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Business Profile

Security Systems Consultants

Securitas Technology Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems Consultants.

This business has 1 alert

Complaints

This profile includes complaints for Securitas Technology Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 93 total complaints in the last 3 years.
    • 48 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was rear ended by one of their employees on 10/15/2024 in a company vehicle. When the driver came to my window he stated "sorry I either hit you or get hit from behind." I was at a total stop on I10 when he hit me from the back causing everything in the car to fly forward. Me and my twin toddlers where in the car. I am 13 weeks pregnant with twins again and am high risk. I have filed an insurance claim with the company but have not had any resolution. I also called the company, they took the information and said I'd be called back but I have not. I have missed 3 days of work due to pain from this accident. I am still having lots of pain all over and cramping. My car has minor damage and still drives but I would like it to get fixed . The driver refused to provide his drivers license. He reluctantly provided a screen with insurance information. He said he was going to report the accident to DPS due to his car needing to be towed but I have not had any response anywhere as far as a follow up. I am unable to pay for my car to be fixed due to the damages caused by the driver. Me and my kids are still very scared to even drive on the freeway right now. They are scared to get in the car, they show signs of being in pain and sore and are really irritable. I will be filing a report with DPS this afternoon.

      Business Response

      Date: 11/18/2024

      This has been received and we will work directly with the customer to reach a resolution.

    • Initial Complaint

      Date:11/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel my service for almost a year. I dont even have the equipment from this company anymore. I have spoken to no less than 4 people and have been told that they are fixing the issue. I have now received a notice that my account is over due by $569.50. I dont owe this money and need this account cancelled.

      Business Response

      Date: 11/18/2024

      This account has been cancelled and credited per customer request.

    • Initial Complaint

      Date:11/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called due to system not working, technician confirmed that the system hadn't been working for months and couldn't be fixed without full (and costly) replacement. I cancelled the service after having them for many years. I was not made aware of the service call cost, and also sent an email noting that the system apparently hadn't been working for many months. I then received additional billing for the month of Oct - when I no longer even had their equipment! They said they would continue to charge until the account was fully paid. They showed unpaid monthly amounts, which I proved payments on all but one. I paid them over $500 just to stop the monthly billing and asked them to look at the monthly confirmations and then refund my money for the months I paid (I provided confirmation numbers). For over a month, I've heard nothing. They've simply taken my money and have not contacted me to return my overpayments nor address the fact that there was a service charge (which I also paid), along with a non working system for many months. I can provide all emails that were exchanged and confirmation numbers. I appreciate any help you can provide.

      Business Response

      Date: 11/14/2024

      This request has been received and will be reviewed by the appropriate teams we will work with directly with the customer to reach resolution.

    • Initial Complaint

      Date:10/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We originally had service with Stanley Security at a Commercial Building we owned.
      We sold the building in Dec 2021 at which time we canceled the service.
      The company is now Securitas Technology which continues to send us invoices.
      Repeated requests to cancel the service and discontinue the invoicing have gone unanswered.
      Repeated requests for a copy of the service agreement have gone unanswered.

      Business Response

      Date: 10/29/2024

      To whom it may concern, 

      this consumer 

      ****** ********
      **** ****** **** **
      ***** ******** ** *****
      Daytime Phone* ***** ********
      E-mail: **********************

       

      is an USA client, we are Securitas Technology from canada, this should be adressed to a company near Saint-Charles MO.



      Kind regards,
      *******
      Claims and investigations coordinator | Securitas
      Technology
      ***** ***** ** ***** ********* ******* *** ***
      O : * *** ********  ** ********************************
      ***************************** * *****************************

      Business Response

      Date: 06/30/2025

      The account has been canceled according to the customer's request and the pending balance will be written off. 

    • Initial Complaint

      Date:10/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They did answer only one time each and man name *****, and a woman named *****. I have tried to call again, but no one has answered the numbers they have given me . The woman ***** told me that ***** was to call me Wednesday or Thursday of last week to correct the problem that I have been having with the company, but he did not call either of those days, and has not called. My Phone: ************. my Caption line is ************.I have continued to call them however I just get an answering machine. The last bill I got from them, their address is out of Fishers, IN, ******************

      Business Response

      Date: 10/29/2024

      to whom it may concern,

      ***** ******
      ****************
      ***********, CA 93454
      Daytime Phone: **************
      Evening Phone: **************
      E-mail: ************************

      this complaint must be sent to Securitas Technology in the *** they will be able to access all the client information and help with the complaint.

      Kind regards,
      *******
      Claims and investigations coordinator | Securitas Technology
      8125, boul. du Golf, Montral, Qubec, H1J 0B2
      O : **************  @: ***********************************************************************

      ********************************************************** | **********************************************************

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have cancelled 4 accounts with Securitas for fire monitoring services (Buildings 3, 4, 8, 9). Two of these accounts have been outstanding for almost a year (Bldg. 8 & 9). On 8/8/23 I requested the cancellation of 2 accounts (Bldg. 8 & 9) on 10/8/23, which complies with their rules. 1 account has been cancelled and the other has not. I have emailed the account manager many many times but have not even received a reply back acknowledging they have received my email or any solution to the problem. Since I do not know the cancellation date of services I have not paid an invoice. 1 other account (bldg. 4) that I thought were closed, is not as I received a phone call regarding that building in the past week. This leads me to think that the last account (Bldg. 3) is not cancelled either. This issue has lasted over a year at this point and I believe that it should not be the case.

      Since I haven't heard back regarding bldg. 8 & 9 I have not brought up building 4 issues.

      Business Response

      Date: 10/11/2024

      To whom it may concern,

      those BBB complaints has been sent to Securitas Technology in Canada.

      This situation must be treated by Securitas Technology in USA.

       

      kind regards,

      *******

       

       

    • Initial Complaint

      Date:09/20/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sales man came to my door convinced me there system was better than Telus even new when my contract was up said theirs was cheaper and being a widow on a widow on in pension I said ok was set up in two hours by that night I had time to think and sent an email cancelling been fighting for 4 months sent everything to them by registered mail have not heard anything my daughter tried helping but did not answer her calls or emails I also told them I could not open the pdf file that had the contract by time I got it it was to late to fill the cancellation form and send by registered mail can I cancel there payments when they start in December I am still paying Telus till then when theirs starts it’s 10.00 more I saved copies of what I sent the company if you would like them sincerely ****** *******

      Business Response

      Date: 10/07/2024

      This customer request has been sent to our Canadian Team to investigate and respond to, they will reach out to the customer directly to resolve.

      Customer Answer

      Date: 10/07/2024

      Could not see business response just would like them to honour my request to cancell

    • Initial Complaint

      Date:09/19/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel my service with Securitas Technology since July 15th, 2024. I e-mailed on July 15th, I received a response on July 26th, said someone was going to contact me, never did. I called again, they don t answer !! Then as I am dismantling my alarm system, they call wondering what was happening. I then explained that my service was cancelled on July 15th for August 1st. They had no record of it ! Wow ! no communication. I then call again a few days later and got someone (Operator ***) who actually gives me a name ****** ***** and says she received my case on September 3rd !! Are you kidding me ! 1 month and a half later ? He then gives me the e-mail address ************************** to contact and I ve been trying to e-mail since September 9th with yet again no response. In the meantime I receive another bill for September ?? I call again and again nobody answers ! I want my refund !!! I started with Stanley Security which had great Customer Service to now this....Securitas. All I want to do is cancel so I can move on.

      Business Response

      Date: 10/07/2024

      This customer request has been sent to our Canadian Team to investigate and respond to, they will reach out to the customer directly to resolve.

      Customer Answer

      Date: 10/07/2024

       I am rejecting this response because:  No one ever contacted me or responded to my e-mails.  Finally after 3 months, this issue was resolved just this morning.  I called again this morning, seeing I received again another bill for the month of October, which the service was cancelled on August 1st, 2024.   *********** **** was nice enough to do the cancellation on the phone with me without having someone call me back or e-mail me.   I was satisfied with ***********, but not with Securitas Technology as I have had a bad experience with this Company since trying to cancel on July 15th, 2024. 



    • Initial Complaint

      Date:09/10/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My home security contract (originally through ******* security who were bought out by Securitas) expired in early 2024. I decided to cancel my account with ********************** due to high monthly fees and poor customer service. On August 22nd I phoned ********************** to cancel my services and after waiting on hold for almost 30 minutes was told by the representative (*******) that no one was working in the cancellation department. I asked to speak to a supervisor because I wanted to cancel my services immediately, he gave me an extension number I had to call to speak to a manager (extension ****). After another 30 minutes on hold I got through and was told by this person that he was not a manager, that the cancellation department was not available but he would send my contact information to a supervisor and someone would contact me before the end of the business day. No one ever called me back. Later that day I sent an email to Securitas ******************************** informing them that I was cancelling my services effective August 22nd and explaining that I had called them that day as well. Since August 22nd I have sent a further 5 emails and have not gotten a single *********** security system was uninstalled on August 23rd, but they sent me a bill of $56.09 for the period of August 25th to September 25th. I want someone from the company to allow me to cancel my services. I am not under contract and have not used/accessed their system since August 22nd.

      Business Response

      Date: 09/17/2024

      This request has been provided to our Canadian team in order to provide a solution.

      Customer Answer

      Date: 09/17/2024

       I am rejecting this response because:
      Their response states that they are submitting my complaint to the Canadian business team. 
      I called and emailed them on August 22nd and have had no response from them since then, so them submitting a complaint when I have been waiting almost a month for a response already does not resolve my issue.

      Business Response

      Date: 10/07/2024

      I have followed up with the Canadian team to ensure that they have spoken with the customer and completed their request. 

    • Initial Complaint

      Date:08/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel my service with Securitas Technology for over two weeks. No response from phone calls, emails, etc. I am a seninor citizen and do not want to keep paying for securiy monitoring when my system is not even workin. No contract as I am residential customer that was grandfathered in . Started with Honeywell sold to Stanley Security and now Securitas.

      All I want to do is cancel so I can move on. What is wrong with this place? They need to be shut down!

      Business Response

      Date: 09/03/2024

      Communication has been sent to the customer via email and we will be reaching out via phone today. 

    Securitas Technology Corp. is NOT a BBB Accredited Business.

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