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Business Profile

Shed Builder

Timber Creek Structures

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see

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Timber Creek Structures has 2 locations, listed below.

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    Customer Complaints Summary

    • 238 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 11, 2023, I called Timber Creek Structures, at ************************************************************** (**************) to inquire about ordering a shed. They said that if I drove to them and paid in full that I could have my shed within 2 weeks. As of today, that was 7 weeks ago. I've tried to call multiple times, and every time I call they either do not answer, or when they do answer I receive a different response as to when my shed will be delivered. Once I was told that it would be delivered within the week of 06/12, when I called on 06/19, I was told that the shed had not even been built yet. Today, 06/22/23, they returned my call, and asked what my name was and why I was calling, as if they hadn't even listened to the voice mails I've left them. They then said they would check my paperwork and call me back in a few minutes, it has now been over an hour and still no call back.

      Business Response

      Date: 06/22/2023

      No discount . Will get a date to him today. **

    • Initial Complaint

      Date:06/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7-14-22 I paid in full up front $4,429.06 for a lofted shed/garage to be delivered to me within **** weeks. i have not received my lofted shed/garage as of 6-22-23. I have called at least once every 2 wks. I get the run around. Multiple canned excuses. I have a signed contract on 7-14-2022 with this business: Timber Creek Structures I want the lofted shed/garage delivered.

      Business Response

      Date: 06/22/2023

      Just spoke with him today told him 2 weeks he is top priority. 

    • Initial Complaint

      Date:06/22/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a building on february 14,2022 and still have not received it. i gave them ******* down and it was suppose to be delivered **** weeks. I still have not received it. There is always an excuse for not getting it such as covid, no help, trucks broke down, cant find the order and so on. todays someone told me there is no order in my name. I have in good faith stuck to me end of the agreement and have been as patient as possible. I sent you a copy of the order, a text sent to me in february 2023 that it was done (i never got it), and an emailed receipt they sent to me when i ordered it.

      Business Response

      Date: 06/22/2023

      The order is not in *************************** name it is under *********************. We will call today with a concrete delivery date. **

      Customer Answer

      Date: 06/22/2023

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

       

    • Initial Complaint

      Date:06/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a RTO contract on July 7, 2022 and made a deposit of 274.07 dollars. Timber Creek was very hard to get ahold of and wouldn't commit to a delivery date. Was supposed to be delivered in October of 2022, and that came and gone and they still wouldn't commit to a date. Finally called me in January of 2023, and gave a build date of mid January after multiple phone calls and fighting with them. I made the decision to cancel the order after 6 months of fighting with them. Seller wont refund deposit said it was my fault for cancelling the order even though they couldn't deliver in the allotted time. A lot of customers had similar experiences and this company is nothing but a scam. They just collect deposits sign contracts they know they cant deliver, and when you cancel blame you because they couldn't deliver.

    • Initial Complaint

      Date:06/14/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/28/23, I contracted Timbercreek Structures to build a pavilion and have it delivered to my campsite. In the contract it was stated that the structure would be completed and delivered on 4/15/23. I reached out to Timbercreek on numerous occasions (at least 20 times) since 4/15/23 only to be given a new date when it will be built. Each time I call, I am told a different date and excuse. I was forced to call my bank and file a dispute over the $1000 deposit and waiting to hear back on it.

    • Initial Complaint

      Date:06/06/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/2022 I ordered a 12x20 garage style shed from Timbercreek Structures with an approximate delivery date of **** weeks. I have been calling every couple of weeks since the end of November 2022 but still no shed. Since they will not return my phone calls I need to use a different phone and act like a potential buyer for them to call back. In April they called me and said it was ready to deliver. I was in ******* and said I would be back in town the beginning of May. When I got back they said I had put the order on hold and they sold my shed but they would build a new one in four weeks. I never said put it on hold and if the shed was truly ready to be delivered I would have had someone here to accept the delivery. This was nothing but a delaying tactic. I still haven't received a shed or a call back. I believe they are running a small ponzi scheme, which is why people are a year behind and/or they are hoping you cancel the order so they can charge the 25% "restocking fee".

      Business Response

      Date: 06/06/2023

      Will b getting out soon. Ty 

      Customer Answer

      Date: 06/06/2023

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. They have responded to a voicemail message today and said they will have it delivered on July 10th.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  

      Regards,

      ***********************

       

       

    • Initial Complaint

      Date:06/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unsafe deck was delivered. Requested the deck to be fixed and re-delivered. A employee called me on her way home from work and shared many stories of scamming tactics to keep 25% cancel fees from consumers. She also stated Tim Darwin had NO intentions of redelivering the deck and in fact had sold it on Facebook for $2,000. She told me he planned to keep our $1,000 deposit as a “cancellation fee.”
      I called and threatened the owner, Tim Datson with BBB and OAG filings after she gave us his number.
      The owner stated that they would deliver a new deck, (week of May 23rd) at the end of the following week and didn’t honor that. Then the owner answered my husband call (he’d previously did not), and stated that they would be delivering it Friday or Saturday. That was to be the first weekend in June.
      The owner Tim Dotson did not contact my husband after repeated attempts. I contacted him and threatened to call the Better Business Bureau and the Ohio Attorney General’s and every time we talked it turned into a screaming match. Today his employee contacted me and said that they would refund within two weeks the thousand dollar deposit. I want my full $1,000 deposit refunded and immediately. He scams people for deposits with gives false delivery times according to his employees - all in order to keep “cancellation fees” when people get made because he never delivers when he says he will.
      I have text messages with the employee where he is as going to give anyone that called in and complained $250 off their purchase in order to appease his wrong doing. I also have a record a phone conversation with him where my husband, who is a police officer, told him that it was OK that I recorded the phone call. He threatened my husband with imprisonment, and so did his employee, Heather. I’m now looking at filing a small claims court and have started organizing a filing of a class action suit if this is not resolved. I encourage anyone to do the same!
      timbercreekstructuresclassaction at gmail.com

    • Initial Complaint

      Date:06/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 10 x 16 garden shed from Timbercreek Structures on Sept 5, 2021. I have not yet received this shed after waiting 20 months!!! I was promised over and over that this would be delivered and I have even requested a refund which was denied. I put down $2000.00 in CASH and I have no options left except to file a claim with Better Business Bureau. He has had plenty of time to build and deliver this shed.

    • Initial Complaint

      Date:06/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shed first week of July 2022. I have been given the run-around with completion times ever since. The owner was supposed to contact me on multiple occasions after I left messages with the office staff. I want the shed delivered in 2 weeks or I want my money back.

    • Initial Complaint

      Date:05/31/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband purchased a shed from timber creek structures on April 11, 2023-paid in full cash $3500. They said delivery would be **** days. Its been 7 weeks and no delivery has been made and every time we call they lie and say it is coming the next week. Since our purchase I have read many awful reviews all stating similar problems with this company. We feel as though weve been robbed for $3500. I have screenshots of the ******** ad the shed was advertised on and also photos of the shed sitting on the lot. We also have a receipt of purchase.

      Business Response

      Date: 05/31/2023

      Will b delivered in the next few days.**

      Customer Answer

      Date: 05/31/2023

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.If it does not- we will file a small claims suit. 

      Regards,

      ***************************

       

       

    Timber Creek Structures is NOT a BBB Accredited Business.

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