We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Trade Publications

TradingView, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trade Publications.

Complaints

Customer Complaints Summary

  • 85 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    last year (05/11/2021), I have made a payment for subscription to get some advance features in the tradingview website. While getting this subscription tradingview takes credit card details to make a payment and a person can't get the subscription without enabling the auto-renewal. That's disgusting.
    But this time (05/11/2022) , I don't want to continue my subscription. And I cancelled my subscription but I was late by 5 minutes. and they charged the amount on 05/11/2022. Amount is still not settled. I have attached the screenshot how I have been late by 5 minutes to stop my subscription and I am also attaching the billed invoice. I want my refund of CAD 245.43 (USD 174.05).
    I have also made a complaint to my bank for this dispute and tradingview regarding this refund.
    Please help me...

    Thanks, *****

    Business Response

    Date: 11/08/2022

    I am sorry you had a negative experience with our service.

    I checked the details and saw that we refunded you in full on 2022-11-06.

    Please note that it can take up to 30 days for the money to be received on your end, depending on your bank. It usually takes several days though.

    We hope to see you taking advantage of the TradingView Pro tools and features again.

    Customer Answer

    Date: 11/08/2022

    I have got the resolution from the TradingView side, They have refunded my money. I think that there is no need to go further with my complaint. Please close my complaint. Thanks for all your help and support.


  • Initial Complaint

    Date:10/31/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was using a 30-day free trial of Trading View from their website and when I went back to make sure I
    cancelled the process of them charging my card, the website did not display any information in the
    billing section that indicated my bank information or debit card information was on file to be charged.
    Nonetheless on September 26th, I received a $126 charge and reported it to my bank a few days later in
    which they said they would investigate the matter, but the results of their investigation have not helped
    me to retrieve my funds. I am even more frustrated because when I email them at
    *******@tradingview.com, I get an automated message saying they don't provide ******* via email and
    to use the website, yet the website provides no clear steps to cancel and only leads me back to the billing
    section of the site which displays nothing to allow me to cancel, pause, or change my subscription. The
    ******* email is not usable, the website is not user-friendly, and now I'm out $126. Not only is it awful
    customer service, but its fishy business and I deserve my money back because I did not consent to a
    paid subscription.

    Business Response

    Date: 11/02/2022

    I am sorry you had a negative experience with our service.

    We have received your email and replied to it twice (after the auto-reply that was sent), asking for additional information, so we can locate the payment and your paid account. 

    I kindly request you to reply to our second email and provide the requested information, so we can find the payment swiftly and refund you.

    Kind regards.

    Customer Answer

    Date: 11/02/2022

    I accept the business's response to resolve this complaint.

  • Initial Complaint

    Date:09/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9-18-22, this company had taking money out of my account unauthorized! I want a refund immediately!

    Business Response

    Date: 09/20/2022

    I am sorry you had a negative experience with our service.

    One of our staff just sent you an email to get more information about the specific charge.

    You can also to fill out our payment search form (see link below). This will enable us to locate the transaction swiftly. Our manager will contact you by the mail you specify in the form and refund you.

    Payment search form: https://www.tradingview.com/**************/ 

  • Initial Complaint

    Date:09/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent 360.00 charge on my credit card. Card cancelled and fraud report made. No idea what this company does and never heard of them until this happened.

    Business Response

    Date: 09/13/2022

    I am sorry you had a negative experience with our service.

    This probably means your credit card data got stolen somehow and subsequently used on our website. We advise you to report the unauthorized charge to your bank and block the card because there is a high probability that it will be used somewhere else as well.

    The quickest and surest way to handle this, as we explain in an article on our Help Center (see first link below), is to fill out our payment search form (see second link below). This will enable us to locate the transaction swiftly. Our manager will then contact you by the mail you specify in the form and refund you.

    Help Center article:
    https://www.tradingview.com/support/solutions/43000667557-*******************************************************************************************************

    Payment search form:
    https://www.tradingview.com/***************

TradingView, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.