Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Premium account from this company and provided clear information about my nationality and the terms of use for this account, as evidenced by the attached documents. However, approximately one month ago, my account was unexpectedly downgraded to the Basic plan, resulting in the loss of all my data stored on the account and my access to many features of this software. I have made multiple attempts to contact the support team to explain my issue, but unfortunately, I have only received automated responses from a bot, and there is no option for Basic users to connect with a human representative.I strongly request that you compel this company to restore my Premium account, as all my valuable data and analyses have been lost.

  Business Response

  Date: 07/11/2025

  Following a review of your account as part of *********************** internal compliance processes, we identified that your account was created and accessed using billing information associated with a jurisdiction subject to restrictions under our Terms of Use. 
  

  These restrictions reflect our obligations under applicable laws and regulations, and we note that access to our Services may not be permitted from your country. As such, your use of our platform was in contravention of those Terms.
  

  We appreciate your understanding in this matter.

  Customer Answer

  Date: 07/19/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23579792
  
  I am rejecting this response because: 
  I explicitly and transparently declared during the purchase that I am from ****, which is also reflected in the sales invoice. At the time of purchase, Iran was under sanctions, and I provided a commitment to use the product solely for private purposes, not for enterprise use, and I have not violated this commitment. Given the transparency of the purchase and my adherence to the commitment, the company should not have blocked my account, as the conditions have not changed, and Iran was already under sanctions at the time of purchase.
  Regards,
  
  ************ ***********

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* **********. I purchased an annual Premium subscription from TradingView on November 26, 2024, for $216.96 USD using the account *********** (email: ******************************).On May 28, 2025, my account was unexpectedly downgraded to Free without any prior notice or valid reason. Since then, I have been unable to access any Premium features and am blocked from submitting support tickets.I submitted multiple requests starting from May 29, but have received no response ************* a paying customer, I consider this behavior to be unfair, unprofessional, and a violation of consumer rights.I am requesting either of the following resolutions:Immediate reactivation of my Premium subscription OR A full refund of the unused portion of my subscription I am filing this formal complaint for unfair business practices and lack of customer support.Sincerely,******* **********

  Customer Answer

  Date: 06/11/2025

  ??????? ?????...Update to my complaint:

  
  

  TradingView has responded with a generic message stating that my account has been terminated due to a "breach of Terms of Use" without any clear explanation or evidence. They also stated that the decision is final and they refuse to offer any support or refund.

  
  

  I find this response to be dismissive, unfair, and a violation of consumer rights.

  
  

  I am a paying customer who purchased a $216.96 Premium subscription in good faith. Blocking my account without notice and refusing to respond to support tickets or refund requests is unacceptable.

  
  

  I request that TradingView either:

  
  

  Provide a clear and documented explanation of the alleged violation,

  
  

  OR reinstate my Premium service,

  
  

  OR issue a full refund.

  
  

  
  

  I have attached the email they sent me for your review.

  
  

  ******* **********

  Business Response

  Date: 06/19/2025

  Following a review of your account as part of *********************** internal compliance processes, we identified that your account was created and accessed using billing information associated with a jurisdiction subject to restrictions under our Terms of Use. 

  These restrictions reflect our obligations under applicable laws and regulations, and we note that access to our Services may not be permitted from your country. As such, your use of our platform was in contravention of those Terms.

  Customer Answer

  Date: 06/21/2025

  [??? ?????? ??? ???? ???? ?? ?? ???????? BBB ???? ????? ??? ?? ?????? ????? ???.] 
  
  ?????: ???????? ?? ??? ???? ?? ?? ?????? ????:  ?? ??????? ???? ?????????
  
  
  
  Further update to my complaint:

  
  

  TradingView has now responded, stating that my account was terminated due to my place of residence.

  
  

  I understand that access restrictions may apply due to U.S. sanctions, but I was not informed of this before purchasing a $216.96 Premium subscription.

  
  

  TradingView accepted my payment and provided service for months, and then abruptly terminated my account without refund, explanation, or proper notice.

  
  

  This is not only unfair, but it also violates basic consumer rights.

  
  

  I am still requesting a refund or reinstatement of service, and I ask the BBB to continue pursuing a resolution.

  
  

  ******* **********
  
  

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid these people $677.88 USD for an annual subscription, and acting like good mercenaries they are not replying to my old open tickets about a refund request anymore, and are demanding money / requesting me to become a paid subscriber again, in order to provide support/the right to open tickets and get help. This is 100% UNACCEPTABLE behavior and demonstrates how they are not respectful with their customers. I paid them $677.88 USD for an annual subscription which i requested a refund for, they said they had issued me a refund for the total value on day 03 june and cancelled my subscription which immediately made me a FREE tier user, and unable to open tickets/communicate with them anymore,. Very clever behavior of them, right ?!They said my refund, would take 30 days to receive the money on my end, however before being denied support/ignored, i replied to this ticket to inquire about WHERE/HOW they sent this refund back to me, if by crypto, or if back to my credit card because the women from there called *** *. who responded my ticket did not specified WHERE/HOW they sent the refund back to me, and since that day it's been 5 days and my ticket/responses COMPLETELY IGNORED till now, but this is EXTREMELY IMPORTANT for me to know. Because i paid them BY CRYPTO-CURRENCY so if i paid by crypto-currency, refunds should be paid ON SAME DAY/INSTANTLY, not take 30 days. So all in all/in short, i need a response to my ticket with clarification from them on this subject of the refund, HOW/WHERE they sent this refund back to me, and WHY all this delay of up to 30 days. That's it.

  Business Response

  Date: 06/19/2025

  I am sorry you had a bad experience with our service.

  You have been refunded in full on June 4th. Refunds are always made to the same payment method as the original charge.

  Customer Answer

  Date: 06/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint, they have refunded me already in full although i still find their customer support and business practices very bad and would not do business again due to that.
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With great respect. Unfortunately, Trading View has blocked my access to the purchased account under the pretext that I am an Iranian citizen! However, as stated in the invoice paid to that company, I had declared that I am from **** and Trading View accepted to provide me with services. As stated in the invoice sent to you, even my payment was made via crypto with a clear origin. If there is a sanction or political point of view, it should remain between governments and I, as a simple citizen, should not be affected. I request the activation of my account until the end of the contract with Trading View and if this is not possible, I request a full refund of the amount paid via crypto. I hope for your fair judgment. With respect and thanks.

  Business Response

  Date: 05/29/2025

  We have terminated your access to our Services due to a breach in our Terms of Use available here: ************************************************

  We note that this may be due to our Services not being permitted to be accessed in your country in accordance with applicable laws and regulations.

  Customer Answer

  Date: 05/30/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23383268
  
  I am rejecting this response because: 
  As you can see in the sales invoice, TradingView has sold this service to my servant in accordance with the rules of that date, and I have purchased the above services in accordance with the same rules and have not violated any law during purchase or during the contract. If these rules have changed with me after the company contract, TradingView will have to comply with previous contracts or pay my payment fee, along with an apology that does not adhere to the contract. This can be the least and the most human.
  Regards,
  
  ****** ********

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Issue: May 12, 2025 Subject: Broker-linked TradingView Glitch Resulted in $747.25 Loss On May 12, 2025, I lost $747.25 because of a platform failure. After adding to a position and lowering my stop (well below market price), the system immediately triggered the stop and closed the tradeeven though price never touched it.This issue doesnt happen in TradingViews paper trading. There, stops work as expected, PnL is shown, and position data is clear. But none of that works with a broker-connected ****************************** doesnt show expected profit or loss while in a live position. It doesnt display trade outcome projections or update PnL accurately. It feels like the live trading functionality was never fully developed.I pay for TradingViews subscription, plus additional fees to link my broker. Thats two separate services. Yet the core tools that work in paper trading dont exist in live trading. I contacted support, and they blamed the broker. But thats not a valid excuseTradingView already has these tools working in simulation. They could apply the same features to broker-linked trading. They choose not to.TradingView deletes all broker-linked order history every day. I have no way to review or reference the trade that triggered this loss. Theres no audit trail. This prevents accountability or proper dispute resolution.The $747.25 I lost is equal to several years of TradingViews premium service. This happened because of a software flaw that should not exist. If the broker connection worked like it should, the loss would not have *********** requesting the following:1. Compensation for the $747.25 lost due to TradingViews failure.2. Broker-linked trading features that match paper tradingincluding live PnL, expected profit/loss, and working stop functionality.3. Permanent access to all broker-linked trade and order history.TradingView is selling a broken product when used with a broker. And it just cost me real money.

  Business Response

  Date: 05/15/2025

  We are sorry you had a bad experience with our service. You created a ticket about this on May 13, for which we requested additional information and which is currently being analyzed by our Trading Team. To help keep track of the conversation, we suggest keeping it in 1 place so we kindly request you follow up there.

  Customer Answer

  Date: 05/15/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23322540
  
  I am rejecting this response because: 
  
  Regards,
  
  ****** *****

  I created this before I submitted the support ticket on TradingView. Ive had multiple unsatisfactory responses from their support in the past, and Im taking this particular issue seriously. TradingViews software malfunctioned and caused direct losses in my account. Im requesting full compensation for those losses.
  
  
  Ive found other users reporting the same issue online. This points to a broader software problem that TradingView needs to acknowledge and fix. Simply telling me to stick to their platform and wait is not a solution. The problem needs to be documented publicly so people are aware of the glitch and it needs to be resolved properly.
  
  
  Once this is resolved properly and fairly, I will update this complaint with the Better Business Bureau as resolved and satisfactory.
  
  
  I hope TradingView takes responsibility for the issue and does not try to shift the blame to user error. Ive used the platform for a long time and know how it works. In this case, I simply lowered the stop, nothing else. I know what I did, and I stand by that.
  
  
  Theres also a recurring issue with stops freezing on the platform. Sometimes they wont move after being shifted to a new position unless the page is refreshed or the app is force closed and reopened. They become frozen and dont register. This should never happen on a live account connected to a broker. It can cause serious financial harm if a trader is unable to manage risk in real time.
  
  
  These problems need to be addressed. Im open to a fair and reasonable resolution.
  

  Business Response

  Date: 05/20/2025

  Hi, you acknowledge you created this BBB complaint before you even created a Support ticket. We believe this is premature and this leads to the situation where we cannot give definitive answers here, since your Support ticket is still open and your case is being analyzed by our Trading Team, who have all the log files and necessary information.

  So again, to avoid having the same conversation in 2 places, we suggest to wait until your Support ticket has been resolved. Once that has happened, if you have a complaint about the solution, then you can raise it here and we will reply.

  Customer Answer

  Date: 05/20/2025

  Complaint: 23322540
  
  I am rejecting this response because: 
  

  TradingView continues to deflect responsibility for a clear software malfunction and is now attempting to blame me for the issue, as I suspected they would.
  The timing of my BBB complaint has nothing to do with the fact that their platform failed during a live trade and caused financial harm. I opened a support ticket immediately after the issue occurred. I went to the BBB first this time because, based on previous experiences, I knew TradingView would likely dismiss it again.
  Their system glitched after I moved my stop, not my take profit. As expected, theyre now claiming I moved my take profit. After the stop was moved, ten contracts remained showing a small unrealized loss of around $12. The prior larger negative value just disappeared. That is not normal. I closed the last ten contracts manually because it was clear something had gone wrong with the forty I added to my position.
  TradingView also continues to ignore serious technical issues. Stops often freeze or become transparent, forcing users to refresh the page or restart the app just to regain control. That should never happen on a live account connected to a real broker. Others have reported similar problems. These are not isolated bugs. They are ongoing system failures.
  On top of that, TradingView has completely dismissed my concerns about how different the platform behaves between paper trading and live broker-linked accounts. The settings, functions, and reliability are not the same. It is a completely different experience and feels misleading at best when linked to a broker. Wheres my account history? Wheres the profit and loss in my account history? Why don't I see my gains and losses like it does with the paper trading function? that one Ill never understand other than for a lack of transparency. That should not be allowed and feels like false advertising when linked to a broker. I received zero response to those issues.
  I will not accept any response that shifts blame onto me. I want a real investigation and full compensation for the losses caused by TradingViews system. Until that happens, I will continue to pursue this publicly and through every available channel.
  

  Regards,
  
  ****** *****

• Initial Complaint

  Date:05/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cannot login to site. There is no contact information, such as an email address or phone number to get help.

  Business Response

  Date: 05/12/2025

  I am sorry you had a bad experience with our service.

  You submitted a Support ticket and payment search form on Friday, after our Support business hours. Please note there is no support during the weekend.  You will get replies to your requests as soon as possible. 

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TradingView refuses to process my timely 14-day refund request for a ****** annual renewal (23-Apr-2025). Support e-mails receive only a no support via email auto-reply and the web recovery form fails to submit (screenshots attached). Under ** Directive2011/83/** and TradingViews own policy (full refund if requested within 14 days of annual charge) I am entitled to a refund. A Visa13.2 chargeback is now in progress. Desired resolution: full refund, written confirmation of account cancellation.

  Business Response

  Date: 05/13/2025

  I am sorry you had a bad experience with our service.

  You received a reply per email from one of our staff on May 6th, to your payment search form. Our agent provided you with guidance on how to access / recover the account and issued a full refund for the charge. 

  Customer Answer

  Date: 05/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a premium member of the platform and since May 2nd I havent been able to access my account via my laptop. I have sent several service requests and they are all ignored. I paid $176 for the upgrade to premium and it shouldnt take several days for someone to look into this issue for me.

  Business Response

  Date: 05/06/2025

  I am sorry you had a bad experience with our service. It appears you have 2 accounts:
  -******** which has the Basic, free plan
  -PhiloD which has the annual Premium plan
  

  Kindly note that creating duplicate accounts violates our Terms of Service. You received replies to your tickets 5h ago. Please sign into the correct account to enjoy the paid features.

  We advise you to delete the Basic account. How to do that is explained in this *********** article ******************************************************************************************************;

  Customer Answer

  Date: 05/06/2025

  I didnt create a second account, I only changed the email associated with the account. Secondly, the site will not give me a sign in page, it keeps opening up to a page telling me to finish setting up my account. If it wont give me a sign in page, how am I ever going to access my account.

  Business Response

  Date: 05/12/2025

  According to our logs, you did create a second account ********** on 2025-02-23, probably in an attempt to change the email of your original account (PhiloD). 

  if you cannot access your PhiloD account, please, follow the steps described in this *********** article *******************************************************************************************************************************************************************;
  

  If it doesn't help, then you can send us an account recovery form *************************************************************;

  Customer Answer

  Date: 05/12/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23288276
  
  I am rejecting this response because: 
  I have made several attempts to delete the new account it keeps doing something else. TradingView knows the account is not valid. Why they dont delete it and restore my original 

  They have the expertise and their job is to please their customer base. Why should I be paying for an account they refuse to give me access to. If I knew how to do what theyre telling me to do I would have done it.

  
  Regards,
  
  *** Dell

  Business Response

  Date: 05/15/2025

  I am afraid that, for security reasons, we do not delete accounts on behalf of users. 

  As to accessing your paid account, you have an open Support ticket about this and our Support agent asked you for additional information. To help keep track of the conversation, we suggest keeping it in 1 place so we kindly request you follow up there. Our agent is happy to help you regain access to your paid account. 

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27, 2025, my TradingView subscription auto-renewed. I noticed the charge ($637.76) on my credit card the next day and was shocked at the cost of the annual subscription. I immediately searched the website to find out how to request a refund and cancel the subscription. I submitted a request through the *********** and assumed the issue was resolved.However, when I recently checked my account to confirm the refund, I saw that no refund had been issued. Upon further investigation, I discovered that I was required to confirm my refund request a second time for it to be processed. Since I did not do so, my support ticket was closed without resolution.I have since attempted to contact TradingView again through both support tickets and email, but I have been unable to reach a live representative. The support ticket system now states that I am too late to receive a refund, and the support email indicates that TradingView does not provide assistance via email.While I enjoyed using the TradingView platform over the past year, nearly $700 is far too much for the casual trading I do. I am requesting a full refund for the subscription, or at the very least, a prorated refund for the remaining 11 months of the subscription.

  Business Response

  Date: 05/06/2025

  I am sorry you had a bad experience with our service. We issued a full refund for your account. Please note it can take up to 30 days for the money to arrive on your end, depending on your bank. It usually takes a few business days though.

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. Thank you for the quick response and resolution of this issue.
  
  Kind Regards,
  
  ******** *****

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My subscription with TradingView was set to auto-renew on 2/9/2025, which it did. I forgot that it was set to renew and once I realized a charge had been made, I went to their site on 2/20/2025, in hopes of contacting someone in customer service. There is no way to contact an actual human, rather, you have to navigate through their virtual system. In doing so, I read that you can request a refund up to 2 weeks after an auto-charge has taken place. Working my way through the prompts, I requested to cancel at that point and asked for a refund. They reply and offer me a refund of $77.70 (50% of what was charged), in order to continue my subscription. Although I've hardly used the service the past year, I figured at that rate, I'd give it another try. I agreed and confirmed. Fast forward to this past week and I was looking over my recent credit card statements. I was not finding a credit in any amount and when I logged back into TradingView to check the status of my ticket, I'm told that it has been closed. Apparently, after the fact, you must log back into the account and confirm there for a second time. I'm unable to contest it and again, you don't have the option to contact an actual customer service representative, as it's all completely virtual. I'm asking for the credit I agreed to, or a full refund and plan cancellation, if that's what it takes. Thank you.

  Business Response

  Date: 04/02/2025

  I am sorry you had a bad experience with our service.

  We have issued a full refund to the payment method that was used for your plan. Please note it can take up to 30 days for the funds to be received on your side, it usually takes a few days though.