Complaints

This profile includes complaints for TravelCenters Of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TravelCenters Of America has 232 locations, listed below.

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• 

  TravelCenters Of America

  24601 Center Ridge Rd Ste 200 Westlake, OH 44145-5677

• 

  TA West Greenwich

  849 Victory Hwy West Greenwich, RI 02817

• 

  TA - Truckstops of America

  753 Upper Court Street Binghamton, NY 13904

• 

  Travel Centers Of America HQ

  3 E Industrial Rd Branford, CT 06405

• 

  TravelCenters of America Breezewood

  16567 Lincoln Highway P.O. Box 287 Breezewood, PA 15533

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to TA Truck stop in London, Ohio 940 US, US-42, London, OH 43140, on July 23, 2022 to change the oil for my truck and check the batteries, and after work was done, I paid the bill and. When I went to run the truck and found it broken, I went back to the cashier and told her about it, and she in turn called the mechanic to solve the problem. I was standing near him when opening the battery box, I saw that one of the wires was not connected. He took some time to repair it and started the truck on the condition that I do not turn it off again. I told him this is impossible.  I refused to take the truck while it was in this condition, and then he called the police and they forced me to pull my truck from there. Now I have about 10 days and I am in Columbus, Ohio and I am waiting for the repair from the Kenworth dealer, and I spent a lot of money from that day i spent more that $3000 towing mechanic and another towing to the dealer hotel etc, also I have to pay to dealer after repair all this happened because of the mistakes of this site and the workers

  Business Response

  Date: 08/03/2022

  At this time we cannot make any determination on his complaint, until we hear from the dealership.  The site manager has been in contact with the customer and dealership about this matter.  The claims adjuster will also be reaching out to the customer and dealership. Correspondent should be between customer and site manager and the claims adjuster.
  
  
  Deborah ********

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  Good morning My issue still not resolved

  Dealer Repear bill and hotels TA travel center still not pay me 

  
  
  Regards,
  
  
  
  ****** *******
  
  
  
  
  
  
  
  
  
   

  
  

  
  

  Business Response

  Date: 08/11/2022

  Hello,

   

  Our investigation is nearing its completion and we do not see fault with our workmanship.  The customer will be contacted soon.

  Thank you 

  Deborah ********

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18 there was an incident at the Travel Centers of America truck service in Atlanta Ga 3181 Donald Lee Hollowell Pkwy that caused catastrophic engine damage to our company semi truck. I made a report with their customer service department (******) and was told I would receive a call within 48 hours. I did receive a call from the store site general manager Mr. **** who informed me that he would investigate and call me back as soon as possible. I did receive a call from Mr. **** on 20 July informing me that the investigation was complete on his end and that I would receive a call from their Corporate office within 48 hours with other information. A few days passed and I hadn’t heard anything so I called the customer service number seeking information and was told by the TA Rep that I should have received a claims number. I texted Mr. **** back and was then told that the claims number would come from the claims department and that there was not a “particular timeline for that” meanwhile we have a semi truck in need of a complete motor and other items sitting at a freightliner repair shop in Atlanta and we’re in Oklahoma. The Freightliner told us that when they received the truck the engine RPMS Got up to 3246 which caused overspeed which caused the engine damage. We are seeking compensation in this matter.

  Business Response

  Date: 07/29/2022

  The customer has been contacted and she now has a definite contact to work with at TA and she also understands TA needs to conduct and complete an investigation as to its responsibility, if any.  We cannot advise as to when that will conclude as we simply don’t know.

  Thank you,
  
  
  ******* ********
  
  
  

  Customer Answer

  Date: 08/01/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* ******
  

  We were contacted by a Claim Adjuster for the TA with a claim number.  We cannot accept and indefinite response to our company's claim.  We are a small business that relies on the income from the truck in question.  We need a timeline with milestones for resolution to be acceptable.
  
  
  
   

  Business Response

  Date: 08/02/2022

   We are still waiting to receive reports/codes from the dealer to allow us to conduct our investigation. We are also awaiting on a repair estimate as well. Without these items we cannot complete our investigation so we are unable to provide a timeline for resolution, Any help on this would be appreciated.  Please communicate with your claims adjuster at TA, David.
  
  Thank You
  ******* ********

  Customer Answer

  Date: 08/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  I received an email from David today concerning the TA, I had also emailed him yesterday with the name of the director of the service department (gotten from the company website) to expedite request. I cannot accept the TA response without a timeline being established.  The timeline needs to show milestones from the time of receipt of requested data (from Peach Tree) to examination by your engineers to claim decision.