We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gas Station

TravelCenters Of America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

This profile includes complaints for TravelCenters Of America's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TravelCenters Of America has 232 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Cobra CB 75 all Road for $99.84 on May 11, 2025. I asked the store clerk Isaac register number 41 if I brought the CB if it happened to be the wrong one, would I be able to it to any Travel center of America? He informed me yes as long as I have the Physical receipt.

      I stopped at the Travel center of America at *** ******** ****** ****** North Dakota. I spoke to the clerk there and she said that they cannot return it if they do not have the product on the shelves. I was informed that they are not able to resell it if they do not sell that product at that store.

      I did called the Travel center of America in Ontario where I purchased the item from and I spoke to James the supervisor and he informed me that he is unable to make the store perform a return and is unable to tell me what I can do other than return it back to the TA in Ontario, California. I am a truck driver that’s over the road and I cannot travel back to Ontario, California from North Dakota to make a return.

      I asked James the supervisor is there a store that he can recommend and he said that TA does not have the technology to find out whatproduct is in different stores?

      Business Response

      Date: 06/02/2025

      The manager did reach out to the guest.  The guest had already returned
      the item at another site and got her money back.  This has been
      resolved.

      Thank You,
      Deborah ********
       Agent, Customer Service TravelCenters of America

      Customer Answer

      Date: 06/03/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 



      Regards,



      ****** *******




    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Regarding Incomplete Repairs and Manager Misconduct – Mitten Travel Center (Oakley, KS)

      ?

      To Whom It May Concern,

      My name is **** **********, and I am writing to file a formal complaint regarding my recent experience at the Mitten Travel Center, located at:

      **** *** *** ******* ** ***** 
      This issue involves both a series of unsuccessful repair attempts on my trailer and unprofessional behavior from the location’s manager, Julian ******.

      ?

      Incident Summary:

      Visit #1 – May 25, 2025

      I visited the service center due to a recurring issue: when the front axle of my trailer was lowered, the ABS Trailer Warning Light would appear. When the axle was lifted, the warning disappeared.

      After a diagnosis, your technician replaced a completely different and fully working ABS sensor, which had no relation to the issue. I paid for the service under Work Order #*** *******

      However, as soon as I drove just 2 miles away, the warning light came back on.

      Visit #2 – Same day

      Visit #3 – May 28, 2025

      Manager Misconduct

      At that point, the location manager Julian ****** approached and, quite frankly, dismissed my complaint in a rude and disrespectful manner. He refused to provide service, denied me access to a replacement sensor, and refused to sell me the part I needed.

      This conduct was completely unprofessional and unacceptable. I have never been treated with such disregard as a paying customer.

      ?

      My Request

      I am requesting the following:
      • That this incident be investigated at the corporate level.
      • That I be contacted directly to discuss how TA will address the incomplete service and the inappropriate behavior of the manager.
      • That TA resolves this issue fairly, either by completing the necessary repair or by offering an appropriate refund and apology.

      I am seeking a professional resolution and hope to avoid escalating this

      Business Response

      Date: 05/30/2025

      The guest has talked to management and this has been resolved and the guest is happy
      with the resolution. 

      Thank You,
      Deborah ********

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TA shop delayed repairs, overcharged, mishandled warranty, and failed to fix my truck properly. Check engine light came on 10 mins later. I need this resolved ASAP. Please contact me.

      Business Response

      Date: 03/28/2025

      The
      District Manager has reached out to the guest.  We have requested the
      invoice from the guest  of what the dealership  did to repair the
      truck.   This would
      have to be investigated once we receive that documentation.  To date we
      have not received any  documentation and can not go forward with any
      type / if any resolution.


      Thank You,
      Deborah ********
       Agent, Customer Service TravelCenters of America

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday March 9th I parked my eighteen wheeler at the Hammond LA Petro truck stop location. The parking space that I parked in was not marked as "Paid Parking". The little bit of paint that was on the ground with barely visible in daylight when I parked. About three hours after I was there, I got a knock on my door telling me that I was in a Paid Parking space. I uploaded a photo of the area where I parked. I didn't have the option to move as there were no other free spaces available and I was past my legal driving limit so I just went and paid for parking. . I contacted the customer service and was told that I would have to contact the store itself for any kind of resolution because I paid with a debit card. I tried to call the store and couldn't get through. I can't do anything in person.

      Business Response

      Date: 03/13/2025

      The driver was called by the GM and is happy with the resolution.
      Thank You,
      Deborah ********
       Agent, Customer Service TravelCenters of America

      Customer Answer

      Date: 03/14/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 



      Regards,



      ****** ********




    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today Feb 8, 2025 at Oasis I bought chocolate
      Milk, dated 2-11-25. ***** ***** brand. One quart.
      It was sour.
      Went to return it, with receipt, they refused exchange and no refund.
      The manager on duty about 10:43 am was asked. Her reply,
      "We can't exchange nor refund any drinks".
      I believe she is lying and needs to refund or allow an exchange for this.
      I left my receipt and the quart on the counter. Should've kept it!

      Business Response

      Date: 02/12/2025

      The General Manager reached out to the guest . They talked about the issue and came to a resolution.

      Thank You,
      Deborah ********

      Customer Answer

      Date: 02/18/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** ****************




    • Initial Complaint

      Date:12/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At this location I was trying to get me trailer tire change but had issues with the staff. First I had to stop two mechanics from about to fight. Both guys gave me a hard time with what I was asking them to do as far as changing and rotating my tire after the had a 45 minute meeting with a lady in the office about what happened in the garage. The lady and 2 mechanics are very unprofessional and didn’t know what they was talking about when it came to grouping tire and tire warranty. They took forever to even start on my truck let alone finish. I’m Erick with ***** * ***** ***** ********. I’ve been to of shops and never seen the staff so unprofessional and slow.

      Business Response

      Date: 12/30/2024

      The District Manager reached out to the guest.  The guest was happy with the call.  The DM has reached out to management of the site as well.

      Thank You,
      Deborah ********
       Agent, Customer Service TravelCenters of America

    • Initial Complaint

      Date:12/15/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First, the mechanic was treating our equipment like trash, driver went out and told him to ease up a bit, the mechanic proceeded to yell at the driver and be rude.
      Second, needed an airbag for the truck. Driver tried asking what the prices were but they would NOT disclose the prices. Driver started shopping around and said he was going to Loves but it was only $190 for the off brand bag, TA INSISTED they could do it cheaper with the off brand bag. Driver said okay, and decided to stay. After truck had already been worked on and put back together, they did not disclose any pricing or review of the work until the driver would pay. Come to find out, TA marked up their off brand airbag to $295 before labor! After the driver was very polite and stated that they said they could do it cheaper, manager said, “that’s just the price nothing I can do since the work is done and paid for” and he walked away.

      Business Response

      Date: 12/16/2024

      The manager reached out to the guest and this has been resolved.

      Thank You,
      Deborah ********
       Agent, Customer Service TravelCenters of America

      Customer Answer

      Date: 12/16/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** ******




    • Initial Complaint

      Date:12/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took my truck for a snapped serpentine belt tensioner problem with the signs on they diagnosed it. They gave me a quote of 4200 to fix it when the job was done the lights were still on and even the low oil pressure light came on. They told me to do Oil Change so I did Oil Change, but the sign stayed on. I called back. The shop technician indicated that we don’t have Volvo software but yet they had the software to diagnose. and take my money. I don’t even know if they fixed it or not. I end up paying 4200 and they told me to take it to Dealer to clear all those coats now I took it to Dealer I end up paying $3000 extra. My understanding of a mechanic shop once they find the problem they diagnosed it when they fix it they should fix it all the way and clearing all the codes, but not this TA very rude. Told me we took your money you could leave. and I have a phone call, recording yelling at me and telling me to leave. We already took our money. I really want this case to be solved. God knows how many truck drivers got screwed like I did.

      Please go over my receipt and see the Jack top prices they give to the truck drivers. It’s more expensive than the dealer and yacht. They don’t even finish the job and kick you out of the Shop. I would like business bureau to look into this

      Business Response

      Date: 12/10/2024

      The guest was contacted by the District Manager and this has been resolved.

      Thank You,
      Deborah ********
       Agent, Customer Service TravelCenters of America
       

    • Initial Complaint

      Date:11/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stopped at the dodge city petro at 426 AL-69, Hanceville, AL 35077 and got gas unfortunately I pulled the gas thing out of the holder and gas started getting all in the outside of the tank and on the side of my car plus it gas on my car paint and got gas in my crocs and on my foot I had to wash my foot in the bathroom sink even though I couldn’t reach my leg up too the sink so I had to wet paper towels to get the soap off my feet the cashier nor the manager helped wash my car with soap and water they only pour a medium size cup full of water on the outside and in the gas tank I then I played the coin slot and $1.50 got stuck in the machine which they also would not help with I would like a refund and them to pay for a car wash so my car don’t start having peeling paint not only that I have to drive that car like that for 7 more hours with the gas on the side of my brand new car I also want to tell you the pump number was pump 13

      Business Response

      Date: 11/07/2024

      The GM reached out to the guest , the guest might have not liked what was said and hung up.  Or the phone cut off. The GM has tried more than several times to call the guest back to resolve this issue but guest did not pick up the phone each time. They did not re-connect.

      Thank You,

      Deborah ********
       Agent, Customer Service TravelCenters of America

      Customer Answer

      Date: 11/08/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** ******



      I do not agree because they didn’t offer any solutions or help 

    • Initial Complaint

      Date:10/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my box truck to the TA in Baytown, TX, to have two batteries replaced (labor only) after confirming the cost of $60 over the phone. Once they replaced the batteries, the truck wouldn't start. The TA team said they didn’t know what was wrong and suggested leaving it overnight for a more experienced mechanic to diagnose it the next day. I paid the $60 labor fee and sent the driver to a hotel. The next morning, I was told the issue was due to the new batteries not being properly connected—a clear mistake by their mechanic. Despite this, they tried to charge us $600, then lowered it to $400, and we ultimately settled on $200 just to get the truck released. I escalated the issue to several people, including the district manager, and was repeatedly told it would be resolved and a refund issued. However, after months of follow-up, nothing has been done. I recommend avoiding this location, or at least paying with a credit card so you can dispute charges. Otherwise, you might end up paying for their mistakes and wasting time dealing with empty promises.

      Business Response

      Date: 10/23/2024

      The guest was contacted by the manager and this has been resolved.


      Thank You,
      Deborah ********
       Agent, Customer Service TravelCenters of America

      Customer Answer

      Date: 10/30/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      Refund has not been received. Not resolved yet.



      Regards,



      ****** ****









       

    TravelCenters Of America is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.