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Business Profile

Hardwood Floors

RiteRug Flooring
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for RiteRug Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see

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RiteRug Flooring has 43 locations, listed below.

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    Customer Review Ratings

    4.16

    Average of 77 Customer Reviews

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    Review Details

    • Ed W

      Date: 04/24/2023

      Mike was here in a timely manner and completed the repair in no time. ThanksMike.

    • Catherine N

      Date: 04/10/2023

      I again reached out to Michael W***** to put basement carpet in my new house. He helped me choose the best color and type of carpet while remaining within my budget, yet having the room look outstanding. Once again, he did not disappoint. Unfortunately, the installers measured incorrectly and placed the carpet tacking strip in the wrong place, leaving a line of holes in the concrete next to the carpet edge. Michael immediately connected me with customer service. Beth Burroughs sent out a gentleman named Ron and you can not tell that there were concrete holes. He also painted the floor where he filled the "hole spots" with the current splatter design and it matches perfectly! Very pleased, and the room looks great!

    • Rocky N

      Date: 04/07/2023

      We spent a lot of money on our hardwood floors and had RiteRug also do the install. We were told the size of our room did not require the flooring to acclimate... the flooring shrunk and there were very noticeable gaps. For the longest time we got the run-a-round on how to make things right. My wife and I are seniors, so I didn't feel it was our responsibility to again move a 1000 lb gun safe, heavy office furniture, etc. There is much more I could say negatively; but then Kelly K**** got assigned to our issue. She was absolutely fantastic! She is the only reason I will do business with RiteRug again. She understood our issues, and made it right. Our floor was replaced. The five stars are for Kelly K****.

    • Melissa A

      Date: 04/06/2023

      We had a problem with a stain on our carpet that was put in 15 months ago, and while out of warranty for Rite Rug, they went above and beyond and got the manufacturer to replace the carpet for free and did it all incredibly quickly. I was so impressed with our customer service contact, Elizabeth, who communicated with me regularly to make sure that they helped us, and that we got a quick resolution. I will definitely use them again!

    • David C

      Date: 04/04/2023

      Rachel C******* from Rite-Rug is awesome! She came and listened (which is rare now) and actually found us something that perfectly fit our feel, culture, and decor.
      The install was easy and painless for us, although probably not so with them. We have a childcare and they had to work around that, which they did with no complaints or issues.
      5-Stars!

    • Robert B

      Date: 04/04/2023

      Robert B

      Date: 04/04/2023

      They were on time and did a decent job installing our laminate floor. Just make sure that everything is right before they leave. No service after the install.

      RiteRug Flooring

      Date: 04/14/2023

      thank you for your feed back we hope you are enjoying your new floor!

    • Jenny B

      Date: 03/31/2023

      Referred to Kevin W***** and asked him to match a stain that was already used in other areas of the house with out knowing the name. Also asked for it to be done quickly in the midst of a room remodel and he exceeded all expectations. The customer service was outstanding and the finished product, the new hardwood floors look amazing!

    • Cassandra K

      Date: 03/23/2023

      Issue with carpet after install complete but Joanne resolved the issue quickly, efficiently and appropriately. Great to work with!

    • LaTricia H

      Date: 03/20/2023

      I recently had the carpet replaced in my basement. The process from choosing the carpet to installation was so smooth and stress free. Rachel was OUTSTANDING and I really appreciated her efficient communication! I will be replacing the bedroom carpet soon and will definitely give my business to RiteRug! Thank you Rachel!

    • Sharon W

      Date: 03/17/2023

      This is ****** ******* and my husband, ***, and we had blue carpet installed yesterday that we purchased from the Gahanna-New Albany Rite Rug store on Hamilton Rd. We love it! The installers did a fantastic job with a great work ethic.
      They were friendly and worked hard the whole time they were here.
      I called Rite Rug here and told them how pleased we were with the installation. I was told by one of the workers at Rite Rug that the installers would get a bonus if we commented about their good work . I was pleased to hear that you give out a bonus for them because they are the best around!
      Could you please look up who installed our carpet (they were Mexicans) yesterday to tell them how much we appreciated them?
      Thanks to you all for making our room so beautiful!

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