Reviews

This profile includes reviews for RiteRug Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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RiteRug Flooring has 43 locations, listed below.

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  RiteRug Flooring

  4450 Poth Rd Whitehall, OH 43213-3837

  
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  Rite Rug

  2330 Fortune Dr Ste 110 Lexington, KY 40509-4257

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  Rite Rug Co.

  9974 International Blvd West Chester, OH 45246-4852

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  Rite Rug Co., Inc.

  701 Miamisburg Centerville Rd Centerville Floor Store Centerville, OH 45459-6522

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  RiteRug Flooring - Strongsville

  1265 Som Center Rd Mayfield Heights, OH 44124

Review Details

• Review fromDenise H

  Date: 06/24/2023

  1 star
  Bought a new build home in Florida, rite rug did the install of all the tile flooring. The tiles are a mess with numerous tiles having globs and smears of old dry grout left all over, even old grout left on carpets. Called to see if they do anything about removing the excess grout and **** made an appointment for someone to come and clean it up on June 15, I waited all day for a worker and no one showed up, so I called back and **** could not understand why they weee a no show so she made another appointment for June 23, again sane thing no showed or called to say they were no coming. Another of my days wasted waiting for someone who has no intention of showing up. This company has deployable business practices

• Review fromJerri L

  Date: 06/22/2023

  5 stars
  The whole process from meeting with Kevin to the installation of my hard wood floors was so easy. Kevin brought so many samples and helped us choose the right flooring.
  The installers did a great job.

• Review fromLaTricia H

  Date: 06/21/2023

  5 stars
  This is my second time using RiteRug Flooring for carpet installation. I am not going to say the second time was perfect and no glitches. What I will say is Rachel C******* is awesome! Rachel was efficient, professional, and very accommodating with getting any issues taken care of. The carpenter was very professional and did a fantastic job. I am VERY pleased with the outcome. I definitely recommend Rachel and RiteRug flooring. I will use their services again if needed.

• Review fromSheila T

  Date: 06/13/2023

  5 stars
  My experience with Rite Rug has been wonderful . Joann S**** was very helpful, she was quick to get the repair scheduled and kept us updated with any times or date changes. The repair team (Antonio) were wonderful! Great work. We love our floors. Thank you.

• Review fromShawn M

  Date: 06/12/2023

  1 star
  On June 9 2023, One of their salesman name David H**** was at my neighbors trying to sell her flooring. My daughter was next door with their granddaughter and the Grandmother who lives there. He kept insisting on carpet in her bathroom. When her granddaughter who lives there said we don't need carpet in the bathroom David told her to shut the **** up and told her and my daughter to **** off. They came to my house and told me. So I walked next door to ask him what was going on. I knocked and the neighbor told me to come in. When I asked David H**** if he told my daughter and the neighbor girl to shut the **** up and to **** off he confessed. I told him to come outside to finish our conversation he refused. So I said call your supervisor and he refused to do so. He then said go in the other room and I'll call him. I said no. I'm not going anywhere. He then said we'll I got to get up to call him. I said whatever, at that time he stood up and pulled a gun on me and the cust****. 911 was called and he fled the scene. The Sheriff Department took reports and have turned it over to the prosecutor. Rite Rug in Lancaster Ohio continues to employee him at this time. If your policy is to cuss potential cust****s and pull guns on them I think I would think twice about doing business with them.

• Review fromTodd G

  Date: 06/11/2023

  5 stars
  Had hardwood floors installed. Three areas of issue where wood was damaged or not to our satisfaction.
  Called customer service (Kelly P.) she scheduled a crew out, at our convenience, they fixed our concerns now the floors look perfect. Couldn’t be happier.

• Review fromLori C.

  Date: 06/10/2023

  5 stars
  My experience with Rite Rug Flooring has been wonderful. I recently had vinyl plank installed in my living room/dining/entry and kitchen. From the beginning, my salesperson, Kevin W. was excellent. Everything was explained in detail, and he reassured me all would go smoothly as it did. The materials came in quickly and my installation date was scheduled. The flooring installer took great care with everything from moving my furniture to clean up in one day as promised. I am extremely pleased with Rite Rug and will definitely use them for any future projects.

• Review fromBrenda S

  Date: 06/05/2023

  1 star
  EXCEPTIONALLY unprofessional company. salesperson "Rachel C******* is terrible" First we had a bait and switch. after they ripped up all the flooring on the first floor & were "surprised" to find leveling issues at threshholds. we had no option but to pay (as the house was supposed to be listed the next day)!!!! we chose the option of an additional 40%!!!!!! to level the threshholds (our other option was a $500 bandaid with transition strips in every doorway). so this 1 day job is now on day 4 & guess what? RiteRug put transition strips in anyway, even though we paid an extra $+3000 not to have any! our photos for the "for sale" flyer had to be taken with the transition strips as there was no time to correct the "mistake". we only used this company because ****** recommended them. shame on ****** for recommending such an awful company. eventually they did "fix" the issue, but refused to refund the money paid to have no transition strips & cost us a very critical week on the housing market with their incompetance or deceitful practice (you can decide which, but considering the bait & switch, I'm leaning toward the latter). We DO NOT RECOMMEND THIS COMPANY!

• Review fromKevin H

  Date: 06/02/2023

  5 stars
  We had some gaps in our floor, so we called the Rite Rug Warranty Center and they had someone out to fix it in 24 hours. The gentleman was very professional and timely. Great job Rite Rug Warranty Center! Thank you!

• Review fromJim K

  Date: 05/17/2023

  5 stars
  Great service from start to finish.
  Follow up was great , They let us know asap when items would be in and ready to schedule the install.
  They did 1/2 of our house and we are having them back to do the rest.
  We used them in our last house and were so happy with the results it was not an issue with using them again.
  Seth and Kathryn were great.