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DiplomaSender.Com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DiplomaSender.Com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/05/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed my GED for the State of Ohio and was advised to contact DiplomaSender to request the diploma. I placed an order 3/10/2025 and paid 20.00 for the Letter of Verification. My receipt number is *******. This also included a complimentary High School Equivalence Diploma Reward and Transcript reward. I contacted USPS twice in the last, previous month indicating my order hasn’t been received. USPS has never responded. I contacted DiplomaSender via chat and was advised no refund could be given, they couldn’t resend the documents and my only option was a code from USPS to move forward. I need these documents to gain employment, that they were supposed to mail to me. Apparently from reviews, this is a known issue with this company, with documents never arriving. Please help.

      Business Response

      Date: 05/06/2025

      We advised to report the mail missing with US Postal Service. The step by step instructions are linked here: *********************************************. Once you provide us the search ID provided by the USPS we are able to add complimentary rewards to the account to resend the documents out once more. This needs to be done within 45 days of the time the order is originally placed. 

    • Initial Complaint

      Date:04/08/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      04/08/2025 Paid: $20.00 for a copy of the transcript.Stated: Unable to locate an academic record To dispute, I have to contact them via DiplomaSender.com, and there's no "contact us" button.I'm disputing because I received a copy of my college transcript from the same college on the same day. I applied to receive my GED/Adult *********** transcript from this company, which was recommended by the college web page. If you are trying to request a copy of your GED or Adult *********** Diploma then you must visit diplomasender.com. For Continuing Education (EMS, fire and police training courses, Certified Nursing Assistant, Phlebotomy, ****************** *******) you must contact ****** ***** at ************.

      Business Response

      Date: 04/10/2025

      Please review this article as it explains the process of the request you submitted. *********************************************************************************************
      If you received an Adult Diploma, the school will need to be contacted as that is not a document DS can provide.
      To contact us, you can click the chat box on DiplomaSender.com and follow the prompts to either start a live chat or request a callback. We are open from 8am-7pm EST. 

    • Initial Complaint

      Date:03/12/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two years later and I still haven't received my diploma or transcript. They told me to file a missing mail report with the USPS. It took 6 months for the postal service to get back to me, saying they never found it. It was never mailed. I was never provided tracking information. This is a common complaint about this company. The "complementary set" is an outright lie. Now, this time when I reach out to Diploma Sender, they tell me they can't do anything because it has been 45 days since ordering. This isn't what they told me the last time. And the worst part is they charge $20 EACH, even just to email the documents. What an absolute scam.

      Business Response

      Date: 03/13/2025

      Once the documents leave us, they are in the hands of the Postal Service for delivery. The USPS provide a estimated time frame of 2-14 business days for arrival, if it does not arrive within that time frame you are able to file a missing mail claim with the USPS and provide the search ID to us. Once we receive the search ID, we are able to resend the documents out at no additional cost. However if this is not done within a 45 day time frame, we are no longer able to offer replacement documents. *************************************************************************************************

    • Initial Complaint

      Date:03/04/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a copy of my high school equivalent transcripts on February 12, 2025. It was supposed to take 5-10 business days to receive. As of March 4th, 2025 I have not received them. I tried to contact them directly and no resolve.

      Business Response

      Date: 03/05/2025

      Academic records are protected by FERPA,(federal privacy laws) which requires that the record holder contact us directly.

      The only exception is if the record holder is a minor and you are the parent or guardian, or if you have a power of attorney (POA). We need to see the POA before we are able to speak to anyone other than the record holder. 

      Customer Answer

      Date: 03/05/2025


      Complaint: ********

      I am rejecting this response because: I have contacted them directly and still no resolve 

      Sincerely,

      ********* ******

    • Initial Complaint

      Date:10/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had to type this several different times because I keep having too many characters. So I'm just gonna sum it up diplomaSender is the only website that people from Pennsylvania can use in order to get their transcripts and/or Diploma. They refuse to allow you to speak to management. You can't get through to anybody through customer service on the phone. You have to go through chat. when you're going through chat The people don't want to listen to the actual problem that you're having. They just want to keep repeating themselves and say that you need to make another purchase. They keep making you feel like that. You're wrong when in fact I'm not wrong. I did download it like I was told to when I initially purchased my my documents my own transcripts OK and I did download it in its own file and then the following year i went to access it again and it said it was expired. I could no longer use it, so I've been contacting DiplomaSender for a couple years now trying to get this resolved. And maybe they can replace the document. Because that's not my fault. It's a diplomaSender problem. Not a me problem. Because I did. I downloaded it so I could hang on to that document and it was gone. They've cost me so many schools and jobs. I could have a degree by now but because of them, I dont I am a single mom. I have no money I can't pay $20 every time I need access to this so all I want them to do is replace my Transcript documents and I don't even ever remember getting my Diploma as it is so I would like a Diploma. I want my Diploma Certificate and I also. Want a new copy of my transcripts without me? Having to pay another $20 for it. Their customer service is terrible. How are they able to get away with it? Is the Better Business Bureau even doing an investigation? I wonder because it just doesn't seem like they are. I'm coming on and I'm constantly seeing. Reviews from so many people, but they keep doing the same things.

      Business Response

      Date: 10/23/2024

      If the document was downloaded and saved you have access to indefinitely. If a new document needs to be sent, an order will need to be placed. Please review our guide here: *****************************************************************************************************

    • Initial Complaint

      Date:10/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 24 I requested my GED transcript.they didn't send it they sent a letter of verification with nothing stating I earned my GED .in August my school pd 30 more dollars and requested my GED transcript again they sent a letter of verification .September 8 or 9 I called and learned I could only speak to an agent if I requested in the chat feature on website so I did .the agent ******* me she wants a payment to send the certificates because transcripts arenr available but also atatea the xolkege musr request .I inform my colege records rep and she pays and orders the certificate.they send the exaxr same document as before .she contavts them and they tell her only i can requst my actual certificate so i contact them and they tell me again my college has to requesr .I paid them 30 and my.college paid 30 twice and neither of us has recd adequate documentation of proof of my GED.i expect a refund ans I would expect them to supply documentation to my college and thwy actually should return one of the 30 Payments my school pd as well .Ninety dollars and ten weeks later they haven't provided proof of my ged .

      Business Response

      Date: 10/02/2024

      Please read out guide explaining the research request process: *********************************************************************************************
      If you need a Diploma you can chat with us at ***************** 

      Customer Answer

      Date: 10/04/2024


      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      ********* ******

    • Initial Complaint

      Date:09/06/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a transcript to be sent to *** the email they enter was invalid. So they refuse to resend the transtrip to the correct email. Nor give me refund. I would have to repay for something I already paid for. Then management refuse to get on the phone and address the issue.

      Business Response

      Date: 09/18/2024

      If an email is undeliverable, we do notify you. We allow a reward for 45 days, if you contact us after that 45 days a new order will need to be placed. 

    • Initial Complaint

      Date:08/26/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchased a copy of my transcript, there was a clerical error with an extra letter in the email to recipient, they refused to re-send a document I paid for and suggested I pay again to have it sent.

      Business Response

      Date: 08/27/2024

      Please see our guide next steps when a emailed document is not receivable: *************************************************************************************************

    • Initial Complaint

      Date:08/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. On the date of 08/15/2024 I placed an order for my transcript to be sent by email to my college. The school NEVER received it. My school checked every single day and in every single folder for it and it just did not come. Diploma sender told me that they had sent it and I had to wait 7 days for credit to be posted onto my account to re order the transcript. I waited the 7 days and on that 7th day, I contacted customer service and they told me I would have to wait until the next day (day 8, which is today 08/23/2023) so I waited again and contacted customer service because my credits never arrived and they told me that they would however they never did. The director refused to have her IT team check it out, she refused to double check the email that it was sent to, to check for errors. She refused to allow me to speak with anyone else and stated that she was in the highest position. I also asked if maybe we can send a blank email to the email I provided to make sure there was not an error. She said no because there is no errors sending out emails on their behalf but obviously there is because I never received my transcript. She said the only thing that I can do is give them more of my money and have it re sent but I already gave them money for something that I did not receive. Their policies also state that, “if any product fails to be delivered because of a problem with our server, diplomasender will take reasonable steps to resubmit your request at no additional charge to you. If we are unable to process your request within 3 business days, you will be eligible for a full refund. When I log into my account and request customer service (I have recorded evidence) I am not allowed to receive it. Whenever I log into a friends account or do it anonymously, I receive it almost immediately. (Again, I have proof. So they cannot lie.) I am going to lose my financial aid and education because of them.

      Business Response

      Date: 09/18/2024

      It looks like there is a reward on your account available to redeem. Check out our guide for what we do when documents don't arrive here: *************************************************************************************************

    • Initial Complaint

      Date:08/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $60 to have them send me a copy of my GED and my TRANSCRIPTS AND a VERIFICATION LETTER..but something doesn't sit right because there's no number to contact them I tried chatting with them but no luck.i talked to a couple people read complaints and I want my money back

      Business Response

      Date: 08/20/2024

      I see you were able to order successfully. Here is our guide for Document delivery: ************************************************************************************************************  As well as our refund policy  ****************************************************

    DiplomaSender.Com is NOT a BBB Accredited Business.

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