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DiplomaSender.Com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DiplomaSender.Com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to use this site to get a copy of my diploma twice. Seeing as how it is the only option for me. I live in ** and every time I try to search how to get a copy of my diploma from WV its the only thing relevant that loads. I read VERY carefully. It states that you make the purchase and that it will send you your copy however you chose. I chose EMAIL each time I ordered it gave me a receipt and never sent the email. NVER it just said email on the website site! It never sent me an email to my ENAIL address! I MEVER GOT WHAT I PAIF FOR! All I got was a receipt. It wasnt available for 2 days or nothing like that. It wasnt even available for 10 minutes. I NEVER EVEN GOT 1.

      Business Response

      Date: 06/11/2024

      I see the document emailed to the school has been accessed. The documents sent to your email have not yet been accessed. If you are not seeing them in your inbox, I would advise to check your spam and junk folder. If you do not see the emails there please contact us. 

    • Initial Complaint

      Date:05/30/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my transcripts and diploma, they took money from my account twice but no order was ever processed.

      Business Response

      Date: 06/04/2024

      This was a known issue, that has since been resolved. All money should be back in the account. If it is not please contact us. 

    • Initial Complaint

      Date:03/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was on vacation when I was sent an email to download a digital version of the diploma. I wanted to make sure it was correct, so I looked at it on my phone. Apparently once you view the diploma, you only have 2 days of access only. Once I got home I called them and they said they could not send me the document or the url link. I would have to pay again. Luckily I took a snapshot of it. Bad business practice. They just want more money....

      Business Response

      Date: 03/11/2024

      Once an email is sent from the server you have 30 days to access it. Once you access the email the link expires in 2 business days for security purposes. It does state this in the email you receive. "Make sure to download the documents for your records. For security purposes, the link will expire in 30 days, or 2 days after being accessed." We ask that you download the documents once you access them so you have access to the documents indefinitely. Once the access link is expired we are no longer able to resend the documents and a new document order will need to be placed. 

      Customer Answer

      Date: 03/13/2024


      Complaint: ********

      I am rejecting this response because their response is the exact problem with their service. They should state in their policy up front before ordering  that you'll only have two days to download the product/diploma one you click on  the link. A customer should have have at least 15 to 30 days to download or access it. Instead of 2 business days. In our case we were on a trip and my wife wanted to make sure it was correct, so she clicked on the url link. She took a snapshot of it at the time, so we still have what we ordered, but that is not the issue here. 

      Sincerely,

      *****************************************

    • Initial Complaint

      Date:01/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was on the website, tried to process an order. It shot me back to the beginning so I proceeded to order once again and this time it did complete and about 10 minutes later it showed two orders. Their system had a glitch and I paid two times and I'm just asked $23 in return after I paid $46. The company was very unwilling to help me out. I understand if it was an error on my behalf but it was not.

      Business Response

      Date: 01/22/2024

      DiplomaSender policy is "once the product is sent from our server, you will no longer be eligible for a refund" You are able to view that here as well ***********************************************************;

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a diploma and transcript 11 business days ago and still haven't received it

    • Initial Complaint

      Date:08/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for transcripts July 2019 never attended school because of COVID during spring 2020 - reenrolling into school now and see that they never completed the sending of the transcripts. Contacted diplomasender was told that I am just out of my money and didn't get anything for the 17 dollars I sent them. Fraud. Want them to send my transcripts to the email *****************************

      Business Response

      Date: 08/11/2023

      Due to the time that has gone by since the original order and now, a new document order will need to be placed. 

      Customer Answer

      Date: 08/15/2023


      Complaint: ********

      I am rejecting this response because: either I need my money credited for a new order or refunded. 

      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/05/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/27/23 I ordered my complimentary diploma and transcript to be sent to my address. Never received it, never got a tracking number, **** has no idea what happened to it.Diploma Sender never sent it. They have complaints all over the internet for doing this very thing. They are such a scummy company who should be put out of business.I want my diploma and my transcript that I was promised and I will not pay one cent for it.

      Business Response

      Date: 08/11/2023

      DiplomaSender is only able to resend your order if it has been returned to us or you have reported it missing with ***** To report the mail missing with ***** follow the steps here - **************************************************

      Customer Answer

      Date: 08/17/2023


      Complaint: ********

      I am rejecting this response because: I was never provided a tracking number because you never sent me the diploma. 

      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to get my diploma to start college. On the ** **** of education it states if I sign up for an account and verify my address that I will get a copy free of charge but that is not the case. You have to pay no matter what, they don't offer any free diplomas and don't honor what is said on the ** department of education website (screenshot enclosed). They are very rude and unprofessional.

      Business Response

      Date: 08/09/2023

      A free complimentary set is issued upon completion of the test, not once you set up an account. There is a fee associated with documents that is required to be paid at the time of order.

      Customer Answer

      Date: 08/09/2023


      Complaint: ********

      I am rejecting this response because: that is clearly not what it states on the ** board of education website. It says to create an account and verify it says nothing about your initial set. I got my diploma in ****, they didn't start working for ** till 2014 or 2017 I believe. I didn't recieve anything but my transcripts originally. I never received my diploma or anything else not transcripts. It's all about getting that money I tell ya. I bought my diploma because I needed it to start college but I do need my transcripts. I think they should have go give them to me free of charge.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:06/25/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I payed for my transcript and when I got it it was incorrect I called them within the hour of recieving it and was told it was going to be sent to IT and I should recieve a call by the end of the day I didnt so I called back again and was told a supervisor would get ahold of me by the end of the day they didnt and this is on Friday this is the second time a supervisor was suppose to contact me and they did not so meanwhile I payed for transcripts for my medical assisting diploma and there incorrect it says I took a few classes and the other classes listed I do not have credit for and I should have credit for all my classes seeing I got my diploma and I took them.

      Business Response

      Date: 06/26/2023

      Handled internally 

      Customer Answer

      Date: 06/28/2023


      Complaint: ********

      I am rejecting this response because: this has not been resolved still waiting to hear from manager regarding my transcripts being corrected 

      Sincerely,

      ***************

    • Initial Complaint

      Date:06/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today 6/22/2023, i ordered a copy of my diploma and transcript, that's fine and all. But i wanted a emailed version too, i go back to place another order just to find out its $40 to have it emailed. No other company would charge $40 to have it effortlessly emailed like this. Definitely taking advantage on people here, especially when it cost $20 per test. I appreciate the complimentary diploma and transcript, but paying $40 just to have it emailed is absurd.

      Business Response

      Date: 06/26/2023

      Upon completing the test you are awarded one free complimentary set. Any documentation needed after that complimentary set has been redeemed will have a fee associated with it.

    DiplomaSender.Com is NOT a BBB Accredited Business.

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