Complaints

This profile includes complaints for DiplomaSender.Com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DiplomaSender.Com

  PO Box 722050 Norman, OK 73070-8557

• 

  DiplomaSender.Com

  2745 Broce Dr Norman, OK 73072-2404

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needed a copy of my GED transcript and GEDcertificate. Went online to board of education which then sent me to the site diplomasender.com. I ordered both my transcript and certificate to be sent to me through email. For ***** certificate and transcript it was a total cost of $40. In the mean time I received a copy that my employer had in my file The information on the one I received from diploma sender was incorrect info so I am asking for a refund at this time. Sending downloads of original and what I received from diplomasender also went to site to screen shot a receipt and could not obtain a copy of my receipt through diploma sender.

  Business Response

  Date: 04/04/2023

  Handled with the customer directly. 

  Customer Answer

  Date: 04/04/2023

   
  Complaint: ********
  
  I am rejecting this response because:  I don't understand if my original GED certificate that I received when I past my test would be different then the one sent from diploma sender you would think that both documents would have the exact same info on them so to me it is not a copy of my original GED certificate. Something just doesn't seem right.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/27/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a copy of my transcript for $15 from Diploma Sender on 9/02/2022. I had unfortunately missed the cut off for fall 2022 classes so I'm in the process of preparing for Fall 2023 and was relieved to know (or presume) I still had my transcript. Nowhere throughout communication during purchasing process was I told that my document had a small window of availability, but I still immediately attempted to download but while trying to do this on my phone an "error" kept appearing and I was prevented from taking a screenshot as well. I still believed that my transcript that I fully paid for would be accessible to me without the constraints of time limitation. But now - somehow, someway, Diploma Sender has managed to prevent my access to the email they sent to my own inbox with my document attached. I had it started and in my priority box. So I go to their website and I cannot get access to the official copy - I already bought. I need this document. If some (intentional or otherwise) glitch in your system prevents customers from downloading their transcripts during the time allowed (though customers aren't told about time limits) then it seems like a sneaky and underhanded way to force people to pay repeatedly for the same document. I shouldn't have pay now $30 for someone to send me an email. I need my transcript.

  Business Response

  Date: 04/03/2023

  In the email that is received it states "once link is accessed they have two days to download and save the document so they have access indefinitely. This is for security purposes and to ensure the constitutes information remains safe.  Each document does have a fee associated and will need to be paid at the time of every new order. 

  Customer Answer

  Date: 04/03/2023

  
  Complaint: ********
  
  I am rejecting this response because: This is information that I should have been made aware of prior to purchasing. Not only that, but the attachment was not able to download to my smart phone. Judging from what I've read, this is a common occurrence. Yet it was another issue kept from me as a consumer. Of course someone would download the attachment within 2 days - were they 1) made aware of the conditions and, 2) weren't relying on a smart phone as a means to do so when it's clear your documents are  not formatted for this. I should not have to pay twice for errors on your part. I need the transcript I purchased and wasnt able to receive in the way it was meant 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my ged diploma says sent but never came nd i have I have receipt.

  Business Response

  Date: 03/27/2023

  Test taker has not contacted us regarding his order. Document was sent on the 23rd making today the 2nd business day.. documents take approximately 7-10 business days to arrive. We did reach out to the test taker via phone to explain the process. 
  
  

• Initial Complaint

  Date:02/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a copy of my GED. I tried to access it in my phone. It did not open. I was out of town and was not able to try again until I returned home 3 days later. I am now being told that I had 2 days to download it once I accessed it. I never accessed it. I sent a screenshot of my phone downloads, and I did not download it. They do not seem willing to send a new link and its been less than a week. Im clearly not trying to cause financial harm. I just need the diploma that I paid for a few days ago.

  Business Response

  Date: 02/28/2023

  Handled internally with the customer. No further action is necessary. 

  Customer Answer

  Date: 02/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the diploma sender to inform them my transcript was sent to the wrong address. They refused to send it to right address and the only way I can get my transcript is through them now I have to pay them another $15. That not fair and it is taking advantage of the consumer.

  Business Response

  Date: 01/04/2023

  Test Taker ordered document to email address on 12/14. Document was accessed. It states in our refund policy listed here: ***************************************************** " once the product is sent from our server, you will no longer be eligible for a refund. We verify the information multiple times as well as confirming with the Test Taker before placing the order. 

  Customer Answer

  Date: 01/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ***************************************************************************

  I reached out to DiplomaSender when I realize it was sent to wrong address. The rep on the phone did not enter the address correctly. I called back to verify and was told by the rep that they was sending the transcript to the right address. I had to call back a 3rd time because they did not send it. Thats when the rep on the phone said that they do not have a record of that call. But told me that all calls are recorded. The integrity of this company is bad. Not only did I loose $15 because of there mistake, they went up $5 on the transcript. But if I graduated after **** its free. Thats not fair just because I am older I have to pay?

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 8/9/2022 DiplomaSender.com collects payments for documents and does not deliver the documents via e-mail as promised. Instead a link is attached that requires login in which you can only access a copy of a document that is not official when it's sold as an official document with expiration in 2 days.While no refunds are given, should you request that a copy of the document you ordered be send to your email address or that of a higher institution a money marketing scam takes place charging you twice for unofficial documents. There are many complaints with the Department of Education Division of Adult  Learning where DiplomaSender.com continues not only these practices, but also practices of billing and never sending the documents, collecting unsecured SSN or tax payer ID information over unsecured email without disclosing retention policy or the control of the removal of such information within their data bank.In my case, DiplomaSender.com compounded the situation by customer service responses that continued to double down without offering solutions that didn't involve a refund, such as the re-transmission of the data to the correct source and instead feasts upon a system that invokes user errors, restricts access and then double or triple bills for access to FREE information within the public domain. All information that should be accessible for a one time fee without scam or the need to repurchase every 48 hours by controlling access to already purchased content.So far, DiplomaSender.com has stolen $30 and will request an additional $30 for access to the documents each time or every time sent within 48 hour per each individual document sent. This is a scam that should be investigated for potential fraud.

  Business Response

  Date: 08/17/2022

  We are hoping to be transparent with our response by sharing the process this customer experienced.
  The customer placed the order on 08/09/2022 and it was accessed the same day.
  We give our customers multiple opportunities to verify all information prior to placing their order.  Our website states if an employer or school needs the document for verification, the documents must come directly from DiplomaSender.  Contact the employer or school to ensure you are ordering the required documentation and sending it to the correct address. "Upon receiving the the email, the customer is notified to Make sure to download the documents for your records. For security purposes, the link will expire in 30 days, or 2 days after being accessed.  The downloaded documents can then be accessed at will.  DiplomaSender proudly partners with 19 states as their exclusive provider for High School Equivalency diplomas and transcripts.