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Business Profile

Tech Support

Speedx

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 52 total complaints in the last 3 years.
  • 52 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****************** Bought package April 28th No updates No way to contact them besides AI that doesn’t update Just want a answer for my stuff

  • Initial Complaint

    Date:05/25/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been tracking my order every single day the package stayed stuck in " LAX" for days , then it said package was being scanned , then it said it was undergoing customs , Now , it says it's stuck in customs undergoing a " clearance process" and COULD TAKE HOWEVER MANY DAYS THEY WANT , it's a timely manner package I had Zero idea they would take this long and it's very unacceptable , some people have places to go and can't without those packages.

  • Initial Complaint

    Date:05/25/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm stressing out! I ordered 15 items from Shein and they said it's being delivered by SpeedX. My package was marked as "out for delivery" on May 23rd, but it's now May 25th and I still haven't received it! I paid $115 for these items and I really need them for a trip I'm going on in 2 days. The worst part is that there's no way to contact SpeedX for an update. Their website is speedx, but I've had no luck getting any info on my package since May 23rd. Can you help me figure out what to do?!

  • Initial Complaint

    Date:05/22/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My speedx package from shein was supposed to be delivered today, it says out for delivery since 9am but I haven’t received any package

  • Initial Complaint

    Date:05/21/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My package was supposed to come from may 12 to may 21 but there is no update about my package since may 16 and the las update was that there was an exception parcel issue. Haven’t known nothing about it since then and a really need it.

  • Initial Complaint

    Date:05/21/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shien package hasn’t arrived

  • Initial Complaint

    Date:05/20/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I been waiting on my package since April 30th I have no understanding why it’s taking this long and I’m getting really upset

  • Initial Complaint

    Date:05/19/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from SHEIN and the delivery came through here and it has been “out for delivery” for more than 24 hrs

  • Initial Complaint

    Date:05/19/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package from SHEIN April 26th it was supposed to come on may 13th and it still hasn’t been delivered and my package been in San Antonio since the 7th of may but hasn’t been delivered to me im highly upset and it’s stressing me out if any way you can get my package delivered ASAP thank you !

  • Initial Complaint

    Date:05/19/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My package has been sitting at this facility for 11 days with no movement no updates. I can’t reach this company via phone, email or chat.. On there website they provide a 3-7 day window for custom clearance. It’s been way over that timeframe. I need my package by Wednesday

Speedx is NOT a BBB Accredited Business.

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