Complaints

This profile includes complaints for Eucalyptus Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Eucalyptus Real Estate

  Oklahoma City, OK 73108-1823

• 

  Kingsborough Apartments

  2720 S Seneca St Wichita, KS 67217-2808

• 

  Eastborough Apartments

  7030 E Kellogg Dr Wichita, KS 67207-1635

• 

  Barclay Square Apartments, LLC

  550 W Central Ave Wichita, KS 67203-4242

• 

  Bluestem Apartments

  1309 E 11th Ave Apt 3 Emporia, KS 66801-3375

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am experiencing an issue with this property management company regarding uncollected trash at the apartment complex where I reside and other properties they own in Topeka, Kansas, under various LLCs. The trash has not been picked up for over 30 days, and the City of Topeka issued 34 citations across all their properties, requiring the issue to be resolved by December 26th. This deadline has passed without any action.
  
  The agreed-upon contractual lease states that trash collection is a utility provided by the property, though no specific charge for it is outlined. I have continued paying my rent, but I am requesting a rent credit for the trash service that was not provided. I just want the landlord to fulfill their obligations under the lease, as I have upheld mine.
  
  I have been attempting to get in touch with the main point of contact at Eucalyptus for this kind of issue, and have never received any response, even with confirmation of the availability of this person by reception staff.
  
  If an Oklahoma-registered company is going to operate in Kansas, it should be upheld to both Oklahoma and Kansas legal requirements.
  
  The amount of trash has become a public health issue, and pest control services will be necessary when a solution is finally presented.

  Business Response

  Date: 01/16/2025

  Hello ****** ********

  We greatly apologize for the inconvenience and want you to know that we have been working very hard to resolve the issue. Trash receptacles have been returned to better serve you along with our other tenants as we have over the years. We greatly appreciate you communicating your concerns. 

  Customer Answer

  Date: 01/21/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Contact has been made between tenant and Eucalyptus staff and a credit has been issued.
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:11/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ****** *** ** ***** **** ***
  Wichita, KS , 67213
  Mobile. ************
  
  
  Name And Address of the Company we filing Complaint against.
  Eucalyptus Property Management
  **** ********* ***  Oklahoma City, OK 73108
  
  I am writing this message to ask for help to file a complaint against **** ****** *********, Wichita, KS which is managed by Eucalyptus Real Estate in Oklahoma City, OK for a violation of the lease agreement we have signed.
  Below is the issues that I want to file the Complaint about.
  I have resided in **** ****** ********* in Wichita, KS, and Eucalyptus Real Estate in Oklahoma City, OK. We have lived there for 18 months with a signed lease agreement for a year from March 2023 to March, 2024. At the end of March 2024, we signed a lease for another 6 months from April 2024 to September 2024 and the lease agreement clearly stated that our monthly rent is $595+$30.00 for water which is totaled $625. We have paid our dues on time every month without having any delay.
  Before we move out we have given a 30-day notice for moving out on August 30th on a printed paper format at the Apartment manager's office.
  On 20th September we submitted the receipt for Carpet cleaning and returned the key to the apartment on 27th September. Then manager of the Apartment said, everything was clear, and she said, she would send the deposit amount to our new residence.
  
  We received a bill from the Collection Department of Eucalyptus Real Estate in Oklahoma City in October last week, stating that we owe $600.00 for month-to-month rent from April. 2024, and a $70.00 Cleaning fee. Since we signed the lease for 6 months and then they decided to charge us for month-to-month rent is a clear violation of the lease agreement. These charges are the clear negligence of the responsibility of the office staff to keep the records in place.
  Please kindly help us in the matter to settle the issue as per the lease agreement.
  Thank You
  Sincerely
  ****** * ******

  Business Response

  Date: 11/14/2024

  Hello ******* 

  We apologize for the inconvenience this matter has caused you. A review of your account has been made, and we have worked to have this corrected for you, all updates will be sent to you in the mail. I hope this resolution provides you satisfaction 

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in to the Avondale apartments in January of this year 2024 upon moving. I have submitted a two page list of things that were wrong with the apartment that need to be fixed. One of them fixed was a broken piece of the floor between the kitchen and the living room That I’ve split my toe open several times and for the carpet to be replaced in my bedroom the carpet is moldy and smells every time it rains water comes up from underneath the floor into the bedroom. I’ve been going back-and-forth with service orders and letting the property manager know since April nothing has been Done. I have gone into the office and spoken person with ***** and other property staff and also **** Who both said that they would get back to me on what would be done to this day which is November 10 the carpet continues to get wet from the rain and now is worse than what it was. I have a very low immune system and have been directed by my doctor, not to stay in the apartment any longer due to health issues I have also let the property staff be aware by leaving voicemails and emails of the situation. My lease is up in January but I’m terminating and moving out by November 12 property management has refused to turn my calls , and trying to file eviction on me. I do have previous photos and a video that I have taken of the apartment there’s still other items that have not been fixed since the date that I have moved in, but this apartment complex is more worried about fixing the outside and painting the building , then they are about the residents that live here

  Business Response

  Date: 11/14/2024

  Hello *******

  We greatly appreciate your patience and understand with this matter. Please accept our apologies for any inconveniences you have experienced with our complex. It has been notated that you have moved out of the complex on the 12th of November, after reviewing the account statement for your move out it was discovered that your FAS has not been completed for review at the moment. We are allotted 30 days to provide that information and in doing so a full review of all of your documents and account will be accessed prior to sending your final documentation. I hope this information finds you well.  

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So many health code issues. Lack of confidentiality. Unsafe location

  Business Response

  Date: 11/08/2024

  Hello D*******

  We apologize for the inconvenience that this issue has caused you. A follow up was done with the complex regarding your maintenance request Wednesday night. We have confirmed that drywall personnel have been dispatched to your unit this morning to resolve the whole that was created for the repair. We hope that you find satisfaction in the repair. 

  Customer Answer

  Date: 11/12/2024

   
  
  Complaint: ********
   
  
  I am rejecting this response because: The apartment complex did come and remove the wilted drywall, however they replaced it with new drywall without fixing the leak or addressing the mold. The apartment manager also allowed the same male contractor to enter my apartment the following morning without my permission, while me and my children were sleep. There are areas around that drywall that look to be doing the same thing and will leak and eventually fall also. My carpet was soaked, my couch got wet and my son could have gotten hurt as he was near the drywall when it began leaking. 
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 11/22/2024

  Hello ********

  We greatly appreciate your time an apologize again for the inconvenience this has caused you. I have been in contact with the complex regarding your concerns and have followed up with all of your maintenance workorders you have put in to ensure efficiency. I have found that all concern that you've reported have been addressed in a timely and efficient matter. Per your lease, the maintenance staff are allowed into apartments for any emergencies. This being said, the staff are trained to make multiple attempts to make contact with the tenants prior to entering a unit. There is also an area on your work order sheet that allows you to provide specific instructions to the office staff if you would prefer, they not enter without calling you first. Unfortunately, there is no previous indicator of this preference on any of your work orders. The complex is in full understanding that they are to not enter your unit without any absolution from you moving forward. 

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had nothing but issues with Kingsborough Apartments. They are very unprofessional and have poor communication skills.
  
  About 1 years ago, I went 1 week without a toilet. The only reason it got fixed is because I bought the part and replaced it. Around the same time, I went 1 week without a water heater and nobody would reach back out to me on an update after I reached out. They have also been requiring tenants to use the Active Building App to pay rent which charges a $22.26 fee to use and not accepting money orders. Within the last 1-2 months they began accepting money orders again. I have been being charged for the amenities in the apartment, such as the pool and laundry. Since I moved in almost 4 years ago, the laundry facilities have been closed for maintenance and there have been no updates on when they will be fixed. Within the last year, my bedroom wall she began caving in with the crack continuing to grow.
  
  Most recently I renewed my lease and signed a concession form to have $100 taken off of my rent for this month. I paid my rent minus the $100 credit on 11/01/2024. On 11/04/2024, I noticed that I still had a balance on my active building app and emailed the office regarding this. Per my email conversation, I was told by ****** (leasing agent) to disregard this as they were processing the concession form for the credit. On 11/05/2024, I received a voice message from ***** at the office advising that they needed the payment or late fees would be applied, so I reached back out to the office via email and was told by an unknown individual that it would not be added on to my account until January and I was responsible for $100 and the late fees. I asked if they could waive the late fees due to the miscommunication between the office and me the tenant and was told that they were unable to do this.

  Business Response

  Date: 11/08/2024

  Dear *** ***** ******,
  
  Thank you for reaching out and sharing your concerns. I want to apologize for any inconvenience you’ve experienced, and I truly appreciate your patience as we work through these issues together.
  
  First, I want to acknowledge the serious concerns you’ve raised regarding the plumbing, water heater, and ongoing maintenance. I understand that these issues should have been addressed more promptly. The complex is now under new management, and she is actively working to promote improvements and is committed to resolving any maintenance needs as quickly as possible moving forward. 
  
  As for the promotion you mentioned regarding your lease renewal, I’m sorry for any confusion caused. The $100 discount is applied to the first month of your renewal, as outlined in the promotional flyer, and we regret that there was a misunderstanding on how that credit was being processed. I understand the frustration that miscommunication can cause, and I apologize for that oversight.
  
  I also understand your frustration with the laundry facilities and other amenities not being available as expected. We are actively working to resolve these maintenance issues, including repairs to the laundry facilities

  Customer Answer

  Date: 11/12/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find while it does not fix the fact that I was short money this check due to this miscommunication and had to pay the $30 late fees that I do not feel like I should have been responsible for. I appreciate the effort the company has put forward in acknowledging my complaints and truly hope this can be avoided on the future for myself, current, and future tenants. 
  
  Sincerely,
  
  ***** ******
  
  
  
  ***** ******

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into these apartment 2021. From the time of move in I had nothing but issues from roaches,mice to maintenance issue and bad communication from leasing office. I recently have moved out August 2024, when moved I turned in keys and all move out documents required due to me giving 30 days notice the end of July 2024. This caused me to have an early termination fee as well since my lease did not end until November 2024 which I was aware and agreed too. The problems started when I received a email regarding eviction after I had already moved out and did my move out steps like turn in keys and paperwork. This led me to call leasing office September 8th and I spoke with ***** the leasing manager who confirmed I was receiving eviction info because she forgot I moved and did not remove me from the apartment system, she advised me she would remove me and forward my final bill. I did not receive my final bill until almost a month later that has charges for false items to make apartment move in ready for the next tenet, for example new carpet and mold charges. When contacted leasing office ***** was no longer employed there and it was under a new manager *****, who confirmed she walked apartment almost a month after I moved out a discovered mold due to negligence from leasing office not taking action on move out and they would be charging me for this, when disputed it a lot of fight to charges, in currently still awaiting a 2nd revision to my final bill because they are trying to charge me for days I did not live in apartment. I have contact them multiple times a week and sent numerous emails for multiple weeks. When I contacted im told ***** or a manger will follow up with me but nothing yet still to this day. I’m just wanting to make my final payment for this apartment complex but they are making it hard by issuing false charges and refusing to correct them after providing sufficient receipts and proof.

  Business Response

  Date: 11/07/2024

  Hello ******,
  We apologize for the inconvenience you have experienced. We
  have taken steps to revise your previous final bill that we hope will provide
  you with some satisfaction. The removal of all charges from the month of
  September (Rent, DWP, Late charges, Water) and carpet cleaning have been
  implemented. A final bill statement reflecting these changes has been attached
  for your review. 

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-13 I made a service request for my A/C to be fixed. On 10-14 I spoke to a staff person who said she had put in a request for a HVAC tech. I went to the office several times over the next 2 weeks and was told they were trying. On 10-30 I put in another request. Today I saw that it shows completed. I went to the office and was told that since it is November they would not be fixing it. My apartment has been over 85 degrees several times during this period. I believe state law says they have 14 days to fix this and they don't plan on fixing it at all.

  Business Response

  Date: 11/14/2024

  Hello *******

  We sincerely apologize for the inconvenience and frustration this has caused you. The complex has been contacted, and measures have been taken to resolve this issue for you as soon as possible.

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment in ******, ******* Apts., ********************************* They changed owners several times over the 6 years I was there. The most recent owner search shows Eucalyptus Real Estate in OKC. I have tried and tried to get the owner and the management company running the property to contact me about returning my deposit and NO ONE will return my calls about this issue.

  Business Response

  Date: 10/17/2024

  Good afternoon,

  After doing some research into your lease with Paragon I found a total balance due of $1,663.00 and move out information that indicates No Notice Given date, a Move Out Date of 05/13/2024, and a Move Out Reason of Skipped Without Notice. I was able to attach some of the charges that occurred as part of your final bill. 

  Thank you,

   

  32-E 05/13/2024052024 CLEANINGCharges For Cleaning Needed - vac and shampoo $185.00     $1,663.00
  32-E 05/13/2024052024 CLEANINGCharges For Cleaning Needed - touch up clean $100.00          $1,478.00
  32-E 05/13/2024052024 NOTICEInsufficient Notice Penalty Charges - ****** $890.00                 $1,378.00
  32-E 05/06/2024 LATEFEEMay late fees $50.00                                  $488.00
  32-E 05/01/2024052024 RENTResident Rent $373.00                        $438.00
  32-E 05/01/2024052024 MTOMMonth To Month Charges $42.00        $65.00
  32-E 05/01/2024052024 DMGWAIVERDamage Waiver $6.00             $23.00
  32-E 05/01/2024052024 WATERREIMBWater Reimbursement $17.00 
  32-E 04/01/2024042024 RENTRent $825.00 

• Initial Complaint

  Date:10/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction:
  July 31, 2024 (move-out date from ******* ******* **********)
  
  Amount of Money Paid:
  $349.00 (security deposit held by the landlord)
  
  Business Committed to Provide:
  Return of security deposit, minus reasonable charges for any damages beyond normal wear and tear, in compliance with Kansas Residential Landlord and Tenant Act (KRLTA).
  
  Nature of the Dispute:
  I vacated the apartment at ******* ******* ********** (owned by Eucalyptus Real Estate) on July 31, 2024. The landlord did not provide an itemized statement of deductions from my security deposit until October 4, 2024, despite Kansas law (K.S.A. 58-2550) requiring this to be sent within 30 days of move-out. The statement itself was dated September 3, 2024, but was not delivered to me until a full 64 days after vacating the property.
  
  The charges on the statement include:
  
  Charges For Cleaning Needed - Full Clean 250.00
  Charges For Cleaning Needed - Small Trash 200.00
  Damage Charges - ******** - Hardwood Floor Refinish 200.00
  Damage Charges - Repair Nail HolesX5 200.00
  Damage Charges - Touch up Paint 300.00
  Pet Fees Or Charges - Non Refundable pet fee 125.00
  Total additional charges / credits / payments 1,275.00 (349.00 deposit)
  
  I dispute these charges because the rental unit was left in a clean condition, with only normal wear and tear after a 5-year tenancy. I have photographic evidence to support this claim. According to K.S.A. 58-2548, landlords cannot charge tenants for normal wear and tear. In addition, the failure to provide timely notice invalidates these charges under Kansas law.
  
  Attempts to Resolve the Problem:
  I contacted the property management but have not received a satisfactory response. The charges have not been reconsidered, despite providing evidence and citing Kansas law. Therefore, I am seeking BBB assistance in resolving this matter.

  Business Response

  Date: 10/14/2024

  $349.00 has been credited to the balance due. The new total balance reflects $926.00.

  Business Response

  Date: 10/23/2024

  Hello ********

  In the attempt to remedy your concerns with your current charges, a very in-depth review was done with the ******* ******* property Manager and the Dispute department. In this research, we reviewed the pictures taken after your move out date, the condition the unit was left in, along with the tracking information attached to your final documentation. The decision to alleviate the balance in good faith was made and the balance was reduced to zero. We appreciate you taking the time to reach out with your concerns. 

  Customer Answer

  Date: 10/23/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  

  Eucalyptus Real Estate still owes me the original security deposit refund I am legally entitled to by Kansas law and I look forward to receiving it via mail as requested to my current address.  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** ******** I live at the ******** apartments in Tulsa Oklahoma in unit **** I've only live there for almost 2 months and this is the second time it has had to be fixed. It's been 14 days now with no ac I've called and called to check on it and nothing has been done yet. And I've had to go buy I ac window unit and fans just to try to cool my apartment off and spent about $250 of the last of my money to do this because I was promised a ac unit and no one showed up with so that why I want it taken off my rent because this is ridiculous. And we have a dog that live at my apartment it's too hot.

  Business Response

  Date: 10/07/2024

  Good morning,

  I do apologize for the inconvenience and discomfort. I have spoken with the complex and confirmed that after leasing the unit they discovered you were having issues with the AC working and they immediately had a tech diagnose the issue. The complex promptly ordered a new condenser and once it arrived had a tech install. She has stated the AC unit is working properly now and that she has spoken with you to create a resolution for your concerns.