Complaints

This profile includes complaints for Eucalyptus Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Eucalyptus Real Estate

  Oklahoma City, OK 73108-1823

• 

  Bluestem Apartments

  1309 E 11th Ave Apt 3 Emporia, KS 66801-3375

• 

  Cedarbrooke Apartments

  8406 E Harry St Wichita, KS 67207-4641

• 

  21 W at Wichita State

  5400 E 21st St N Wichita, KS 67208-1663

• 

  Rockborough Apartments, LLC

  202 N Rock Rd Wichita, KS 67206-2201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I moved in my apartment 4 years ago I measured moved into a apartment with a broken dishwasher and outdated bathroom with a leaking ceiling. The blinds were dirty and yellowish and brittle. And I was told those issues will be resolved asap. Never was. Since I've been living here I've requested maintenance only a handful of times because I work alot I don't have time to keep bugging them. My bathroom ceiling still has a big hole that leaks. My dishwasher has never been fixed or replaced. Now I'm being charged for broken blinds. The property management has changed a handful of times since I lived here so I'm always dealing with someone different. I asked to be transferred to another apartment and was declined. There is black mold inside the hvac closet that also leaks. My lease is up and I wanted to resign but I'm not bcuz of the property managing the condition of my apartment.

  Business Response

  Date: 09/12/2024

  Our sincere apologies to *** ******* for the inconvenience caused to him.  I spoke with the manager, and she has never been made aware of the dishwasher not working or the mold in HVAC area.  I have attached the work order history, in which *** ******* has never reported those items but has clearly reached out on other issues.  Our manager is reaching out to *** ******* to resolve these issues.   She stated that he is a good tenant and does not want to lose him.  

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother in law has lived at these apartments for approx 8 years. The laundry facilities provided have been broken down for the past 3 years. This is unlawful because it is advertised as part of their rental agreement. My mother in law is elderly and doesn't want to cause problems so won't say anything. However it's getting very costly having to buy new clothes or visit other laundry mats because she also doesn't have transportation. Please check into this issue!

  Business Response

  Date: 08/14/2024

  I would like to look into this further if I knew what **** ****** mother n law's name is or the apartment complex she lives in.  

  Customer Answer

  Date: 08/16/2024

  She lives in ************* ********* ******* on ***** ****** in Wichita ks

  Business Response

  Date: 09/03/2024

  We do sincerely apologize for the inconvenience of the laundry facilities.  We have had difficulty with the company that services them.  As of now, we have removed the onsite laundry facilities from any of our advertising until further notice. 

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is damage to the property due to a severe storm that occurred in Topeka over two weeks ago. Downed tree limbs near sidewalk entering and exiting leasing office.
  There was substantial damage to the roof of the leasing office. Roofing tile is scattered all over the sidewalk and some of the parking spaces. Also there is protruding roof file and wood sticking out from the western facing side of the building that looks as if it might fall off.
  A signpost marking the handicapped parking space has been knocked over, and not repaired. Non-tagged vehicles are regularly parking there.

  Business Response

  Date: 08/13/2024

  We had a storm that did damage to many properties, and it took some time to get our crews to each one.  The crews are there this week working on the damage.

• Initial Complaint

  Date:07/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay my rent faithfully on time but when there is a maintenance issue I am waiting several days to hear a response. My ** is out and I have a child with asthma and I am being told corporate has to approve a HV** tech. They allowed the condensor fan to go out even after they were notified there was a issue because it was making a very loud noise you could hear all across the parking lot but it was still cooling so they moved on and never came back to fix it.They stated the ** has to be down to get it fixed immediately. Then when the ** went out there is a issue with corporate responding. They responded more to the buzzing sound before it broke down than when the ** failed. I went to the Eucalyptus real estate website and it says "we offer healthy communities". What is healthy about not having any ** in your home? What is healthy about making tenants wait days for a response? What is healthy about ignoring a paying tenants request for SERVICE? I wonder if it was their home what would the sense of urgency be.

  Business Response

  Date: 07/23/2024

  We apologize for any inconvenience; We have installed a new condenser fan and charged the unit.  Attached is the completed work order. 

  Customer Answer

  Date: 07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have mold really bad in my apt and they are not solving the problem. My apt is unlivable.

  Business Response

  Date: 07/26/2024

  I spoke with **** at *********** and he has spoken with the tenant regarding this complaint. He discussed with her that we would allow her to terminate her lease early without penalty. She has requested a move out date of 8/31/24 and will pay next months rent. Below is the email that **** Sent her after they spoke:
  
  
  Per our conversation this morning we are allowing early  terminantion of your lease on 08/31/24 with out any penalties 
   we have agreed you will be turning in your keys on 08/31/2024  and this will accepted as a your ntv if you have any issues or concerns please contact the office @ ************ 

  Customer Answer

  Date: 07/26/2024

  
  Complaint: ********
  
  I am rejecting this response because: Yes they let me out of my lease 30 days early, because of MOLD and MILDEW and it is unlivable. They are trying not to fix correctly and they are trying to avoid admitting that the apt had mold badly. I still paid August rent and I already paid July's rent on time on July 1. I have only stayed one night in that apt. since June 21 when I first contacted the office, via VM to report the flooding. They said they didn't get my VM. I had so many bug bites that I didn't even know what some of them are. I went to a allergy specialist on July 25th.and now because of the mold I have a prescription for new meds to fight my allergy to mold. That all cost money for something that I did Not cause.Since I CAN'T stay in the apt I want a refund on my July and August rent. Also I want my $70 co pay refunded. Had I not lived in **** I wouldn't have had to go to a specialist.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/07/2024

   We acknowledge that the unit had a leak, maintenance went in and repaired the window and replaced sheetrock where the mold was. Shampooed the carpets multiple times. ******************** never put in a work order for bugs, which we have a technician that comes every month to spray units that have notified office.   ******************** also was allowed to get out of her lease early and she chose to stay until the end of August.  We even offered to move her units, but she didn't want the hassle.  We have also elected to not charge her for lease violations for painting walls, painting cabinets and altering counter tops that will all have to be repainted.  

  Customer Answer

  Date: 08/10/2024

   
  Complaint: ********
  
  I am rejecting this response because: They never shampooed or sucked the water out from the carpet. . On July 11, 2024 ******* entered my apt unit to pull off the molded infested drywall/sheetrock from the ground halfway up the wall, and not up to the windows. I said the carpet is still wet and he said someone else will come to clean or remove the wet flooded carpet. I strongly urged him not to put up new dry wall/sheet rock bc they installation bags (and carpet) was wet. He continued to say he was just they sheetrock person. I had to leave to go back to work. When I returned he was gone. I felt so very disrespected and even violated. Every light was on in that apt, he used my toilet, I saw the drip, and left the lid UP, that is NOT the way he found it. Therefore, I cannot use my kitchen sink or my bathroom bc he slopped up my apt. I can also assume that he did NOT wash his hands after touching himself to urinate. **** 3 diferent times I can't and won't use the bathroom or kitchen again until it is cleaned up. as of currently, the mess is still there. That option is know closed, they are not allowed in that apt unless they give me 24 hr notice so I can be present. **** called me on friday  july 26 to tell me that ***** was coming  the next day at 8am on a saturday july 27 to pull the carpet and put new carpet down. That was news to me. I had a few hours to get help to help move stuff out of my bedroom.. ***** came and pulled the carpet but after many phone calls trying to explain to other ppl that he shouldn't put new carpet in on a wet foundation. Finally someone must have listened bc he pulled the wet soggy carpet and left. saying once the concrete is dry he will be back. also ***** saw that new mold and ****** was building back up on the new sheetrock. the water leak from the outside has never been fixed, so it gets wet every time it rains. 

  I am still asking for my Aug rent refund of $552. 

  sincerely,

  
  ***************************

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Black mold in my home due to air system no date of resolution

  Business Response

  Date: 07/09/2024

  I have spoken to the manager and the issue is being resolved.  Maintenance has been over and put in work order for HVAV to repair the duct work. 

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent at ******************* in ******, **. It is located off of *********** and ******************. For over a year I have had a longstanding issue of water intrusion and flooding in my apartment during rainy weather. Despite multiple reports spanning over a year, the situation has only worsened, reaching an unacceptable level of neglect and inconvenience.I have diligently reported that my apartment consistently floods whenever it rains, with severity escalating during heavier rainfall. Last year alone, I reported this issue at least three times. But, the problem has persisted.In April of this year, I reported flooding in my unit on four separate occasions. Despite my repeated attempts to seek assistance from my apartment complex no action has been taken to resolve the issue. The flooding has caused extensive damage to the carpet, resulting in a pervasive smell/growth of mold and mildew that renders the apartment uninhabitable. As a result of my landlord's inaction, I became sick from the mold. Further, I have been unable to live there for the past month to month and a half. This recurring issue, compounded by the prolonged period it took to resolve heating issues last winter, raises serious concerns about the management's ability to address tenant concerns promptly and effectively. I have also learned that the previous residents vacated my unit due to the persistent flooding issue, which they never took the time to resolve before leasing it to me. The apartment manager and corporate office have yet to resolve the issue, and for the past several months they have not provided me with any information as to when these issues will be fixed.

  Business Response

  Date: 07/09/2024

  The manager has been speaking with the tenant about this issue. She called him Friday to let him know that she had permission to get the unit's foundation looked at by foundation service this week. 
  We do not know the timeline of this process of being fixed but the manager was able to confirm his rent will be prorated until he is able to move back into his unit. She has also offered a transfer of units if he would like that instead, the tenant stated he just wants his apartment. As of right now, the manager is just waiting to hear that the foundation is fixed so we are able to fix the carpet and any further damages to the unit during this time. 
  

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against Waters Edge Apartments ************************** ***** Eucalyptus Properties *************, OK Manager: ********************* (Irons) I lived at ********************** x 10 mo. I moved out in May 2024. The entire attic of the apartment was infested with racoons. After being there a few nights I heard rumblings/running sounds across the ceiling. I reported it to the manager who said its normal, that it happens because we're by a river. She assured it would be fixed. The ** also wasn't working. The ** guy worked for a completely different company & after repairing said how awful the infestation was. I reported the situation repeatedly, documented everything including work **************** I was told management was spraying coyote urine throughout the attic. The heat, odor, smell of f**** was overwhelming. In April I saw the *** because of breathing issues, he said I had an infection & was put on steroids. Because of the above issue I requested to get out of the lease early which was approved (I have signed paperwork). Now they want to keep my $200 deposit + charge me $400 for painting the walls, cleaning carpet, etc. which they would have done anyway prior to a new tenant. But the racoon infestation is STILL THERE. There is an elderly couple in the complex next to me who are having health problems that share the same ceiling/attic. The manager is saying they'll turn me over to a credit agency but I have documents to back up what happened. It is also a public health issue.

  Business Response

  Date: 07/15/2024

  I have spoken to the Manager and they have traps put in attic to try to catch the racoons.  They have been evading being caught.  We are looking into a service that can professionally trap them.  Maintenance has gone up and cleaned up all the f**** and mess they have made.   As far as the deposit, I have attached the ledger of her charges for the cleaning, painting etc.  If the apartment is left needing repair, new paint and carpets cleaned we keep the deposit as well add additional fees that apply.  It is all in the lease agreement that tenant signs.  

• Initial Complaint

  Date:06/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eucalyptus bought out our apartment (The District at *********) and gave residents no prior alert. This resulted in a breach of every tenants contract over how electricity bills are managed (previously it was under the prior managements name as stated in lease), and as they gave no alert about residents having to set up electricity in their own names, the entire complexes power was shut off for a day in 95 degree weather. Pets were at home all day with no A/C, and the vast majority of the food in people refrigerators have spoiled due to this negligence.Legal action could most certainly be taken in response to management neglect, and some reimbursement for rent or electricity should be taken.

  Business Response

  Date: 06/28/2024

  We are terribly sorry about how the transaction went.  It was beyond our control, due to the previous ownership not taking responsibility for the billing.  We were not able to do anything until the previous ownership paid the bill and tenants transferred electric into their names.  We are working to give a credit or reimbursement of some type for the hardship this has caused.  This is not how we treat our tenants. 

• Initial Complaint

  Date:06/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently reside at the ********************** and townhomes in a 2br townhouse. I have lived here a little over a year. upon moving I had paid a deposit in March for a May move in approved for a 3br townhome. Once *** comes along they say they have no paperwork for me. Finally they find it but no deposit. I was able to provide them with the receipt of my deposit and they put my family of 6 in a 2br townhome and said in 6 month they would have a 3br ready. It's been a year and no 3br has ever been offered to me. Upon moving in there was an overwhelming odor of cat urine. There was also multiple maintenance issue which I had made a from and back page over upon moving in. Now it's summer my AC has not worked since summer has started and I've put in multiple maintenance requests. It is currently 85 inside my home at 11pm. I work from home and have 4 children whom reside here one having level 3 autism. It is completely inhumane to have children living in this condition. I begging for them to fix my AC this morning and was promised that someone would come today and they never showed up.

  Business Response

  Date: 06/26/2024

  Our apologies for the **** issues, unfortunately this time of year our **** tech is working, overtime with all the units and issues as well as multiple other properties. I have attached the work order showing the **** repairs completed for **********************.  As for the 3-bedroom townhome we had a different manager working at the time of move in, the manager never noted that ******************** is needing a 3- bedroom.  The current manager has spoken with her about putting a deposit down for the 3-bedroom waiting list, in which she has never done. Our 3-bedroom townhomes are limited and require a deposit.