Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel factoring services with TBS since March 25th 2025. I was told the cancellation needed to be in writing. I did that! Then I was told they needed a wet signature. I did that! Now that I do not want to give them a second chance to keep my business, I'm being told that my notice of cancellation is invalid because it was not issued 30 days before my automatic renewal date. The key word here is automatic. I have not factored anything with TBS since December so there's no need for a long drawn out cancellation process. Everything has been reviewed several times because this is not my first time trying to cancel services with TBS. I have had so many problems with TBS factoring services including having to pay $11,000 plus dollars back because of mistakes made by their employees with writing down simple numbers. When I found errors no one answered the phone to discuss the situation. At this time, I'm not even coming after the money I feel like Im owed! I just want out of my contract and I've done everything they've asked me to do and they always seem to find something else that needs to be done! I was hoping to end things on a better note. Unfortunately, that doesn't seem possible.

  Business Response

  Date: 05/19/2025

  TBS has reviewed the client’s concerns regarding the cancellation of their factoring services. Client Services worked directly with the client to address their cancellation request, and a resolution has been agreed upon. The requested General Release is currently in process and will be issued to the client in accordance with standard procedures.

  
  TBS appreciates the client’s feedback and patience throughout this process and remains committed to closing out the relationship in a professional and respectful manner. Release letter issued 5/13/25
  

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tbs ********* is a past factoring company of mine that received a payment wrongfully on 11/26/24 from a broker ******************** that I hauled a load for. Load number was ***********. My current factoring company ************* has been trying to recover these funds since then. I have been reaching out as well and *** will not answer emails or phone calls. I have all the information from the broker of the ach payment made to them as well as the account number it was deposited into and they will simply not do anything to make this right. This company simply does not have any integrity and I dont believe understands the hardships they put owners through at these times.

  Business Response

  Date: 03/17/2025

  This is not my customer.

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23074842
  
  I am rejecting this response because: Im not a current customer of ***. I use to be a Customer of *** and also of *************. ***** transport messed up on where to pay the load and the funds went to *** and are they needing paid to me. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 03/28/2025

  We appreciate the opportunity to assist **** ****** and address his concerns regarding the payment from *********************
  After reviewing the details of this matter, we would like to clarify that TBS Factoring Service and *** ********* (also known as Financial ******* Services) are separate companies. The carrier was previously a client of TBS Factoring Service in 2019 but later transitioned to *** *********/Financial ******* Services.
  To ensure we were thorough, we conducted an internal review of the carriers previous account and had accounting confirmed that TBS Factoring Service did not receive the payment referenced in this complaint.
  Additionally, we reviewed the documentation provided by the carrier, which lists ************* Services****** as the *****. This further suggests that the payment may have been directed to a different entity. We have advised the carrier to follow up with *** *********/Financial ******* Services and ************* to confirm the payment details and resolve the issue.
  TBS Factoring Service remains available to review any additional documentation or evidence the carrier may provide. We are committed to assisting within our scope, should any new information arise.
  Thank you.

• Initial Complaint

  Date:12/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** Factoring is trying to back charge my Company $1,700.00 for carrier pay I did not receive and the Carrier has the same name as my company but located in *************. Over the past 2 years we keep having the *********** carriers we have different Customer ID, different MC and DOT numbers. Last year I was back Charged over 9 k and found out only 3k was mine. I am tired of paying for their constant errors. I have requested a letter of release and they decline to give me one unless I pay this $1,700.00 plus a $200.00 UCC filing release,this is extortion at its definition. I want a release immediately and they can write this $1,700.00 off as accepting responsibility for their constant errors.

  Business Response

  Date: 12/13/2024

  *** takes all client concerns seriously and is committed to resolving any issues in a fair and transparent manner. Upon reviewing this matter, *** found that the outstanding balance referenced stems from a payment issued to the account of H & A ************* MC# ****** instead of the correct carrier. The funds did not belong to *********************** MC# ******. The balance remains unpaid despite extensive efforts to recover the funds from ******* A ************* MC# ******. Earlier this year, *** extended an opportunity for a payment arrangement to assist in resolving the balance. While *********************** MC# ****** accepted and signed an agreement for the balance and payment plan, they ultimately did not proceed with the arrangement.
  
  *** has reviewed the carrier's account history in detail and did not find evidence to support the claim of multiple past errors as described. All prior chargebacks on the account were related to short payments or duplicate invoices submitted by the carrier and were resolved appropriately and in accordance with standard procedure.
  
  *** has communicated with the carrier to explain the findings, provide backup, and explain the steps required to close the account and issue a release. Per standard procedure, the remaining balance must be paid in full before the account can be closed and the release provided.
  
  *** values its clients and strives to maintain accuracy and accountability in all transactions. While the current balance remains due, *** will review the matter further to determine if a resolution or settlement is possible. We remain available to assist H & A ************* MC# ****** and encourage open communication to ensure a timely resolution.
  

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before I took this load I contacted TBS to get authorization to take this load was given an option to increase the amount of the load I have been in business for 10 years so i am aware how to check credit. When I did this it said check for increase the increase amount was denied not the Broker . I submitted the paperwork to get factor to be told by TBS they told me no. That is not true I contacted them on chat on 12/10/2024 where there rep even told me they just recently decided not to work with this company and that it was not updated on their system. How is this my fault they later tell me they will NOT factor I have had nothing but problems with TBS I am here to tell Trucking companies be very cautious working with them they do not value my time and there is always a problem new story etc why I do not get paid they want me to break a contract to put a lien on my taxes be very cautious they are an awful company to work with I have been asking begging to get out of this contract with them they have drama every load takes 3 to 4 days to pay they are horrible and rude

  Business Response

  Date: 12/13/2024

  This is client: *** ********* ***
  The client claimed that the app only declined an increase in credit not the debtor. We contacted the client and explained this showing how to properly use the app to view available credit for existing combinations; in this case there was no credit available to begin with and when she requested a credit increase it was denied. We ultimately feel the client is realizing the effects of a Qualified and Nonqualified client and associated fee structures and distribution schedules. We will be conducting an audit of the account to determine if they can regain their Qualified status. We are in continuous contact with the client. 
  

  Customer Answer

  Date: 12/17/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I do know how to use the application I have used it for 8 years .  TBS did contact me I told them the same they have to talk to their employees and develop a better communication and training so that they are all on the same page. As for the credit issue with HTS I explained what happened they then told me I was suppose to look at a section on the portal and see where it say n/a I explained that would help if they tell their clients this which when I resigned this was a new feature that was not explained or mentioned to me. As for the delays of getting paid on all my loads they said they would look into that also. As for *** I had no problem getting paid from them directly so I am not sure what the issue is with TBS and them I only know it is a delay to me directly. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:10/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a trucking company *** ************ ******* **** I used a factoring company
  TBS Factoring Service, LLC **** ** **** *******, Oklahoma City, OK 73132
  Phone: ***** ********* They put a lein on my company and will not release it. I do not owe them money they do not owe me any however they want to be is first position because they are loosing business. I have another company that has more benefits but they will not release the lein because they want part of my profits. I want to go to another company that has better benefits and cost less. If I stay with this company not only will I have to pay 2 factoring companies to be with the better company but I will have to split my profits with them both. I have paid money to the DOT to release the lein but they are pretending they cant release the lein. I owe them no money

  Business Response

  Date: 11/01/2024

  We understand that you’re exploring other factoring options to find the best fit for your company. As part of all TBS agreements, a UCC filing is required to secure services and ensure smooth operations. Currently, the UCC remains in place as we haven’t received a Notice of Cancellation (NOC), which is necessary to initiate the release. Once the NOC is provided, our team will promptly begin the release process.
  If you decide to proceed with another factoring company, we’re here to support you with the transition or any buyout requirements. Please don’t hesitate to contact us directly with any further questions or for guidance on submitting the NOC.
  Thank you for your cooperation and understanding. We’re committed to making this process as clear and seamless as possible.

• Initial Complaint

  Date:06/11/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning of March we reached out to TBS to restart our business in factoring with them. We get a response to send over our information, license, bank info, etc to get the account restarted and we immediately respond in doing so on March 15. A week goes by with no response. We call, we email, asking for updates and do not get a single response. We decide to go with another company as they are not responsive for us to do business with them. We get started with another company only to then get a call from a TBS manager requesting that we stay on March 22. We decline, stating that we are already starting to do business with this other company and as they never finished our paperwork for this round then we shouldn't have any issues in termination. On April 9th this other company then finds there are 2 UCC's on our company. One from 2021 with TBS from our first-time doing business with them and one filed by a secured party on March 18th, 2024. Around April 12th we find out it is TBS who holds this second UCC. We then attempt to start going through the process of receive the Buyout calculations and AR List around May 9th we send two requests to be told to go to a different email. We then send the request to the no email with no response. We get an email on May 16th stating they haven't heard from us in over a year and wanted updates. We inform them we need the Buyout Calculations again and to be released from the company only to be informed we should stay. We inform again we want to terminate and they tell us to refer to our contract on how to terminate. May 17th we request that contract with no response. May 23rd we request the contract with no response. June 6th we send an email stating this is our official termination letter with no response. June 11th they call stating they haven't heard from us in over a year. We inform we want to terminate to be officially informed it has to be through certified mail and will take 60 days. 4 months and no contract or termination.

  Business Response

  Date: 06/15/2024

  TBS ********* has reviewed the complaint submitted by the client. A representative has since contacted the client to address their concerns. It was communicated that TBS ********* did not have a Notice of Cancellation on file, which is required before proceeding with a buyout. The client acknowledged the requirements and was informed that once the notice is received, TBS ********* will waive the 60-day waiting period to expedite the buyout process for their account.
  
  TBS ********* apologized for the lack of communication regarding the necessary steps and for any inconvenience caused. The client expressed a desire to complete the process and move forward, which TBS ********* is committed to facilitating.

  Customer Answer

  Date: 06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Transportation

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We're a business in **** and utilize TBS Factoring services to process our billing paperwork and receive expedited pmnt for a percentage cost. Tbs advertises that invoices WILL be processed and paid out if the proper paperwork is received by then by a certain time. On Friday, April 26th, we submitted paperwork 2 hrs before their cut off time. We then chose to receive our pmnt via a wire transfer which is an increased cost. TBS has not processed or paid out the submitted invoice within their own stated time frame. We've had multiple occasions of this happening and have asked to speak to our account representative, but have not had phone calls or emails returned. We as a company have suffered loss of freight business and reputation damage as a direct result of TBS'S irresponsibly with handling other companies funds and invoices. We've emailed TBS'S client services email, looking for refunds of fees due to their late processing of previous invoices without response or resolve. TBS offers a "chat" feature so as to communicate with reps. **** advise "a response within 2-3 minutes " on their chat window. When we attempt to get answers on our paperwork via the Chat, it typically takes hours to receive a reply and are advised by their representatives that the paperwork " is being processed but cannot give a time frame of when it will be done " this delay prohibits our ability to fuel equipment and pay employees. We've reached out to TBS for assistance without a reply. We're currently seeking legal assistance to bring this matter before a claims court in ******** to get remedies for our issues. TBS has been less than helpful with fixing their issues in house and will not release us from out agreement with them to process our invoices. Therfore were forced to continue submitting invoices to them with no idea of when we'll receive pmnt, while we incur increased expenses due to their delays and no answers by our acct rep.

  Business Response

  Date: 04/30/2024

  TBS Factoring Service acknowledges the concerns raised by our client and apologizes for any frustration experienced due to delays in payment processing and communication issues. Upon receiving the complaint, immediate steps were taken to investigate the client's concerns, and TBS directly contacted the client to work towards a resolution.
  
  Regarding the funding delay, it was discovered that an unspecified system error contributed to the delay in payment processing on Friday, April 26, 2024. TBS took the necessary corrective measures to resolve the issue, but unfortunately, we were unable to fund the client until the following business day. As a gesture of goodwill, TBS will be waiving the funding fee on a future submission.
  
  The client was also provided with clarification regarding the verification and payment processes to set proper expectations about the timing of transactions. We are pleased to report that as of today, the clients funds have been successfully processed through a wire transfer without any issues.
  
  Furthermore, we have addressed recent communication concerns by ensuring that callbacks and communications are handled more diligently. The client has been advised to directly contact the dedicated Client Services inbox associated with their account to request future assistance, ensuring timely and direct responses from the designated representative.
  
  TBS Factoring is committed to continuously improving our service quality and responsiveness. We value our relationship with all clients and are dedicated to resolving any issues swiftly and satisfactorily. We trust that the measures taken have effectively addressed the clients concerns and will continue to monitor and improve our processes to enhance our client service experience.

  Customer Answer

  Date: 04/30/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Although representative (******) did speak with me regarding TBS's constant processing delays & inconsistencies regarding their in house system,  many of the questions & concerns I raised was answered with " I don't know", "I'm not sure." And " oh, that was my (the representatives) fault". Acknowledging the issue didn't & doesn't FIX the issue..  For instance,  TBS reps constantly referring us to monitor paperwork submissions via their "real time" paper tracker. MULTIPLE reps have stated that the "tracker" is flawed, NOT real time and should not be relied on. Yet TBS advertises and promotes this system,,, knowing or should know,  it's flawed, unreliable and provides inaccurate information to customers.  The representative supervisor had no explanation for it..Additionally,  TBS's own website promotes 24-7 access to support staff to assist with processing delays and answer questions,, Although NO SUCH SERVICE IS PROVIDED BY TBS. Once again,  it's another service being actively promoted , but doesn't exist.  Finally,  when I quoted TBS'S own guarantee that if paperwork is received,  complete and legible by their own daily cut off time,  that the paperwork WILL BE PROCESSED,  GUARANTEED! When quoting TBS'S own website homepage,  supervisor ****** stated " Well, that means that we will touch it. Someone will look at it but not necessarily complete processing." This is a recorded phone call and I challenged their rep on what the "guarantee " entails.  She could not provide a full answer, and instead stated that TBS was "making changes." Those changes have yet to be realized.  TBS did waive a $12 fee due to the fact that we submitted paperwork @ 9:40 am Friday and wasn't processed or paid until 10:28a on Monday.  I feel that was the VERY LEAST they could do, due to their own inadequacies, regarding handling other businesses invoices and funding. 

  
  *************************

  Business Response

  Date: 05/09/2024

  TBS Factoring Service sincerely apologizes to our client for any dissatisfaction with how their concerns were addressed following our initial response. Our goal is to consistently provide thorough and transparent information in all communications regarding account-related inquiries or issues.
  
  After receiving additional feedback, a member of our management team contacted the client to address their concerns and further clarify our funding processes, helping to set proper expectations regarding the timing of payments for factoring submissions.
  
  We highly value our client's feedback as it aids in identifying and correcting errors that have occurred and could potentially occur in the future. Thanks to this input, we have taken measures to help prevent such issues from negatively impacting our clients. Additionally, we have addressed the feedback regarding the 24/7 assistance advertised on our website and have updated this information. Although this change was previously implemented, it had not been fully updated across all areas of our website, and we are grateful for the client's feedback that helped identify and rectify this oversight.
  
  We encourage the client to continue directing any concerns, inquiries, or questions about their account directly to our Client Services team to ensure all matters are handled in a timely manner. For matters of urgency, we recommend speaking with a Client Services representative by phone at ************.

  Customer Answer

  Date: 05/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is not responsive, we have done business with them for 2 years and now that we want to finish our contract with TBS ********* , they have bogus charges on our buyout agreement on loads that have already paid them and they want to collect back from us, I personally have called 25 times in the last 4 days and no one has picked up the phone. My office manager called and asked for a supervisor and they said they can't give he a supervisors number and to just email. this is the worst factoring company in the world. They lie and cheat and don't answer to correct their mistakes ever!!! Owner Operators beware that this company will even block you from ending your contract for a whole year. SCAMMERS And THIEFS!!!

  Business Response

  Date: 04/29/2024

  TBS Factoring Service acknowledges the concerns raised by the client and apologizes for any frustration experienced in relation to communication and the buyout process. We value transparency and strive to ensure all our clients receive timely and clear responses to their inquiries. Upon receiving the complaint, we promptly took action to connect the client with a representative from TBS *********.
  
  During their conversation, all questioned charges were thoroughly reviewed, and an in-depth explanation was provided for each item. Additionally, the client was given a comprehensive overview of the buyout process, including the handling of funds received post-buyout. Following this discussion, the client expressed understanding and satisfaction with the explanations provided.
  
  We apologize for the initial difficulties in contacting us and are committed to rectifying any oversight promptly and upholding our commitment to excellent service. To ensure streamlined and personalized communication in the future, the client now has a direct line to a representative from TBS ********* for any further assistance.

  Customer Answer

  Date: 04/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Yesterday we went to the ******************** and a lady named **** was a terrific help to us, she was able to review our contract and gave us the attention this 

  Matter need it. I am now in the process of waiting for TBS Factoring to send my new factoring company the Buyout and the release letter,

  Hopefully that will take place this week and we will be able to finish our business with them. 
  
  Sincerely,
  
  **********************************

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TBS pay my invoices for my truck delivery loads. I sent paperwork for WIRE TRANSFER on Thursday 04/18/24. and its now Monday 04/22/24 and I still have not been paid. They have no explanation as to why this happened. This is not the first time this has happened. I have received overdraft fees in my account and the refuse to pay those fees even though it their caught. Something needs to be done about this company and I need my pay on time.

  Business Response

  Date: 04/23/2024

  TBS Factoring Service, LLC acknowledges the complaint regarding a delay in the payment processing of the factoring submission received on April 18, 2024. We note that while the submission was indeed received on that date, it was not eligible for same-day processing as it arrived after our 12 PM CST cutoff time.
  
  Unfortunately, due to an unforeseen error in our system, the submission did not correctly import into our funding system for payment. When the client alerted us on April 19, 2024, that the payment had not been received, our team promptly investigated the issue to identify and rectify the error. Despite our efforts to expedite a resolution, the matter was fully resolved only on the following business day, with the payment being processed on Monday, April 22, 2024. We have confirmed that the client spoke with a TBS representative on this date and that the issue has been satisfactorily resolved.
  
  TBS Factoring Service regrets any inconvenience caused and appreciates the client's patience throughout the resolution process. We encourage our clients to communicate with our Client Services team, who are available to assist with any account-related issues or inquiries, ensuring timely and accurate processing. TBS Factoring Service is committed to continually improving our services to best meet the needs of our clients.

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financial Carrier Services, dba TBS ********* has extremely shady business practices. I've been attempting to get in contact with them since the end of 2023 regarding charge backs that were paid to them by brokers. They refuse to answer emails, calls, or messages pertaining to missing reserve funds. My business, that I worked so hard to grow, is now being closed due to their inability to communicate. Then, while refusing to address the charge back issue, they had the audacity to charge back something else leaving my reserve balance at -$4,397.00 with no explanation. I'm a single parent now homeless because the reserve they kept deducting from was stolen. I could not afford to give them money as I needed my money to run the business and live. Still, no explanation as to why they won't explain taking my hard earned money. I cannot make money because most people can only afford to to pay insurance without working for so long. I will not run anymore loads, if I could, just for them to say I owe them but really don't. There is enough complaints to make me wonder why they are still in business. I debated a very long time about this complaint due to being with them since 2019 but after losing everything, what's the point of being afraid of not being released? I'm not sure if the business is even open anymore as I can't even get an answer when calling. I wish I knew better...

  Business Response

  Date: 04/02/2024

  TBS Factoring Service, LLC appreciates the opportunity to address the concerns raised by the client regarding their account and experience with Financial Carrier Services, dba TBS ********** We take all feedback seriously and are committed to addressing client concerns promptly and effectively.
  
  We understand how frustrating it can be when clients cannot get through to someone, and we apologize for any inconvenience caused. A TBS representative has since attempted to contact the client by phone and has communicated with the client via email correspondence to provide further clarification regarding the concerns that were mentioned in the complaint. Additionally, our representative has offered to schedule a phone call to provide additional clarity regarding the client's account and address their concerns. As of this response, the only communication received from the client is that our message was received and to please standby. We have provided documentation of this communication for reference.
  
  TBS remains committed to transparent communication and resolution in accordance with our contractual and regulatory obligations. We are dedicated to addressing any outstanding issues in a fair and timely manner and are open to further discussions to ensure a satisfactory resolution for all parties involved.