Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing business with TBs since *********************************************************************************** the **************. At first Tbs always used to pay on time here recently Tbs has changed and you can never get ahold of them by phone only by the app by chatting. They are very rude to start. They advertise same day funding when in all actuality its once in a blue moon that happens and only if you constantly, multiple times a day reach out to them to make sure they are working on your schedules. You ask in chat for a call from a manager and never get that I have documentation and screen shots with me asking multiple times and never getting a call. Im looking to have my contract with tbs terminated mutually without early termination fees. Also would like to mention that they claim every load must be verified which is a new policy due to previous clients committing fraud. They wont call the brokers but only email which could take days. Multiple times they have emailed email addresses that arent even for verification or billing. They never reach out to there clients if theres issues. If the BBB would like documentation of these claims to verify the accuracy I would gladly send them over. Businesses like this should not be able to be in business. I have been late on multiple personal bills due to the neglect and carelessness of TBS. I have sat for three days at a truck stop unable to get fuel because TBS took 4 days to pay me for something thats supposed to be same day pay if submitted by 12pm CST. I just would like the BBB to actually audit these claims and I would gladly provide my documentation as well as multiple other clients. There ****** reviews alone tell you what type of business these people are running. I would like to mention I have attempted to terminate my contract with tbs only to be told I cant without paying $5000 which is not feasible for a small business like myself. Im just Trying to avoid bankruptcy.

  Business Response

  Date: 03/25/2024

  TBS Factoring Service, LLC appreciates the opportunity to address the concerns raised by the client regarding their account and experience with TBS. We take all feedback seriously and are committed to addressing client concerns promptly and effectively.
  
  After discussing the matter with the client, we have gained a clearer understanding of the challenges the client encountered. There have been updates in our processes and guidelines since the client's last interaction with us in 2022, which may have posed difficulties in adjustment. In our recent conversation with the client, we directly addressed their concerns, emphasizing the critical role of the verification and approval process prior to funding. These essential steps serve to safeguard both TBS and our clients by significantly reducing the potential for chargebacks and ensuring proper funding to the client and accurate billing to the debtors. Immediate action has been taken to address the raised concerns removing previously requested holds on the client's account and providing additional clarity on procedures.
  
  We are also committed to exploring possible avenues to expedite the cancellation of the client's new agreement, although we cannot guarantee a waiver of early termination fees at this time. TBS Factoring is committed to the success of our clients and continuously seeks to ****** a supportive and understanding relationship. 
  
  The client's feedback is invaluable to us, and we are dedicated to continuously improving our services to better meet the needs of our clients. We are grateful for the client's willingness to give us another opportunity to serve and assure that every effort will be made to ensure a more positive experience moving forward.

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing business with TBS since 2015 service was great turn paperwork in by noon be paid by 5 Pm can always call and get a live person online fir any problems or concerns now they hve a new system that verify the loads 1st before they pay its taking days before I am paid on loads cant ever get in contact with nobody hve to call and request a call back they take 25% charge back now before was whatever the client and TBS agreed upon taking amount out, my business can not operate with them not paying me for my loads 5-7 sometime longer on loads, they over paid me over 15 times and everytime I catch it and try and contact them never no live representative jus a system telling u to request the call back, I requested to get out of my contract in February 2024 said I needed a 30 days notice that I couldnt I am so not happy with the service TBS provide now there in breach of there contract I never agreed to any new policy changes bout to lose my company do to TBS not factoring my funds hve lost 2 drivers do to cant pay because TBS hve money and want gve a call back or email updating anything jus leave it all for me to figure it out call them every single day 5 days Monday thru Friday concerning charge backs over 5000 dollars was taken I. The month of February and 8000 was taken last year 2023 in charge back mostly was computer error and jus always say they gonna call and never does trying so bad to jus get outta contract before my company goes all the way outta business please get the message out to TBS maybe I can get better service and get outta contract without any legal issues

  Business Response

  Date: 03/16/2024

  TBS Factoring Service, LLC appreciates the opportunity to address the concerns raised by our client regarding their account and experience with TBS. Upon review of the complaint, we promptly investigated the matter.
  
  In our recent conversation with the client, we directly addressed their concerns, emphasizing the critical role of our verification process prior to funding. This essential step serves to safeguard both TBS and our clients by significantly reducing the potential for chargebacks and ensuring proper funding to the client and accurate billing to the debtors. Additionally, we explored chargebacks in detail, identifying steps to minimize their occurrence and ensuring our client understands the procedures and reasons behind them for a transparent and effective partnership.
  
  The client and TBS were able to reach a mutual understanding on how we can move forward, with the client expressing satisfaction with the outcome of our discussion. TBS Factoring is deeply committed to the success of our clients and continuously seeks to ****** a supportive and understanding relationship.
  
  We value the feedback provided as it allows us to reaffirm our processes and client communication strategies. TBS Factoring remains dedicated to working alongside our clients to ensure their business needs are met with the highest level of service and support.

• Initial Complaint

  Date:03/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they won't return calls. They just run you around and around until you give up .very bad costumer service , you never be able to talk with no one ,hard to get a hold of anybody after 14 yrs I desperate to leave , stay away

  Business Response

  Date: 03/15/2024

  TBS Factoring Service, LLC appreciates the opportunity to address the concerns raised by our client regarding their account and experience with TBS. Upon review of the complaint, we promptly investigated the matter.
  
  TBS Factoring is committed to providing exceptional customer ********************** and regrets any instance where a client feels dissatisfied with their ability to communicate with our team. To ensure accessibility, we offer three primary modes of communication: chat, email, and phone. Our phone support, available Monday through Friday from 8AM to 5PM CST at ************, is designed to accommodate callback requests, ensuring that all calls are returned in the order received and within the same business day to manage higher call volumes effectively.
  
  For emails and chat messages, while immediate callbacks may not be as prompt due to the nature of these communication channels, we ensure that inquiries requiring detailed investigation or reporting are addressed within 24 to 48 hours in most cases. This allows sufficient time for our team to conduct a thorough review and provide a comprehensive response.
  
  We recognize the importance of timely and effective communication for all our clients. These options are designed to meet various needs and preferences, ensuring that every client can reach us in the way that works best for them. For immediate assistance, we encourage our clients to utilize our phone support, which offers a direct line to our Client Services team.
  
  TBS has been in active communication with the client via phone to address and fulfill their requests and inquiries. We are dedicated to resolving any issues our clients face and improving our services to ensure a seamless experience moving forward.

• Initial Complaint

  Date:03/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm in a contract with tbs factoring. I feel they are inbreach of my contract cause service I contracted with them I'm not receiving. **** day funding I'm not getting, they remove my client rep. I email them to call me they tell me I got to wait 24 to 48 hrs for a call back. Can't get a manager to call back to report my issues. They confiscated my payments to force me to sign a notice of assignment. I've been with this factoring company almost 4 years . So my company is not turning the same revenue it once was due to the economy in the trucking business. So now I'm being treated like c*** by them since my revenue is down . I have issues on my aging report that should have been removed cause they decided I didnt owe that it was there fault on payment but they haven't removed it from my report. I have talked to other companies that said when you leave they try to make you pay it still knowing you don't owe it.

  Business Response

  Date: 03/15/2024

  TBS Factoring Service, LLC appreciates the opportunity to address the concerns raised by our client regarding their account and experience with TBS. Upon review of the complaint, we promptly investigated the matter.
  
  We engaged in open communication with the client address their concerns regarding same-day funding, communication delays, and specific account details. We discussed alternative communication channels for the most efficient response times and provided guidance on submitting callback requests.
  
  We are pleased to report that the client expressed satisfaction with the resolutions provided during our conversation. We provided follow-up communication to the client, per their request and received confirmation from our client that their concerns have been addressed and the matter has been resolved.
  
  TBS Factoring is dedicated to our clients' success and will continue to work diligently to support their business needs, especially during challenging economic times. We thank our client for their long-******************** and look forward to resolving any *************** with the same commitment and responsiveness.

• Initial Complaint

  Date:03/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been tbs factoring since 2012. Just recently I was have money taken on me from them thousand a thousand dollars some hacked to my account stating there were my brother ******. ******** requested to take funds my brother wasnever added on my account he 79 years old retired I couldnt believe I was breach from tbs would not release the information on file which I found out my *************** protection an change thing around when we get paid now we have wait 2 day for payment when use to get same day funding

  Business Response

  Date: 03/11/2024

  TBS Factoring Service, LLC values the opportunity to address the concerns raised by our client regarding the security of their account. We take all security matters involving client accounts seriously and, upon review of the complaint, we promptly investigated the issue.
  
  Upon notification of the unauthorized user accessing the clients account, TBS worked directly with the client to undertake appropriate action steps and gather necessary documentation to ensure any unauthorized individuals were removed from their account. We have strict procedures to verify any requests to add authorized users, requiring confirmation directly from the account owner before making changes.
  
  We acknowledge the possibility that this unauthorized access occurred as early as 2015. Due to the transition to new systems and the implementation of additional security measures since that time, confirming changes made to the account through auditing can be challenging. Despite these limitations, we have remained in direct communication with the client to secure their account information and are actively working to provide additional documentation related to any unauthorized activity.
  
  TBS is dedicated to constantly reviewing and refining our processes to better manage account security and communication, aiming to enhance our service delivery. We consider this matter resolved and sincerely apologize for any inconvenience or distress this situation may have caused.

• Initial Complaint

  Date:03/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite ***** Transportation starting this matter is resolved l, including several emails from my company as well. TBS interferes with funding to my company and continues to deduct payments from us. As a small company the unethical practice of TBS FACTORING greatly impact us.

  Business Response

  Date: 03/11/2024

  TBS Factoring Service, LLC appreciates the opportunity to address the concerns raised by our client regarding deductions from their account. Upon review of the complaint, we promptly investigated the matter.
  
  TBS informed the client on February 22, 2024, that payment on a factored load was being withheld by their customer pending submission of legible paperwork. In alignment with our policy, we granted a three-day deadline until February 27, 2024, for the client provide TBS with the requested documentation so we could confirm resolution of this matter. TBS did not receive a response from the client by the provided deadline or prior to the initial chargeback payment, leading to the chargeback deductions, as per our standard procedure.
  
  After collecting the initial chargeback payment from the client on March 4, TBS received email notice from the client on March 5 that the issue had been resolved with their customer.  At the point of receiving notice of the resolution, the chargeback process was already in motion and could not be halted. However, consistent with our policies, the client will be reimbursed for any deductions once payment from their customer is secured.
  
  While TBS acknowledges the frustrations expressed by our client, we want to affirm that our established processes and communications aim to ensure transparency and equitable treatment across all interactions with our clients. The importance of collaboration and timely responses regarding these matters is essential in maintaining the integrity and efficiency of our working relationships.

• Initial Complaint

  Date:03/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the ********** location of TBS factoring service for a few years. After the terrible customer ********************** we decided to switch companies in late summer of 2023. While in the transition of switching companies I hauled a few loads for different brokerages. I sent to these brokers the proper paperwork to show our Notice of assignment had changed. However by the time I sent in my paperwork to my new factoring company the brokers systems had not updated in time to show where payment was suppose to be sent. Therefore they sent payments over to TBS where they refuse to send them over to my current factoring company and now will not respond to any of my emails or phone calls. I am having to pay the $3498 out of my pocket since this money was funded to me by my current factoring company and they have never received the payments that should have been forwarded over by TBS. TBS did respond to one email on 1/18/24 stating that the funds would be forwarded over by the end of the month. I have sen countless email and called numerous times to no avail. I am simply asking that they work with me on this to sort this mess out.

  Business Response

  Date: 03/11/2024

  TBS Factoring Service, LLC values the opportunity to address the concerns raised by **************** concerning funds owed to their company. Upon review of the complaint, we promptly investigated the matter.
  
  We understand the importance of seamless transitions between factoring companies. Accordingly, our policy ensures that any payments received after a client has transitioned to a new factoring service are forwarded appropriately. Our ********************* has identified and processed the funds in question, ensuring that payment is issued to ******************** current factoring company.
  
  We appreciate ****************' patience and understanding throughout this process. TBS is dedicated to reviewing and refining our processes to better manage transitions and communications, aiming to enhance our service delivery. We consider this matter resolved and sincerely apologize for any inconvenience caused during the release of funds.

  Customer Answer

  Date: 03/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/23/21, we factored a load that was done on 6/21/21. On 7/11/2021, the brokers accounts payable sent our company an email stating a POD was not received yet. On 7/12/21, I forwarded this email to *******, our account manager at the time. Her reply was "we will resubmit the invoice." I do not know what else was required of us, especially since the email to submit the load was notated on the forwarded email. This was not charged back until 2 years and 8 months later on February 2024. We began investigating this with the broker who made an attempt to get this paid. Unfortunately, since it was almost 3 years later, they declined to pay the amount. I have asked on numerous occasions for this to be researched on TBS side. I have asked for an explanation as to why it took over 2 years to chargeback, proof that this invoice was sent to RIGZ, proof that they kept our company apprised of difficulty to collect money, and all reports showing the history of this load. To this date, I have not even received a reply back. I called customer ********************** and they sent us the invoice, but it does not show who they submitted it to or how many attempts they have tried to submit. Today, I received a call from ***** our portfolio manager, who stated that there is nothing they can do as they have already charged back the amount. She stated that even though TBS failed to submit the paperwork to the correct company and that it took almost three years to chargeback, that they will not adjust any amount off as disputes are no longer a customer's right as of October 2023. This new policy doesn't apply to this load as we could've disputed 2 years ago if TBS would've properly followed through. ***** also kept saying she wasn't here 2 years ago which is an unacceptable response and further solidifies our reason for the dispute. TBS simply does not have the customer ********************** skills to solve issues and blames others for their mistakes. Do NOT factor with this company, it will cause headaches

  Business Response

  Date: 03/07/2024

  TBS Factoring Service, LLC acknowledges the feedback provided by our client regarding the handling of deductions on the client's account. Upon receiving the client's complaint, we immediately reviewed the account to identify and address the issues raised.

  In response, TBS Factoring Service, LLC actively engaged in direct communication with the client to discuss the specific oversight instances. A thorough audit of the client's account was completed, and it was determined by TBS that the client was not liable for the previously deducted chargeback balance. We notified the client of our review and provided confirmation that funds would be reimbursed to their account. As of this notice, TBS has fully refunded the client for the amount in question and considers this matter resolved.

  TBS values the feedback provided by the client, which allowed us the opportunity to review their account further and take appropriate action steps. This also enabled us to engage in open communication with the client about why errors may have occurred and how to ensure a timely resolution for any future concerns regarding their account.

  We appreciate the patience and understanding of our client during this process and remain dedicated to improving our service delivery to prevent similar issues in the future. TBS is committed to maintaining transparency, accuracy, and client satisfaction in all its operations.

  Customer Answer

  Date: 03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As TBS has addressed the issue and made sure our concerns were heard, we will be continuing our contract with them. I feel confident that they will improve their customer ********************** based off our feedback and their desire to fix the issues.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use their factoring service. They systematically ignore deductions that I submit, so that they can finance a larger amount, causing me to have a higher fees.I pay them 3.5% of my gross receipt, that have an average of 30 days payment terms. That is well over 40% per annum. This has happened at least three or four times. I have complained and they don't do anything about it.

  Business Response

  Date: 03/06/2024

  TBS Factoring Service, LLC acknowledges the complaint from our client regarding the handling of deductions, which were reportedly overcharged to the client's account. Upon receiving the client's feedback from the complaint, we conducted an immediate review of the client's account to identify and address the issues raised.

  In response, TBS Factoring Service, LLC has actively engaged in direct communication with the client to discuss the specific instances of oversight. We are actively conducting an audit of the client's account to review previous transactions that *** have been impacted, with a view toward possible reimbursement for the client on any deductions that were overcharged due to an error by TBS.

  Additionally, we have taken corrective measures on the client's account in an effort to eliminate these errors from reoccurring in future transactions. TBS is committed to ensuring that its verification processes help mitigate the risk of similar errors.

  TBS values the feedback provided by the client, which has allowed us the opportunity to ensure the appropriate action steps are taken. This also has allowed us to engage in open communication with the client about why errors *** have occurred and how to ensure timely resolution for any concerns that *** arise in the future, as it pertains to their account.

  We appreciate the patience and understanding of our client during this process and remain dedicated to improving our service delivery to prevent similar issues in the future. TBS is committed to maintaining transparency, accuracy, and client satisfaction in all its operations and will remain in active communication with the client until this matter has been fully resolved to the satisfaction of both parties.

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business has yet to respond to several emails and phone calls.

  Business Response

  Date: 02/06/2024

  TBS Factoring Service, LLC acknowledges the concerns raised by the client regarding our responsiveness and the ongoing buyout process of their account. We understand the urgency and importance of these matters for our clients and their business operations.
  
  We recognize that timely and efficient communication is paramount, and we are actively engaged in the due diligence required to facilitate this transition. It is important to note that the time frame for completing a buyout process can vary depending on a range of factors, including the complexity of the account details and coordination with all involved parties. TBS is committed to providing clear, regular updates to our client as soon as new information becomes available.