Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lied to by sales while buying my truck. ****, the sales manager specifically told me that the price I was getting was the best price he could give me for a brand new Silverado Z71 4x4. I left thinking that I was in a Z71 by my own ignorance and trusting what I was told. The truck is not a Z71. Its not even a full 4x4. It has 4 High but no 4 Low so its a single speed transfer case. I called and they told me they could trade me in but I'd be paying more money.

  

  Business Response

  Date: 06/05/2025

  David Stanley Chevrolet values its
  customers, complies with all applicable laws, and takes its legal obligations
  very seriously.  We strongly dispute the
  allegations in the complaint. The dealership never lied to the customer and was
  transparent throughout the entire purchase process.  The customer came in wanting to trade in a
  vehicle that had significant negative equity. 
  While the customer did express interest in a Z71, the sales team advised
  he could get a better deal on the vehicle he ended up purchasing because it was
  an old age unit which had more incentive money available.  The customer test drove the purchased vehicle
  and was fully aware it was not a Z71.  Since
  there is prominent “Z71” badging on the grille, tailgate, and internal instrument
  cluster of a Z71, a simple visual inspection would confirm the purchased
  vehicle was not a Z71.  The customer was
  happy when he left the dealership and even wrote a positive review.  We regret that he is no longer satisfied with
  the vehicle or his experience at our dealership.  By the time the customer voiced any concerns,
  the deal had already funded with the bank so the only option was to trade him
  out of the vehicle.  We offered this to
  the customer but he declined.  This
  option is still available if the customer wishes to pursue it.

  

  Business Response

  Date: 06/16/2025

  We respectfully disagree with the customer. Our sales
  manager did not lie to him about the features of the vehicle he purchased.  He was knowledgeable about the Z71 package
  and knew we were showing him vehicles that were not a Z71 because of the financial
  incentives available.  We regret the
  customer is now dissatisfied with his purchase.

  Customer Answer

  Date: 06/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  this is absolutely disgusting!!!! The fact that its your word over mine and you weren't even in the room or anywhere near us during negotiation! I didn't even ask about the package when we were negotiating. **** is the one that brought up that it WAS a Z71 4x4 and that's why he could not get the price any lower!!! I told them what I wanted before they even picked out the truck! You guys are an absolute joke and I will do everything in my power to make sure people know how you guys do business. 
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:04/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Came in Saturday 4-13-2025 was contacted by dealership saying they apologize for last time and they can get me into something better well at the end of it all come to find out they lied to the bank about me being retired army when I'm only disabled veteran and they took my income and multiply it by 4 so told them my income is 8000 a month and at the end they want me to lie when the bank calls and I am so lost and want someone to know that they are forging documents that are lies and when I filled out credit app I told them my income was only 2045. I feel taken advantage of and they are trying to screw me I just want it right and if I can't have vehicle then give me my 700 back and other truck because I WILL NOT LIE
  
  And when me and finance guy were talking we weren't talking numbers or anything so I didn't know until end and finance guy at dealership said something in front of mom and I forgot but I will not lie about anything

  

  Business Response

  Date: 04/22/2025

  Thank you for notifying us of this issue.  We do not condone this type of behavior, and we have reprimanded the employees involved.  To remedy the situation, we backed out the car deal and refunded the customer's down payment.  The customer expressed satisfaction with this outcome.  As such, we believe this complaint is resolved.

  Customer Answer

  Date: 05/07/2025

  Hello, yes I apologize I finally got everything taken care of owner had to step in but was a wonderful person who understood and was also apologetic thank you for your help BBB you guys really help the consumer 

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my 2025 z71 traverse on 11/26/2024 for 56,000 (financed 59,000 due to service fees). Started leaking 12/24/24, made an appoint for 12/26/24. When I took it and dropped it off I was told it would be a week before they could even look at it due to being behind and the app doesn’t show the “real availability.” 12/30/24 my advisor called to let me know they found the problem but have to order parts. She told me the parts were a week out. Then came a week with no update so I called 1/6/25. Parts were delayed and was told to give it another week. 1/13/25 called to be told the same story again and told to give it until the end of the week. 1/15/25 I returned to the dear ship to get another loaner car since the electric blazer wouldn’t charge and I ultimately had no vehicle (which I am thankful for them getting me a different loaner) and was told the parts should be there by the end of the day Friday. They were, but the service technician or team didn’t order the bolts to go along with fixing the seal on the transmission. So 1/23/25 I am told it’s going to be another week but good news the bolts came in 1/22/25. Updated as of 1/29/25 still don’t have my vehicle done. Being told they have the parts by some members, and told they don’t by others. Was told 1/24 it would be done 1/28. As of 1/29 it will be 1/31 or another week. So why is it taking another week. GM has been called and a case opened as of 1/24/25 but no help thus far. I’m going on over a month without my car I am making payments on already.

  

  Business Response

  Date: 02/04/2025

  Thank you for your message. 
  We understand the customers’ frustration having to deal with repairs shortly
  after the sale – particularly with a new vehicle such as this one.  We attempted to remedy the problem as quickly
  as possible, but unfortunately the parts were delayed due to weather-related
  issues beyond the dealership’s control.  The dealership provided the customers with a
  loaner vehicle at no cost while the issues were being addressed.  The vehicle has since been repaired and
  returned to the customers.  We submitted
  a request to GM for 1-time car payment assistance for these customers, and we
  are happy to report that GM approved this request up to $1,000.00.  Once the claim is finalized by GM, a check
  will be issued by the dealership to the customers for the full $1,000.00.  The customer should expect the check in approximately
  1-3 weeks.  We appreciate the customers’
  patience during this process and thank them for allowing us to service their
  vehicle.

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** ********* and I am writing to express my disappointment with the treatment I received from your dealership, particularly involving ****** ***, during my visit on January 15, 2025.
  
  In December 2024, I applied for financing and was approved for any vehicle with a $1,000 down payment. I originally planned to visit on December 21, but due to my grandfather’s funeral, I had to reschedule. When I informed ****** of this, she was dismissive, stating, “We are still expecting you.” Her response was insensitive, but I continued working with her because I was eager to purchase a vehicle.
  
  On January 14, ****** confirmed over the phone that I was still approved and could secure a vehicle with $1,000 down. Based on her assurances, I rented a car and traveled five hours from Little Rock, Arkansas, to Oklahoma City with my sick one-year-old daughter. ****** called several times to confirm my arrival, but when I walked into the dealership, she walked out with a smirk on her face, leaving me feeling confused and uneasy.
  
  Another salesperson, ******, informed me ****** had gone to lunch and asked if I had a cosigner or a larger down payment. He stated the required down payment was between $2,500 and $3,000, which directly contradicted ******’s promises. I asked to speak with a manager, but the manager offered no resolution or explanation. I left feeling deceived, humiliated, and financially strained.
  
  This ordeal caused me great distress. I cried on the way home, knowing I wasted money I didn’t have. As a single mother, this experience was devastating.
  
  I am requesting:
  
  A formal apology from ****** and the dealership.
  Reimbursement for my travel expenses.
  A review of your sales practices to prevent such incidents.
  Please contact me at ********** or ********************* to discuss this matter.
  
  Sincerely,
  ******** ********

  

  Business Response

  Date: 01/28/2025

  We sincerely regret the experience this customer had at our dealership.  It appears there was a miscommunication regarding financing for the proposed purchase, and we have counseled the employee involved.  We certainly don’t want customers driving
  several hours to purchase a vehicle, only to be let down.  The dealership reached out directly to the customer to apologize and sent her a check to reimburse her gas and rental expenses. Thank you for bringing this matter to our attention and allowing us to rectify the situation.

• Initial Complaint

  Date:12/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received vehicle November 8 after waiting a month for a new engine to be placed and a full car cleaning detail. Given with faulty driver seatbelt, passenger seatbelt sensor, burnt tail light wiring, oil leak in motor, problems with cylinder in motor, not fully clean, foggy rear window due to tint glue remaining on the glass, front lights dim where only brights allow you to see normally.

  

  Business Response

  Date: 12/23/2024

  Thank you for your message. 
  The customer purchased a used 2018 Hyundai Sonata with 106,050
  miles.  We cannot guarantee the condition
  or history of used vehicles – especially old age units with high mileage like
  this vehicle – and for that reason all used vehicles are sold “AS-IS”.  Here, the customer signed a Vehicle
  As-Is/Warranty Disclaimer and Buyer’s Guide acknowledging the risks associated
  with purchasing a used vehicle (attached).  The dealership fixed the transmission for the
  customer free of charge and addressed all safety issues.  It is our understanding the customer’s only
  remaining concern is a malfunctioning tire sensor.  Although generally the customer is
  responsible for any repairs after the sale, we are happy to take another look
  at the vehicle to see if we can further assist. 
  The customer can contact our General Sales Manager ***** ***** ** ***** ******** * **** or (**** ******** to facilitate this. 

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/24 I received a robo text to my personal, unlisted number which exists on all do not call lists. This message involved a special days sale and 10,000 dollars off a new chevy. I called the dealership instantly to find out where my number had been aqquired from and why I was being messaged. I informed them I have never been a customer, never set foot in their state and was not in the market for a vehicle. A rude rep informed me that I had "called in" to the dealership 4-5 years ago and thats where they received my number.
  
  At no point did I ever call into this dealership, nor was I in the market for a vehicle at that time and at no point in my life have I or would I ever consider owning a GM product. Companies do not have the right to retain information without consent or knowledge. My number is used for personal use only and never shared for any reason (Number listed in complaint is not number called). The shameless marketing and data collection is unethical, ineffective, and illegal in some states.

  

  Business Response

  Date: 11/15/2024

  Thank you for your message.  David Stanley Chevrolet
  (along with all affiliated dealerships) values its customers and potential
  customers, fully complies with all applicable laws, and takes its legal
  obligations very seriously.  Along those lines, it does not place or cause
  others to place unsolicited marketing calls or text messages, and it only
  contacts persons who have requested a call, inquired about a vehicle for sale
  or other services, or have otherwise provided their consent to be called. 

  We have conducted a thorough investigation of this matter.  According to our records, the consumer called David Stanley Chevrolet on October 8, 2019 requesting information regarding a 2002
  Millenia for sale, and he exchanged several text messages with our employee regarding
  the vehicle’s mileage, condition, price, and processing fees.  No sale materialized from this interaction.

  When the consumer called the dealership on October 22,
  2024 requesting he be removed from our contact schedule, we immediately added
  his number to our internal Do Not Call list, as requested.

  Customer Answer

  Date: 11/19/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  jan 3rd 2024.
  ***** used car manager helped ** with the deal because he was new. When i saw him two weeks ago, he acted like he didn't even remember me.
  
  I just want him to do what he said he would. Both car loans are current.

  

  Business Response

  Date: 09/10/2024

  David Stanley Chevrolet values customer satisfaction, and we regret the customer had a bad experience during her most recent visit with us. This was a used vehicle, and she did purchase it AS-IS. We'd like an opportunity to take a look at her current vehicle.  We also understand she is interested in trading into a different vehicle and we are happy to assist her in that endeavor. However, it is important to note that financing is subject to lender approval, and lenders may require customers with challenged credit, such as here, to have a co-signer or to additional money down.  We'd love an opportunity to speak to this customer about her options.  She can contact our General Sales Manager, ***** ****** at ***** ******** ext. ****.  He will be able to assist further.

• Initial Complaint

  Date:07/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dealership and a salesman (*****) asked for my information. Before giving him my information I specifically asked more than once if my credit would be pulled. I let him know I did not want it to be accessed without even knowing they had a vehicle I wanted. He assured me that it would not. I gave him my information he put it into the computer. As soon as he walked away I got a notification on my credit monitoring that it did pull my credit as a hard inquiry. When he came back I immediately told him and he denied it ever happened. I told him right away that I did not agree with his actions. I let him know the inquiry said David Stanley and he continued to deny it. He proceeded by saying he had a vehicle for me to look at. He asked me what did I think my credit score was and gave me hypothetical terms for the vehicle he had. I told him upfront that I would never pay $800+ for a car payment on a used vehicle. Then magically he was able to tell me my FICO scores he previously claimed not to have. He became very irate with me when I asked him again about him pulling my credit file unlawfully. Thats when I asked to speak to his manager. I spoke with the manager which denied giving me a business card and was very rude about the situation. He did not offer to take it off of my credit and told me to just dispute it. Although he was rude he did acknowledge that it was pulled in error by his employee. Then suggested I dispute it. I told him it doesnt work that way as the consumer and that since I did not authorize it then it needed to be removed by the company. I have called the credit companys and they will not do anything without a report. I am requesting David Stanley to stick to legal business practices in compliance with the ***** I am requesting them to do whats right and correct their erroneous reporting in my name to all major credit bureaus. I felt taken advantage of in the situation. They treated me as if I was wrong for standing up for myself.

  

  Business Response

  Date: 07/17/2024

  We regret the customer had a negative experience at our dealership and that his credit was pulled in error.  We have submitted a request to the credit bureaus to remove the inquiry from the customer's credit file. Please note that it may take 45 days for the credit reporting agencies to update their credit histories, that David Stanley Chevrolet does not control the credit reporting agencies,and that David Stanley Chevrolet can only request, but not guarantee, that the inquiry will be removed as requested. Consumers are entitled to a free copy of their credit report from each credit bureau every 12 months under federal law.Visit *********************************************** for more information.  We thank the customer for alerting us of this issue.

  Customer Answer

  Date: 07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will follow up if they do not hold up their end of the resolution agreement. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, son, and I arrived at David Stanley Chevrolet in ************* to look at a vehicle with high hopes of purchasing. I told the salesman "We had already been preapproved with our bank ****************** and advised that he did not run my credit." After the salesman asked for my social security number a second time, I repeated "I do not need you to run my credit since we plan to use the **** program through Weokie." He then stated I have to use your social security number to tie it to the **** program so we can not proceed until I do so. No I have an extra inquiry on my credit report because this salesman lied to me and misrepresented his intention for my social security number. I did not know this dealership intended on partipating in fraud and pulling my credit without my authorization. I would like this removed from my credit report. I would like to see this dealership penalized for the fraud they continue to particpate in and eventually hurting the consumer.

  

  Business Response

  Date: 07/10/2024

  We regret the customer had a negative experience at our dealership.  While we believe we had a permissible purpose, as a gesture of goodwill, the dealership has requested the credit bureaus remove the inquiry from the customer's credit file. Please note that it may take 45 days for the credit reporting agencies to update their credit histories, that David Stanley Chevrolet does not control the credit reporting agencies, and that David Stanley Chevrolet can only request, but not guarantee, that the inquiry will be removed as requested. Consumers are entitled to a free copy of their credit report from each credit bureau every 12 months under federal law. Visit *********************************************** for more information.

  Customer Answer

  Date: 07/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I would like them to accept ownership of wrongdoing by accessing a consumers credit without authorization. As well as changing their practices of lying to the consumer on how to move forward when utilizing the **** program. This dealership is known for taking advantage of customers and practicing illegal business as weve learned through this experience. 

  As well as continue with the request to remove this from my credit. 
  Sincerely,
  
  *******************

  

  Business Response

  Date: 07/11/2024

  Our records show the customer submitted a credit application through our website on June 28, 2024 at approximately 8 p.m. (see attached highlighted CRM documentation showing a credit app lead on our website). Our showroom customers access the online credit application by scanning a QR Code in the dealership.  Customers who submit an online credit application are required to click a box authorizing the dealership to pull their credit (see attached highlighted Dealertrack history showing the box was checked and credit authorization received).  Since we have an electronic credit authorization from this customer, this credit inquiry is valid.  We have only requested the credit inquiry be removed as a courtesy to the customer and to resolve this complaint.

  Customer Answer

  Date: 07/12/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  That is absolutely false information yet again. The car salesman took my social security number and stated this was the only way to purchase the vehicle using the **** program. I nor my son ever scanned a QR code. The salesman submitted everything electronically.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2020 Chevrolet Spark listed online for $8,559.00 I was charged $10,500.00. Sales manager said I was charged more because I didn't have a trade in vehicle. I found later he was lying. I looked online and found it did not say this in the disclaimer. I would like to be reimbursed $1,941.00

  

  Business Response

  Date: 06/24/2024

  The "Internet Special" pricing is not contingent upon having a trade-in, and we apologize for any confusion caused by our employee in that regard. The the current internet advertisement must be presented at the time of sale to receive any "Internet Special" pricing.  The dealership does not honor any "Internet Special" pricing presented after the sale. This information is clearly disclosed in our internet disclaimer ("See Important Disclosures Here"), which sets forth the procedure for obtaining "Internet Special" pricing.  This customer did not present the current internet advertisement at the time of sale, and that is why she did not receive the "Internet Special" pricing.  

  Customer Answer

  Date: 06/25/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  When I called David Stanley about the vehicle I specifically asked if this car was in stock that I found on their website, she said yes they have it. I came to David Stanley for this vehicle, I was not shopping around and looking at different vehicles.  When my husband and I arrived I showed salesman ***************************** the picture from their website with the advertised price of $8,******. He then went to get the vehicle and came back with another salesman  *********************************. When I decided to buy the vehicle and we were discussing the monthly payment another salesman came in. I thought the monthly payments were too high and I asked how much are you charging me for this vehicle? He said $13 000. I told him I would not pay that for this vehicle because it is advertised online for $8 ******. He then told me that price is only if you have a trade in vehicle. I don't remember his name, but he said he was a sales manager.  ***************************** or ********************************* should know who he is. I believe I may have his signature on my vehicle documents. I showed the online advertisement to ****** and brought it up to the sales manager, but he lied to me.

  Also. It is now 6/25/24 and I have not received the title.

  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/02/2024

  Our employees recall the events differently than the customer and did not recall her coming in on internet price.  Notwithstanding, and as a gesture of goodwill, the dealership will agree to give the customer the internet price to resolve this matter.  In order to do so, she will need to re-sign contracts with the new price so those can be sent to the bank. Her original complaint stated an internet price of $8,559 and her rejection mentions a price of $8,519.  The actual Internet Special Pricing, as reflected on the website screenshot the customer attached, was $8,591, and that is what the new contracts will show as the purchase price. A member of our finance team will be reaching out to the customer to arrange for the re-sign.  Once the contracts are re-signed and sent to the bank, the customer will receive the title.

  Customer Answer

  Date: 07/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************