Complaints

This profile includes complaints for Vyve Broadband, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Vyve Broadband, LLC

  707 Saratoga St Shawnee, OK 74804-2761

• 

  Vyve Broadband, LLC

  1501 W Mississippi St Durant, OK 74701

• 

  Vyve Broadband

  40092 Hwy 49 Suite A Oakhurst, CA 93644

• 

  Vyve Broadband

  3213 Highway 25E, STE #1 Tazewell, TN 37879

• 

  Vyve Broadband, LLC

  258843 PO Box Oklahoma City, OK 73125

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** thru Vyve is some of the worst i have ever encountered. You can't even watch a simple TV show without the constant buffering. We have called to have the issue resolved several times and each time we have been met with incompetence. Either the individual we talk to is uneducated on how to help or something is off with the company. If we had other options , I would use them but unfortunately we are stuck with Vyve and their crappy service from the people working there to their products. The should be out of business if they can't do better.

  Business Response

  Date: 12/27/2022

  Thank you for your feedback. We apologize for any frustrations you experienced with our service. This is not the experience we want for our customers. On 12/27/2022 a member of our Support Team was able to contact you and follow up regarding your concerns. We escalated your concerns to our Technical Operations Manager to further investigate. We will be following up with you.
  
  We appreciate the opportunity to work with you on a resolution.
  
  Thank you,
  
  Vyve Broadband

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had nonstop issues with my internet service for over 2 years. Vyve has sent out many techs during this time, with the issue resolving for a day, then again not being able to connect to the internet a day later. We have had to deal with this all throughout the pandemic while our 4 children were homeschooled. Our internet works for about 30mins to 1 hour then disconnects. To remedy this, we have to unplug the router, reboot & reconnect devices (this takes about 10 min each time and we have to do it over 10x per day). We have to repeat this process over and over. I also have to deal with only one frequency working at a time, though we have 2.4 and 5ghz. When we continued having problems, I was encouraged to upgrade to 1 gig internet by vyve representative, which is their most expensive and supposedly fastest service. Before taxes and fees, it costs $99 per month. We saw no change in speed nor any resolution to the connectivity issues. In the last 45 days, we have had 5 service appointments (3 were no call, no show). The last time a tech came out (12/9/22) we thought finally the issue would be fixed since they replaced the entire line. As of 12/14/22, we do not have internet service. This time though, we cannot access the internet at all. My main issue is that the internet never works, and there are no other internet service providers in our location. I have requested bill credits through email, online contact forms, over the phone and even contacted a supervisor directly. I have not received bill credit yet. I have spent so much money using our phone hotspots for the kids to be able to access the internet. With the emails and contact forms, I have never gotten any response. Over the phone, every time I try to request a bill credit, they schedule another tech to come out & tell me I have to pay full until the issue is resolved. But the issue is never resolved so it's an endless repeating loop. Please see attached documents and correspondence* ******* ***********

  Business Response

  Date: 12/20/2022

  We thank you for your feedback and
  apologize for the frustrations you experienced with our service. This is not
  the experience we want for our customers. We escalated your concerns to our
  Technical Operations Manager to investigate. We will reached out to you to go
  over a timeline for resolution to your concerns and will review your account
  for credits.
  
  We appreciate your patience and thank
  you for the opportunity to work towards a resolution.
  
  Thank you,
  Vyve Broadband

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For about 2 years now Ive been battling with this company to repair my internet services in a timely manner! They dont like to show up or say they show up to repair and never do or push my work order off the picture attached is a picture of their maint tech 4 houses down from me 3 days after contacting them everyday while my internet is still down along with a text saying my problems where fixed while I still had no internet

  Business Response

  Date: 12/19/2022

  We thank you for your feedback and apologize for the frustrations you experienced with our service. This is not the experience we want for our customers. We escalated your concerns to our Technical Operations Manager to investigate. We will reached out to you to go over a timeline for resolution to your concerns.
  We appreciate your patience and thank you for the opportunity to work towards a resolution.
  Thank you,
  Vyve Broadband

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vyve broadband service at my address in ******** ** is constantly out, in the last 90 days i have been w/out service probably 60% of the time. Technicians have been sent out repeatedly with brief resolution. I cannot even monitor my security cameras due to loss of signal. It is chronic unusable service! The service address for this complaint is in SapphireNC not my billing address.

  Business Response

  Date: 12/02/2022

  Vyve Response:
  
  Thank you for your feedback. We apologize for any frustration with our service. This is not the experience we want for our customers. We escalated your concerns to our Technical Operational Supervisor. On 12/1/22 during a home visit we were only able to access the outside lines and determined the service-maintained connectivity. On 12/2/2022, our Support member contacted you to inform of our findings and offered a service appointment so our tech can further investigate any issues inside the home. You stated you will contact us when you are available.
  
  
  
  Thank you for your loyalty,
  
  Vyve Broadband

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came back to Vyve after they called me and sent me letters because we switched to TMobile 5G home internet because their service was sucking and I was interested in more ***** so I gave **** the benefit of doubt and I purchased my own modem and started out with the 200 *** only 2 weeks later to find out Ive already used 75 percent of my data and wasnt getting the full 200 *** ***** so they bumped me up to the $49.99 500 *** only to find out 3 weeks later Ive used 75 percent of my data again after I told them we use ALOT OF DATA then of course we never reached the full 500 *** ***** because apparently a docsis 3.0 modem doesnt support 500*** to a gig which is a lie so they said hey well bump you up to the $74.99 gig ***** unlimited data and a free docsis 3.1 modem and guess what cant hardly get 200 *** of ***** ive had atleast ***** techs out and called in its excuse after excuse I have never got my full ***** they cant fix it! My wife lost $500 worth of pictures during a cloud upload and the internet went out and she lost them I HAD TO BE THE ONE TO PAY HER CLIENTS BACK VYVE IS THE WORST CABLE PROVIDER I WISH WE HAD SPECTRUM THEY WORKED AWESOME AT OUR CAMPER IN ANOTHER COUNTY OR I WISH **** COULD PUSH UVERSE TO MY HOUSE WERE KIND OF STUCK WITH VYVE I JUST WANT MY INTERNET FIXED

  Business Response

  Date: 11/26/2022

  Thank you for your feedback. We apologize for any frustrations with our service. We escalated your concerns to our Technical Operations Manager to investigate. On 11/25/2022, our Support member spoke to you over the phone. Our Technical Operations Team made adjustments, replaced the drop cable and modem. We will continue to work further to ensure your concerns are resolved.
  We appreciate the opportunity to work with you on a resolution.
  Thank you for your loyalty,
  Vyve Broadband

  Customer Answer

  Date: 11/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not *******************************I want reliable service with at least 900 mbps down and 50 mbps up(I PAY FOR A GIG) I also want my bill adjusted for these months that Ive had bad service!!
  
  

  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around August 1st, A Vyve technician came to my house to install the hardware for the internet. He left around 3:00 P.M stating that he would be back to finish the job. He did not return nor call us back. I called the that evening to see if he was coming back and I was informed that he is not and they are waiting on the construction crews to fix a damaged cable. Once that was fixed, The tech finished the install and informed me that it would be about a month before contractors came to bury the cable that was laying in my back yard. It is now the beginning of November and the only thing I have been told is that " dispatch has the request". This cable is a major inconvenience and a tripping hazard to my self and my kids when they are home. I have been paying for internet every month since the install. The only thin I request is for someone to come and bury this cable ASAP. I don't want time frames or dates. I want someone in my back yard fixing this issue. I have not received a letter, call, text or anything from Vyve Broadband LLC regarding this issue. They have offered no form of compensation or time frame to resolve this matter. Lastly, they poorly mounted the cable to my house and I personally have had to fix it and redo the install on the outside of my house because the wind kept knocking the cable off that is mounted on the exterior of my wall. I am no longer looking for compensation. I simply want the job finished and finished right. Account #: ********** ****************

  Business Response

  Date: 11/09/2022

  Vyve Response:? 
  We thank you for your feedback and apologize for the frustrations you experienced with our service. This is not the experience we want for our customers. We escalated your concerns to our Technical Operations Supervisor who has been in contact with you regarding the drop bury. On November 9th 2022, our Support member reached out to you to go over a timeline for resolution to your concerns.
  
  We appreciate your patience and thank you for your loyalty.
  Vyve Broadband

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vyve has told us they would get our internet installed 5 times now and we still don’t have Vyve internet. We paid the installation fee in late September and it is now November. They were scheduled to come out the past 3 days in the morning and never did. I’ve called and complained several times but they just tell me “They should be doing it today.” Also there wasn’t an option to tag the Durant, OK office, so I pinned the Shawnee location.
  

  Business Response

  Date: 11/04/2022

  Thank you for your feedback. We apologize for any frustrations with this experience. We sent your concerns to our Technical Operations Manager to review. Service was installed 11/3/2022. On 11/3/2022 and 11/4/2022 a member of our support team attempted to reach you by phone to follow up. To thank you for your loyalty, we have applied a credit to your account for the next 6 months.
  We appreciate your patience and thank you for your loyalty.
  Vyve Broadband

• Initial Complaint

  Date:10/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving past due notices from this company after I discontinue using this company around August 1. I made a payment August 1 to settle the account. I receive a payment notice so I sent letters to Oklahoma City remit address and to the McAlester office informing them we no longer using them because we were having problems with the receiver box. The receiver box was returned to the company located in McAlester and today I received a notice of an overdue balance. I had called previously and spoke representatives of the company and I was told it was shut off then today as stated before receive a bill today for a past due amount. I would like this matter to be settle.
  

  Business Response

  Date: 10/31/2022

  Vyve Response:
  Thank you for your feedback. We were able to review your account and escalated your concerns to our Commercial Sales Manager to investigate. On October 28th our Commercial agent contacted you and discussed the billing with you.
  
  
  Regards, 
  Vyve Broadband 

• Initial Complaint

  Date:10/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business is moving from Texas to Nebraska.. Vyve Broadband does not service the state we are moving to. I went to cancel our service and they let us know that we are liable for the entire contract amount left, for service we are not using and we cannot move! I understand cancelling a contract and having to pay a fee, but they are trying to charge us for the entire amount left on our contract! This is not fair and unacceptable. If they cannot service our business, how am I liable??? They had multiple outages on their end that disrupted our business. They told us that businesses pay higher amounts than residential due to the fact that our internet would not be disrupted. Those are bald face lies told by their service representatives.
  

  Business Response

  Date: 10/22/2022

  Vyve Response:
  Thank you for your feedback. We apologize for the frustrations with our service. We were able to review your account and sent your concerns to our Manager of Commercial Sales to investigate. They attempted to reach out 10/20/22 and 10/21/22 to discuss your concerns regarding the early termination fee. We understand your concerns and we will follow up with you.
  
  We appreciate your patience and thank you for your loyalty.
  
  Vyve Broadband

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 18 months ago my wife's converted our former home in Durant into an AirBnB. She owns a small real estate company and wanted the Vyve service for cable and internet to be billed directly to her company for expense purposes. She was told that she would have to sign a 2-year business contract from Vyve to establish services (that we already had under a residential account on the property). She was told that was the only way they could provide service to our home. The service costs more than residential services and we got fewer channels for our guests to watch. We complained about the poor internet services and cable services several times and just wanted out of the contract. We were told no. However, one of the Vyve business account reps told my wife that if she would let him stay at our AirbnB (a 5-bedroom home) for free that he could get her out of the Vyve contract. That did not happen. We decided to convert the property back to a basic rental house and when we contacted Vyve we were informed that we had to pay a $1,262 penalty for not fulfilling the contract. These business practices are extremely shady and speaks volumes about how this company conducts business.
  

  Business Response

  Date: 10/21/2022

  Vyves Response: We thank you for your feedback and appreciate the opportunity to work on a resolution with you. On October 19th, 2022, a commercial member had contacted you regarding your billing concerns.
  We have waived your early termination fee and your account is also now inactive as requested.
  Thank you for your time, 
  Vyve Broadband