Reviews

This profile includes reviews for Vyve Broadband, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vyve Broadband, LLC has 6 locations, listed below.

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  Vyve Broadband, LLC

  707 Saratoga St Shawnee, OK 74804-2761

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  Vyve Broadband, LLC

  1501 W Mississippi St Durant, OK 74701

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  Vyve Broadband, LLC

  258843 PO Box Oklahoma City, OK 73125

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  Vyve Broadband

  40092 Hwy 49 Suite A Oakhurst, CA 93644

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  Vyve Broadband

  3213 Highway 25E, STE #1 Tazewell, TN 37879

Review Details

• Review fromRon P

  Date: 05/25/2025

  1 star
  The connection with **** both for internet and cable is down more than any provider I have ever had. Find any service other than Vyve for your internet and cable tv and save yourself from a big headache. Here we are on Memorial weekend and the service has been out for two days.

• Review fromJonathan J

  Date: 04/21/2025

  1 star

  Jonathan J

  Date: 04/21/2025

  The company has the worst internet and technical support in existence. They actively try and scam you and I mean scam you by sending techs that do not understand anything at all but will lie and say they found nothing when the internet wont work while they are here then if they replace something they leave trash everywhere. they will not send a tech to the problem area in they alley way and it has been ridiculous you can visually see damaged lines that they will not replace. they will lie and say they changed it and nothing ever gets fixed. no one on this street gets any decent connection not even at businesses here can keep connected. you have cost everyone here money and do not waste your time on this.

  Vyve Broadband, LLC

  Date: 05/06/2025

  We appreciate you bringing this to our attention. We are sorry to hear you are having trouble with your internet service and would like the opportunity to investigate further. We have escalated your service concerns to our local field team. We thank you for your patience as we work towards a resolution on this matter. We will continue to follow up with you until this is fully resolved. Thank you for being a loyal Customer.

• Review fromMichael E

  Date: 04/15/2025

  1 star
  My mother had cable in her name for years. She died on 1/18. I called to cancel cable on 2/3 was told could not be cancelled until end of month but would not be billed for next month. On 2/27 payment was drafted from her account. Called again was told because my name was not on account they could not give me any info but did say account cancelled. Got another bill on 3/11 called again got no help would not tell me anything as my name not on account. Asked to speak to a supervisor refused my request. Company has given me no help would not recommend them to anyone awful customer service and do not seem to care.

• Review fromTommy D

  Date: 04/15/2025

  1 star

  Tommy D

  Date: 04/15/2025

  I would give this business a zero rating off possible they raised my monthly rate by 10 bucks a month and only included the notice on the bottom of a bill that I didn't get in the mail. I called to complain about the change and was basicaply told to **** it up. I told them I want the contract to terminate at the end of the contract period and was told it was too far out for them to put in a cancellation order. Basically trapped in the contract or have to pay full price for another year and a half of service to cancel, if you have any other options don't do business with Vyve!

  Vyve Broadband, LLC

  Date: 04/25/2025

  Thank you for bringing this to our attention. We apologize for any frustrations this may have caused. We have escalated your billing concerns to our Commercial Team for further review.  A specialist will be following up with you to work towards a resolution. 

• Review fromDoug D

  Date: 04/14/2025

  1 star
  Worst ISP I have ever used. Regular service outages, attempted extortion practices warning of fees if dispatched Techs don't find fault with their equipment, but happy to upsell addon services t bypass those fees, avoid this ISP at all costs.

• Review fromDebra L

  Date: 02/21/2025

  1 star

  Debra L

  Date: 02/21/2025

  They were a horrible service after the hurricane...still made us pay the bill even thought I didn't have internet for 6weeks....said that time would be credited to us...I finally canceled my service today...Feb 21 2025...they Siad I had to pay for the remainder of the billing cycle March 13th 2025...I tried to reach corporate and could not...only chat boxes. They are thieves and cons..I hope someone reads these reviews and it helps them to not make the poor decision made.

  Vyve Broadband, LLC

  Date: 02/27/2025

  Thank you so much for taking the time to reach out. Your feedback is appreciated and we are happy to address any specific concerns you have. On 2/25/2025 our Support Specialists was able to discuss your final bill.Once equipment is returned, we will be following up to reach a resolution. 
  
  We appreciate the opportunity to review your concerns further.
  
  Thank you,
  Vyve Broadband
  ****************************

• Review fromJames N

  Date: 12/16/2024

  1 star

  James N

  Date: 12/16/2024

  Worst experience ever. Set up auto pay they raped my bank account $298.24 before they even came out to install the cable. Then install Eero6 had problems from the get go with it. Had to call numerous times to restart Eero6 had to have tech to bring new Eero6 equipment failure total bs in only 6 days of service longest service of internet was approximately 4hrs now they are saying it could take up to 90days to refund my money. I've filed a claim with the *** Communication worst cable company around

  Vyve Broadband, LLC

  Date: 12/24/2024

  Thank you for taking the time to leave a review. On 12/24 a Support Specialists spoke to you over the phone to discuss your billing concerns.  A detailed email has been sent to you regarding the action that was taken. 
  
  Please let us know what we can do for you in the future. 
  
  Vyve Broadband 

• Review fromWilliam H

  Date: 11/23/2024

  1 star

  William H

  Date: 11/23/2024

  After Hurricane ****** the internet was down for 6 weeks in *******. I could not contact the main office by phone due to the damage caused by the hurricane. I contacted the local office in *******, ** in reference to receiving a credit for no service. The local office issued the credit, and I paid the remaining bill for November. I received a bill from **** for the following week for $275 which made no sense since I paid off the bill at the local office. I contacted the local office due to main office not responding to calls. The employees at the local assured me that the bill was a mistake and that I was paid up until the month of December. On 11/22/2024 I received another bill for $135 in which I was able to contact the main office in regard to the matter. The customer service representative assured me the bill was paid up. Approximately 5 minutes after the phone call, I receive a notification on my computer that $135 had been take from my bank account and was paid to Vyve. I contacted the main office again by phone and spoke with another customer service representative explaining the situation. The representative stated that there was no credit issued, and that internet bill had to be paid. I immediately went to the local office to resolve the matter. The employee stated that at the time the credit was put into the computer but never sent to the billing office. I immediately terminated my internet service. I am disabled veteran on a fixed income and can't afford to lose money like this. ****'s staff and offices do not communicate with each other and will mislead and outright to the customer. I will not recommend Vyve to anyone and will I never conduct business with Vyve in the future.

  Vyve Broadband, LLC

  Date: 12/05/2024

  We appreciate you taking the time to share your feedback. On 11/26 a Support Specialists spoke to you over the phone regarding your billing concerns. An adjustment was applied to your account and an email sent to advise.
  
  Thank you for allowing us to work towards a resolution.
  
  Vyve Broadband

• Review fromSpencer C

  Date: 11/18/2024

  1 star

  Spencer C

  Date: 11/18/2024

  Absolutely terrible customer service. A major storm blew through our area in August 2024 and knocked our service out. No matter how many times I called or what number I tried, I could not get ahold of an actual person, and the automated system simply said "we know there is an issue." I received a text notification that the issue had been resolved two days later, but service was still out at my house. I still could not get ahold of anyone for another 12 hours.When I finally got to talk to a representative, their response was that it would be another week before they could get anyone out to see what the problem was. Meanwhile, there is a local office in my town where service technicians are dispatched from, and every other affected area had been restored by this point.I immediately cancelled my service and agreed to send back the modem when they emailed me the return label. The return label never arrived. About a month later, I received a **** from Vyve for the cost of the modem, which was expected considering I still had it. However, the **** said "Do Not Pay." I assumed that was because my account had always been set to autodraft. Nothing was drafted from my account, and I received another ****--also saying "Do Not Pay." Then I got a letter from a ******************* When I finally got ahold of a representative, their response was to laugh it off and suggest I drive 60 miles to return the equipment that they failed to hold up their end of the deal on. I have no issue sending back the equipment. That's not the problem here at all. ****'s customer service--and their ******* department--are absolutely horrendous. If you have any other option for service, please look hard at them. Vyve is a joke!

  Vyve Broadband, LLC

  Date: 11/21/2024

  Vyve's Response: Thank you for taking the time to reach out. A Support specialist reached out to you to discuss your billing concerns. Once the equipment has been returned your account with us will be fully closed with a zero dollar balance.  We apologize for the past experience and appreciate the opportunity to work with you towards a resolution.
  
  Regards,
  Vyve Broadband

• Review fromSusan G

  Date: 10/18/2024

  1 star

  Susan G

  Date: 10/18/2024

  I canceled my father’s service on 8/26/24, 6 days after his death. I turned in all his equipment on the same day to his local Northland Cable/Vyve store, received a paper receipt, and was assured that all his cable equipment was returned. On 10/2/24 I received a bill for $100 for unreturned equipment. I made two calls to Vyve on 10/2 and 10/3, and was told a “ticket” would be opened, and that I could call back in “72 working hours” (translation: two weeks) for “a resolution.” I asked to speak to a supervisor and was told Vyve had no supervisors, and I would just have to wait. So, today, after waiting 72 working hours, I called again and was told there was no resolution to my account problem, but the phone representative would speak to his supervisor (huh?) and call me back at some point. I’m waiting.

  Vyve Broadband, LLC

  Date: 10/25/2024

  Thank you for taking the time to leave a review. We sincerely apologize for any frustration this issue has caused. A Support Specialist spoke to you over the phone and has escalating your billing and equipment concerns. We will be following up with you by email to ensure all billing and equipment concerns have been addressed. We appreciate the opportunity to work towards a resolution.Regards, Vyve Broadband