Business Profile

Collections Agencies

Assured Collections, LLC

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Complaints

This profile includes complaints for Assured Collections, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

239 total complaints in the last 3 years.
0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had knee surgery in Feb/20. Approx. a year later, I received a bill from Philcare Medical Supplies for $959.40. It did not say what I was being billed for so I called multiple times & left messages but the company never returned my calls. Several months passed and I received another bill. Called multiple times and left messages again but they never returned my calls. On 4/6/23 I received a bill from Assured Collections, LLC in an attempt to collect on behalf of Philcare Medical Supplies. I tried to call Philcare Medical Supplies (###-###-#### and ###-###-####), these are the contact numbers listed as of this date for the company. These numbers are no longer in use. I contacted Assured Collections and spoke to a female. I explained to her I would not pay this bill without talking to someone from the company. I told her the bill I received as well as the collections letter were vague in describing what I was being billed for and until I fully understood what I was being billed for, I didn't not feel comfortable sending either any amount of money. In the process of asking her to have someone from the company contact me she began speaking over me by repeatedly saying ma'am, this continued for some time before she hung up on me. Looking at the bill from Assured Collections, I find it very suspicious that they have the same physical address as Philcare. After an internet search, I found both companies appear to be engaged in a scam and decided my next step would be contacting the BBB for Eastern Oklahoma.
Business Response
Date: 04/18/2023
If the debtor would please use the validation letter we sent to dispute the charges we can provide the documentation which included the physician written order and assignment of benefits signed by the debtor. The debtor received numerous bills and did not pay. I cannot speak to the communication efforts on Philcare Medical Supplies behalf, however, they are owned by National Healthcare Partners with whom we, Assured Financial, share a building. When COVID put Philcare Nearly out of business their operations moved to the central hub where National Healthcare partners is located. This took place with several of their durable medical equipment provider locations.
Initial Complaint
Date:03/30/2023
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received 2 bills from Assured Collection agency in Tulsa OK. They state that I owe Philcare Medical Supplies $735.65 and $37.04 from 2018. I never received anything from Philcare Medical Supplies in 2018 and I never received any notification of anything until this bogus collection letter arrived today. I have paid all my bills after my Medicare pays.
Business Response
Date: 04/10/2023
If the debtor would please fill out the validation letter we sent we can provide the physician written order also signed by the debtor on 12/19/2019 for the equipment that was provided and billed by Philcare Medical Supplies. The debtors insurance did cover a portion of the claim, however there is a patient cost share that has a remaining outstanding balance.
Customer Answer
Date: 04/12/2023
I am rejecting this response because: I spoke with a representative at that company. She was rude and nasty as I asked questions about this. After answering none of my questions about who this is for, what this is for, etc. she hung up on me. She only wanted me to pay the balance and that was it. If they would tell me what doctor, what equipment, who gave me the equipment, etc. I could reach out to the doctor. Not sure if insurance will even honor anything being this is from 2018 and they are just contacting me now.
Business Response
Date: 04/19/2023
If the debtor would fill out the validation letter to dispute our team will send the documentation showing the order and details of the claim.
Customer Answer
Date: 04/20/2023
I am rejecting this response because: I don't have a validation letter to fill out. I have never received a validation letter. I should not have to fill out anything in order for them to tell me who this bill is for, what doctor is billing this and saying I didn't pay, what item and /or service this is for???? after 8 years of nothing and then getting a collection notice? This is insane. Once I receive documentation of what the date of service, who is billing this date of service, what the service was that was rendered and by whom, then I will do my research to prove this is not for me. Until then I cannot dispute this with them any further. They hung up on me when I asked these questions. I really don't know what else to tell them
Initial Complaint
Date:03/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received an Assured Collection letter today 28 Mar 2023 from the mail, the letter was dated 3/17/2023, reference number PCM136404. This is a collection letter stating I owed from Philcare Medical Supplies (machine) for product services ***** in the amount of $959.20 on a services rendered apparently on 8/20/2020, almost three years from current date. I am disputing this for reason that I did not used this services and I did not received any of these services nor was notified of it by Tricare or my doctor that I needed this for my reffered care. I am a veteran served for 25 years in the Navy and I know that Tricare must authorize first the procedure or services that will be rendered outside the confines of Naval Base Jacksonville Hospital (my primary care hospital) for any referral or procedures before other doctors, clinics, hospitals work on you. They will explain to you first hand the breakdown for the procedure, the billing (mostly zero co pay), the needed medicine and other pertinent support or informations needed before doing any procedure outside. I have not explained this Philcare Medical Supplies machine or services that was rendered on stated date above nor any doctors told me about supplies needed for my surgery other than the anesthesia before the surgery and follow up care for my surgery. They apparently send me a machine for my post surgical procedures which I don't recall receiving or using for my clavicle post surgery. I wanted to ask for the detailed breakdown of events, billings, who ordered the machine, the person sending the billing from Philcare Medical Supplies, invoices and any other details leading for this apparent debt. I know the only thing that was given to me after my surgery was a Sling to keep my clavicle stable and medicine for the pain and was provided after care Physical Therapy to get back into shape. I have attached the document received and handwritten notes demanding the breakdown of this debt.
Business Response
Date: 04/06/2023
There is a physician written order signed by the doctor and a proof of delivery showing Philcare Medical Supplies drop-shipped the product and that it was delivered to the debtors address. Tricare did pay their portion of the claim. The outstanding balance is for the patient cost share. If the debtor would like to obtain copies of the documentation he will need to fill out the validation letter that we sent to dispute.
Business Response
Date: 04/11/2023
Once the letter to dispute is received our team will send all documents.
Customer Answer
Date: 04/11/2023
I am rejecting this response because: 1) They need to probe by preponderance of evidence that I debted. But since they only giving me letter without any supporting documentation I believed this is a big scam. If im in debt then prove it. Otherwise please stop and seize any coomunication withis this collection agency or I will file formal complain to Tulsa Office of Attorney General.
Initial Complaint
Date:03/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recieved a debt notice from Assured Collections dated 2/28/23 in my mail on March 15, 2023 advising me that I have a debt in the amount of $5,999.00 with Philcare Medical Supplies for a date of service of January 27,2020.
The notice said the amount was due in 30 days. After checking my records I have no bills from either my insurance company, this company, or a doctor for this amount or any explanation of what it is or for what. Why now, 3 years and a couple of months after the proposed issue. I also checked with my insurance company and they have no reference to this. Many services don't even keep records this long.
Business Response
Date: 03/30/2023
Please fill out the validation letter we sent to dispute and we will provide you with the documentation including the physician written order signed by the debtor.
Customer Answer
Date: 04/08/2023
I do not accept the Business resolution
Business Response
Date: 04/18/2023
Not accepting that you signed for the product and assigned your benefits to Philcare Medical Supplies to bill the claim does not void the charges.
Initial Complaint
Date:03/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a medical device after rotary cuff surgery to prevent clotting that was never used. Contacted Philcare Medical Supplies told then we sent it back we were told to keep it but it had been sent back. Now we have a collection bill from Assured Collections for $1,198.50. Tried calling Phil are Medical Susie's but from what I'm getting they are no longer in business. I have a valid complaint.
Business Response
Date: 03/22/2023
There is no record of the device being returned or of the account being credited. The debtor will need to fill out the validation form we sent to dispute.
Initial Complaint
Date:03/09/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Like others I have received a bill from some unknown Philcare Medical company for a past surgery. They are obviously trying to cheat people out of money. Philcare provided NOTHING for my surgery. How they got the surgery date for this hoax is troubling. Please note these many complaints and proceed accordingly.
Business Response
Date: 03/22/2023
Philcare Medical Supplies was sent the prescription by the debtor's physician. The debtor signed and dated the prescription for the patient acknowledgment, assignment of benefits, and proof of delivery. We can provide this documentation if the debtor will fill out the validation letter we sent to dispute.
Customer Answer
Date: 03/22/2023
I am rejecting this response because: They have not responded with any documents, didn't mention the name of the physician. I believe this to be a made-up charge.
Business Response
Date: 03/30/2023
The documents are clearly legitimate. Please return the validation letter to dispute and we will provide the documents.
Customer Answer
Date: 03/31/2023
I am rejecting this response because: I don't know what validation letter they are talking about. They have not provided any documents to show this is a legitimate claim. I do not see any insurance records related to this claim. Provide adequate documentation for me to review OR QUIT TRYING TO SCAM ME OUT OF MY MONEY.
Initial Complaint
Date:03/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received a letter from Assured Collections (of 8660 Peoria Avenue, Tulsa, OK 74132) trying to collect on a debt of $45 with a date of service of 3/12/20. This was the date I had tendon reattachment surgery I received in Austin, TX. The surgeon provided a titanium brace post surgery, which my insurer initially refused to cover. This dispute was settled between the surgeon's practice and Aetna, and I was not involved in any way. This demand letter three years later, when no invoice or bill has ever been presented to me previously for the $45 they are trying to collect, is clearly some sort of scam.
Business Response
Date: 03/22/2023
The claim was actually billed for $2,995 and it was $45 that was deemed the patient responsibility. If the debtor would like to dispute the patient cost share they can fill out the validation letter we sent to dispute and we will provide the documentation.
Initial Complaint
Date:03/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a collection letter from Assured Financial representing Philcare Medical Supplies. It was for three bills totaling $3177.76 for rented medical equipment in August, 2020. I never heard of Philcare Medical Supplies, nor did I ever get any bills from them. At the time, I did rent equipment, from Advanced Therapeutics of LI and was told Medicare would pay for it. I returned the equipment in the time allocated.
I wrote to Assured and Philcare requesting copies of bills and also the Explanation of Benefits from Medicare and NYSHIP, my insurance companies, as to why the bills were not paid. I received only copies of my medical information regarding the surgery I had. No bills, no EOBs.
Upon further research with my insurance companies, I find that no bills were ever submitted. Since Medicare only accepts bills up to one year from the date of service, it is now too late to submit the bills (although Medicare will accept late bills with an explanation of as to why they were late. They will then decide if the bills can be paid).
The original collection letter was sent on January 19, 2023. I have since received 2 more from them. I have tried by phone and letter to reach Philcare with no response. The claim # is PCM135185.
Why should I have to now pay for these bills due to Philcare's negligence in submitting these bills to my insurance companies. Also, upon research into this company, I find this is a regular occurrence.
Business Response
Date: 03/22/2023
There are several prescriptions sent to Philcare Medical Supplies for this debtor from their physician. All were denied by Medicare except for one. The others were sent to the secondary to be paid but were also denied. Philcare does in fact have an electronic remittance statement from the insurance showing a patient responsibility of $24.95. We are closing all other accounts without monetary relief except for this one.
Customer Answer
Date: 04/27/2023
I am rejecting this response because: The other two issues have not been resolved. I am still waiting to see copies of the original bills that were (supposedly) sent to me along with copies of the Explanation of Benefits from Medicare stating that Medicare (supposedly) would not pay anything on these claims. I requested these back in January 2023. In addition, the people at Medicare told me they NEVER received ANYTHING from Philcare.
I do not think I should have to pay these bills due to Philcare’s negligence in sending these bills to Medicare.
Business Response
Date: 06/02/2023
We have not received the original invoices that the consumer requested from Philcare Medical Supplies. We are closing this account and sending it back to Philcare to handle.
Initial Complaint
Date:03/07/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received collection letters from this company (Assured. Ollections) for charges owed to Philcare Medical Supplies. Dates of service listed are 06/16/2020, 07/16/2020, 08/16/2020, 10/16/2020, 11/16/2020 & 12/16/2020. Amounts:$20.26, $20.26, $20.26, $15.19, $15.19, $20.26. I have never had dealings with this supplier and have not received any bills from them. Appears to be a scam based on other claims on BBB site. I will not be paying these charges unless they can provides statements of service. Did they collect from Medicare and these are remaining balances? Definitely more details needed. Working from my phone so unable to load documents. If essential for the case, provide a fax number and I will send.
Business Response
Date: 03/20/2023
The reason we have so
many of these complaints that are not being responded to is because the notices
are going to the wrong person. **** ***** has not been with this company
for well over a year and I have about 100 of these complaints that are going to
his old email address. This case is regarding a matter of a patient cost
share and/or non covered charge for the product that was prescribed to the
patient and sent to the Durable Medical Equipment company to provide and bill
the patients insurance. Much like a pharmacy filling a pharmaceutical
prescription, the Durable Medical Equipment company, Philcare Medical Supplies,
was sent the prescription for the take home medical equipment that the
physicians office is not credentialed to provide and/or bill the insurance
for. The patient would have received an Explanation of Benefits showing
the details of the claim at the time it was billed to their insurance. If
the claim had a patient cost share or non covered charge, Philcare Medical
supplies would have sent out a letter to the address they were provided in the
order and face sheet from the physicians office. We, Assured Financial, LLC
have been hired to collect on these patient cost shares and non covered charges
that were not paid over the past 3 years.
Customer Answer
Date: 03/20/2023
I am rejecting this response because: I never received any bills or statements from the supplier. Had I received the bills, they would have been paid. Additionally, I did not receive any take home medical supplies on the dates of service indicated. Please ask the supplier to provided statements for review so I can determine if I actually need to pay them. Thank you.
Business Response
Date: 03/28/2023
There are several physician written orders, EOB's, appeal letters, and other documentation signed by the debtor validating the outstanding balances. Please fill out the validation letter to dispute and we can provide the documentation for further review.
Customer Answer
Date: 03/29/2023
I have reviewed the business’ response and accept this
resolution at this time. I called Assured Collections and was advised how to dispute the debt directly with them. Thanks for your help.
Initial Complaint
Date:03/06/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received notification from Assured Financial that I had medical debt from 2018 with a Phillip Medical supply that they were attempting to collect a debt. I contacted them January 16, 2023. I contacted them again on 1/17/23 and again on 1/26/23 after I was told to mailed in a dispute requesting copies of the bills from the medical supply company to verify, they had billed my insurance. During that time, I even attempted to contact the medical supply company directly and I have not heard anything back. February, they mailed me copies of their bills again that do not show me anything just that I "owe" them money for a past debt. I contacted them on 2/2/23 and explained that I have again received their bills and I was told, "their legal department determined they were my bills". I indicated that I had received my EOB's from 2018 from my insurance company and there is no record of Phillip Medical billing my insurance. Please provide me with a copy of the medical bill and I will then discuss paying it since I am not going to pay money blindly. I contacted them again on 2/17/23 and I was informed they would send me a release of information form so they could send me those bills. I have not received that document. I got texted yesterday requesting payment for debt. I attempted to contact them again today. I was hung up, placed on hold, and then when I again asked for a copy of the bills since I have no proof form them. I was told that is not their responsibility and I need to attempt to get statements from my insurance company. When I stated all, they need to do is provide me with the bills I was told that is not their responsibility or job and I was hung up on. I attempted to call back twice and both times I was hung up on. The last time I wanted to ask who was their licensing entity. I have made multiple attempts to address this issue and every time I speak with their representative, I am given a different answer, and or avoidance.
Business Response
Date: 03/23/2023
We have 3 prescriptions showing there were 3 different products ordered by the debtors physician. However, where the patient signature should be there is an outdated tracking number showing the products were drop-shipped. Due to not being able to obtain where the products were delivered we are closing these accounts without monetary relief.
Customer Answer
Date: 03/24/2023
I have reviewed the business’ response and accept this
resolution.

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Assured Collections, LLC is NOT a BBB Accredited Business.