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Business Profile

Collections Agencies

M.A.R.S., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with M.A.R.S., INC. I do not have a contract with M.A.R.S. ***** they did not provide me with the original contract previously requested.

    Business Response

    Date: 06/13/2025

    Ms. ******** account was placed in our office for collection in October 2021. On three occasions she has made $100 payments to our office.  She is well aware this is owed for Icon of ****** Apartments and validation of the debt has been sent to her.  

  • Initial Complaint

    Date:05/28/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with SUMMER BREEZE APARTMENTS. I do not have a contract with MARS **** They did not provide me with the original contract as requested. I demand this account be removed from my credit report.

    Business Response

    Date: 05/28/2025

    Ms. ***** moved out from Summer ****** Apartments owing a balance of $612.  When that was not paid, it was turned to our office for collection.  We have reviewed Ms. ****** dispute and have validated the debt with her.  

  • Initial Complaint

    Date:05/08/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with montara village apartments. I do not have a contract with M.A.R.S.INC. They never provided me with the original contract as requested.

    Business Response

    Date: 05/13/2025

    Mr. ****** vacated *************** Apartments in September 2022 with an outstanding balance of $3,656.49. After he failed to resolve the debt, the apartment complex transferred the account to our office for collection in July 2023.
    We have reviewed Mr. ******** dispute and conducted a thorough investigation. Based on our findings, the debt has been determined to be valid.
    Attached are copies of the itemized charges and the lease agreement for your reference.

  • Initial Complaint

    Date:05/08/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Cedar Glade Apartments. I do not have a contract with M.A.R.S. **** they did not provide me with the original contract as requested.

    Business Response

    Date: 05/13/2025

    Mr. ****** vacated *********** Apartments in December 2024 with an outstanding balance of $3,246.03. After he failed to resolve the debt, the apartment complex transferred the account to our office for collection in January 2025.
    We have reviewed Mr. ******** dispute and conducted a thorough investigation. Based on our findings, the debt has been determined to be valid.
    Attached are copies of the itemized charges.

  • Initial Complaint

    Date:04/22/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ********************* Receivable Specialists (M.A.R.S.) **** I DO NOT have a contract with ***********, they did not provide me with the original contract as requested.

    Business Response

    Date: 04/22/2025

    Mr. ****** moved out from *********** Apartments in July 2024 owing a balance of $570.00.  When that was not paid, his account was placed in our office for collections.  We have mailed a notice letter to Mr. ****** to the last known address, which is **************************************, and have tried several times to contact him via phone calls.  We have been unable to make contact with him.  I have included in this answer a copy of the charges for Mr. ****** to review and he can contact our office with any questions.  

    Customer Answer

    Date: 04/29/2025

    To Whom It May Concern,
    I am writing to formally dispute an alleged debt that has been attributed to me following my tenancy at **********************. Upon vacating the property on 30-June-2024, I fulfilled all known financial obligations related to my lease. Before moving out, I specifically inquired at the leasing office whether any outstanding balance remained, and I was informed unequivocally that there would be no further charges.
    Furthermore, under Kansas Residential Landlord and Tenant Act (K.S.A. *******), landlords are required to provide written notice of any charges or damages within 30 days of the tenant vacating the unit. I provided CedarBrooke Apartments with my email, phone number, and forwarding address. Despite this, I received no such notice within the required timeframe.
    I am requesting formal validation of this alleged debt, including:
    A detailed itemization of any charges being claimed;
    Documentation supporting the validity and timeliness of the charges;
    Evidence of any written notice sent to me within the statutory 30-day period after move-out;
    A copy of the lease and any documentation showing my continued obligation.
    Until this information is provided, I dispute the debt in full and request that all collection efforts cease immediately, including any reporting to credit bureaus. If the debt has already been reported, I request that it be marked as disputed pending investigation.
    Please note, this letter does not constitute an acknowledgment of any debt, nor a promise to pay. I expect a response within 30 days of your receipt of this letter.
    Sincerely,

    ******* **********

  • Initial Complaint

    Date:04/01/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable with this debt with CROWN POINT APARTMENTS. I do not have a contract with the MARS ****************** they did not provide me with original contract as requested.

    Business Response

    Date: 04/02/2025

    Ms. ******* moved out of *********************** in May 2024 owing a balance of $124.20.  When that was not paid the account was turned to our office for collections.  We have made numerous attempts to contact Ms. ******* to resolve this debt but she has not responded to our phone calls or letters.  Attached is a copy of the move out charges from Crown Pointe.  

    Customer Answer

    Date: 04/28/2025

    I have reviewed the business response and accept this resolution. Thank you for the contract of what was owed as I had never received it prior. I will be in touch with you shortly to resolve the balance. 

  • Initial Complaint

    Date:03/19/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked the company (Mars)for original documentation. I have not entered into a contract or promised money to this collection agency. I am no longer responsible for the full value of these trailers as I voluntarily let them go to the company and they were picked up, (repossessed) instead of charging me for missed payments or late fees I'm being charged for the entire price of the trailer even though the trailers has been taken and resold.

    Business Response

    Date: 03/20/2025

    ******* Waites ***** entered into a lease purchase agreement for 3 buildings.  When payments were not made the accounts were turned to our office for collection.  We have investigated each amount owed and confirmed with our client that the amounts owed for each building are correct.  She is only being charged for time she possessed the buildings and repossession charges.  She is not being charged for the entire cost of the buildings.  Attached are ledgers for each building showing what is owed.  

  • Initial Complaint

    Date:02/28/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with MARS **** I do not have a contract with MARS **** They did not provide me with the original contract as requested.

    Business Response

    Date: 03/05/2025

    She was responsible for it and she paid it March 4th 2025.

  • Initial Complaint

    Date:02/25/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am not liable for this debt with charter communications, I do not have a contract with M.A.R.S. INC.they did not provide me with the original contract as i requested

    Business Response

    Date: 02/25/2025

    We do not service accounts for ***********************

    Customer Answer

    Date: 03/01/2025

    I am rejecting this response because: I'm not liable for this debt with charter communications, I do not have a contract with M.A.R.S., INC. they did not provide me with the original contract as i requested

    Business Response

    Date: 03/06/2025

    We do not handle any type of account for Charter Communications.  ************ has never been a client of ours.  

  • Initial Complaint

    Date:12/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** Park Apartments.they filed an eviction against me but I didnt live there and my ex did. He tricked them into coming at me for all the money and I didnt stay there. I cant get any loans due to this and Im about to actually be evicted from my home over this.

    Business Response

    Date: 12/27/2024

    Both individuals signed the lease, and are responsible to for the amount owed. 

    Attached is a copy of the charges, and the lease listing and signed by both people.

M.A.R.S., Inc. is NOT a BBB Accredited Business.

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