Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************ I do not have a contract with ***********, they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 10/30/2024

  I was not notified that i had to pay the amount noted by the original organization which i believe id 21W apartments. I was not sent the bill via mail or physically. 
  Also the collection agency did not notify me of anything, the first i found of it was when my credit score got affected and i saw it in my credit score. 
  

  So to summarize i do not have any notice by the original company or the collection agency that i have to pay this and i am not under any contract with the collection agency to pay this amount. 

  Business Response

  Date: 11/05/2024

  Our contract is with 21W@ Wichita State Apartments and the balance was placed in our office for collections.  We mailed the first notice letter to last known address of Mr. **************** Attached is the letter mailed to that address along with the lease and copy of the charges explaining what is owed.  Mr. ********* is free to contact our office to discuss a resolution.  

  Customer Answer

  Date: 11/05/2024

  I am rejecting this response because:   
  The amount is incorrect. 
  I have already talked to the original account owner which is 21W apartments and they have told me that the amount was incorrectly reported on their part and they asked me to dispute the collections which they are willing to support. 
  according to them the amount in total which i owe is $80 and the rest is incorrectly reported. 
  please ask the collections company to confirm the amount with the original organization and correct the error made. 
  thank you

  Business Response

  Date: 11/08/2024

  Our notice letter was sent to the last known address for Mr. ********** which was ****************************************************************** on July 29th 2024.

  Our contract is with 21W@ Wichita State Apartments and the balance was placed in our office for collections.  We mailed the first notice letter to last known address of Mr. **************** Attached is the letter mailed to that address along with the lease and copy of the charges explaining what is owed.  Mr. ********* is free to contact our office to discuss a resolution.  

   

  Customer Answer

  Date: 11/08/2024

  I am rejecting this response because:   
  as i said previously i have already contacted 21W @ Wichita State apartments and they have told me that the amount on the contract was incorrectly reported on their pard and they are willing to work and get the amount corrected. 
  please contact 21 W @ Wichita state apartments to clarify the situation and then we can move forward with the case. 

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********************************. I do not have a contract with M.A.R.S.INC, they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 10/10/2024

  The debt they are saying I have with ******* Square apartments is wrong. I never signed another lease agreement and I also do not have a contract with *********** or any lease for that matter.. They acted as if I signed another lease after I paid in full my original lease and left the property. They never showed me any new lease agreement because their isnt one because I moved after paying in full my lease term 3 months ahead on time.
  
  Desired Outcome:
  Fix my credit report and have m.a.r.s removed due to the fact that I never signed another lease agreement.

  Business Response

  Date: 10/15/2024

  Mr. ****** moved out from ********************************************** owing a balance that was placed with our office for collections.  We have made many attempts to contact Mr. ****** to resolve this matter and he has never returned our calls.  Our contract is with the apartment complex who placed the account.  We can work with Mr. ****** to resolve this if he gives our office a call.  Attached to this answer is a copy of the lease and charges.  

  Customer Answer

  Date: 10/15/2024

  I am rejecting this response because: the information they are sending says that my balance owed is $4,851, but on my credit report they are saying I owe $9,322. I would like this to be removed from my credit report for falsifying what I owe to the credit bureau. 

  Business Response

  Date: 10/16/2024

  After receiving the dispute from *** ****** we reached out to our client, ******* Square Apartments, and they have revised the balance to $4,851,  The balance owed mainly consists of unpaid rent and damages to the apartment.  A copy of the lease was in the last answer for *** ****** to review.  Again, the contract for us to service the account is with ******* Square Apartments, not *** ******.  

  Attached are a copy of the lease and a list of charges.  

   

  Customer Answer

  Date: 10/16/2024

  I am rejecting this response because: I was paid up all the way on my lease. I moved out and did not sign another lease. My credit report is still saying I owe 9000 when that is not correct. I demand this be corrected on my credit report. 

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019 I attempted to move back to ************* Ok from *******. As mentioned at the time of filling out the application for this Apartment Complex The heights on forty4th & getting approved, Im a licensed cosmetologist in the state of *********** plan on working from home to obtain income until I was able to get my license transferred to ******** which could take up to a month or two because of the reciprocity & testing process so I can work in a shop. I paid rent on time for **** (the move in date) ************* as I was still traveling back & forth from ******* moving my belongings. August 12, 2019 the manager keke in which approved my ************ source of me working from home then place a violation notice on my door stating that I was in breach of the contract & that I have ***** days to remedy the issue. At this time I had just finished my last trip from ******* & came home to this notice! I had no other place to go besides back to *******. When I confronted the manager she just laughed & told me I was in breach of contract. Ive reached out over 5 times to MARS *** by mail, phone & credit disputes to get this resolved because they have listed this as an abandonment to my apartment & unpaid rent! Since then the manager has been fired almost immediately when I sent a complaint to their corporate office! I was unaware that this collection was on my credit report until about 2021 when I started to repair my credit! MARS refuses to help in this inadvertent situation even after *** sent them proof that I did not abandon this apartment but was wrongly terminated due to negligence of accepting my work from home position as I am self employed & still am til this day! I have attached my lease agreement & the page that mentions the violation is not initialed or ********* was never discussed upon move in. I also attached the *********** rent receipt for August of 2019 along with the credit report.

  Business Response

  Date: 06/04/2024

  In response to ************************ dispute, I have attached documents validating ******************** was in breach of her lease agreement due to violation # ** operating a home business of any kind that requires clients to come to the tenants' home which was prohibited.  ******************** was also in breach of nonpayment of rent, final utility bills, not giving a proper 60-day notice, nor did ******************** return the units keys, nor did ******************** leave the unit move in ready for the next potential tenant. Per ************************ application submitted, which I have attached ******************** never listed her employment as a work from home position or that she intended to work from home.

   

  Thank You,

   

   

  Customer Answer

  Date: 06/04/2024

  I am rejecting this response because: The collection agency claims to have proof of me not stating that Im self employed and work from home I have proof that I moved back to ******* with the same proof of income of working from home Ive been a cosmetologist for 7yrs & always worked from home I have filed taxes to prove it! Also I left the keys and the apartment clean as I did not spend much time at the apartment due to traveling back and forth to *******! As stated before I left the apartment when I was told I was suddenly breaching the lease that I had no idea about! Me doing hair out of my house was agreed upon with the property manager at the time for even still today is my only source of income why would I lie about that I did not show check stubs for my income proof I showed my bank statements! **** was paid for August and I moved out via violation letter that I submitted I then moved into my apartment in ******* which I have proof of in September! So why would I just up and leave my apartment? I literally cleaned it up & removed all belongings I have witnesses. How do I owe rent when I was told to terminate the lease it doesnt make sense & nothing in the lease states that if Im terminated by breach of contract the next month rent is due! This is unfair & I will take future action in finding the lady that leased me the apartment to get this matter resolved legally! I am not in violation if the landlord literally accepted my employment as being self employed & working from home! **** the name of this lady who leased me the apartment stated that she lived on site & also does hair out of her apartment she went on to state that shes a licensed cosmetologist & ****** & thats how we connected! I will get her full name & information to move forward with this matter! I do not owe the property anything the property manager was also fired for her negligence in wrongful actions as a property manager & I will get this resolved in my favor! Theres no proof that I had any other employment so how else do you think I got approved?! I still work from home now & travel to other peoples homes to services them so I dont understand what proof you have saying Im not self employed?! I will upload my lease from my Arizona apartment that I leased from 09/2019 to 07/2021 working from home & I got approved with my bank statements just as I did with the Oklahoma apartment! The same property managers are still there today!

  Customer Answer

  Date: 06/04/2024

  The employment shown was my last employment in the state of ******* which stated that I was at that barbershop from 08/2018 - 03/2019 so Im sorry but that is not showing proof that I wasnt working from home when in fact that was my last day ever working in anyones barbershop or salon I was full time working from home & I couldnt get employment in my career field in the state of ******** until I got my license in ******** which I still do not have due to the violation notice being placed on my door! I will dig up every last piece of evidence I have & I will take this matter in front of a judge.. also I will  attach my lease for my apartment in September 2019! I move out in the appropriate time & left the keys in the apartment as I was told to do so!

  Business Response

  Date: 06/05/2024

  In response to ************************ response, we sympathize with her frustration, unfortunately based on the facts per the lease agreement, ******************** clearly was in breach of her contract, operating a business inside her apartment unit, which she signed and understood the terms, that she was not allowed to operate a home business of any kind, that requires clients to come to the tenants' home which was prohibited. 

  Once again thank you.

   

  Customer Answer

  Date: 06/11/2024

  I am rejecting this response because:   Its unfortunate that I cant physically provide any proof of what was said to be okay of the day I was approved for the apartment! ********************* the property manager at that time told me that it was okay & she never mentioned that it was in the contract that I couldnt do so otherwise I dont understand how I was approved! I was unaware that the contract had such provisions.. This is too big of a risk for me to sign a lease & breach it right away so that should show that I was unaware that what I did was against my lease agreement.. Ive never had a lease agreement thats stated that before so I never thought that it could be a thing! At the end of the day I still moved out when I was told I was in violation August 12, 2019 I moved into my new apartment in the state of ******* September ************************************** how Im being charged rent & it being said that Ive abandoned the unit when I moved out properly left the place clean & left the keys inside the apartment in the kitchen where I was told to leave them by *********************! She was fired from that property shortly after I sent a complaint email to the corporate office so that should show more that this situation was wrong all around! I do not owe anyone anything.

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with M.A.R.S.INC I do not have a contract with M.A.R.S.INC They did not provide me with the original contract as I requested

  Business Response

  Date: 04/02/2024

  ********************** placed the account in our office for collection after *********************************** moved out in September of 2021.  The balance owed involves multiple items including rent, cleaning fees, early termination of the lease fee, and eviction filing.  We  have spoken to ****************** and she has been aware of this since at least February 2022 when we first spoke to her on the phone.  Since that time she has not responded to our calls or letters.  As recent as March 8, 2024 we mailed her a copy of the breakdown of charges.   

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Fountain Lake Apartments. I do not have a contract with M.A.R.S *** the collection agency who is trying to collect this debt. They did not provide me with the original contract as requested.

  Business Response

  Date: 02/13/2024

  This debt is from an apartment rented from Fountain Lake Apartments. Validation has been sent to ************** several times since April 2019 when the account was placed in our office. The lease has her name and one other individual listed as tenants. There was a balance at the move out and both are responsible. Attached please find the charges, lease, signature page, addendum for early lease termination, and finally you will find a copy of the drivers license provided to the complex at the time the apartment was rented.

  Customer Answer

  Date: 02/15/2024

  I am rejecting this response because:   I do not owe this debt and I never agreed to cosign for anyone. I never received any original document but a created copy of such made up contract of some sort

  Business Response

  Date: 02/15/2024

  This debt is from an apartment rented from Fountain Lake Apartments. Validation has been sent to ************** several times since April 2019 when the account was placed in our office. The lease has her name and one other individual listed as tenants. There was a balance at the move out and both are responsible. Attached please find the charges, lease, signature page, addendum for early lease termination, and finally you will find a copy of the drivers license provided to the complex at the time the apartment was rented.

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with MARS ***.I don't have a contract with MARS *** and they didn't provide me with the original contract as requested. Also any delay was due to major health problems as I am older veteran.

  Customer Answer

  Date: 02/06/2024

  WOW ?? ???;!!!!! DID I S**** UP??   Yeah and, as usual and I see exactly where and exactly how to fix it. On the submitted original document, look in the of the middle, near the center of the page. Where It reads" -And they didn't provide me with the original contract, as requested." (Make notice of the last word - requested --(this needs to be changed!)-. It should read "And they didn't provide me with the original contract, as required." -(So jus- delete..."requested."- And replace it with the word..."required".    AND PRESTO!!!  Hope they understand? I could of resubmitted the application from scratch, but this seems just as efficiently this way!!! Hope this resolved the issue and gets this thing to moving again. Thanks ever so much...

  ***********************

  Business Response

  Date: 02/08/2024

  **************** moved out of Garden Walk of ****** Apartments in August 2021 owing a balance of $900.12.  The account was placed in our office for collection in September 2021 and we have since that time, on multiple occasions, tried to communicate why the balance is owed.  Attached is the move out statement showing the breakdown of the charges, along with pictures of the condition of the apartment when **************** moved out.  

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a a call with inaccurate information. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts you claim to be calling regarding. Under the Fair Credit Reporting Act, 15 U.S.C. I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Again, there is inaccurate info on this report. I request immediate correct info. You guys cant provide said info bc its fraudulent. I request immediate removal of my credit report. I do not owe M.A.R.S. *** $1,867.00 I request immediate accurate information. I want my credit report updated immediately.I do not have a legally binding contract with *************** Apartments. I never Lived there. This is Fraud!!!!!!!!!!!!!!!

  Business Response

  Date: 01/05/2024

  We have had several conversations with **************** since 2019 about his account with ***************.  We have validated the debt at the email he provided, and have tried on several occasions to come to a resolution.  This account is not fraud and is a valid, owed debt.  Attached to this answer is an email he sent our office inquiring about this account, along with the lease he signed when renting the apartment.    

  Business Response

  Date: 01/05/2024

  attached is the info

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted once from this company about an overdue account about an apartment that was not even in my name, and when I told them that the lady hung up on me. Later that day I saw the collection on my credit report

  Business Response

  Date: 12/27/2023

  Good morning my name is ***************************, I am the Collections Manager for M.A.R.S ***** I have investigated and reviewed the file in regard to **************************************  ********************** submitted an application for residency at one of our client's property The ***********************, along with Ms. *************************** and **********************************

  *********************************** received an e-mail from our client on 12-09-21 advising they had all been approved for residency.  ****************** provided her check stubs, along with a signed rental history authorization, and paid a $200.00 pet deposit all signed on 12-14-21.

  We have reached out to our client to verify all information provided was valid, to which it was, we also learned that even though *********************************** went through the process; she did not sign the lease agreement. 

  M.A.R.S ***** has removed ******************** from the file and has submitted a request to the ************* to have M.A.R.S ***** removed from ************************ credit bureau report.

   

  Sincerely,
  

  ***************************
  Collections Manager / Sales Manager
  ***********.
  ************************************************************
  ********************
  Fax:************
  ********************************************
  

• Initial Complaint

  Date:05/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection agency is fraudulently reporting that I owe them $2,000.00 to ****** **** Apartments Complex. This debt is one over ten years. Ago and they are reporting to credit bureaus that the debt occurred in 2017. I was living at Legacy Square Apartments in 2017. The amount owed was $400.00 not $2,000. They have been adding interest into the account. They are rude and lie concerning amounts and dates. I am not able to obtain housing and remain homeless because of thier fraudulent claims.

  Business Response

  Date: 05/10/2023

  There was a renewal signed for the apartment and the lease expired September 30, 2017.  Ms. ******** moved out in February 2017, seven months before the expiration of the lease.  In addition to the rent owed there were also cleaning charges and furniture removal.  All charges can be seen on the Final Account Statement attached with this answer.  

  We spoke to Ms. ******** in April of 2018 and she said she wanted our mailing address so she could send in monthly payments of $20.  We spoke with her again in June of 2018 and she said her debit card was frozen and she didn't have any money.  Our final time speaking with her was in February 2021 she cursed at the representative and hung up.  

  Attached is the lease renewal and copy of the charges for Ms. ******** to review.  She can call our office anytime Monday through Friday, 8am--5pm.

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is an apartment on my credit that I have never lived in for a price that and apartment wouldn’t usually charge and once i asked for the address they could not give it to me. I’ve disputed this before and instead of them helping me with the fraud charge they are trying to charge me for it. They will not let me speak to a manger stating that “The manager will tell you exactly what I’m telling you so there is not point”. They cannot tell me who are how much the charge is for neither do they care to send me the information and when asked for the company telephone number they gave me a different one that won’t answer the phone. This report shows on my credit and is halting me from getting an apartment.

  Business Response

  Date: 04/25/2023

  The only time our office spoke with Mr. ******* was in April of 2018.  It was explained to him at the time that the apartment owed was ******* Apartments, managed by ******* Multifamily.  Since 2018 we have been unable to reach Mr. *******.  Attached are the supporting documents provided to us from ******* Apartments.