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Business Profile

Convenience Store

QuikTrip Corporation

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for QuikTrip Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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QuikTrip Corporation has 122 locations, listed below.

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    Customer Complaints Summary

    • 53 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dec 12th , for QT **************** blvd., Euless,Tx
      I purchased coffee, a turkey sandwich and 2 taquitos for $13.74 . I was working so I ate taquitos right away and kept turkey sandwich to eat later. When around 4pm , I started eating turkey sandwich and had a bite, I noticed crumbs of bacon in it. I thought they put bacon with turkey but When I opened it , it was actually beef, not turkey. And I don't eat beef (due to religious beliefs) . I took it out and called them. A gentleman picked up the phone. He apologized and told me to come back and he can change it, but I was far and was on my lunch break. Then he said I can come anytime to store and ask for replacement by showing pictures . I asked his name and he said any manager can do that. I couldn't get time for a week since I wasn't working that side, but went there on Dec 20th and asked the supervisor about it. She was like do you have receipt. Now not everyone ask for receipt from gas station but I had on my bank card and picture of food , she was like come tomorrow morning for main supervisor. I am not coming again and again for $5.00 food which is not even my fault. I paid the coffee and sandwich that I purchased again on Dec 20th for $6.69 and told her you know what forget about it. Have your employees to work with each others coordination .

      Business Response

      Date: 02/28/2023

      Business Response /* (1000, 5, 2022/12/28) */
      I called the Customer that initiated this complaint and apologized for the inconvenience she experienced at our store. I assured her the Store Manager and Store Supervisor would be notified of this and that the store team would be retrained on how to properly handle situations like this in the future, should they come up. I offered to send the customer a gift card to reimburse her and as an apology from QuikTrip, but she did not want any restitution.


      Consumer Response /* (2000, 8, 2022/12/30) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:12/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband went to the location on greenfield and baseline in **** arizona. He went there with a plastic box and his pack back and he was minding own business and the customer kept saying he is homeless and getting coffee. And when he went to the register he kept saying it that my husband was homeless. And I talked to the customer service and they guy was rude to me and backed up the store and the customer. And David gave us coupons when he should of gave the money back of $200.00 dollars in the store and he should not get a lady to do his talking. He is rude too. The lady was rude to on the voice mail. Get the head person too call or the owner. And no more coupons or gift cards.
      We are recovering from covid and we are on oxygen. We are a disabled couple. They are taking advantage of disabled couple.
      Resolution, we want our money back. No coupons or gift cards. I'm very unhappy how they treat disabled people. Thank you.

      Business Response

      Date: 02/28/2023

      Business Response /* (1000, 5, 2022/12/19) */
      Customer was called and a voicemail was left asking customer to contact us at their earliest convenience.


      Consumer Response /* (3000, 7, 2022/12/20) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      We want our money back and the same guy David ********* calls and he is rude. I don't want to talk to him. We want someone else in his office because he flipped out on me about and the customer was saying he his a homeless man and he doesn't need coffee and the guy want on and on. They always give my husband a hard time about the coupons.we just wanted our money back. But David argued with me. We are recovering from covid and we are on oxygen and he can't walk there all a time at ******** and **********. It should end just give us our money back. We are a disabled couple
      Resolution, we want our money back.thank you.

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stopped for gas, gas handle was leaking and went on my cast. I contacted the store, never received a call back, I sent emails and never received a response back. I had to go to the ER and wait for nearly 2 hours to have my cast changed due to the gas handle leaking gas on it.

      Business Response

      Date: 02/23/2023

      Business Response /* (1000, 5, 2022/12/08) */
      Contact Name and Title: Paul Personnel Manager
      Contact Phone: XXX-XXX-XXXX
      Contact Email: ********@quiktrip.com
      Upon receipt of this complaint, we reached out and left voicemails on 12/7/2022 and 12/8/2022. On 12/8/2022 we then sent a follow up email. So far, we have not been able to get in touch.

    • Initial Complaint

      Date:11/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to speak with someone about how I keep getting less then my lottery tickets are worth. At first I thought it was an honest mistake but now I'm seeing that it continues to happen at two different locations and it is not okay. At this point it's fraud and theft that these employees are committing. I was told to report it to the lottery company as well as a few other places but I'm hoping quick trip makes it right because it's happened so many times, the least they can do is give me a credit to the store. At least.

      Business Response

      Date: 02/01/2023

      Business Response /* (1000, 5, 2022/11/16) */
      Call customer and left a voicemail, asking the customer to contact the Division Office to discuss issue/concern.

    • Initial Complaint

      Date:10/31/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase of $16.32 at the pump using my card and a hold was placed on my account for $100. This was on the 27th of October. Now, the $16.32 cleared, but there is still a hold on my account for $100 that my bank tells me that will not be released until Nov. 1. They say they have no say in the matter. The hold in coming from QT, not the bank. Why so long and I needed access to that money today. It will be over a week when they do. Money is tight for everyone right now and these ridiculously high holds are making me not want to go to QT anymore for gas. Other stations charge far less and their holds are much quicker to clear. How can I fix this?

      Business Response

      Date: 01/13/2023

      Business Response /* (1000, 5, 2022/11/01) */
      Called to follow up with the customer regarding the pre-authorization hold. The banking intuition has since released the hold.

    • Initial Complaint

      Date:10/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband went to quick trip on ******** road and ********** in mesa arizona. He went on Monday 17, 2022. He bought two pretzels with two cheeses, rolled things, energy drink , cold brew and breakfast burrito. And when he went to the kitchen the 3 ladies were talking in the back of the kitchen and said my husband likes my cooking and when my husband went to the register the guy charged him stuff he didn't buy. He paid at first $25.00 dollars and then when he scanned it cost$13.00 dollars. We just want our money back. We don't want any gift cards. We are recovering from covid and we are on oxygen. We are disabled couple. We want just a refund check and that is it because they are very rude too.because i called the big owner and he doesn't call me back because i think the representative doesn't give him the message. I called him on his machine and he hasn't called me for two months.
      Resolution, we want our money back. Thank you.

      Business Response

      Date: 01/10/2023

      Business Response /* (1000, 5, 2022/10/24) */
      Called customer and left voicemail, waiting on customer to contact us back.


      Consumer Response /* (3000, 8, 2022/10/28) */
      The company has not contacted me because they don't call me back. When i left him a message David ********* and he doesn't call back. The guy put stuff on the receipt that my husband didn't buy. The ladies talked in the kitchen. He wants his money back and not a gift card. Thank you


      Business Response /* (4000, 10, 2022/10/31) */
      Customer complaint has been resolved. Customer stated that she is satisfied with QuikTrip's resolution to the issue.

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 12th, 2022 I went to the QT gas station on ***** and ******** Way in Arlington, TX and paid $73.38 to fill up my 2020 GMC Sierra Denali. Three hours later, the truck started to have a really bad misfire and it is shaking. I took the truck to a mechanic who confirmed that it is bad gas from QT. The mechanic says we need to have the tank drained and change the spark plugs. They're quoting me $1400.00 to do this. I am QT to handle and resolve this asap.

      Business Response

      Date: 12/29/2022

      Business Response /* (1000, 5, 2022/09/22) */
      Contact Name and Title: Misty ******* PC
      Contact Phone: XXXXXXXXXX
      Contact Email: ********@quiktrip.com
      Customer has been contacted and we are now working together to get her Fuel Complaint taken care of.

    • Initial Complaint

      Date:09/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'd like to make a complaint against Cooper at the Quiktrip I came in to play lotto and get gas and as I was trying to beat the clock before it turned 9 PM the counter was wet and damaged my ticket and basically Cooper was like you know so what it's not a big deal and I don't appreciate that they need to clean the counter. You know I was not able to play lotto because the time hit 9 o'clock and my ticket was wet and I'm not happy about it and I like to speak to someone in corporate about it .

      Business Response

      Date: 12/30/2022

      Business Response /* (1000, 10, 2022/10/03) */
      Contact Name and Title: Misty ******* PC
      Contact Phone: XXXXXXXXXX
      Contact Email: ********@quiktrip.com
      Tried reaching out to customer but the phone number is disconnected and the email address does not exist.

    • Initial Complaint

      Date:08/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stopped in QT at **** ******** GA store number XXXXX. I was hungry for a quick trip hotdog however there was no buns so I patiently waited my turn at the register. I told the gentleman that I'd like to purchase a hotdog however there was no buns. He told me to eat the ******* hotdog without the bun. Couldn't I see there was only two employees and he was doing the best ******* could.

      First is I'm not sure that's my problem, second a simple comment that were out or I don't have time to address that issue without verbally assaulting me would have been sufficient. I went ahead and rang up the $10 worth of items I had told the gentleman thank you and I hope his day got better. Obviously he needs prayer. As a business owner I can completely understand being short staffed but to take it out on the people that's shopping in your facility to keep you with a job should matter. I would hope that my mother sister wife don't stop at the store and get this kind of treatment.

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 5, 2022/09/01) */
      The Manager and Supervisor of this location have reviewed this complaint. The employees behavior will be addressed. We will reach out to Mr. ******* regarding his experience.

    • Initial Complaint

      Date:08/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to QT and tried using a pump, but no gas dispensed it just sat there doing nothing so I canceled the transaction and went to another pump but couldn't use it because apparently there was a $175 hold placed on my account from QTs malfunctioning pump. I went inside and the cashier appeared to be LAUGHING while I was explaining this and said he can't help me. My bank also can't help me. That $175 is still being held TWO DAYS LATER!!! That is literally all of my money for the next two weeks. How am I supposed to feed my 4 year old child when my entire balance is sitting on hold from a cancelled transaction two days ago?? This is not right. I want the hold released so I can feed my child.

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 5, 2022/08/23) */
      Hello,
      Hold amounts are determined by the specific financial institution(s), not the retailer. The QuikTrip payment department can be contacted at X-XXX-XXX-XXXX. Sometimes they can get the financial institution to release the hold but this cannot be guaranteed. Thanks

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