Complaints

This profile includes complaints for Airco Service Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Airco Service Inc

  4444 S 91st East Ave Tulsa, OK 74145-4814

  
• 

  Airco Service Inc

  9300 Maumelle Blvd North Little Rock, AR 72113-6608

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  Airco Service Inc

  14801 Santa Fe Crossings Dr Edmond, OK 73013-3435

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  Airco Service Inc

  512 S Fresno St Fort Smith, AR 72916-8006

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  Airco Service Inc

  411 N Goad Springs St STE 105 Lowell, AR 72745-9059

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tuesday 6/11/25 Airco charged me and my husband $215.00 for a QUOTE ONLY for a new HVAC system because we did not book an appointment with them for the new HVAC system to be installed. They were only the first quote we obtained but was told we were being charged the $215.00 and would only get it back if we bought a new HVAC system from them.

  

  Business Response

  Date: 06/18/2025

  Called the customer back. Job was booked originally as a Service Call so that is why there was a charge for the service. Did determine per technician notes that customer was only interested in an estimate, which would have been a free charge, but was some confusion when the job was booked online. I went ahead and submitted a refund of $215 back to the customer due to the booking misunderstanding. Informed customer 5-7 business days to allow for refund to appear back to them. No other issues brought up and confirmed this would resolve the issue.

  Customer Answer

  Date: 07/02/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home has had an issue with high humidity. I contacted Airco in Jan 2024 who recommended installing a second dehumidifier (I had one already). This did not fix the issue. Airco returned several times over several months and discovered the humidifier they installed was connected incorrectly - which they fixed. Airco also noticed the original dehumidifier was not working and having error codes - but was under warranty so they could replace. Over many months have reached out to Airco to resolve. Most recently said they could not get ahold of ********* the manufacturer (which I was able to and told to have Airco call them again). On many occasions, Airco does not return my phone call when the intake person tells me they will. I've been bounced around with many people including ********* ****** **** ******** and ****. I called again this week and shared would be escalating the issue - after 48 hours still no call back. I will say the actual Technicians that have come are pleasant and shared my frustration of why the issue has taken so long to resolve.

  

  Business Response

  Date: 06/19/2025

  HVAC Supervisor **** called the customer back today and explained that the warranty that was submitted for the humidifier was denied. However, **** will be coming back out to the house to see why the home is experiencing humidity issues still. He, along with a tech, are scheduled to come back out to the home on 6-25-25 and follow up from there. 

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A hole was dug into my concrete floor to fix a hot water pipe that was leaking. The hole was covered back with concrete but the concrete cracked and sunk in it was not level with the rest of the floor, I called the people about coming out and redoing it but they kept putting me off, I need new carpet but it cannot put it in until the floor is fixed. I am real disappointed in the work that was done

  

  Business Response

  Date: 04/11/2025

  Spoke with customer. We have a plumber coming out 4-15-25 to look at the concrete work and will follow up with the customer about this once evaluated with plumbing manager

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding unsatisfactory service I received from Airco related to a heating system repair at my residence.On March 5th, I received a service visit from Airco for an issue with my heating system. I paid $469 for the repair; however, the system failed again the very same day, and the problem remained unresolved. When the technician returned, it became apparent that it was significant difficulty for him to diagnose the root cause. After multiple attempts and without being able to formerly identify the cause he ultimately told us that the solution would be either a $5,000 repair or a complete system replacement.Seeking a second opinion, I contacted Rescue Heat and Air. Their technician diagnosed the issue in six minutes and determined that the systems motor needed replacement. He also confirmed that the unit is still under warranty, which contradicts the Airco technicians report stating, "According to the vendor: warranty expired." As a result, Rescue Heat and Air ordered the necessary part, and I was charged only a $112.50 service fee.Following this, I sent several emails to Airco requesting clarification and resolution. On March 21st, **** ******, the Service Manager, informed me that a senior technician would be scheduled for a follow-up visit. While I appreciated that gesture, I also respectfully requested a reimbursement of the $469, given the ineffectiveness of the original service and the apparent use of unnecessary chemicals. Given these facts, I believe I was misinformed and nearly overcharged $5,000 for a repair that was both misdiagnosed and unnecessary. I respectfully request the BBB's assistance in seeking a full reimbursement of the $469 from Airco and in ensuring that proper accountability is upheld.Thank you for your time and support in helping resolve this matter.

  

  Business Response

  Date: 04/14/2025

  On March 5, 2025, Airco was contacted to assess an issue with a furnace that had been turned off due to an odor. Upon inspection, our technician determined that the insulation behind the heat strips had burned, posing a potential safety concern. In addition, it was noted that the system lacked an evaporator safety switchan important component that helps prevent water damage and mold growth due to clogged drains.
  
  To address these findings, the technician recommended two solutions:
  
  Installation of an evaporator safety switch to enhance the safety of the home by helping to prevent water leaks and associated damage.
  
  Application of D7 treatment a product designed to sanitize, disinfect, deodorize, and improve air quality by targeting various pathogens.
  
  These services were clearly presented to the customer in a written estimate, which was reviewed and signed prior to the work being performed. The system was turned back on following the service and appeared to be operating without issue at that time.
  
  Later that same day, the customer contacted us to report that the system was not heating. We promptly dispatched back to the location at no additional charge. Following that visit, our technician provided an estimate for further repair based on his assessment. We understand that the customer then opted to seek a second opinion from another company.
  
  After receiving feedback and additional information, our management team conducted an internal review. It was found that the customers equipment was indeed still under parts warranty, and coaching has since been provided to our team to ensure better communication and accuracy moving forward.
  
  While the original $469 charge was for separate wellness and safety-related servicesnot related to the heating malfunctionwe recognize the inconvenience this situation caused the customer. As a gesture of goodwill, and in the spirit of customer satisfaction, we have issued a full refund for that amount.
  
  We appreciate the opportunity to address this matter and are committed to continuously improving our service.

  Customer Answer

  Date: 04/29/2025

  I have reviewed the business response and accept this resolution.

  I'm glad to hear that proper training will be given to their technicians to help them serve clients better and make sure this kind of situation doesnt happen again.

  Thank you BBB for helping to resolve this issue. ????

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11 months ago I bout an HVAC system from AIRCO in ******, **. They have been to my home 6-10 times to repair their own installation problems and my electric bills have gone to over $500 a month from about $200 a month. They know all about the situation and admit fault but cant seem to contact me to fix this issue! I have another $508 bill because of this unit and they know it is their fault!!! I need their attention. I want a top of the line unit, my money back for this unit (about $11,500) and my money back for the last ***** electric bills and an apology would be nice!!! I depending ice storms and burned up last summer. This has been going on for almost a year. The man who sold me the unit is gone but the problem is ongoing with no solution in sight! I have ALL of the proof and can send it.

  

  Business Response

  Date: 03/28/2025

  Both Manager ****** and Manager ***** spoke with you on 3/24/2025 to address your concerns. We acknowledge that there were issues with the initial installation, and we sincerely regret any inconvenience this has caused. However, we have worked diligently to correct these issues, and we believe that we have made reasonable efforts to resolve the situation.
  
  To clarify the sequence of events:
  
  5/1/2024: We replaced the air handler as per your request, leaving the 20-year-old heat pump intact. The contract specified that only the air handler would be replaced, and the existing ductwork would remain unchanged, with a transition added to connect the plenum and ducts.
  
  5/3/2024: We returned to address an issue with the drain line, which was part of the original installation, as well as the condenser fan motor on the old heat pump. The motor was temporarily repaired but was expected to fail again.
  
  5/18/2024: As predicted, the fan motor failed completely. Our estimator then worked with you to replace the heat pump, which was installed on 5/22/2024.
  
  1/17/2025: We noticed the condensate line was still having issues. Although this was not part of our installation, we installed a condensate pump at no charge (value of $505) as a courtesy.
  
  3/5/2025: During a service call, our technician found that the original float switch had not been removed, causing the heat pump to stay off and rely on electric heat strips, leading to higher energy bills. The next day, on 3/6/2025, we replaced both plenums (return and supply), sealed the ducts, and made further adjustmentsagain, at no cost to you.
  
  3/13/2025: Manager ****** visited your home to inspect the system. He confirmed that everything was functioning properly, both in heating and cooling modes, and that the work met industry standards.
  
  We understand your frustration, especially considering the ongoing issues over the past several months. However, we believe weve made every reasonable effort to correct the situation, going beyond our original scope of work without additional charges.
  
  Regarding your electric bill concerns: We observed that the slightly higher usage began after the installation in 2024, but also were informed that both your son and daughter in law moved in May 2024, due to the tornado that occurred that month. We acknowledge that the tornado in May 2024, caused increased electricity consumption, which could have contributed to the higher electric bills, including additional energy use for your water heater.
  
  Our final resolution offer is as follows:
  
  A $900 refund check to cover our portion of the electricity charges from the period when the system was not running properly due to the float switch issue.
  
  An additional $1,755 in repairs we performed at no charge, as a courtesy to you.
  
  An extension of your labor warranty until 05/01/2026.
  
  We believe this is a fair resolution, as the system is now operating properly with no other issues identified. We sincerely hope this offer addresses your concerns, and we are committed to ensuring your satisfaction moving forward.
  
  Thank you for your understanding, and we look forward to resolving this matter amicably.

  Attached all invoices and contracts related to these events for references as well. 

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AIRCO WILL FIX THE INSTALL ISSUES WITH MY KITCHEN SINK WATER LINE TO. MY FAUCET THAT WAS INSTALLED BY AIRCO. MAKING LOUD BANGING NOISE WHEN USING. AIRCO WILL NOT fix the noise they created.

  

  Business Response

  Date: 02/21/2025

  The plumbing manager is scheduled to go out to customers house on 2-25-25 to review the situation with the faucet

  Customer Answer

  Date: 02/21/2025

  Each plumber has complained only how they do not like our faucet. Told me we should of purchased a delta or standard faucet. They were very disrespectful towards us and our faucet. I thought plumbers could install different faucets. You're only trained on a few different ones? Left us to find the noise they already knew it existed. That alone is extremely unprofessional. I  requested a plumber that is experienced with faucet. But yet they send 2 different plumbers. They'd have never done one really only interested in American maid. I can upload a video of the improper install of the weight and water line later today.

  

  Business Response

  Date: 03/03/2025

  The plumbing manager was out last Wednesday, 2-26-25, at the customers home to resolve the issue. No other issues were brought up and was observed as all resolved. 

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AirCo installed a new A/C system charging us over $17k. Due to poor installation, there was a leak that resulted in over $17k in damages to walls and flooring in the house. We have a detailed report from our contractor showing the leak area and the damages - and describing the problem which resulted in the leak.

  

  Business Response

  Date: 11/05/2024

  This case is through an investigation with our *************** Team and is currently in communication with the customer about this pending review. Outcome will be communicated and discussed by this team, so this case is pending for now

  Customer Answer

  Date: 11/05/2024

  As a long-term customer who has experienced poor workmanship and negligence in the installation of an expensive new A/C system, we expect a prompt damages resolution by AirCo. We have provided the company with a detailed report about the poor workmanship and the associated damages, including pictures and itemized cost estimates for the damages. We need to initiate damage repair as soon as possible and request response to our claim and payment by the company or their insurance carrier.

  Customer Answer

  Date: 11/05/2024

  I have sent this already in an earlier email..

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Share your experience to help others Reviews Sort by Verified at top Newest Highest rating Lowest rating **** LovingLife Local Guide30 reviews30 photos I called Airco and ***** came out he stated my AC line was clogged on Sep 4th, 2024. Sep 14th, 2024 my unit stopped working again. The technician ******* came out. Poor customer **********************, rude, argumentive. He asked me to climb up the More Photo 1 in review by **** LovingLife Response from the owner a week ago Thank you so much for the great review, ****! We're happy to hear ***** was able to provide you with quick and efficient service! Enjoy this beautiful day, and thank you for choosing Airco Service.**** ***** ****** a month ago.Visited Jul ***************** verified job Came on a Sunday within the hour and had it fixed quickly.*** *** ****** 7 months ago.Visited Jan ***************** verified job Service: Repair heating system BEWARE of this company! They sent a technician out to diagnose why our heater would not heat above 59 degrees. The tech said all that was needed is a piece of heater tape, 4 feet, on the drain pipe. Although the cost of heat tape was less More ******* ******* 5 years ago.Visited Jun *********** verified job Service: AC maintenance Quick response, even though it was a Saturday. Had our air working in our business in a hour.**** LovingLife Local Guide30 reviews30 photos I called Airco and ***** came out he stated my AC line was clogged on Sep 4th, 2024. Sep 14th, 2024 my unit stopped working again. 9am technician ******* came out. Poor customer **********************, rude, argumentive. He asked me to climb up the attic stairs to show him the problem. Then he stated he did not know why the unit wasn't working and he checked all the safety features. He walked to the thermostat and stay it was on a 5 min delay and the house should start to cool off. He stated if the unit stops working again just call Airco. This is the worst experience I have had with Airco. I called again 1:52pm 9/14/2024 AC stop.

  Customer Answer

  Date: 09/20/2024

  Two technician came out the second day. The first made a fraudulent invoice. The second **** stated he does not know why the ** stop working, but to call again if the ** stop working again.

  Customer Answer

  Date: 09/23/2024

  Please See Attachments from the Consumer

  

  Business Response

  Date: 09/26/2024

  We certainly want to help resolve this concern. The Service Manager has called twice, 9-17 and 9-26, leaving a voicemail and leaving his direct cell number to call. His name is *** and he is awaiting the customers call back to address this concern. 

  Customer Answer

  Date: 09/26/2024

  I received this invoice and a call about this invoice. When the technician told me that the ** was working and he didn't know what the problem was.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Office AC quit working. Local HVAC man advised compressor was shot & recommended a whole new unit due to unit age. Based on TV ad touting free 2nd opinion, AIRCO was contacted for this purpose. Tech came to office, examined unit & confirmed first diagnosis. I was then charged $165 by AIRCO for "free" 2nd opinion. AIRCO then sent out another tech/sales person who tried to sell me a new system, which I declined. They still advertise "free"second opinions on TV, but, apparently, all 2nd opinions aren't "free". They need to stop their false advertising, or, in the alternative, notify the public that they may charge you for the "free" second opinion. The continued false advertising of a "free"second opinion is what prompted this complaint.

  

  Business Response

  Date: 08/16/2024

  We will be refunding back the full $165. Called and advised customer of this. Will be mailed out next week. Confirmed mailing address. no other concerns. 

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last month our outdoor upstairs a.c. unit quit. We used AirCo for the service call and the new unit installation. Service was good that time. Fast forward to 2 days ago, we come home to the unit not cooling. Immediately we call AirCo. They sent out a technician to assess what's wrong. He tells us the drain pipe was backed up and it's $250 to blow out. We tell him we are not paying that since it's something that should have been done during installation and we should have a warranty. He tells us to call the billing office or supervisor on Monday. We call and they will not drop the charge and admitted they do not check for this during intsallation. I called several other companies and they said they should have! After reading several other reviews on AirCo, I see this is a common theme. They install something then have issues right away and charge people for them. I feel they are scamming people. I am taking this information to the news as well.

  

  Business Response

  Date: 08/08/2024

  Tried reaching out to ****** and left voicemail. Went ahead and reached out to ******, who was the main contact on the account. Advised why the drain line cleaning is a separate entity from the ** unit and how normally, it is not part of our routine with ** only installs to clear the drain line as the unit is outside and is not tied to the drain line. However, in light of this event, we are taking this feedback and making improvements in our installs and service calls to where we will make this an offer for our customers to help further our preventative solutions. Though the charge is valid, we went ahead and waived the bill as we do recognize the longevity of this customer and want to be able to continue our business relationship. Skylar confirmed issue resolution. 

  Customer Answer

  Date: 08/08/2024

  I have reviewed the business response and accept this resolution.