Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed for $19.99 by the Tulsa World for money I do not owe them. On April 14, 2025 I was told by Nica at the Tulsa World I never had a subscription with them. Consequently I do not owe them any money.

  Business Response

  Date: 07/07/2025

  
  ******* ****** <*********************************************>
  4:40 PM (6 minutes ago)
  to me
  
  The outstanding balance of $28.92 has been written off.
  
   
  
  On the account notes it was stated that he didn't want to be called by us, so I have placed him on our DNC list and also have his numbers removed from our marketing and retention dialers.
  

  Customer Answer

  Date: 07/16/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact the Tulsa World to publish something in the local paper on several occasions the last few weeks via phone, email and online chat. No emails have been responded to, online chat says they cant help and to call the number and when I call the number they say to email and they cant help any further. I have a deadline in which my article needs to be published and they are solely responsible for me not being able to. Numbers Ive reached out to: ************. Emails Ive tried: **************************************** ************************ x2, ************************************ ******************************** *************************************** **************************************

  Business Response

  Date: 03/20/2025

  I talked to Mrs. ***** abut this complaint on the phone. I gave her my cell phone number to contact me in the future about anything. The Tulsa World and Wagoner County **************** do not publish announcements about pageants except for the Miss American pageant. I told her the option that would get an announcement in the paper could have been done through buying a small ad that had the announcement within it. I told her if this happens again, she can contact me and we can work to get an ad into the print edition of the ******* paper.   

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting on 2/10/25 we have not received our daily newspaper. Today that makes 25 days with no delivery. I have called the delivery number, I have emailed everyday. When I emailed them telling them I was calling the BBB they replied back that they have been hacked and cant verify if I am really a customer. They say they are working on the issue but no resolution. My next door neighbor gets their paper everyday. I dont believe they are doing anything to resolve this problem.

  Customer Answer

  Date: 03/14/2025

  After filing our complaint on 3/7/25 @ 2:11pm I received a call from **** Caller ID said ********************** @3:17 on 3/7/25. We had an about 10 minute conversation and she assured us our paper would be restarted. It was restarted in 3/13/25 and so far so good. In an email I was told our subscription would be extended till 4/30/25. Today I received a letter wanting us to renew with a start day of 3/28/25. Interesting      
  so I guess our first/original issue is over/solved     Now we may have to see what this renewal date issue does  

  Thanks for your help  it got immediate results 

  ***** Rademeyer 

   

  Business Response

  Date: 03/21/2025

  We apologize for the frustration and inconvenience. Our company was hacked by a malicious foreign entity. During this cyber security event we lost all our systems including delivery software, phones and communication systems. Unfortunately, Mr. *********** subscription did not resume after his vacation due to outage. We have credited him $40.71 for the missed newspapers. His carrier has now been notified to resume delivery.

  Thank you,

  ***** *****

   

  Customer Answer

  Date: 03/25/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel my Tulsa Word Subscription online. I went through the steps, answered the questions, reached a certain point and then nothing. No indication that the subscription was complete, no additional information was provided. I received no confirmation of the cancellation.I called the phone number provided and was told that I could not cancel at that time because their computer system was down. When I asked how long the system has been down the agent stated that the system has been down since early February 2025.This is fraud!

  Business Response

  Date: 03/21/2025

  We apologize for the frustration and inconvenience. Our company was hacked by a malicious foreign entity. During this cyber security event we lost all our systems. Unfortunately, Mr. ******** account was not recovered until 3/06/2025 to enter the stop request. The account will be stopped effective 3/30/2025 so Mr. ****** will get his full 6 month subscription for $1.00.

  Thank you,

  ***** *****

  Customer Answer

  Date: 03/28/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to the digital edition of the Tulsa World on 9/23/24 for $1 for a trial period to read an article. I immediately email ************************************** to cancel my subscription at 9/23/24 at 10:54pm as instructed by the website. I received an email on 10/1 and immediately forwarded my 9/23 email to ************************************** on 10/1/24 at 5:16AM to confirm the cancellation I had requested on 9/23 (the same day I signed up for the trial period).I received another "subscriber email" on 12/3/24. I again emailed ************************************** as instructed by their website. I received a bill in the mail in January 2025 and called the number on the bill on 1/31/25. I told the *** that I had requested cancellation THREE times. He showed me as an active subscriber. I said I am NOT a subscriber and to cancel the subscription and refund the bill. I have literally requested cancellation since I signed up. He said he noted my account and requested the cancellation. I received another bill in the mail today, 2/19/25, and called again. Their system was "down" so they couldn't research. I have proof FOUR times that I requested cancellation via their email noted on the website and once call on 1/31/25. Please help me resolve this. I tried calling the main number, the number on the bill and emails and ZERO resolution. I paid $1 for the trial, but I am not paying more. And they are wasting my time. It's a scam!!

  Business Response

  Date: 03/10/2025

  22963459-2B8F3 ***** *******

  
  Our apologies for the frustration. ***** ******* paid $1 for a 13-week subscription. Due to our error, she received 18 weeks for $1. No further action is needed such as refund as customer only paid $1.

  Thanks 

  *** *******

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for a free trial for Tulsa World, and did not cancel, which is our fault. We noticed recently that the cost went from $10/ month to $30/ month for a digital individual membership. They say this is due to inflation... inflation is not at 300%, this is extremely shady business practice. We called for resolution on the account and to be credited for the 300% increase... we were told that they don't review disputes or issues on digital accounts. Please do not use Tulsa World. We were denied speaking to a supervisor as well as being cut off and hung up on by the rep. ********* shady and poor business practices.

  Business Response

  Date: 01/23/2025

  The customer signed up in 2023 and agreed to our Terms and Conditions.
  They did not contact us to cancel until 2025.
  No refund is needed.

  
  Terms and Conditions:
  Limited time offer. This is an offer for a Unlimited Digital + E-Edition Subscription. Your payment method will automatically be charged up to fourteen (14) days in advance of your renewal date. If you do not affirmatively cancel your subscription before that date, you will be charged for an additional term (Month/week/year) of the plan you initially selected at the rates in effect at the time of the autorenewal. You will be charged the introductory offer rate and then the current regular rate. You can cancel anytime. Cancellations take effect at the end of your current billing period. You may cancel your subscription by emailing us with the subject line "CANCEL". You may also be able to cancel online depending on your subscription - please check the account dashboard to see if this option is available to you. These offers are not available for current subscribers. Other restrictions and taxes may apply. Offers and pricing are subject to change without notice.

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our account with ********************** recently developed problems. Paper was canceled on Sunday, December 1, 2024. We received email from tech World about the cancellation and wanting to reinstate the paperor 3 months at $2.99 total. It was Sunday so all help lines were closed at business. My wife wanted to read paper so I agreed to the $2.99 for three months. On Monday, December 2, 2024, I was notified that there was a problem with credit card. I tried to contact call centers at Tulsa world. I am a hearing impaired Veteran and could not understand person on phone. I called back and was told that my call would be returned as soon as possible. I never was called back. I was able to talk to a supervisor today after much discussion and was told that I had a balance due from September as well as for December and had to pay it before anything would be done. I disputed that as I have never been notified of any problems and the fact that the Tulsa World cancelled the paper on the day payment was due in December instead of in September she the alleged problem occurred. The World had cancelled the paper, not me. After much discussion, she agreed to give credit for the amount in question and correct the duplicate $2.99 charges and continue the 3 months at $2.99. However, I reviewed my credit card today and discovered that I have still been charged twice in the amount of $2.99 and there are now two temporary authorizations pending in the amount of $2.99 for December 4 and December 5. I also reviewed by credit card payments and the amount in dispute from September was paid and posted on September 6, 2024. I would appreciate it if the Tulsa World provide a refund of the one $2.99 charge and would stop attempting to charge my account with additional charges of $2.99.

  Business Response

  Date: 12/19/2024

  Back in September, customers CC declined for his subscription for which he was paying $34.99 per month.
  We terminated the subscription due to non-payment, but he went online in December to sign up for a promotion even though he had a past due balance. We have waived the past due balance of $61.01 after he paid $11.96 and honored the promotion offer. He is currently paid through 3/02/2025. No refund is due.

  Customer Answer

  Date: 12/19/2024

  I am rejecting this response because:   I was never notified of any past due balance as bill had been paid on August 29 and posted on September 6, 2024.  The error was on the paper.      

  Customer Answer

  Date: 12/19/2024

  Please do not spend any more time on this.  I will cancel subscription tomorrow.  I never was behind in my payments and the offer was $2.99.  But I do not wish to spend any more time on it.  Thank you. 

• Initial Complaint

  Date:07/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked by email to have my subscription cancelled in February. They said it was cancelled but it wasnt because I keep getting billed ***** a month. I emailed circulation again in may when I realized I'm still being charged, with no response. I'm still being billed in July. That's 5 mo at ***** the for a service I cannot use and they won't honor my request to unsubscribe.

  Customer Answer

  Date: 07/20/2024

  I reached the business directly and they cancelled my account and removed my card information, so I don't need further action, thank you

   

• Initial Complaint

  Date:05/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Because of a rate increase that is 4 times the amount of my original subscription ($36.99/mo., up from $10/mo.), I have cancelled by phone. The operator was confrontational, kept changing the price of continuing a subscription, and seemed reluctant to commit to the cancellation. By the end of the call, I had requested cancellation more than 10 times. I have concerns that my card will be charged, as others have reported. I also feel that the paper and public should be warned of poor business practices.

  Business Response

  Date: 05/30/2024

  felt call center was to pushy with revert rates, trying to save him from **********. We will pass along to call center management. Subscription is stopped per customer request. 
  

• Initial Complaint

  Date:10/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The consumer stated to BBB that they did not receive their newspaper delivery on Tuesday, 10/3/2023. He called the business and asked the business to fix and the business indicated that the back-issue would be included in the delivery the next day. It was not included. He then did not receive his delivery on Thursday, 10/5 and he was told that the back-issue would be included in the delivery the next day, but it was not included. He stated that when he tries to contact the business, he is only able to speak with a customer service group based overseas and they are difficult to speak with due to limited understanding of English. 

  Business Response

  Date: 11/02/2023

  I personally delivered the **** and **** editions myself today. **********

  Business Response

  Date: 12/27/2023

  I personally delivered this back copy myself, as I stated on 11.2.23. Customer was called and he verified receipt. We have also called today. THIS IS RESOLVED.

  Business Response

  Date: 12/27/2023

  on *****- called customer-he had no idea why he contacted us.