Complaints

This profile includes complaints for Global Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Global Holdings, LLC

  15 W 6th St Ste 600 Tulsa, OK 74119-5415

  
• 

  Global Holdings, LLC

  4733 W Atlantic Ave # C-7 Delray Beach, FL 33445-3706

• 

  Global Holdings, LLC

  4343 S 118th East Ave Suite 220 Tulsa, OK 74146-4400

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed with this company in October 2024. I am unable to view my statements online. I emailed and sent a message through the portal and have not received a reply. I was a little nervous in Oct. because they took money out of my account earlier than planned, the. there was a double withdrawal that they did refund. I have called GHLLC nervous about the communication I am receiving from the creditors and they assured me I could ignore them or to just let them know that it is in negotiations with Global Holdings. I am now terrified as I am a single mother just making ends meet and I think I may have been scammed. I am now getting threats from creditors implying they will take legal action against my assets if I dont comply to their payment demands. I plan on calling ***** again this week, but I have a feeling due to some of the other posters that they most likely will not have communication with me. Same as the others, the money is just sitting in there as a deposit and none of the statements, Nov-Jan are available on the portal, I feel like I need to get an attorney because my credit is destroyed and it doesnt seem that any type of settlement(s) are happening. I guess if something seems to good to be true

  

  Business Response

  Date: 02/13/2025

  Thank you for reaching out to us through the Better Business Bureau (BBB). We truly appreciate your feedback, and please know that we take all concerns seriously.

  After reviewing your account, we see that weve previously informed that your Debt Settlement Provider (DSP) is the best point of contact for the issues youve raised. We provided their contact details to help you follow up directly with them, as they can assist you with any questions regarding your debt settlement account.
  

  To ensure your concerns are addressed promptly, weve forwarded your complaint to your DSP for follow-up. Well be monitoring this and will reach out to you soon to confirm that they have resolved your issue. Your DSP is the right resource for any program-related questions.
  

  Please note that Global Holdings is not a debt settlement provider. We manage your dedicated bank account and provide payment processing and account management services while youre enrolled in the debt settlement program.
  Thank you for giving us the opportunity to assist you. If you have any questions regarding your dedicated account, please dont hesitate to contact us at ************** or via email at **********************************.

  
  

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started calling in Dec after I closed my account with Debt Zero to get part of my money back. Paid $1895.00 to Debt Zero which they deposited into Global Holdings LLC. They paid $139.94 on one of my credit cards to pay it off and nothing else on my other accounts. I started requesting my money back every time I call Global Holdings LLC has given me a different amount and date as to when check has been mailed. Told mailed by Zero Debt America on December 5, 2024 and to give it 5-9 business days. Never received and Global Holdings LLC charged $15.00 to put stop payment on 1st check on January 13, 2025 and they would reissue the check and to give it 9 business days to receive as it was mailed regular mail. Called 17th of January, 2025 told it would be mailed out January 17th ask them why couldnt they direct deposit it in to my checking account. Called today and was told mailed January 22, 2025. Told to wait another 5-9 business days for delivery, mailed regular mail. Asked again about direct deposit and was told ***************** told them to send a check. No longer were they responsible that it was in the post office as it had been mailed and they couldnt do anything about it.

  

  Business Response

  Date: 01/29/2025

  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We sincerely value your feedback and take all complaints seriously. We understand that you are currently awaiting the arrival of your refund.
  

  Upon reviewing your account, we found that the *** initially sent the check to the address on file. After you contacted us, noting that the check was sent to an outdated address, we promptly updated your account with the correct information and issued a new check.
  

  Since then, one of our representatives has reached out to confirm whether you have received the new check. As of this morning (1/29/2025), you had not yet received it but indicated you would keep us updated once it arrives.
  We are actively monitoring your complaint and are committed to resolving this matter as quickly as possible. Our team is ensuring that everything is being handled appropriately, and we will continue to assist you as needed. If you have any further questions or require additional assistance in the meantime, please do not hesitate to reach out.
  

  We apologize for any delays and truly appreciate your patience and understanding throughout this process. Should you need any further clarification or have questions regarding your account, please feel free to contact us directly at ************** or via email at **********************************.

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have left messages with this company to call me back. I have set up a callback for them to call me back. Ive also sent an email to the account they say to have your account closed. I have yet to receive any communication With them. I currently have money in this account and I want to close it and get my money back.

  

  Business Response

  Date: 01/29/2025

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  Rest assured; weve received your request. One of our agents has already responded and begun the process of closing your account and issuing the refund for the funds in your Global account.
  
  Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.
  
  Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **************************

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying level one law 706 dollars a month for the past year for debt consolidation. No one has been paid.they no longer represent me and use global holdings to hold the money . I was told I could get my money back to pay my creditors on my own. I have been calling global holdings and all I get is a message. No answers and no call backs

  

  Business Response

  Date: 01/13/2025

  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We truly value your feedback and take all complaints seriously. We understand the frustration you're facing in retrieving your funds and resolving your debt-related issues with your debt settlement provider. Due to unusually high call volumes, we appreciate your patience and understanding as we work through these requests. We received your voicemail and have already begun the process of closing your account and initiating the refund for the funds in your Global account. Please know that we are actively tracking this matter and will reach out to you shortly to ensure everything has been handled properly. If you have any further questions or need assistance in the meantime, please feel free to contact us at ************** or via email at ************************** Thank you again for your patience and understanding.
  

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Atraves de US National Credit Solution me retiran mensualmente ****** dlares para saldar mis cuantas. Segn ellos los depositaban en una cuenta en Global Holdings, nunca he podido entrar a *** cuenta, nunca. quiero que se me devuelva hasta el ltimo centavo que me fue retirado ya que que no pagaron nunguna de mis cuentas y mi crdito empeor y me quieren demandar.

  Customer Answer

  Date: 01/10/2025

  Atraves de *************************** me retiran mensualmente ****** dlares para saldar mis cuantas. Segn ellos los depositaban en una cuenta en Global Holdings, nunca he podido entrar a *** cuenta, nunca. quiero que se me devuelva hasta el ltimo centavo que me fue retirado ya que que no pagaron nunguna de mis cuentas y mi crdito empeor y me quieren demandar.
  

   

  Through US National Credit Solution they withdraw $****** monthly from me to settle my accounts. According to them, they deposited them in an account at ********************, I have never been able to access that account, ever. I want every ***** that was withdrawn to be returned to me since they didn't pay any of my bills and my credit got worse and they want to sue me.

  

  Business Response

  Date: 01/13/2025

  Thank you for reaching out to us through the Better Business Bureau (BBB). We truly appreciate your feedback and want to assure you that we take your concerns seriously. We understand how important it is for you to access your account, and we are committed to providing all necessary information when an account is first opened. Were unsure why youve been unable to access your account, but our records show that we received your email on 1/10/2025 and promptly responded with the steps to help you.
  

  Please know that we are actively monitoring your complaint and will follow up shortly to ensure everything is being handled appropriately. If you have any questions or need further assistance in the meantime, please dont hesitate to contact us at ************** or email us at **********************************.
  

  Were here to help!

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used consolidating firm and they used Global Holding for my escrow accounting. I recently completed the program at the beginning 2024. No one contacted me about the completion of the program and I was direct depositing $195.05 bi weekly into this account. I have made several attempts to contact global holding and no one will return your call are respond to e-mails. I been waiting for them to return my money back to my account for the amount of $7276.34. Hoping to get a response from this claim.

  

  Business Response

  Date: 01/06/2025

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. We are closely monitoring your complaint and will contact you shortly to make sure that your concerns are being properly addressed. If you have any immediate questions or need any more help, please don't hesitate to contact us.
  
  Thank you again for your patience and understanding. For any additional clarification or inquiries about your account, please reach out to us directly at ************** or email us at **************************

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact the global holdings LLC three times. They said in the email that my account will be closed on 1/1/25 and the remaining money will be placed in my banking account. Well it's now 1/3 and still money and i have been contacting via phone/email but they are busy and I get a voice mail. I just want to know if this is true or is it a scammer ? Also Does anyone work over there. It's been like they never contacted me .. they can't have that many people logged back. The account as of 1/3 is still active. This account is under my late mom **** ********.

  

  Business Response

  Date: 01/03/2025

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. We are actively tracking your complaint and will contact you shortly to make sure that everything is handled appropriately. We apologize for any delays and will keep you updated on the progress.
  
  Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **************************

  Customer Answer

  Date: 01/03/2025

  This is the email sent

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying relentlessly to get ahold of Global holdings. This started December 9th until January 2nd. I've left messages, an email and have not been able to get a call back or email back from them. My money is sitting in their account with no access by me at all. I want my money back and the fees they charged since they are not paying off any of my debts that are left. I feel Global holdings took my money and ran with it. The money that is left in my account isn't all that is owed me. They charge huge fees for "processing". Very infuriating.

  

  Business Response

  Date: 01/03/2025

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.
  
  Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.
  
  Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************* or via email at **********************************.
  

  Customer Answer

  Date: 01/03/2025

  We are concerned that ***** is going out of business and we won't receive our funds. We are not able to see what debts have been paid and what still needs to be negotiated. We aren't asking to close our account unless the business is in danger.  The reason I ask these questions is because when I log into my global account it does not show anything but the money I have left in it, where a month ago we could view all activity including debts that are paid and debt that is still in negotiations.  Also, no response from ***** via phone or emails, and I am also reading that others are experiencing the same issues.  

  Customer Answer

  Date: 01/03/2025

  I got my answer from credit associates,  the debt relief company we are working with.  We will continue with the program. There was a discrepancy of who is handling our debt. I am not sure why I got global holdings involved in this.  Thanks. 

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had money drafted from my checking account twice by this company on November 25, and December 23. To be perfectly honest, I believe it was for a debt relief company I had signed with. However I dont remember the name of the company. Ive called repeatedly to ascertain who the company is, to see if Im due a refund. Each time Im put on hold for ten minutes or longer, then I get a message saying to leave a ************** call will be returned. Unfortunately no one from this company ever returns my calls. I also tried leaving my # in the queue for a return call. Once again these calls are never returned. My concern is that I cant possibly be the only individual who never gets a return call. I just want to know where my money went.

  

  Business Response

  Date: 01/03/2025

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.
  
  Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **************************

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my account with ********. ************************ served as the company receiving my payments. I was issued a check from Global Holdings LLC for $11,975.45. I have two bank accounts. One with ***** Fargo and one with ***********************. ***** Fargo refused to deposit my check questioning the authenticity of the check. ***** will not release funds after I deposited my check due to the authenticity of the check and initially stating the check was likely a scam.

  

  Business Response

  Date: 01/14/2025

  Thank you so much for reaching out to us through the Better Business Bureau (BBB). We really appreciate your feedback and take all concerns seriously as part of our commitment to continually improving. We understand that youve had trouble cashing your refund check. After our conversation, it seems that your bank has cashed the check, and the issue may be with your bank. One of our representatives has already contacted you to explain this, and wed love to know if youve had a chance to follow up with them. If you need any further assistance, please dont hesitate to reach out. Thank you for giving us the opportunity to assist you. Your satisfaction is our top priority, and were here to make sure your experience improves moving forward. If you have any questions about your account, please feel free to contact us at ************** or email **************************