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Business Profile

Payment Processing Services

Global Holdings, LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Global Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Global Holdings, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 114 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did debt consolidation so I could pay my bills and buy groceries. The company ***************** was taking my money every month but not paying the last bill I owed so I stopped payment from my account and asked for my money back. Global Holdings had my money but took $2000.00 of it for "Deferred Fees". I did not authorize this and they owe me the $2000.00 back.

      Business Response

      Date: 07/15/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We understand that you have been experiencing difficulties in obtaining a refund from the debt settlement provider. Upon reviewing your account, our records indicate that a refund has been issued. 


      We have forwarded your complaint to your DSP for prompt review, and we will be monitoring the progress closely. We will be in touch with you soon to ensure that your DSP has addressed the issue. Your DSP is your primary point of contact for any questions or concerns regarding your program.

      Global Holdings does not provide debt settlement services. We are responsible for managing your dedicated bank account and handling related payment processing services while you are participating in a debt settlement program.

      Thank you for allowing us to assist you. If you have any questions about your dedicated account, please contact us at ************** or via email at *************************.

    • Initial Complaint

      Date:07/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Details about this company are as follow.Feb-June 2024 this company promise to pay all my bills and to try to negotiate with my creditors a cheaper promise to pay back a total of 8 bills which total to $6,004.12 which cost me to pay $159.14 biweekly a total of $318.28 a month as of today only 2 creditors have been paid now I receiving collection letters from the other unpaid creditor I call this company to cancel my services on June 17, 2024, and was told that I due a fund of $274.00 and I will be receive the funds back to my account in 2 to 3 busy today, as of today June 26 I have not receive my refund and now I can't get in touch with this company, please people do not get caught in there web this company is awful and there fee is awful also I will be speaking with my attorney concerning this company I need my money back and people just thoroughly check company that claim that they are debt consolidation company.

      Business Response

      Date: 07/02/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). Your feedback is invaluable to us, and we take every complaint seriously. We understand that you are seeking a refund from your debt settlement provider, and we want to inform you that our records show that a check has been issued to you.

      Your debt settlement provider (***) will be able to assist you in reviewing this issue further. To ensure this is addressed promptly we have forwarded your complaint to your *** for follow-up. We will track your complaint and be reaching out to you shortly to ensure this was addressed by your ***. The *** you signed up with is the right resource for any concerns or questions you may have about your program.

      Global Holdings is not a debt settlement provider. We administer your dedicated bank account and related payment processing and account management services while you are enrolled in a debt settlement program
      Thank you for allowing us to assist you with this. Should you have any questions about your now closed dedicated account, please contact us at ************** or via email at *************************

    • Initial Complaint

      Date:06/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by ********** - Elevatel with an offer to consolidate my credit card debt. The transaction date was 3/19/2024. The agreement was that they would pay off the creditors to a total of $32,725.00 and I would pay $539.50 per month to them. I saw that my bank account was being debited that amount by Global Holdings LLC. I had never talked with them nor was I aware they would be part of the transaction. They have taken 3 months' worth of payments out 4/3, 5/1, & 6/3. Meanwhile, I have had to pay the creditors their payment every month as well, putting me in dire financial straits. When I attempted to contact ************************ the phone does not connect and there is no response to my emails. The only account # I was given if titled ******************** Account #****************

      Business Response

      Date: 06/20/2024

      Thank you for reaching out to us through the Better Business Bureau (BBB). Your feedback is very important to us, and we take every complaint seriously. Firstly, we want to explain how Global Holdings is involved in your debt settlement program. While Global doesn't directly provide debt settlement services, we do manage the *****insured account and payment processing for the transactions related to your debt settlement program.

      We apologize if your experience with Global did not meet your expectations. We sent you a welcome letter on 3/20/2024, which explains who we are and how we will support you throughout this process. We would appreciate the opportunity to discuss this further with you. Please feel free to contact us at ************************* or by phone at **************.

      Meanwhile, the debt settlement provider (DSP) you signed up with is the right resource for program-specific information, such as creditor settlements, program progress,refunds, and timelines. They will be able to assist you regarding all program details. We have forwarded your complaint to your DSP to ensure prompt attention. We will monitor the progress of your complaint and will contact you shortly to confirm that your DSP has addressed the matter. Your DSP is the appropriate resource for any concerns or questions you may have about your program.

    • Initial Complaint

      Date:06/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been trying to call to find out y they r billing me and all I get is hold and the hung up on they won't return my calls .The one time i did get them they couldn't tell who they r collecting for THIS IS A SCAM

      Business Response

      Date: 06/20/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). Your feedback is invaluable to us, and we take every complaint seriously. Upon reviewing your account, we found that weve spoken with you once. During that conversation, you requested the information for your Debt Settlement provider, which we provided.

       Your debt settlement provider (***) will be able to assist you in reviewing your program and contract details.. To ensure this is addressed promptly we have forwarded your complaint to your *** for follow-up. We will track your complaint and be reaching out to you shortly to ensure this was addressed by your ***. The *** you signed up with is the right resource for any concerns or questions you may have about your program.

      Global Holdings is not a debt settlement provider. We administer your dedicated bank account and related payment processing and account management services while you are enrolled in a debt settlement program
      Thank you for allowing us to assist you with this. Should you have any questions about your dedicated account, please contact us at ************** or via email at *************************

    • Initial Complaint

      Date:06/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction started on October ******* for the amount of ******, to continue on every 16th of the month after that. A few months went by and I noticed they were not fulfilling what they promised. I reached out to *********************** as I started to feel uneasy, I got no answer . I called global holdings llc to get a refund for services not rendered and a very rude and unprofessional woman connected me to a dead line with a busy signal. I called my creditors and they said no one has reached out to them to settle my debts. I came to the bbb site and seen they are fraudulent and a scam. I also recently been made aware there is a lawsuit against them for taking all their fees first and not providing services. I would like a full refund as they did not fulfill their part of the contract by any means.

      Business Response

      Date: 06/18/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). Your feedback is invaluable to us, and we take every complaint seriously. We understand that you are requesting a refund.

      Your debt settlement provider (***) will be able to assist you in reviewing this issue. To ensure this is addressed promptly we have forwarded your complaint to your *** for follow-up. We will track your complaint and be reaching out to you shortly to ensure this was addressed by your ***. The *** you signed up with is the right resource for any concerns or questions you may have about your program.

      Global Holdings is not a debt settlement provider. We administer your dedicated bank account and related payment processing and account management services while you are enrolled in a debt settlement program
      Thank you for allowing us to assist you with this. Should you have any questions about your dedicated account, please contact us at ************** or via email at *************************

      Customer Answer

      Date: 06/19/2024

      I am rejecting this response because:   Date of transaction started on October ******* for the amount of ******, to continue on every 16th of the month after that. A few months went by and I noticed they were not fulfilling what they promised. I reached out to *********************** as I started to feel uneasy, I got no answer . I called global holdings llc to get a refund for services not rendered and a very rude and unprofessional woman connected me to a dead line with a busy signal. I called my creditors and they said no one has reached out to them to settle my debts. I came to the bbb site and seen they are fraudulent and a scam. I also recently been made aware there is a lawsuit against them for taking all their fees first and not providing services. I would like a full refund of $2644.00 as they did not fulfill their part of the contract by any means.

    • Initial Complaint

      Date:05/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been paying $189 twice a month to create fund for debt settlement

      Business Response

      Date: 06/10/2024

      Thank you for reaching out to us through the Better Business Bureau (BBB). Your feedback is important to us, and we take every complaint seriously. We understand that you are requesting a refund.

      Your debt settlement provider (***) will be able to assist you in reviewing this issue.To ensure this is addressed promptly we have forwarded your complaint to your *** for follow-up. We will track your complaint and be reaching out to you shortly to ensure this was addressed by your ***. The *** you signed up with is the right resource for any concerns or questions you may have about your program.

      Global Holdings is not a debt settlement provider. We administer your dedicated bank account and related payment processing and account management services while you are enrolled in a debt settlement program
      Thank you for allowing us to assist you with this. Should you have any questions about your dedicated account, please contact us at ************** or via email at *************************

    • Initial Complaint

      Date:05/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May 2023 my wife and I entered into this Debt Consolidation program via White *** Law Firm.Starting June 1, 2023 automatic payments were debited from our account and set aside with Global Holdings to be used for negotiation with creditors. In early 2024, we learned that White *** Law Firm was indirectly named in a lawsuit and ceased negotiation with creditors without informing us, their clients. When we attempted to cancel from the program, Global Holdings said they would not refund us any of their fees, which were taken up front. We feel this is a breach of contract as they did not provide the services promised (negotiation of settlement with our creditors) but still kept over 50% of the money debited for their 'fees.

      Business Response

      Date: 06/10/2024

      Thank you for reaching out to us through the Better Business Bureau (BBB). Your feedback is important to us, and we take every complaint seriously. We understand that you are asking for a refund. Based on our records, it appears that your account is currently closed, and a refund has been provided.

      Your debt settlement provider (***) will be able to assist you in reviewing this issue. To ensure this is addressed promptly we have forwarded your complaint to your *** for follow-up. We will track your complaint and be reaching out to you shortly to ensure this was addressed by your ***. The *** you signed up with is the right resource for any concerns or questions you may have about your program.

      Global Holdings is not a debt settlement provider. We administer your dedicated bank account and related payment processing and account management services while you are enrolled in a debt settlement program
      Thank you for allowing us to assist you with this. Should you have any questions about your dedicated account, please contact us at ************** or via email at *************************

    • Initial Complaint

      Date:05/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enrolled in a debt management program in order to settle debts and no progress has been made in 10 months. I cancelled my contract and requested a refund. I have called Global Holdings, LLC MULTIPLE times and NO ONE ever answers the phone. I will chargeback every charge unless my funds are sent back to me in entirety.

      Business Response

      Date: 06/10/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We understand that you have been experiencing difficulties in obtaining a refund from the debt settlement provider. Upon reviewing your account, our records indicate that a refund has been issued. 


      We have forwarded your complaint to your DSP for prompt review, and we will be monitoring the progress closely. We will be in touch with you soon to ensure that your DSP has addressed the issue. Your DSP is your primary point of contact for any questions or concerns regarding your program.

      Global Holdings does not provide debt settlement services. We are responsible for managing your dedicated bank account and handling related payment processing services while you are participating in a debt settlement program.

      Thank you for allowing us to assist you. If you have any questions about your dedicated account, please contact us at ************** or via email at *************************.

    • Initial Complaint

      Date:05/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of 5/19/2024, I have attempted to call Global Holdings 3 times, left a voicemail, and sent an email regarding the funds available in my debt settlement account to no avail. They advertise that the account is under my control, however, I have no option of retrieving these funds without contacting their call center. I have $2,951.10 available in this account and they take a $10.95 fee from it every month. I would like this account to be closed and the money paid back to me in full.

      Business Response

      Date: 06/18/2024

      Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). Your feedback is invaluable to us, and we take every complaint seriously. We understand that you were having difficulty contacting Global Holdings. Our records show that we have only received one voicemail message from you regarding being locked out. Upon further review of your account, we found that your dedicated account is now closed, and a refund has been issued.

      Your debt settlement provider (***) is the appropriate point of contact to assist with these types of issues. To ensure prompt resolution, we have forwarded your complaint to your *** for follow-up. We will monitor the progress of your complaint and will be in touch with you soon to ensure that your *** has addressed it. The *** you signed up with is the best place to address any concerns or questions you may have about your program.

      Global Holdings is not a debt settlement provider. We administer your dedicated bank account and related payment processing and account management services while you are enrolled in a debt settlement program
      Thank you for allowing us to assist you with this. Should you have any questions about your dedicated account, please contact us at ************** or via email at *************************

    • Initial Complaint

      Date:05/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact this company to return the funds in my account. I have already ceased all contact and cancelled my debt consolidation account and now ******************** is not processing the withdrawl that is MY money. After cancellation, they took out a monthly fee, even though they have been requested to return the funds to me. I have tried to contact the company but it places you on hold then transfers to voicemail. I have sent messages through the contact us system and even left voicemails since they do not answer. They are doing everything they can NOT to return the money in my account and continue to take monthly fees. This is the equivalent of a bank account, it is MY money. I just want the money back that is in my account.

      Business Response

      Date: 06/18/2024

      Thank you for reaching out to us through the Better Business Bureau (BBB). Your feedback is important to us, and we take every complaint seriously. We understand that you are asking for a refund. Based on our records, it appears that your account is currently closed, and a refund has been provided.

      Your debt settlement provider (***) will be able to assist you in reviewing this issue.To ensure this was addressed promptly we have forwarded your complaint to your *** for follow-up. We will track your complaint and be reaching out to you shortly to ensure this was addressed by your ***. The *** you signed up with is the right resource for any concerns or questions you may have about your program.

      Global Holdings is not a debt settlement provider. We administer your dedicated bank account and related payment processing and account management services while you are enrolled in a debt settlement program
      Thank you for allowing us to assist you with this. Should you have any questions about your dedicated account, please contact us at ************** or via email at *************************

    Global Holdings, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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