Complaints

This profile includes complaints for Love's Travel Stops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Love's Travel Stops has 252 locations, listed below.

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• 

  Love's Travel Stops

  2627 Oklahoma Ave Woodward, OK 73801-4009

• 

  Love's Travel Store

  300 Arby Dr Clanton, AL 35046-3918

• 

  Loves Travel Stop

  126 E Flying K Rd Loxley, AL 36551-2601

• 

  Love's Travel Stops & Country Stores

  2000 E Tehachapi Blvd Tehachapi, CA 93561-9680

• 

  Love's Travel Stop

  1015 Hospital Rd Brush, CO 80723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 4 new 11R22.5 tires. Loves installed 3 11R22.5 tires and 1 295/75 R 22.5 tire on the inside of the rear drive axle, as to conceal. I discovered the problem during a DOT inspection. Loves refuses to Right the Wrong. Come on man.....
  

  Business Response

  Date: 09/02/2022

  
  thank you for contacting us about your recent experience. In order for us to make sure your concerns are escalated to the correct operations team, we will need to know the location you visited. We want to know what's important to you and appreciate the time you've taken to reach out to us!

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not being fair enough and working the workers like slaves and racism and not paying enough money they need a 6 dollar raise and can't afford to pay for bills or anything and don't want to get overtime

  Business Response

  Date: 09/02/2022

  Hello *******, thanks so much for contacting us! We have received your message and forwarded your concerns to the Employee ********************* For assistance regarding your issue, you can reach out to our Employee ******************** at our main corporate office. You can reach them at ************** use extension ****. If you prefer, you can hit 0 and speak to the Operator. They can also be reached at ************************************************** The main office is open from 8AM to 5PM CST, Monday through Friday. Please let us know if you have any further questions or concerns we can assist with.
  
  Thank you again for reaching out and have a nice day!
  
  

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 7, 2022 I went to Loves #*** where I had my truck parked waiting for servicing and learned that it had been towed. Store #*** is the site I frequently visit for servicing, Ms. ***** the maintenance shop supervisor along with a representative of mine had been discussing how to gain access to my TLC credits. I am there enough that when I was on my phone trying to learn how to hurry this process along a representative from #*** greeted me with ****** you are in here so much I am going to have to give you a shirt (Loves), because it is like you work here! As you can determine I have had a constant presence there!Additionally, along with waiting to gain access to my aforementioned TLC credits or warranties . I phoned corporate and spoke with a representative who in turn connected me with *** in Yemassess, SC store #***. This is where I had my alternator replaced (cost $764.91). From March to **** I had installed four batteries @ $732.68, because the starter, which was replaced by a roadside mechanic from Loves (store#***) left a wire off causing the starter to kill my alternator and batteries, which triggered the truck to run off straight battery and this information is according Loves #*** at the time of my servicing. I must mention that I had two starters installed: 1. *********, ** location #***, roadside servicing, wire not connected cost $964.45 2. Installation *******, ** location # ***. cost $841.12 mechanic diagnosed the starter was missing 2 bolts from the unit and the 3rd bolt was almost all the way out causing the starter to arc on the metal and caused the unit to burn up.*** (store #***) and I had been actively conversing along with a contact of mine about gaining the necessary paper work from Freightliner in SC to cover the warranty for replacement part of the alternator. I have since learned that my part was purchased from an aftermarket place, which is perhaps why it went out quickly. My truck in now in the pound and I have no money to get it out!

  Business Response

  Date: 08/12/2022

  thanks so much for bringing your experience to our attention. We have escalated your concerns with the operations team and requested they contact you to discuss this situation further. Please let us know if you do not hear from someone within 3 business days, we'll be more than happy to re-escalate this concern if necessary. 

  Customer Answer

  Date: 08/17/2022

  
  Complaint: ********
  
  I am rejecting this response because: This complaint is the original grievance that I posted regarding the Loves Travel Stop located at the following location: Exit 131    *****************, **    I-95
  200 *******************************************************************************. The bottom line to my situation is that they did not honor the warranty on the products and or services they perform on my tractor trailer within a reasonable timeframe and my truck was towed. It has since been impounded I was and am unable to pay to get it out. The documents that I see posted are the documents that I submitted. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/17/2022

  
  Hello ******, thank you for bringing this to our attention.
  
  I have forwarded your comments to our ********* Area Manager and the District Manager over the ****************, ** location so they can dig into this. We've requested they contact you to discuss this situation further. Please let us know if you do not hear from someone within 3-5 business days, we'll be more than happy to re-escalate this concern if necessary. 
  
  
  Thanks again for contacting Love's Travel Stops!
  

  Customer Answer

  Date: 08/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July/13/22 I visited this business for my Truck PM oil change. after hours of waiting they took my truck in and had me leave the shop for safety reasons. After a few hours they called me for payments and had me take my truck put of the shop according to the shop agent it was done. I took my Truck and left the area while driving my oil was drained completely when I stoped I noticed that the oil cap on the bottom of the engine is missing and the oil which dripping is old dark to my understanding they did not change my engine oil or they dumped used oil into my truck.same day contracted the store they send a mechanic to help, when he saw the problem he contacted the store and advised them to tow the truck into a dealership since all oil was drained and there could be Sever engine damage. I towed the truck to the dealer they checked it and find out that my truck needs a new Engine. Loves corporate send someone to investigate this matter however they took the responsibility and offer me a settlement of 56k however my engine replacement cost is 81k and truck value is between 85k to 105k, Loves corporate agent keep boiling me to accept this offer and I have until next Friday or they will close this case. I have contacted many dealers for truck prices and they all says the truck value is over 85K. I WOULD REALLY APPRECIATE IF YOU GUYS CAN ASSIST ME TO RESOLVE THIS MATTER. I have been unemployed since this incident. Up coming month I will miss my truck payment since I have no income

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 3 tires that blowout in less then 2 weeks. I called for roadside assistance and had to wait over 24hrs for a service call! And when they finally came out..... they wouldn't honor the warranty because it was another location where we got the tires from! Love's refuse to call me back or honor their warranty on the tires...... I've been waiting on "Wade *********" the district manager of the store to call me back since, July 14th! He has refused to call me back and fix the situation..... after 3 attempts. Next stop; small claims..... DO NOT GO TO LOVE'S FOR TIRES OR SERVICE.....THEY WILL NOT HONOR THEIR WARRANTY!

  Business Response

  Date: 07/29/2022

  We contacted the customer via email 07/29/22 explaining he will receive a call in reference to his warranty. He also called Love's Customer service in reference to this. We apologized for the experience and assured this would be addressed. 

  Customer Answer

  Date: 07/29/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  Jovan*********

  Business Response

  Date: 07/29/2022

  We have corrected the case to be about the correct Truck Care shop in Barstow, CA. I did receive word from our operations team that they are going to call the customer today. Please let us know if you have any further questions or concerns we can assist with. 
  
  

• Initial Complaint

  Date:07/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18 2022 7am i was pulled into Loves truck shop to have my starter replaced and my AC fixed on my truck from 7am till 2pm when the mechanic was getting off decides to now tell me there wasn't anything he could do to fix my truck after running up the time clock on me at $129 each hour Instead of changing out my whole starter he takes off my solenoid and didn't replace it right as he founded it but instead unprofessionally put it hanging off of the side of my starter so I feel robbed and scammed out of $1253 that was charged I paid to have nothing done nor fixed on my truck I've reached out and made a complaint to the Loves headquarters department and still haven't heard anything back reguarding this issue

  Business Response

  Date: 07/20/2022

  Hello *****, thank you so much for contacting us with your concern. We have sent you an email requesting location details for which store this occurred at so we can set up a call between you and the operations team. Please respond to that email at your earliest convenience. Thank you again for reaching out!

  Customer Answer

  Date: 07/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about Love's #*** in *******, ** First off some details that are relevant. A complaint has been previously made (by my parents) about how this store has treated me in the past. The complaint number for that is #********. I wish that I could say that the company has made ANY effort to learn how to treat their customers since that complaint (which was less than ONE MONTH ago by the way). You'd think they could have at least pretended to be on good behavior and left me alone for just one single month. Apparently not.So, on 7/8/2022, I entered the store some time around 4pm. I had picked up a ******** (I believe) and had set it on the corner of the gas desk and went out and got some things out of my backpack (my wallet, laptop, and a 3DS). I came back in and began playing my 3DS. At this point I had been here a total of maybe 6 minutes (half that time I was grabbing things from my car). I was standing off to the side (not in anyone's way/bothering anyone/or even talking to anyone) playing my 3DS when the ** (*******************) came up and told me that he was going to give me 15 minutes to get out of the store. First off that's extremely rude and you should never speak to anyone that way... let alone a customer of your establishment. Love's (the Subway AND the ********** have designated places to just lounge and do nothing. People literally sleep in the store sometimes. So....why am I being targeted and harassed for not bothering anyone for a total of **** minutes but these people can be in the store for hours at a time and not even be approached? Don't say I was bothering anyone because I was playing a video game and concentrating on it not speaking to anyone. I was standing out of the pathway and in nobody's way. Don't say I was loitering because I had every intention to buy products that I had already placed at the gas desk. So what is it about me that bothers these people so much they feel the need to bully me every time I enter the store? PLEASE resolve this!!

  Business Response

  Date: 07/17/2022

  We responded to the previous employee on July 15 and the customers parents on June 15th and advised both times that we would not be able to assist with their concerns and that they will need to reach out the the Employee Relations Department to address concerns regarding the customers previous work environment.

  Customer Answer

  Date: 07/20/2022

  
  Complaint: ********
  
  I am rejecting this response because: my complaints have nothing at all to do with me being an employee. I only mentioned that I WAS previously an employee. I am now a customer and I (and my entire family) am being harassed, bullied, discriminated against, and just being treated quite poorly by the management at the Love's in question. My complaint has nothing to do with how I was treated as an employee. That being said I do believe it was quite cowardly and pathetic to fire me over a family emergency but that isn't my complaint nor will I ever complain about that because nothing will ever come of it. My complaint and my parents' complaint from last month are BOTH about how I am being treated AS A CUSTOMER.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/20/2022

  We have reached out to the customer/former employee multiple times and have also passed along their comments about their experiences to our Employee Relations since they were once employed by Love's and also to the District and Divisional Manager. This is now in the hands of our Employee Relations department and management above the store level to address. 

  Customer Answer

  Date: 07/21/2022

  Complaint: ********
  
  I am rejecting this response because:I have NEVER been reached out to in regards to anything about any of my complaints. NOT. ONE. SINGLE. TIME.  I am getting tired of you all just dodging the issue. Somebody is going to fix this problem and I am not going to drop my complaint until I get resolution. In my opinion, the managers of the store in question need to apologize DIRECTLY THEMSELVES. This serves two purposes. 1.) It shows them that their actions have consequences and that they cannot just do whatever they please because they are best friends with the district manager and therefore HE won't be assigning any training.. 2. Having the managers directly apologize themselves creates a chance to start over and both parties move on from any past issues that they may have had. The managers at this Love's treat me and my family like we are trash. This is not fair nor is it acceptable. We have done nothing wrong.This is NOT an employee/employer dispute this is about how I'm being treat AS. A. CUSTOMER. I simply want to be able to walk into this store and be left alone as long as I'm not causing a disturbance. And I would like an apology from the managers (******************* and ***********************) to assure that they understand that I am allowed in this store. I have not been trespassed nor is there a reason to trespass me as I've never done anything wrong. So, I say again, pass the message along to whoever you want but I will not close this complaint out until this is resolved. And, if I must say so, I find it to be pathetic it's taking this long to get a simple apology.I'm not asking for some type of punishment. I simply want an apology. They don't have to mean it just apologize. Isn't that what the whole slogan behind B.L.A.S.T. is? Believe, Listen, Apologize, Solve, Thank That's YOUR OWN TRAINING though. Sooo why is it so hard to follow it? A customer has come to you asking for an apology.... why can't we just simply have that happen and move on?
  

• Initial Complaint

  Date:07/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complaint about the music in the loves travel stop specifically the  Prosser Wa store. I was in the store with my family and a song came on the days B**** in it, and does not edit the music. Also sexually explicit music such as Baby got back came on with no editing content. This is a family friends truck stop. That children are in. No explicit language should be that audible. Id love to see that change or we will take out pit stop else where. Thanks.

  Business Response

  Date: 07/14/2022

  Hello ******, thank you for letting us know about your unpleasant experience at our *******, ********** location. 
  
  
  I will forward your comment to the operations team over that location so they can look into the things you mentioned. One thing we all expect at any business we visit is to be treated in a pleasant and professional manner and it looks like we let you down! Please accept my apology for the choice of music that was playing at the store and rest assured they will be addressed immediately. 
  
  
  Your feedback is important to us and we appreciate the time you've taken to let us know about your experience so we can work to improve our operation. We encourage you to reach out to us any time your visit to a Love's isn't everything you hoped it would be.
  
  
  Stay safe on the road, have a great day!
  
  
  Kindest regards,
  Jordan **
  
  Loves Travel Stops

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck was damaged by lives employee he admitted to the damage gave me a receipt in writing stating he damaged my trucks and loves would cover repairs now I cant get loves to return my call to get my truck repaired there custom service department keeps telling me a different story everytime I need help

  Business Response

  Date: 07/13/2022

  thanks so much for bringing your experience at our Lake City, FL location to our attention. We have escalated your concerns with the operations team and requested they contact you to discuss this situation further. Please let us know if you do not hear from someone within 3 business days, we'll be more than happy to re-escalate this concern if necessary.