Complaints

This profile includes complaints for Love's Travel Stops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Love's Travel Stops has 252 locations, listed below.

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  Love's Travel Stops

  2627 Oklahoma Ave Woodward, OK 73801-4009

• 

  Love's Travel Stops

  83 Carl Cannon Blvd Jasper, AL 35501-9501

• 

  Love's #223

  1553 W Colony Rd Ripon, CA 95366-9419

• 

  Love's Travel Stops & Country

  29025 Plaza Dr Santa Nella, CA 95322

• 

  Love's Travel Stop

  5505 Travel Plaza Dr Fountain, CO 80817

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 10/11/22 I visited the Loves travel shop (Store #***) on my way from ******* down to Odessa. I ended up playing in their game room that had slot machines and ended up winning almost $2000 in in-store credit which I used that day. Before I used the credit they had informed me that I had 30 days to use the credit and that I also had 30 days to do an exchange. I tried to exchange the items at a Loves Travel shop closer to where I live but was told that without a receipt that they could not do the exchange for me. They called the General Manager ****** in store *** in ******* ** and ****** would not send over a copy of the receipt. I called customer service to express my frustration that it should not matter how the items where purchased and that I am not looking for a refund but for just an exchange. after waiting on the phone for a little over an hour they finally are able to pull up my receipt but customer service is saying that since ****** the General Manager is refusing to allow me to exchange my items ( even though I was willing to drive 4 1/2 hours to make the exchange happen) that there is nothing that can be done There are no signs anywhere in the game room or at the loves location saying that if you win in-store credit and use it to buy something that you are not allowed to exchange but it does clearly say on the receipt that I have 30 days to make an exchange

  Business Response

  Date: 11/02/2022

  Hello *******, thanks so much for bringing your experience at our *******, ** location to our attention.

   

  We have escalated your concerns with the operations team and requested they contact you to discuss this situation further. Please let us know if you do not hear from someone within 3-5 business days, we'll be more than happy to re-escalate this concern if necessary.

   

  Thanks for choosing Love's!

   

  Best Regards, 

  Love's Customer Service

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Love's Travel Stop in *************, ** on 10/08/2022and paid for $20 worth of gas with a $100 bill. The clerk was a *********** was CLEARLY not trained very well because as she accepted my money she was talking to a ************** didn't notice how much I had given her. She must've hit the exact tender button & thought I gave her a $20 because she wasn't paying close enough attention and gave me No Change.I IMMEDIATELY told her this was wrong and asked for the rest of my change. She insisted I only gave her a $20 bill. I asked for her to call a manager. The operations manager came over I think his name was ******* checked the drawer again after her. Both the clerk and the manager ONLY looked in the spot where the 100s should've been, insisting I was due no change. I demanded the manager check the security footage. He came back & said I hadn't given her a $100 bill. I pressed the issue and asked what the tape showed. He sheepishly admitted that he couldn't ACTUALLY see the face value of the bill, & the tape ONLY showed the outline of a bill. I demanded my money back. He categorically refused to help. When I pressed the issue further he FINALLY agreed to check the drawer at shift change at 4pm CST, took down my number, & said he would call me to let me know if they found it After thinking about it further, I called back in and asked the manager to check the 20s and 10s portion of the drawer, fearing that my $100 bill would be given to someone wrongly as change. He insisted that he had done this but he NEVER did. He seemed quite put out that I was asking him to do his job and resolve a customer dispute. I came back at 4pm with my mother, who vouched for me & pointed out that no one who is trying to scam a business would bring their mother back with them to resolve things. He still refused to help, smirked at us when we insisted that this was not right. He told us we had to leave. I will NEVER use Love's again & have told at least 50 people I know

  Business Response

  Date: 10/25/2022

  thank you for contacting us. We are sorry to hear about your recent experience and have passed your information to the correct department. Someone from that department will be in contact with you. You are also more than welcome to contact them directly; they are available Monday to Friday from 8 am to 5 pm at 1-800-OKLOVES ***************).

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  so I come to loves to get gas. I proceeded into the store to prepay for my gas as I'm telling the lady at the counter which the pump I was on she tells me I'm gonna need to move to the other Side of the pump.... which wasn't that big of deal seeing that there was no one at the station ..... well I'm move to the pump and pump 0.27 cent. so at this point I go back into store and she tells me that the remaining balance would process back some time soon ....which on a typical day 4.90 wouldn't be a big then but it was the last 5 I had ..... so when I go back in the store to see if there was any other option the manger on duty on oct 22, the manger just gave a receipt and said it was cool to seat in front of pump until the money is refunding back to my account ..... so this all start at 1 and its 4 and still no money back in my account and my gas light is still on..... what is even more shock is they haven't event put a bag
  

  Business Response

  Date: 10/21/2022

  Hello *****, thank you for letting us know about your unpleasant experience at our ******, ** location. 
  
  
  I will forward your comment to the operations team over that location so they can look into the things you mentioned. One thing we all expect at any business we visit is to be treated in a pleasant and professional manner and it looks like we let you down! Please accept my apology for our team member's actions and for the condition of the fuel pumps and rest assured they will be addressed immediately. 
  
  
  We have escalated your concerns with the operations team and requested they contact you to discuss this situation further. Please let us know if you do not hear from someone within 3-5 business days, we'll be more than happy to re-escalate this concern if necessary. 
  
  
  Thanks again for contacting Love's Travel Stops!
  
  
  Kindest regards,
  **************
  
  Loves Travel Stops

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 30, 2022 we went to the Loves Station in ******, ******. We were driving our DIESEL Motorhome pulling our Jeep. My husband was going to fill our Motorhome with diesel and an attendant came out and asked if he would like him to do it. We wanted our Jeep filled also. H The attendant filled Motorhome with unleaded, we told him unleaded for Jeep, Motorhome clearly had Diesel only on cap as well as Diesel on body of Motorhome. When driving down the road I looked at receipt and noticed it said unleaded on both receipts..we quickly pulled off. We drove 24 miles. ****** Station and received no help from **** the manager. he just said we asked for unleaded. We've owned the Motorhome for 12 years, never has this happened. We were towed and payed $175.00 over the limit of $500. Thankfully J&H automotive got us in, drained tank and we prayed for no residual damage cost $733.43. It was beyond traumatic as we had to drive back to Az and we are senior citizens. We had to refill our tank of approximately 55 gallons at $4.99 a gallon. I have tried to contact Loves and have filled out the complaint form. I have heard NOTHING from them. This was really quite terrifying as the shop said there could be residual problems and to pull off if we notice anything. Thankfully we made it home.

  Business Response

  Date: 10/16/2022

  Hello *******, thank you for the feedback regarding your experience at our ********** location.
  
  We have escalated your concerns with the operations team and requested they contact you to discuss this situation further. Please let us know if you do not hear from someone within 5 business days, we'll be more than happy to re-escalate this concern if necessary.

  
  Thanks for choosing Love's, stay safe on the road!

   

  Best Regards, 

  Love's Customer Service

• Initial Complaint

  Date:10/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 1st, 2022 at Loves Store #****************************************************** My husband and I had separate purchases and both at checkout with out debit cards selected no to their CMN Change Donation. However, after looking at the receipt both of our purchases were charged for the donation. The amounts were not a rounding up like Ive seen other stores offer. This is an act of fraud as a consumer has declined the donation charges at the time of purchase but the consumer has been charged anyways.

  Business Response

  Date: 10/02/2022

  Hello ******, thanks so much for bringing your experience to our attention.
  
  We have escalated your concerns with the *************** team and requested they contact you to discuss this situation further. Please let us know if you do not hear from someone within 3 business days, we'll be more than happy to re-escalate this concern if necessary.
  
  Thank you for choosing Loves!

  Love's Customer Service

   

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Love's Corporate includes ****************. They factor invoices for MOTOR CARRIERS across *******. Vogue ************ out of *******, ** did so as well before I became owner. When purchasing the company the contract to factor Vogue's invoices ended. Now months later, invoices that are being billed to our customers (freight brokers ) are being processed and sent out to **************** as if the contract that once was active still is active . Loves refuses to help us correct the costly escape by simple notifying brokers paying them. They refuse to tell us how much of our invoices have been paid to them but our estimates are around $75,000- $100,000 worth of payments where misdirected to Love's remittance account and never notified to our company of them being in possession of our hard earned funds. The underwriters at Loves have mislead our company and avoided direct assistance, simply resorting to generic answers when we get them on the phone long enough to ask a question. A company as big as Love's should have a protocol of action in these cases set into place to avoid carriers having to suffer from payment delays. We know they have it because the invoices we follow up on show proof of payment execution to ****'s account. Even with the proof in hand we can not get a resolution manager or office lead to take our call and discuss how this can be avoided, how much was recieved and sent back to payer, and how much is still in their system as money owed to VOGUE TRUCKING **** ************** is one of the underwriters who refused to help us resolve the existing issue. Shame on Love's for taking advantage of our MC. We can only speculate how many carriers fall victim to this type of unprofesssional and lack of concern for the financial well being of a industry counterpart.

  Business Response

  Date: 09/28/2022

  Love's Financial is not withholding any funds for this carrier. We are returning the funds to the brokers/customers. The carrier executed a mutual release agreement on 06/01/22 that stipulates the following:

  
  Paragraph 4: Subject to the deduction in Paragraph 5 below, for a period of thirty (30) days from the date of this Agreement and subject to the deduction in Paragraph 5 below, Loves agrees to return to the appropriate account debtor/customer within fourteen (14) business days, any amounts remitted to Vero for receivables of Client subsequent to the execution of this Agreement

  
  Paragraph 5 : Any amounts received after the thirty (30) day period are subject to a ten percent (10%) forwarding fee which shall be deducted from amounts received.

  
  After executing the mutual release agreement,Loves provided the carrier with a General Release Letter that can be shared with all of their customers/brokers so the remit to and banking information can be updated to the carriers info. Loves responsibility is not to reach out to the brokers and change the remit to and previously saved banking information. The carrier has the authority to do so by presenting the mentioned General Release Letter.

  
  This mutual release agreement can be shared once again with the carrier upon request. We are also attaching this carrier's most recent list of forwarded payments to their broker as we follow the mutual release agreement. If there are any other payments that the carrier is looking for and we need to research; we kindly ask the carrier to provide the pertinent information (Copy of cashed check, wire confirmation, etc)

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Love’s location in Davenport Florida(#627) on July 22 for a preventative maintenance. I called in before arriving and was told that they will accommodate me. After waiting for four hours, they called and indicated that they would not be servicing my vehicle. I called in to file a complaint to Love’s customer service and I have not heard from anyone about this. They should pay me for my loss including time, fuel sitting there for four hours and having to drive somewhere else to get the work done, burning more fuel losing more time.
  

  Business Response

  Date: 09/22/2022

  We contacted the customer via email 09/22/22 and apologized for the experience and assured someone will reach out to him in reference to his visit and complaint. **** care manager will address at store level and contact the customer. 

• Initial Complaint

  Date:09/21/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me some over priced merchandise that I couldn't use. They refused to give me my money back and I emailed corporate and they haven't gotten back to me. I left it there while they gave me an attitude. They need to let people know at the door they don't issue refunds.

  Business Response

  Date: 09/21/2022

  9/21/2022
  
  Better Business Bureau of Southern Piedmont and Western **************
  9719 *****************, Suite 300
  ********, ** 28105
  
  Name: *********************
  RE: Case #: 18032324
  
  Dear *********************************:
  
  Thank you for giving ****** an opportunity to respond to your letter.
  
  I am in receipt of your 9/21/2022 correspondence regarding a complaint that has been filed by **********************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ********************* to address their concern. 
  
  ***** appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ******************
  Lowes Executive Customer Relations
  **************

  Business Response

  Date: 09/22/2022

  Hello ******, thank you for bringing this issue to our attention. 

   

  We sincerely apologize for the recent experience you had at one of our ********, **, travel stops when you were refused a refund on the items that you purchased. Please provide a list of the items that you purchased and the address of the location that you visited so that we can notify the operations team over the location and have them address this issue as soon as possible. We appreciate the time you've taken to contact us and hope you have a great day. 

   

  Thank you for choosing Love's!

   

  Best regards,

  Love's Customer Service

  Customer Answer

  Date: 09/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business and its the wrong business. 

  It's Loves not Lowes . 

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 10 2022 I entered the loves store #369 In Dickson tn around 5 a.m. on my way to work as I frequent the store weekly. The lady working the register was with another customer and several other customers shopping in the store overheard her as well before she even finished with the person in front me she looks over him at me and begins yelling your not allowed in this store you have to leave I said excuse me are u talking to me she began stating that her manager told her that last week I stole a lighter from the store which is biggest lie ever. I’ve never taken a thing from that store and I can’t remember ever even looking at the lighters in that store. I ask to speak to the manager immediately and she continued to be rude and loud refusing me service I was told a manager wasn’t available until 8 a.m and I ask to rewind the security cameras from the time they are wrongfully and rudely accusing me of cuz I wanna see it to because I no damn well that I never took a lighter or anything else from that store. This is being handled ina a very unprofessional fashion and I’ve been a customer to that store for many years. It was totally humiliating and very mishandled and I’d the manager thought they saw me take a lighter why wasn’t the issue handled at the time they say they say me take a lighter which I put my hand on a bible I didn’t do this needs attention ASAP
  

  Business Response

  Date: 09/11/2022

  Hello Stephanie, thanks so much for bringing your experience at our Dickson, TN location to our attention. We have escalated your concerns with the operations team and requested they contact you to discuss this situation further. Please let us know if you do not hear from someone within 3 business days, we'll be more than happy to re-escalate this concern if necessary.
  
  

  Thank you for choosing Love's!

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Love's is calling a tow company 400 feet . Charging ****** dollars. No signs or details regarding dropped trailer. I feel signs should be available. A Ponzi scheme is being operated and needs an investigation

  Business Response

  Date: 09/07/2022

  Hello ******, thank you for contacting us regarding your recent visit.
  
  We'll bring the Operations team over the store into this situation to ensure the store enforces all parking policies. We understand how frustrating this may be when the policy is not enforced at all stores and apologize you were impacted negatively during your most recent visit.  For the safety of everyone involved, we require Team Members to ensure drivers are in properly marked parking spots at all times. This poses so many risks to us and the drivers and we take this very seriously. If you would like to let us know the location of the store you experienced this at we will be more than welcome to send your feedback to them. We look forward to hearing back from you.
  
  
  Thanks again for bringing this to our attention, we hope you have a great day!
  
  
  Kindest regards,
  Love's Customer Service
  

  Customer Answer

  Date: 09/07/2022

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

   

   

  The matter does not address  ****** dollar towing fee.

  Business Response

  Date: 09/09/2022

  Hello ******, thank you for contacting us about your recent experience.In order for us to make sure your concerns are escalated to the correct operations team, we will need to know the location you visited. Please reply back and we will

  escalate your concerns appropriately. However, please be advised that per Love's policy, we do not offer reserved parking of any kind. This includes dropped trailers, passenger vehicles, etc. 

   Thanks again for reaching out and we look forward to hearing from you!

   

  Cordially,

  Love's Travel Stops

  
  
  

  Customer Answer

  Date: 09/09/2022

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********************;

  Please use knowledgeable and clear precise information to the drivers of the policy.