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Business Profile

New Car Dealers

Joe Cooper Ford Yukon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a brand new Ranger in January 2022. Took it in for hard shifting issues in June or July. They told me it was normal and dismissed me. I'm about to have my transmission rebuilt by another dealer. They scratched my paint by dropping a tool on it the very first time I took it in for an oil change and refused to accept responsibility. The 2nd oil change they failed to put a plastic stay in and it ripped the liner in the fender well. I had to argue to get them to replace that. They promised an engine cover when I bought it - I had to take the *** in and ARGUE to get the engine cover they promised to begin with. It took over a year to figure out all the issues I'm having with the truck that I bought brand new with 11 miles on it.

    Business Response

    Date: 10/05/2023

    We have reaches out to the customer and she has not responded . We will continue to try and get ahold of her

    Customer Answer

    Date: 10/05/2023


    Complaint: ********

    I am rejecting this response because:
    I spoke to service director Don *************************************************************

  • Initial Complaint

    Date:06/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I purchased my vehicle from them there was an issue with the headlight which I was told was covered under warranty. Now after diagnostic they are saying it is not covered under warranty. The price is over $2,000 and I felt comfortable because of the warranty to purchase the vehicle now I am stuck with a price that has to be fixed.

    Business Response

    Date: 10/19/2023

    According to our records ************* bought from our Yukon **** location . We asked that this complaint be removed and moved to the correct store .

    The contact info for managers at that location are ******************************************** or ******************************************* 

    Thank you 

    Business Response

    Date: 10/25/2023

    The repair was done by a ****** store and we reimbursed the customer for the repair so they had no out of pocket expense

    Customer Answer

    Date: 10/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 27 Jan 2023 *** Cooper **** negotiated a price to sell a for a **** Bronco vin ***************** which has sticker price of $62,075 for $68,075 in a text message to my wife ***********************. This is $6,000 over sticker price. My wife did not accept the price that night. I went into the dealership the next morning on 28 Jan 2023 and was told by the sales manager who spoke to my wife I would go ahead and pay $68,075 negotiated from night before and he would not sell it to me for that price saying his GM wanted $82,000 now and would not let me buy it. He went on to say people were selling them at auction for way more and could not do the deal. I am not a resailer just a customer. This is crazy price gouging and should not be allowed.

    Business Response

    Date: 01/30/2023

    I apologize for the miscommunication on the price of our New Bronco . There are many different trim levels and packages on these units , and they are priced accordingly to the current market condiitions . This one was priced on the internet for $82,000 online from the day it arrived at our dealership . Other Bronco's with less equipment and no hardtop are priced differently and this is where the confusion happened . We regret how this went and do admit we made a mistake in pricing on your original visit, you shoulod have been quoted the online price and we have coached the people involved . 

    Customer Answer

    Date: 01/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Nothing I can do now because they sold the Bronco.  Dealer is still dishonest and cannot be trusted.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:11/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to *** Cooper **** in Yukon looking for a vehicle that can be flat towed behind our RV. We wanted a **** Explorer and were informed that after 2019 model year the **** Explorer could not be flat towed. ***************************** **** employee said a Jeep ********************** could be flat towed. Based on the assurance of the *** Cooper **** Employee we purchase the vehicle. It was determined by our RV dealer the vehicle could not be flat towed.We found a Grand ********************* at *** Cooper Chevrolet that could be flat towed. *** Cooper **** got the vehicle. We wanted to exchange vehicles and pay the addition $4,600 difference in the purchase price. ***************************** **** gave us $2,700 less credit on the vehicle and want to collect $1,800 tax, title and license cost for a total of $4,500. When the *** Cooper **** employee assured us that the vehicle was able to be flat towed, he made a mistake that we relied on to purchase the vehicle. Not to correct the mistake made by ***************************** **** that want us to pay them $4,500.

    Business Response

    Date: 11/12/2022

    We have traded the customer into the Jeep they found that is flat towable on November 7th 

Joe Cooper Ford Yukon is NOT a BBB Accredited Business.

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