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Business Profile

Retail Sportswear

Nike Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,494 total complaints in the last 3 years.
    • 515 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 3 month old sleep and play for grandson from kohls Washed before putting on baby Later on babys forehead and around eyes blue causing worry to mom Alarmed we called Dr ********* using alcohol wipe Blue dye came off on that ** again this was washed as all infant clothing before putting on baby

      Business Response

      Date: 07/02/2025

      Hi ********,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with your experience. As your Nike item was not originally purchased directly from Nike, we will be unable to facilitate a direct refund or exchange. Because of that, we suggest you visit ******************************* for more information on how to send your item to our trained inspectors who will review it for manufacturing flaws or defects. After they receive and review the item, they will reach out to you with information regarding a possible refund.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 21st ], I placed an order for three pairs of shoes totaling approximately $400. While two pairs were delivered, the third pair (size 2Y) never arrived. I promptly contacted customer service and provided camera footage from my home that clearly shows only two packages being delivered. Despite this, I was told I could not receive a refund for the missing pair.This response is unacceptable, especially considering Ive provided clear evidence. If this issue is not resolved immediately, I will be filing a dispute with my bank for the full order amount. I am requesting either a full refund for the missing item or for it to be resent to me without delay.Desired Resolution:I would like the company to either resend the missing pair of shoes (size 2Y) or issue a refund for the undelivered item. If this is not done promptly, I will move forward with disputing the total transaction amount of approximately $400.? -

      Business Response

      Date: 07/02/2025

      Hi Taviya,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that your order was shipped to you with tracking number 1ZB36G480362108371, which was marked as delivered with a photo being provided by the carrier confirming the delivery on 6/24/25. Because we can see your order was successfully delivered as intended and due to multiple instances of lost packages associated with your address, we are no longer offering additional courtesy refunds or reships per our last email on 05/22/2025.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint because Nike has refused to refund my order C01492311181, despite multiple confirmations from their customer service agents that they sent me the wrong item (a pair of ****** 1 sneakers I never ordered).I have been dealing with this issue for over two months, and I have chat transcripts, screenshots, and emails in which Nike acknowledges the mistake and tells me the issue has been escalated. I have been promised contact from supervisors, further reviews, and resolution, but the case has been repeatedly closed without refund.After seven denials and endless back-and-forth, Nikes only response is a generic statement saying they will no longer address the issue. This is unacceptable. I have already:Filed a complaint with the consumer protection agency in ******Initiated a chargeback through my bank.Started legal proceedings with legal assistance.Nikes handling of this situation has caused me emotional and financial stress. It is unethical to refuse to refund a product that was clearly sent by mistake and confirmed as such.I request an immediate refund of my order and a formal apology for the mishandling of my case.Attachments: Email from Nike acknowledging their mistake Proof of return shipment Order number: C01492311181 Country: *****

      Business Response

      Date: 06/29/2025

      Hi Jairme,
      Thank you for contacting the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that your order was placed in and intended for *****. As the Better Business Bureau and the Nike Team that responds to the filed complaints are based in *****************, we will be unable to assist. We suggest contacting Nike Spain at 011 256 0701 for further assistance at *****************.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:06/19/2025

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Nike order number is C01502940626. I placed an order with ************************** to a valid U.S. shipping address. The package was marked as delivered, but I never received it.I have video evidence showing the courier arrived outside of warehouse hours, did not deliver the package, and then left despite marking it as delivered. This is a failed delivery and potentially false reporting by Nikes logistics partner.When I contacted Nike customer service and even escalated the issue with video proof, they refused to investigate, citing a policy against reshipping addresses. However, this is not a policy dispute this is a clear delivery failure of a paid order.Nike has shown unwillingness to accept responsibility or offer a resolution no refund, no replacement, no investigation. I am now left with no product and no support.?Desired Resolution:I respectfully request that Nike either:1.Deliver the item properly, or2.Issue a full refund for the undelivered order.I am willing to provide any and all evidence, including proof of purchase, tracking logs, and video footage.

      Business Response

      Date: 06/22/2025

      Hi Nurshat,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that your order was shipped to you with tracking number 1LSCXM619217946, which was marked as delivered on 5/27/25 with a signature being obtained by the carrier confirming proof of delivery. Please note that as we can see your order has been delivered as intended and due to a reshipping address being used, we will be unable to further assist. Please work with the reshipping facility and carrier for further assistance.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

      Customer Answer

      Date: 06/22/2025

       
      Complaint: 23493038

      I am rejecting this response because:

      Dear BBB,

      I respectfully reject Nikes response and request that the case remain open for further review.

      Nike stated that my package was delivered and signed for on May 27, 2025. However, I have clear evidence that the package was never received at the destination. The delivery was marked as completed outside of warehouse working hours, and no authorized person signed for it.

      I provided:
      - Written confirmation from the reshipping warehouse that the package never arrived.
      - A video showing no delivery occurred at the reported time.
      - A statement that the warehouse was closed at that time.

      Nike refers to their internal policies regarding reshipping addresses, but I live in ********** and do not have the option to order directly from Nike in the **** Like many international customers, I am forced to use freight forwarding services in order to access original Nike products.

      I am a long-time Nike customer. I choose to buy ********************** specifically because I value the brand and want to wear original, authentic items. But in this case, it was **Nikes chosen courier** who failed to deliver the package properly **not me, not the warehouse**.

      The delivery was mishandled, and the package was never received. The responsibility lies with the delivery provider Nike used, who either delivered to the wrong place or fraudulently marked the item as delivered. Why is Nike refusing to investigate this? Why is the burden being placed on the customer?

      I kindly request that:
      1. Nike opens a formal investigation with the shipping carrier,
      2. Or issues a refund for the lost item.

      I am happy to provide the video and all supporting documents. The video is also available here if needed: [insert video link if uploading externally].

      Thank you for your help.

      Sincerely,  
      Nurshat Usenova  
      Case ID: ********

      Sincerely,

      Nurshat Usenova

    • Initial Complaint

      Date:06/19/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online purchase for the Nike Pegasus Trail 5 shoe in which I paid $180.20. After wearing the shoe for a day I developed a deep bruise on my foot. I am a diabetic and can not afford to have injuries to my feet so I reachout out to Nike support for a resolution. They states since I am out of the return policy window there is nothing I can do. I purchase a lot of products from Nike and I am just asking for a store credit so I can purchase another shoe. I spent almost $200 and I do not want to just throw my money away. I am willing to return the shoe back in exchange for the credit. This injury happened a month ago and is still on my foot today. I can not wear the shoe in fear of my foot being damaged more up to including a cut or gash which could lead to infection which would not be good given my diabetes. I hope the company does the right thing and provide me with credit.

      Business Response

      Date: 06/22/2025

      Hi Demetrius,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with your pair of Nike Pegasus Trail 5 GORE-TEX Men's Waterproof Trail Running Shoes. Please note that I have started a return for your order and provided a pre-paid shipping label in a separate email. Once we receive and review your shoes, a full refund of the $180.20 will be processed back to the original method of payment.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      Steven
      Nike

      Customer Answer

      Date: 06/24/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23492981, and find that this resolution is satisfactory to me. I have already shipped the shoes back and the here is the tracking number 1Z7V80869013436141. 



      Sincerely,



      Demetrius Kelsey

    • Initial Complaint

      Date:06/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of white Nike shoes from Finish Line approximately 2.5 years ago. Within the first year, the shoes began yellowing and a hidden defect became visible under the laces. I visited a Nike store at that time, and an employee confirmed the defect and advised me to contact Nike support, which I intended to do. Unfortunately, due to medical issues, I was unable to follow up right away.Last month, I contacted Nike **************** and explained the situation in full. A representative told me that despite the standard two-year policy, they would review the case if I provided the style number and photos which I promptly did.I received a response from a Nike supervisor, *****, rejecting the claim strictly based on policy. I then followed up with a detailed escalation request, expressing my concern that I was misled by the earlier representative and that customer communication had failed. I received no reply despite sending multiple ************* requesting store credit or coupon as a goodwill gesture and a direct response explaining the conflicting communication and failure to follow up.

      Business Response

      Date: 06/22/2025

      Hi Dionne,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with your Nike shoes. If you believe that your shoes have a manufacturing defect or flaw, please visit claims.nike.com for more information on how to send your shoes to our trained inspectors who will review your shoes for possible flaws. Please note that as you state your shoes were purchased over two and a half years ago, your shoes are beyond the manufacturing warranty and your Claim may be denied.
      Thank you for contacting Nike and have a great day,
      Sincerely,
      Steven
      Nike

      Customer Answer

      Date: 06/22/2025

       

      Complaint: 23487346



      I am rejecting this response because:

      It does not address the substance of my complaint. I already contacted Nike support prior to filing with the BBB. A representative told me they would review my situation despite the 2-year limit, due to the fact that I had photos of the defect from a year after purchase and a Nike store employee confirmed the defect in person.

      I explained that I was delayed in submitting the claim due to documented medical issues. I submitted all requested information, including photos, and then received no follow-up from Nike despite multiple emails — including a final escalation letter.

      Now, Nike is simply directing me back to a process they already said I no longer qualify for. That is not a resolution.

      I’m not asking for a formal warranty claim at this point. I’m asking for a goodwill gesture (store credit, coupon, or discount), given the poor communication, broken promises, and acknowledgment of the defect within the warranty window. I’d still prefer to resolve this directly with Nike, but I’m disappointed that this issue is being brushed aside.


      Sincerely,



      Dionne Diaz

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order with ************************** last week Wednesday and it shows the order was delivered on June *******. I used a freight forwarder as most Caribbean people use. The company indicated they never received the order. I contact *** as the carrier they indicated the order was in fact delivered but to a wrong areas and the shipper should file a claim. Nike the shipper has refused to file a claim on my behalf although I have contacted several times they keep saying the issue was escalated and nothing is being done . I just need this issue resolved. At least they file a claim on my behalf and replace the item.

      Business Response

      Date: 06/22/2025

      Hi *****,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that your order was shipped to you with tracking number 1ZH4F2880303470875, which was marked as successfully delivered on 6/13/25. As we can see your order was delivered as intended, we will be unable to assist at this time. Also, per our previous emails, we are unable to provide any additional courtesy refunds for ************************** orders on this account. We can no longer initiate any ********* investigations or provide any further courtesies for packages sent to you. For further assistance you will need to contact ***/***** about your shipments status.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

      Customer Answer

      Date: 06/23/2025

      please be informed that a few days later the package was recieved. A neighbour got it and was generous to take it to the business 

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a gym membership at Nike training studio on the 22nd of August, and canceled by email, on the phone and in person on September 17. Studio ID ********* Agreement ID ******** PACKAGE - ****** Nike Training Studio - ************** I was fraudulently charged for 7 months from October 27, 2024 until April 27, 2025 for a total of $1,393. Nike training studios is impossible to reach and has refused to return my money since then. Do not sign an agreement with this company. They are not trustworthy people. They will steal your money and your time.

    • Initial Complaint

      Date:06/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am filing a complaint against Nike regarding an unresolved issue with a return and refund.Order Number: R100032801952 Tracking Number: 1Z7V80869008355588 I returned my merchandise (4 pairs of sneakers) to Nike using the prepaid return label that was provided by Nike itself. I handed the package over to **** and according to the tracking information, the package was picked up and scanned by ***. However, Nike claims that they never received the package at their return center.Nike refuses to process my refund, instead instructing me to file a claim with **** as stated in their response:To receive a refund, we will need to receive the item(s) matching the order in compliance with our return policy. I have confirmed with our team at the return center that we have not received your package 1Z7V80869008355588. Therefore, you will need to file a claim with ****I respectfully disagree with Nikes position. Since I used their prepaid label, the shipping contract is between Nike and **** not me as the customer. **********************, as the shipper of record, is responsible for resolving any issues related to the lost package with **** I fulfilled my obligation by returning the item through their provided method.I am requesting BBBs assistance in having Nike take responsibility for their own return process, resolve the shipping issue directly with **** and issue me a full refund for my return.Thank you for your attention to this matter.

      Business Response

      Date: 06/22/2025

      Hi Kostiantyn,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that unfortunately we have not yet received your return. Per our email to you on 10/17/2024, we are unable to provide any additional courtesy refunds for Nike.com orders on this account. All returns will need to be checked in, inspected, and refunded after processed by the team at our warehouse. The results of our warehouse inspections can no longer be overridden or reevaluated. You will be updated via email once returns are processed. I recommend future returns of multiple items or high value be taken to a retail Nike location. You can confirm the refunds issued with a local Nike athlete, and your refund will be issued quicker than when you ship the return to our warehouse. We can no longer initiate any UPS/FedEx investigations or provide any further courtesies for packages sent to you. For further assistance you will need to contact UPS/FedEx about your shipment’s status as Nike is unable to further assist.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      Steven
      Nike

    • Initial Complaint

      Date:06/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 8, 2025, I purchased sneakers at the Nike Factory Store on ***************** for $226.66. As a new Nike member, I was entitled to a in-store 15% sign-up discount (approx. $34), but it wasnt applied due to a system error. I didnt notice until after payment. The store staff tried to help but couldnt apply the discount post-purchase. I contacted Nike Consumer Services ***************) with the case number ********* and Digital Order Number T1T0000005H6PFD. They emailed, stating, We are unable to adjust in-store purchases, and suggested returning to the store, which requires a 3-hour round trip. This is unreasonable, as the store already couldnt resolve the issue. On June 15, 2025, I called again, requesting a supervisor, but was told the email was from a supervisor and no further escalation was possible. Nikes failure to honor the 15% discount and their insistence on a 3-hour store visit, despite the stores inability to help, is unfair. Their response shows unwillingness to resolve the issue, placing an undue burden on me as a loyal customer. Desired Resolution:I request a refund or gift card credit for the $34 discount without returning to the store, given the inconvenience and prior store limitations.

      Business Response

      Date: 06/25/2025

      Hi Fengyuan,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion confusion caused with your order. As a one time courtesy, I have issued a refund for your order. Your original method of payment was refunded a total of $34. Please allow 3-5 business days for your bank to process the return of funds.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      Steven
      Nike

      Customer Answer

      Date: 06/25/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23471381, and find that this resolution is satisfactory to me.




      Sincerely,



      Fengyuan Yu

    Nike Inc is NOT a BBB Accredited Business.

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