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Business Profile

Retail Sportswear

Nike Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nike Inc has 87 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Nike Inc

      1 SW Bowerman Dr Beaverton, OR 97005-0979

    • Nike Inc

      5555 St Louis Mills Blvd # 318 Hazelwood, MO 63042-4431

    • Nike Factory Store

      301 Tanger Dr Ste 101 Terrell, TX 75160-6653

    • Nike Inc

      1475 N Burkhart Rd Howell, MI 48843

    • Nike, Inc.

      375 Premium Outlets Blvd Hagerstown, MD 21740-9523

    Customer Complaints Summary

    • 1,493 total complaints in the last 3 years.
    • 515 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted Nike headquarters 3 times now and been hung up on each time, transferred and no one resolved the problem. I bought 5 pair of Nike sweatpants for my son, 3 were fine and he literally put 2 pair on before going on vacation, bent down to make sure they would be comfortable, and they split from from to back and some on one pair in the leg. These pants were 50 a pair. I want my money back or them replaced.

      Business Response

      Date: 07/14/2022

      Hi *****,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with your pairs of Nike Sweatpants. Attached to this email I have provided a pre-paid shipping label for you to end the pants to me directly at Nike WHQ in *********, ****** so I can personally take a look at them. After I receive and inspect them, I will reach out to you directly with information regarding a possible refund. Please note to include a copy of the original receipt to ensure you are refunded the proper amount.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    Nike Inc is NOT a BBB Accredited Business.

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