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Business Profile

Retail Sportswear

Nike Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,493 total complaints in the last 3 years.
    • 515 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number C00927101339 Item Nike Blazer Mid '77 I have made 11 phone calls, 6 emails and 3 chat attempts to get this resolved. I also recorded all calls/emails/chats for proof, I was sent a pair size 7 shoe and it did not fit, they sent return label and I had *** pick up from my home. I have camera footage of pick up. The tracking info is invalid or non existent. *** never left anything from pick up. Only the tracking info. I waited 1 week like they said. Week 2 called the resolution was they were going to send me my correct size of 7.5 shoe and send tracking ( 3rd call into Nike this took place) I waited 3 days no tracking of correct item. Called back they never sent it. They were getting it corrected. Waited a few days still nothing, called back again. They said they cant send me correct pair I need to call *** after already calling by the way the 3rd call we 3 way ***. And thats why she was sending me the correct pair. After weeks of calling *** and Nike and then both telling me to call eachother to get resolution I decided enough is enough. Nike should take responsibility for replacement as they told me during my 3rd phone call to them. You can listen on your end to all calls and find this to be true. The rest of the reps also told me similar but told me to keep waiting. Im out $120 and no shoes. I spent $1790 with Nike every year on shoes alone for my kids sports. This is the first time I buy something for me and of course mom cant have anything nice. Im bummed and if this doesnt get resolved I will be posting and showing all our sports teams who also shop Nike. This is unacceptable especially since we have been loyal and consistent customers for 11 years total. Im super bummed and hope this reached the right person. The rest of the calls you can listen and see supervisor after supervisor were to call me back , Ive had no contact other than call 3 with one. I spent a total of 7 hours and 23 min on the phone with Nike. Please do the right thing

      Business Response

      Date: 07/24/2022

      Hi Ashley,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused with your pair of Nike Blazer Mid '77 Women's Shoes. Taking a look at our records, I can see that the original order placed on 6/22/22 was for a size 7 pair of the Nike Blazers Mid '77, which is what you were sent. Our records also indicate that the exchange for the new size 7.5 was not processed because the tracking number linked with the return of the size 7 was not received by us, so the new size 7.5 was not sent out. Lastly, I can see that your original method of payment was refunded the full $118.25 for the Nike Blazer Mid '77 Women's Shoes on 7/22/22.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

      Customer Answer

      Date: 07/24/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent my Nike vapor *** shoes back to Nike on 7/6/22 Order O2126157682 due to the sole wearing unevenly. Once they received it they showed it was processed but $0 dollars were credited. I called 3 times, they said that they would send me the gift cards I used back to me but they have not. The last time I called I spoke to ******* at ************ she told me they emailed me my gift cards, I never received them and nothing in my spam folder. I receive all other Nike promotional emails. I asked for a Corporate number to escalate and she gave me ************, this led me to the same call center as the one I just called. I have spent hours on the phone trying to resolve this. At this point I just want my shoes back.

      Business Response

      Date: 07/28/2022

      Hi ****,
      Thank you for contacting Nike through the Better Business Bureau regarding your order
      We're sorry to hear about the frustration and confusion caused with your gift card refunds. Per your request we have combined your two gift cards reissued them for one $100 card to your email.  The gift card will arrive in your email within 24 hours.  Please be sure to check your spam and promotions folder if you do not see an email within this time period.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:07/20/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi. I ordered shorts for my son from Nike online store. Order number is C00939749859. The carrier marked it as delivered on July 15. I didnt receive the package and called the customer service to ask for a replacement on the same day. The replacement order number is C00944355177. I received the shorts yesterday, July 19. I want a return them for a refund, but since its a replacement order and shows that I paid $0 for the shorts I cant return it to a Nike store. Ive called the customer service many times. They make me wait on the phone for a long time, and cant resolve the issue. I only need a simple return label and want my $48.71 refunded to the original payment method. Thanks.

      Business Response

      Date: 07/21/2022

      Hi Gozde,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused with the return of your pair of Paris ************* 2022/23 Stadium Fourth Big Kids' Soccer Shorts. Attached to this email I have provided a pre-paid shipping label for you to send the shorts back to us. Once we receive the shorts, we will process a full refund of $48.71 back to the original method of payment.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

      Customer Answer

      Date: 07/21/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Gozde Gurer

    • Initial Complaint

      Date:07/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I previously had a BBB complaint #******** and it was closed out before a resolution could be obtained.I had to send the product back to Nike which took 5 business days. I sent product back with shipment label they provided and all necessary receipts.Enclosed is a copy of the previous complaint. ***************************** Print To: BBB Great West + Pacific Subject:Respond to Complaint This message originally read on 7/20/2022 Hi ****,Thank you for contacting Nike through the Better Business Bureau.We're sorry to hear about the frustration and confusion caused by your pair of Nike Asuna 2 Slide. Attached to this email I have provided a pre-paid shipping label to have the shoes sent directly to me at Nike WHQ in *********, ******. Once I receive them, I will inspect the shoes and the process a refund if that is the resolution that is decided. Please note to include a cope of the original receipt to ensure that the refund is processed for the proper amount.Thank you again for contacting Nike and have a great day.Sincerely,****** Nike

      Business Response

      Date: 07/28/2022

      Hi ****, 
      Thank you for contacting Nike through the Better Business Bureau.
      We apologize for the delay with your refund. I have issued a refund for your order.  ********* card ending in **** was refunded a total of $48.26.  Please allow 3-5 business days for your bank to process the return of funds.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:07/20/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Nike College ********** Womens t-shirt on June 20, 2022. I received the item and it looks like someone spilled bleach on the back of it. The shirt was damaged. I contacted support via chat to request a replacement, and was told that in order to get a replacement I have to ship back the damaged one and that I wont be sent a replacement until Nike receives the damaged item back. So I am being asked to essentially throw my time in the trash by going down to the *** store to ship back the item because when Nike receives that item they are just going to trash it. Additionally I am being asked to go out of my way to correct an error that was made by Nike, which makes absolutely no sense to me. I was told that if I wanted a replacement I could buy another as a consolation prize, I was given a code for free 2-day air shipping and guess what?? The code didnt work. I spend so much money at Nike and for them to act like this over a $20 shirt is disgusting. Nike customer service used to be good. About a month ago they sent the wrong color shirt and when they sent the replacement, they sent the exact same wrong shirt so I just gave up!!

      Business Response

      Date: 07/21/2022

      Hi *********,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused with receiving a damaged Nike *******************) Women's Boxy ******** I have placed an order for a new shirt that will be delivered to you. Please note that you will not have to return the damaged shirt that you originally received. You will receive a separate email with information regarding your order and shipping details.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

      Customer Answer

      Date: 07/21/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to receive my refund since 6/20/2022, with no success. My order was returned and Nike has acknowledge they received it but refuses to process a digital gift card. I am absolutely disgusted in this service and need my money ASAP. The total is $130.15, and the number is C00573115403. I was promised a refund with no success.

      Business Response

      Date: 07/21/2022

      Hi Jasmine,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused by the refund for your pair of Nike Air Zoom SuperRep 2 Women's HIIT Class Shoe. We attempted to refund the original method of payment for your order, but unfortunately due to the age of the order and because the order was originally paid for with Apply Pay, we are unable to do that. Due to federal banking laws, we will be processing the refund for $130.65 to a physical Nike Gift Card that is mailed to you.
      Per your request we have refunded order C00573115403 to a gift card totaling $130.65.  A new gift card is being shipped to: 
      610 ******************************************************** *************
      The gift card will be shipped ***** 2-Day.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:07/13/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing about the disappointment, incompetence, lack of professionalism and straight up frustration with NIKE.com I placed an order C00941707447, July 13th 2022 with overnight shipping via PayPal. My PayPal account was approved and my connected credit card was pre authorized. The reason I requested overnight shipping, was because I am ******** on vacation in ** and wanted the items received before I left the city. However, about 2 hours after placing my order I received an email saying my order was canceled due to billing issue. I would understand this if I used my credit card as you don't accept ******** cards on your *** website, however, to clarify I used PayPal which should avoid any further confusion. I addition, I placed previous order with Nike.com to the same hotel address a few weeks prior with no issue. I called customer service and wad advised to go to the ** Nike store which I did and for the staff to place my order. The staff at the store were very helpful, but this time your internal ordering system was not working so the staffer suggested I buy a gift card which I did, and order via the Nike app. I tried this and the gift card was not accept via the app nor your regular website. I then was told to call again, which I did and tried to get an agent to process the order with the same issue and that she would have to forward my issue on. Of course this would mean due to time issues this would not get dealt with before I leave *******. Shortly after I received a standard email explaining things like, make sure my app is up to date and clear cache/cookies. So basically useless advise.On top of this, being charged for the gift card and then refunding it, due to exchange I'm out more money. This concept for online ordering is not difficult, yet all the hoops I was told to jump through and trying to "give" you my money just leave a bad taste in my mouth.

      Business Response

      Date: 07/18/2022

      Hi Ian,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused when attempting to place an order. Taking a look on our end, there is nothing on your profile that should have caused your order to be cancelled. We apologize for the inconvenience, but we have gone in and cleared your profile of any potential blocks of flags that would prevent you from placing an order.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

      Customer Answer

      Date: 07/18/2022

       
      Complaint: 17562225

      I am rejecting this response because:

      I appreciate your prompt response, however, this doesn't help me in any way now, nor does this address the issues at hand as I am now back in ******.  


      Sincerely,

      *****************

    • Initial Complaint

      Date:07/13/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Nike about 60 days ago and returned some defective sneakers. Nike researched the item and ruled that I would receive a fund for the sneakers purchased. Unfortunately, my debit card has been reissued due to wear and tear. Nike is now indicating that they would have to issue me a gift card. I do not want a gift card. If Nike is going to mail a gift card they can issue me a check in the amount of the refund to my mailing address. I've responded to the email numerous times and then called in to Nike 07/13/2022 regarding the issue and I can't get anywhere with the overseas reps. I've requested to speak to a supervisor and unable to reach anyone in upper management. I was hung up on twice for saying I was being disrespectful when nothing I said was about the representatives.

      Business Response

      Date: 07/17/2022

      Hi Guy,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused with the refund for your pair of Nike Air Force 1 GTX Men's Shoe. Taking a look at our records, I can see that due to the age of the order and the original **** credit card used on the order having expired, we are unable to process the refund for $89.19 back to the original method of payment. Because of that and due to federal banking laws, we will need to process your refund in the form of a physical Nike Gift Card that is mailed to you. I can see that a member of our consumer services team emailed you on 7/13/22 asking for you to confirm your shipping address so we can refund you. Please respond to that email or else we will be unable to refund you for your return.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am here to follow up on my prior BBB complaints with ID numbers ******** and 17322925.I filed a complaint against Nike for my order C00881451372 because they denied my return of two Apple Watches, claiming they were in bad condition when they were perfectly fine. I have attached pictures of how the watches were perfectly fine in the original case against nike, but I have reattached some to this complaint as well. After I opened a BBB case against them, they told me to return the watches with a label they provided in BBB case ********. I have attached this label to this complaint. That label has *** tracking number 1Z5X229A0395089613. I sent the watches back weeks ago and I have not heard from Nike ever since. They have not refunded me at all either. They basically stole $980 from me. I need my refund immediately.

      Business Response

      Date: 07/21/2022

      Hi *******,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      Our apologies for the delay. I have issued a refund for your order.  Your original method of payment was refunded a total of $939.51.  Please allow 3-5 business days for your bank to process the return of funds.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:07/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I places 3 different order June two on June 21st 2022 and 1 on June 21st, 2022. Its supposed thats the items were delivered to my address and left at a door. I have corresponded with the company from July 1st ************************************************** stolen package which is breaking federal law. I have made the aware and documenting this as record

      Business Response

      Date: 07/17/2022

      Hi *******,
      Thank you for contacting Nike through the Better Business Bureau.
      Per our email to you on 7/3/22, we are unable to provide any additional courtesy refunds for Nike.com orders on this account. We can no longer initiate any ********* investigations or provide any further courtesies for packages sent to you.  For further assistance you will need to contact ********* about your shipments status.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

      Customer Answer

      Date: 07/17/2022

       
      Complaint: 17558936

      I am rejecting this response because:

      Sincerely,

      *******************************

       

      That is a violation of rights. I have not received my merchandise and by law your company is responsible for my missing items. Company policy dose NOT ***** FEDERAL LAW. This is a transaction with Nike inc and ****** Thats transaction has nothing to do with me legally and I have tried to contact both companies on my behalf and ***** didnt do business with me so both are refusing responsibility over my items. UCC ***** this is a consumer transaction under title 15 as this transaction was used with my credit card, which back to this transaction with insurance by federal law because there is an indemnify to my transaction I didnt receive any indemnification so thats is not acceptable and I refuse this solution. No 15 U.S Code 1602 

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