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Business Profile

Web Hosting

Active-Domain.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Domain name from Domain.com. I contacted them by chat..the only way to contact them and asked for my auth.code. They told me it was against company policy to allow me to mve to a different host for 63 days. That was not in any of the contract I approved. Not a word about that. The rep then said she would send me an Auth code, but that it would not work for 63 days. How is that even legal?

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/17/23, I purchased a SSL Certificate to secure my website www.mdhomehunt.com however, the certificate did not do the job and no one there could tell me why or help me fix it. On 01/26/23, I requested a refund of $28.58 and it was supposed to be granted and credited back to my account. It never has. I tried several times to call & get the matter resolved but the wait time are forever. On Saturday, I requested a call back which was supposed to be returned in 21 minutes. It never happened, I just got off the phone on a hold again for over ************************************* the wait time was seven minutes. The company has terrible customer service, and the reps lie. I have several domains there but will be transferring them to another hosting who has competent customer service. Originally, I liked working with them because I would be able to talk to people here in the states who knew what they were talking about. It seems too many companies are going o overseas call centers to save money but in the end it will kill their business because no one wants anything to do with it any more....Goodbye Domain.com

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/12/22 I purchased a domain name with hosting with WordPress from Domain.com for $107.36. I researched it and there was no company with this name on the Internet. I purchased my site with *** Certificate and Sitelock and privacy tools. I started working on my website and when I published it 3 weeks later I realized that my company data was stolen by internet prostitution sites who are also selling loans and tax filing services! I looked into how this happened and found out that my site or domain name was never pointed to Domain.com server by Domain.com and the sitelock and *** certificate was never activated by Domain.com. I called Domain.com to complain that 3 pages of ads are on the Internet using my company name and website as their own.They took my site down to point my site to their server and I lost my website that I built. Next day I wanted to log in to my site but my website was still not up. However all the prostitution sites were still running. Domain.com employees keep on lying. Today they lied that it was Wordpress (the software I purchased from Domain.com) who hacked into my account and stole my company information. Maybe it was, but it all happened because Domain.com did not secure my site even though I paid for the highest security on my account 3 weeks earlier. Only a Domain.com employee would know that a new site was purchased, then leave it open for hackers to steal without pointing it to their server and activate the site security. When I found all this out I wanted to download *** myself and put it around the site evet though I paid Domain.com to do it. When I tried a pop-up came up and warned me that my site was not pointed to Domain.com server and the *** could not be activated. It is definitely a Domain.com inside job! Domain.com did the same thing with my other site. I took down both and will never use Domain.com. Stay away from Domain.com as they will defraud you!

  • Initial Complaint

    Date:09/06/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled a domain account that I had with Domain.com (SommLady.com) in November of 2021. I had and still have another domain with them, GenuinelySpirited.com, which is still active and I am paying for monthly. I went in to the account for sommlady.com and cancelled the domain and all future services in November of last year. When pulling up a bank statement in August 2022 after being charged $79.43 right after being charged $79.56 in July I realized that Domain.com had been charging me monthly for the account that I had cancelled in November 2021 as well as my current, active, account. I called them to get this refunded and stop any future charges made for the cancelled account. They refused to refund me, but assured me that the account SommLady.com was now cancelled (this was a three hour conversation where they continued to give me the run-around and claim I never cancelled the account). They charged me again for SommLady.com on August 31st. I called again on September 6th, they promised to refund the most recent charge and that my account was now truly cancelled. I am looking for a full refund for the charges after I cancelled in November 2021. The pricing of the charges is not explained, they vary from time to time without explanation, there is no receipt via email sent or a record that you can pull up of past payments on your active account with them, and I should not be charged for a domain that I not only cancelled, but have not accessed since last year. The total charges they have wrongfully withdrawn from my bank account after cancelling the domain and account for SommLady.com is $189.79.

Active-Domain.com is NOT a BBB Accredited Business.

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