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Business Profile

New Auto Parts

AutoZone Parts Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for AutoZone Parts Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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AutoZone Parts Inc has 77 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a transmission from AutoZone one year warranty they got it from alltrans 5-year warranty. Two transmission shops said my new transmission is no good can't be fixed I've tried everything with no success times ran out I thought new oil for it new solenoid I found out one out of three transmission sold are bad. I pay rent on disability it took me 5 years to save up for this transmission I had to pay tow truck companies over $800 to bring the truck to have it looked at. I want to press charges I just want to drive my truck. I can't afford being ripped off $2,276.63 Plus towing and shop time please help I feel they're taking advantage of me because I'm disabled they won't help me anyway whatsoever.

    • Initial Complaint

      Date:05/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 13 2023. I was trying to purchase a light for my car. As I was buying item Auto zones system crashed. I checked to see if transaction went through on my online banking and it did. The employee go there manager who didn't want to look at my bank statement and tried to tell me to pay again. I refused so I didn't recieve item. She said wait 24 hours. I then called my bank and the next day and they said it posted to my bank. I called store and manager said if I have proof to bring it there for refund. Once I came to store she said she can't refund my money and call police on me lied and told them a mentally ill person was in lobby and was refusing to give me corporates number. The police came only for her to look dumb and they were mad at her. She then gave me information to make complaint. They found my transaction and said I would get refund. I never recieved refund or got a call from them. I keep having to call them back. This store literally stole my money and I may have to go through the court to *** them.

    • Initial Complaint

      Date:01/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Duralast battery on 4/29/20. In March 2022 the battery was returned due to it dieing before the warranty expired.I was given a new battery at that time with a 2 year manufacture warranty.On January 12, 2023 I returned the battery back to AutoZone due to it dieing. I was told the exchange was not updated in the system and I will have to buy a new battery.This battery is under manufacture warranty and I want it replaced. Error was on employee side not mine. Battery has dates to prove age, and plainly states on AutoZone website and Duralast website it has a two years manufacture warranty.I want a new battery or my ****** I originally paid for the battery. Original order number: **************** Item: ****** I have been to the store, I called the store twice in past week. I called 800 customer service on 1/12/23 and was advised of resolution within 48 hours. Left message with DM asking for a return phone call on 1/12/23, per the voicemail my call would be returned within 48 hours but still not call. I contacted customer service again today 1/7/23 and was placed on hold to review my account I held for over 30 minute, then disconnected.Please help. The battery is less than a year old and has a 2 year manufacture warranty, I would like it honored. Thank you, ***************************

    • Initial Complaint

      Date:12/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a starter from autozone with a lifetime warranty. In November 2021 I was headed home and heard a loud thud I immediately pulled over and had my car towed home. While diagnosing the problem I removed the starter which came out in pieces. I contacted autozone which said that I needed to make a commercial claim since the broken starter caused other problems. This was coming from the district manager around December 1st. on december 8th 2021 a commercial claim was filed at store **** claim #******-01.I also submitted an estimate for $1600 to repair the damages caused by the starter malfunctioning the next 10 months. I have been passed around from representative to representative. The store manager at store **** said she wasn't sure. Finally after numerous calls on november 18th 2022 the district manager called and said that they would not warranty the damages caused by their faulty part.

    AutoZone Parts Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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