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Business Profile

Dentist

Willamette Dental Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Willamette Dental Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Willamette Dental Group has 46 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is interfering with my ability to get medical procedures covered by insurance because I made the mistake of just paying their bill as a courtesy to them.I had a biopsy because I was told it was urgent and if I went anywhere else Id have to wait months. They freaked me out and I felt forced to accept the procedure. I was explicitly assured that they would run this procedure through my medical insurance multiple times. When I heard nothing from them (neglect is a part of their standard operating procedure) I called and they laughed at me because they say they would never offer to run insurance, which is not what the dentist reassured me multiple times. Then they said they would get me the information needed for me to run this through my insurance and lied again because they still havent given me the information I need.To any consumer reading this: DO NOT DO BUSINESS WITH THIS COMPANY. THEY DO NOT CARE ABOUT THEIR PATIENTS.

      Business Response

      Date: 09/02/2022

      August 30, 2022 


      Better Business Bureau 
      P.O. Box 191279 
      *****, ** ***** 

       

      RE: Case#: ********: *************************

       

      To Whom It May *********************** letter is in response to your inquiry dated August 26, 2022, regarding the above referenced complainant and concerns regarding services received at our group. We anticipate responding within 30 days, or as soon as we have completed our review. 


      Thank you for bringing this patient's experience to our attention and allowing us the opportunity to respond. We regret that ******************** has not viewed the experience with our group as a positive one. 


      Sincerely, 

       

      *******************

      Member Services

      Willamette Dental Group, P.C.


      Customer Answer

      Date: 09/02/2022

       
      Complaint: 17778060

      I am rejecting this response because: it fails to acknowledge their mistakes, miscommunications, and misrepresentations as requested. 

      Sincerely,

      *************************

      Business Response

      Date: 09/26/2022

      To Whom it *** concern: 

      This letter is in reply to a recent communication dated August 26, 2022, from the Better Business Bureau (BBB) regarding the above referenced consumer complainant and the concerns outlined in his letter. The concerns expressed were reviewed and we were able to resolve the matter directly with the consumer. 

      We can appreciate the views described and regret any miscommunication that *** have occurred regarding the billing of services. The services performed were done in good faith, with proper consents, and within the standard of care. 

      Thank you for the opportunity to respond. 

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/13/2022 I received a voicemail regarding my concern. Which is I have a retainers that was done by willamette dental, at the time of my visit I clearly stated I have a problem with my retainer, when I scheduled my dental appointment I clearly specified that I have a problem with my retainer. I go to my dental appointment and again I state I need assistance with my retainer. The dentist didnt seem to pay much attention to my concerns regarding my retainer. When I returned the call the representative was rude and not helpful, (when I scheduled my appointment I was told my chart was old and they were going to update my information including my last name) while I was talking to Thai representative she made me verify all my information as if she could not read the notes and proceeds to still make me verify even more information only for her to scold me and treat me rudely about changing my last name, and at the very end after she was satisfied abusing me verbally she then proceeds to tell me I see the notes that you changed your last name, she dis not apologized for her behavior them tells me I need to show them proof of my last name, why didnt she state this since the beginning, I get transferred only to en asked what is wrong with my braces, I do t have braces and once again I ah e to explain that my retainers are causing pain, its funny how the have notes hey no one reads anything to provide one with good care or service. I scheduled the appointment and only to be told that Id they do anything I have to pay ****** no one told me this at check in or even when scheduling the appointment they just wanted me to pay to get my trata I era removed I filed a complaint with willamette that very week and I still have not heard back. No one has bothered to help me with this issue or explain to me why I was not told about the charge, I only paid my copay to be told I have to pay ****** to get help. This is something that could of been said over the phone I stead of wasti

      Business Response

      Date: 09/02/2022

      Attached please find our response to this complaint. 

      Thank you, 

      *******************************

      Member Services 

      Willamette Dental Group, P.C. 

       

    Willamette Dental Group is NOT a BBB Accredited Business.

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