Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  205 Shoshone St N Twin Falls, ID 83301-6133

  
• 

  DaBella

  33530 1st Way S Ste 201 Federal Way, WA 98003-7332

  
• 

  DaBella

  459 N Gilbert Rd Bldg A Gilbert, AZ 85234-4591

• 

  DaBella

  1701 E. Lamar Blvd., Ste 275 Arlington, TX 76006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They never sent my warranty like they said. I was told I would have it in 2 weeks and it's been 4 months. As far as I'm concerned ******* is a acam

  

  Business Response

  Date: 12/03/2024

  Thank you for reaching out and sharing your concerns with us. We sincerely understand how frustrating it can be to experience delays, especially when it comes to something as important as your warranty documents. We truly value your patience and the opportunity to address this for you.
  

  To ensure this matter is resolved promptly, we have submitted an email to you containing all of your warranty documents as requested. If you do not see the email, please check your spam or junk folder, and dont hesitate to let us know if you need us to resend it.
  

  At DaBella, we are committed to providing timely and reliable service to our customers. Your satisfaction is very important to us, and we strive to make sure every interaction reflects the high standards we aim to uphold. If you have any additional questions or concerns, or if there is anything else we can assist you with, please dont hesitate to reach out to us at ************** (prompt 1).
  

  Once again, we truly appreciate your patience and understanding, and we are grateful for the opportunity to serve you.

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************************** left me with damaged gutters on the front of my home. Additionally, I did call the sales person to let him know, he said he would talk to his manager about this. He also said he would becoming to check the installation and roof work, however, he never came and its been five months later. I also made a complaint to customer service about the damaged gutters, still no response. I am now replacing the gutters at my own expense and over $1,000. I would like Dabella Roofing to have someone come out to ensure everything was installed correctly and pay for the damage done while installation occurred. This is not a minor damage, such as a rose **** but a costly damage to the front of my home. I will be going to court to resolve these two issues.

  

  Business Response

  Date: 12/03/2024

  Thank you for sharing your concerns with us regarding your gutters. We have carefully reviewed the details of your complaint, as well as the terms and conditions outlined in your contract. DaBella is not responsible for any damage caused by debris from roof removal, nor any siding, gutter, and/or gutter cover repairs or painting (please refer to page 3 of your contract). This information was included in the agreement to ensure transparency before your roofing job began.

  We completely understand how unforeseen issues can be frustrating, and DaBella makes every effort to ensure that our customers receives quality service. While we are unable to take responsibility for the specific repairs outlined in your complaint, we want you to know that we greatly value your business. If you have any further questions or need clarification, please dont hesitate to contact us at ************** (prompt 1).
  Thank you for your feedback. We appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/16 /2020 windows installed,with 50 year warranty,within one month window broke,and seals went,have been in touch with the company ever since,and just get the run around,for four years I have been trying to get our windows fixed or replaced,but no luck,people are rude,at the company we need all windows replaced,as seals have gone,they cause mold,on all windows and some do not even open.i would like a full refund,and they can stuff there windows,and come get them,I paid out $14,000 in cash.i have all there emails,and all the phone conversations recorded,I let them know they were being recorded,I also have pics of the seals that have gone,and the mold on every window.which I had sent to them,

  

  Business Response

  Date: 12/03/2024

  Thank you for bringing your concerns to our attention. We take feedback like yours very seriously, as it helps us improve our processes and customer service.
  At this time, we have conducted additional research into your account and the issues you have reported, in order to fully understand the situation, and determine the best resolution. The attachment shows an email that was submitted to you by the local office, regarding the warranty claim process.  During that time your labor warranty with DaBella had expired, but you are still covered with the Manufacturer, Alside. 

  While we are unable to take responsibility for these specific repairs, we can provide you with the details necessary to gain resolution.  You can file a warranty claim through ****** by phone at **************, email **************************************** or online at ******************************************.

  Should you require any further assistance or have any questions during the process, please do not hesitate to reach out to us. Our dedicated team can be contacted at ************** prompt 1 or via email at *********************************** We are here to provide you with the support you need.

  
   

  
  

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22620196
  
  I am rejecting this response because:they said they will not cover the windows,because it is not a manufacturing ******** that means that we should have to live with this growing mold.and Bad  drafts blowing in through the windows.they all grow mold,and mold is a health issue.we have tried to get rid of this mold,it just keeps coming back.and 4 of the widows let water in.i have called these people several times.but do not get anywhere.maybe a jury should,and window specialist should decide.those people are wrong,and need to put this right.
  
  Sincerely,
  
  ****** ***

  

  Business Response

  Date: 12/16/2024

  We have escalated the matter with the manufacturer on your behalf and have a service ticket open to schedule a home visit to assess the situation and resolution directly with the customer. We appreciate the opportunity to address the matter. 

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22620196
  
  I am rejecting this response because:
  I have not heard anything at all from the company as regards to solving this problem. When they will be hear for a home visit,when they will replace our windows,or how long the wait.i have been waiting over a year now, and since I have been in touch with bbb,our big window has started to collapse in the middle.
  Sincerely,
  
  ****** ***

  

  Business Response

  Date: 12/24/2024

  We sincerely apologize for the challenges you have experienced and any frustration this situation has caused.

  We understand that the windows installed in November 2020 have not met your expectations and that you have encountered ongoing issues with the seals and functionality. Please know that we take all customer feedback seriously and are committed to finding a resolution.

  As the warranty for the windows is held by the manufacturer (who also installed the product), we have escalated this matter directly to them to ensure it is addressed promptly. We have provided them with all the relevant details and asked them to prioritize your case. A representative from the manufacturer should contact you directly to discuss next steps and work toward a resolution.

  If you need any additional assistance or would like us to follow up with the manufacturer on your behalf, please do not hesitate to reach out to us. We are here to support you and facilitate communication throughout this process.
  

  Customer Answer

  Date: 12/24/2024

   
  Complaint: 22620196
  
  I am rejecting this response because: I have called these people time and time again,and am told the same as I am now being told in this response ! And get nowhere ! Also the people I have talked to are rude,am sorry but I just do not trust ******* contact me .i have had no calls from them over the last 2 years,they just keep telling the same thing,I have all the recorded tel conversations,they need to get in touch with us,and stop giving us the run around.
  
  Sincerely,
  
  ****** ***

  

  Business Response

  Date: 01/14/2025

  Thank you for sharing your concerns. We confirm that we have reached out to the customer regarding their recent response and are actively collaborating with the local office to address and resolve the matter.
  Our objective is to ensure the issue is managed appropriately, and we remain committed to finding a resolution. If necessary, the local office will contact the customer with any additional details or information to assist in resolving their concerns. 
  

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22620196
  
  I am rejecting this response because: I have not been contacted by the business or anyone else at all new emails or telephone calls
  
  Sincerely,
  
  ****** ***

  

  Business Response

  Date: 01/29/2025

  We wanted to inform you that we are not prepared to proceed with mediation for this project at this time. While mediation may be an option in the future, we are currently focused on addressing the ongoing installation issue with input from the manufacturer. To clarify, we have completed the service for this customer in 2020 and are now awaiting the manufacturers third-party inspector to assess and evaluate the customers concerns. 
  

  

  Business Response

  Date: 02/05/2025

  We are actively addressing the ongoing installation issue internally with the window manufacturer. To clarify, the service for this customer was completed in 2020, and the manufacturers third-party inspector is now submitting a service ticket to assess the customers concerns. The project manager will contact the customer to coordinate service dates and times.  For any further questions or concerns, please contact our *************************** at **************, prompt 1.

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22620196
  
  I am rejecting this response because:
  I have been asking that our windows be looked at for a very long time,people have been very rude,and not had anyone come to even look at ******** we received a call that a guy will be coming out to look at them sometime next week.i am sorry but with the problems I have had with the company so far,I just do not trust them to keep there word.when we have had the visit,and they let me know what they are going to do,and when it is done,may give me more trust in the company.i have waited a long time,and after all these windows have a 50 year warranty.which should be made good,
  Sincerely,
  
  ****** ***

  

  Business Response

  Date: 02/13/2025

  We wanted to inform you that we are not prepared to proceed with mediation for this project at this time. While mediation may be an option in the future, we are currently focused on addressing the ongoing installation issue with input from the manufacturer. To clarify, we have completed the service for this customer in 2020 and are now awaiting the manufacturers third-party inspector to assess and evaluate the customers concerns. 

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22620196
  
  I am rejecting this response because:we have had 3 people come to our house at different times,each telling us why they think we are having problems with mold on our windows,blaming our house,or because the house gets hot or cold and that it could cause these problems,which is utter nonsense,we never had any of these problems before with the old windows.the last visit was from A general manager.and he told me that he would relay his information back to his bosses on the windows,I said thank you.and I know that these windows are just very poor Quality,and the way that they are made,every two or three days my wife has to clean off mold.there is also another two windows where the seals have gone,I also said that I would wait two more weeks to hear from them,as this has been going on for some time,and I am not the only one,I will at the end of that two weeks let my no win no fee lawyer start to correspond with this company,in which we will have trial  by jury.and let them decide. This company is just not honoring their 50 year ************ one should have to put up with what they are doing.
  
  Sincerely,
  
  ****** ***

  Customer Answer

  Date: 02/20/2025

  Have had the company send people out to tell me why we have mold on the widows.saying that its to do with temperature changes in our house.yet our other windows never had this,also I have read other complaints on line about the same thing other people are having,mold and water on the windows on the inside,I have been told that if I have roof vents fitted,that it might fix The issues with mold,this is utter *********** many other people are having the same issues with these windows.

  

  Business Response

  Date: 02/28/2025

  The manufacturing companys installer conducted an inspection of the home from February 10th to 11th. During the inspection, they measured the home's humidity level at 46.6%, which exceeds the recommended range of 15%-35% for the type of windows installed. Please review the attachments, which include the manufacturers condensation guide and the installation report.  Their assessment confirmed that the issues the customer is experiencing are not due to the windows themselves, as they are of high quality. Instead, the primary cause is the elevated humidity level within the home. If you have any additional questions or concerns, please contact our customer service department at ************** prompt 1

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22620196
  
  I am rejecting this response because: we have had 4 or 5 visits from the company,they say they are going to fix our big Picture window,which was installed wrong in the first place,seals went twice,and cracked twice, we have yet to see if they will fix the window,on the other windows they are blaming the moisture, which is total nonsense,I have enclosed a few complaints to you,that people are saying the same thing about there windows,mold,water gets in,I have another 15 complaints of the same thing,mold at the seals,water getting in,and seals causing condensation inside the windows.getting our big window fixed,will be a start,and I will maybe take a loss on the other windows,and have new fitted myself.its been a long time coming to fix these window,and all this is I went for the windows because of the 50 year warranty,which dont mean nothing at this time.
  
  Sincerely,***** l ***
  
  ****** ***

• Initial Complaint

  Date:11/25/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company's marketing practices are aggressive and misleading. Their solicitation is unwanted. They come to our property and without proper disclosure that they are just a private company they say that they are doing inspections for the neighborhood and ask what time they should come for an appointment. We have never asked for their services or ever engaged them. I want them to stop soliciting at our property.

  

  Business Response

  Date: 12/02/2024

  Dear *******,
  

  Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience our marketing practices may have caused you. At DaBella, we strive to engage with potential customers in a respectful and transparent manner, and we take feedback like yours seriously to improve our approach. We appreciate your feedback as it helps us uphold the highest standards of professionalism.

  
  DaBella is not subject to solicitation rules, but we are more than happy to address this for you internally.  At this time, we are unable to locate your records based on the contact information this complaint was left under. Please give us a call at ************ select 1, so we can address this matter accurately and add you to our Do Not Contact list immediately.

   

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22604701
  
  I am rejecting this response because:

  I should not have to use any additional time to call this company when I have no business relationship with them. 

  Here is my address: ***********************************

  This is all the personal information this company should require in order to be added to it's do not contact list.

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 12/18/2024

  Thank you for providing us with the additional details needed to process your request. We sincerely apologize for any inconvenience caused. I want to confirm that your address, ***********************************, has been added to our Do Not Contact list. Moving forward, you will no longer receive any communications from DaBella. We appreciate your patience and understanding as we work to ensure your preferences are respected.

  Customer Answer

  Date: 12/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DaBella has issued a judgment against me. I am trying to purchase a new home. They are refusing to send the ****** company they pay off amout to move forward. It's been a week and they will not return a call back to the ****** company or me.

  

  Business Response

  Date: 12/02/2024

  We sincerely regret any confusion regarding the balance of the outstanding judgement and appreciate the opportunity to provide clarity on any lingering disconnects. Prior to receiving this complaint, we confirmed the outstanding amount and supplied the updated invoice directly to the consumer to ensure mutual understanding. We are happy to provide this once more in the event it was missed. As previously communicated prior to this filing, we will provide an update when the judgement has been satisfied to the courts to clear your title. If that are any additional concerns, please don't hesitate to contact us at ************** and select option 1.

• Initial Complaint

  Date:11/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DaBella came to my home early 2024, looked at my roof and told me and my husband that the roof needed to be fixed fast/urgently. Discussed with sales men (2 of them) that I didn't want to go over 300 for monthly payment. The sales men went over some numbers and it would be 350 monthly. They assured me it wouldn't be more than that per month. **** financing has me paying 474 a month and adds on ************************************************** go over financing paperwork, all was said was we are in the range we discussed (350) and the contract were in my email to sign. I was quoted ****** (roughly) for the roof, my loan is over ****** and continues to be added to due to the interest as i am financially only able to make the minimum payment of 474. I feel lied to and mislead by the sales team. I would like DaBella to pay the difference and interest and or send paper work to Aqua financing to fix what they have done as none of these payments were what was discussed. Had the sales team told me the correct amounts I would not have gone through DaBella or accepted the financing from Aqua finance. I spoke with Aqua financing and they are reaching out to DaBella. I called DaBella and told them my concerns. I was told the regional manager of DaBella would be in contact with me, they have not done so. I had difficulty getting the contracts and billing breakdown information from both Aqua Financing and DaBella, after multiple phone calls I was finally able to get it sent via email. Please help if possible

  

  Business Response

  Date: 12/02/2024

  Please know that we take these concerns seriously. Our team has recently reached out to the customer, but according to our records, we have not yet received a response or callback. We are actively addressing this matter internally to better understand the situation. We are more than happy to continue working with the customer to address this and ensure everything is handled as appropriately as possible. Please have the customer reach out to us at their earliest convenience so we can assist further. They can contact us at ************, select option 1.

  Customer Answer

  Date: 12/11/2024

  I've not heard from DaBella my phone records show this.  I've called twice and been told the regional manager would call me. No response. I've gotten no emails and no txt messages. 

  My formal complaint is I was quoted ****** (roughly) for my roof,  they put my loan for ******. Was told, verbal that my payment would be 350 (roughly) as that was what I could afford. My minimum payment is 474, my interest is 302. The interest is not included with the minimum payment so my bill is now over ******. The sales team did not go over financing paperwork with me.  They told me to sign the contract in my email and financing was at what was discussed. I would like DaBella to either pay the difference or send paperwork to Aqua finance company to fix thier mistake as this has been a huge financial burden on me and so stressful its effecting my every day life. I've already spoken to Aqua Financing and they told me if DaBella would send paperwork they would fix my loan. 

  Customer Answer

  Date: 12/12/2024

  My formal complaint is I was quoted ****** (roughly) for my roof,  they put my loan for ******. Was told, verbal that my payment would be 350 (roughly) as that was what I could afford. My minimum payment is 474, my interest is 302. The interest is not included with the minimum payment so my bill is now over ******. The sales team did not go over financing paperwork with me.  They told me to sign the contract in my email and financing was at what was discussed. I would like DaBella to either pay the difference or send paperwork to Aqua finance company to fix thier mistake as this has been a huge financial burden on me and so stressful its effecting my every day life. I've already spoken to Aqua Financing and they told me if DaBella would send paperwork they would fix my loan. 

  Desired Resolution: Billing Adjustment

  

  Business Response

  Date: 12/24/2024

  Thank you for bringing your concerns to our attention. We understand the importance of clarity and transparency, and we would like to address your concerns directly.

  First and foremost, we want to emphasize that DaBella is not the financier of your loan. All financing arrangements, including monthly payments, loan terms, and interest rates, are managed and finalized directly between the customer and the financing company, ************. While our team provides payment estimates based on qualifying questions during the project discussion phase, these estimates are subject to the terms set forth by your chosen lender.
  It is the responsibility of the customer to review and confirm the terms and conditions of the financing with the lender before signing any loan agreements. This includes understanding the final monthly payment, loan amount, and applicable interest.

  We have made multiple attempts to contact you to discuss your concerns and provide assistance; however, we have been unable to reach you. Since you have already signed and approved the loan terms directly with ************, we regret to inform you that DaBella cannot modify the loan agreement or the payment structure.

  We are committed to providing support where possible and encourage you to reach out to us at, ************ opt 1, if you would like to discuss this matter further or if there is anything else we can assist with.

  Customer Answer

  Date: 12/24/2024

   
  Complaint: 22592635
  
  I am rejecting this response because: DaBella has not called me. I have called DaBella several times, representatives trekking me I would recieve a call back with no response. They never contacted me. Their sales team knew they were being dishonest. It was an international act on thier part.Deception implies that the salesperson is knowingly providing false information to the customer to make a sale. 

  Ethical concerns:

  Lying to customers is considered unethical business practice and can damage customer trust and loyalty. 

  Forms of deception:

  This can include outright lies, omitting important information, exaggerating product features, or creating false urgency. 

   

  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 01/14/2025

  Thank you for bringing your concerns to our attention. We regret that you are dissatisfied with the situation and understand how frustrating this must be. However, we want to clarify that the financing of your project is handled directly by **************, and any issues regarding loan details, monthly payments, or interest rates are beyond our scope of control. We strongly encourage you to follow up directly with Aqua Financing for any concerns about your loan or payment structure. They are best equipped to provide detailed explanations and address adjustments, if applicable.

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I had my house re-sided by DaBella the company they hired did a is terrible job. In the process of the instal of the siding the company DaBella hired did damage to the face of the siding and tried to cover it up. The damage is in multiple locations throughout the house. I have been in touch with Dabella and they said that they had a crew ready to come and remove and replace the siding until today the 19th of November. I got a call from the manager named Sunny telling me that they can only come out and sand it and do touch up paint which is unacceptable. I have had many people that DaBella sent over say the siding needs to be redone to have it repaired properly. I have been chasing them over a year on this subject and the siding has a 30 year warranty. We paid a lot for this product that would last and the company will not properly fix it.

  

  Business Response

  Date: 12/10/2024

  Thank you for reaching out. After thoroughly reviewing your situation, we have determined that we can offer a service option to repair the concern, although we are unable to move forward with redoing the entire project. While we understand that you have declined this option, we remain committed to working with you toward a mutually agreeable solution. Please dont hesitate to contact us at ************** (prompt 1) to discuss next steps.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a problem resolved with company since April 2024.When the roofers did their job they did not repair the roof before placing the roof tiles on; also they did not complete their job and part of my roof is exposed to the elements. They also damaged my swamp cooler. I was told I ******** reimbursed a $1,000 the damage done. As of today I have not been reimbursed. I have called many times and have been told by customer service they will escalate the issue. But there is never any communication back.

  

  Business Response

  Date: 12/05/2024

  We have spoken with the customer directly and this matter is resolved. 

• Initial Complaint

  Date:11/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  someone persistently rang my doorbell and knocked. When I checked my Ring camera, I noticed he was recording through my front door window. I went outside to confront him, and he claimed he was videoing my dogs.I immediately called the police, but the individual refused to stay and eventually left in a white van. When the police arrived, they ran the expired temporary plates on the van and discovered they were registered to a black compact car from Nacogdoches. This individual called to get picked up and got in the van with at least 2 other people. This was in ***************, the plate run by the police did not match the car. And they were not in compliance with soliciting regulations

  

  Business Response

  Date: 11/26/2024

  Thank you for bringing this to our attention. We take matters involving the privacy and safety of our community members very seriously. Our representatives are expected to adhere to the highest standards of respect and professionalism when interacting with homeowners. We do not condone nor tolerate unsolicited video recording or any actions that may invade someones privacy. Behavior of this nature does not align with our values, and we are actively reviewing this incident to ensure appropriate measures are taken. We also place a strong emphasis on the safety and well-being of both the communities we serve and our employees. Our team members are trained to approach every interaction with respect and sensitivity. They are instructed to avoid actions that could cause concern and to always prioritize safety by refraining from confrontational or inappropriate behavior. Ensuring trust and safety in the communities we work within is central to our mission, and we deeply regret any situation that may compromise that trust. To address these specific concerns, the vans in question are leased through a nationally-established and reputable leasing company which procures vehicles from local dealerships based on our operational needs. The dealerships are responsible for registering these vehicles with the State DMV and issuing temporary tags while permanent license plates are being processed.
  That said, we understand the importance of maintaining compliance and community trust. We have escalated your concerns directly to the leasing company and the dealership to thoroughly investigate and confirm that all procedures were followed correctly. This ensures not only that we remain in full compliance with local laws but also that we uphold the highest standards in our operations. If you have any additional questions or further concerns, please dont hesitate to reach out. We appreciate the chance to clarify and reaffirm our commitment to serving the DFW area with integrity.
  

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22570103
  
  I am rejecting this response because: THis seems to be there normal business practice easily identified by the various reviews you find on line. There are muiple complaints. Also they have done nothing to verfy or address the fact their employee was taking videos though my front window of my me with out permission.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home had a new roof installed by Dabella in 2017. Noticed a few mornings ago water dripping into my kitchen ceiling. WHAT A SHOCK! Had Dabella come out & check it, turns out they installed the smart vent incorrectly and rain has been pouring into my attic for YEARS. Since they dont patch or repair roofs their only solution for me was a roof buyback. So theyll install a new roof at a discounted rate (which I still have to pay for) or nothing. Talk about disappointing. The guys that came out were very professional and apologetic. They said it was 100% installed incorrectly and they felt awful telling me that news. They also couldnt even in good faith try to pressure me into the roof buyback. We had a few other companies come out after them to inspect & and all of them agreed. A failure at install. (One even noted it looked like a saw might have slipped & inadvertently sliced into the roof in another spot). I would like Dabella to cover the cost of the repair since they admitted to it being installed incorrectly by their employees.

  

  Business Response

  Date: 11/22/2024

  Thank you for bringing this to our attention and we are disheartened to hear you are experiencing troubles with your roof. We will be reaching out to discuss the matter further as DaBella does not have a roof buy-back program and do not have any record of servicing this address for a leak/repair. That being said, we are happy to assist in navigating the warranty claim process to address the matter further and ensure your roof and property are protected and secure. You may also contact us directly at, ************** opt 1 for further assistance. 

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22569658
  
  I am rejecting this response because:

  
  This company is lying. They came to my house, here is a video of them at my house on 11/15/2024. At the end of the video you can hear him say, "This is ___ at Dabella. calling from a homeowners house, we installed their roof 7 years ago it was installed improperly." They came back inside and offered a roof buy back, which they said was the only option they could offer but didn't make sense for us. 
  We had a roofer come out today to fix this, as water has been pouring into our attic for years and needed to be addressed ASAP. The roofer suspects that all the vents were installed improperly. However he only checked the one that was leaking. 
  To remedy this:
  I want a refund for the repair I already had to pay for and I want my other vents inspected. 
  A warranty doesn't matter at this point, it was shotty workmanship. They installed it wrong, GAF won't even cover installation errors. Dabella needs to fix this. 
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 12/10/2024

  We understand the frustration the current homeowner is experiencing, and we truly empathize with their concerns. We would like to clarify that the warranty on the roof was voided due to the failure to transfer it within the required one-year period from the date of the home purchase. According to our records, the customer purchased the home in 2018, which is outside the allowable one-year window for warranty transfer, resulting in the warranty being invalid. As a result, the roof is no longer covered under the manufacturers warranty, and the original contracted job is beyond the scope of DaBellas labor warranty. Given this situation, any necessary service to the roof would now fall outside of our warranty coverage and would be considered a chargeable service, should the homeowner choose to proceed. If the customer requires further clarification or would like to discuss next steps regarding repairs and any associated charges, we encourage them to contact us directly at **************, option 1.
  

  We are committed to addressing this matter professionally and are available to resolve any remaining questions or concerns.