Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  205 Shoshone St N Twin Falls, ID 83301-6133

  
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  DaBella

  33530 1st Way S Ste 201 Federal Way, WA 98003-7332

  
• 

  DaBella

  459 N Gilbert Rd Bldg A Gilbert, AZ 85234-4591

• 

  DaBella

  1701 E. Lamar Blvd., Ste 275 Arlington, TX 76006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this year, DaBella installed 2 new roofs on 2 homes at my listed address in ************. There have been no issues at all up until the last week in October. We experienced fairly strong winds along with heavy rainfall. During the night, one of the skylights began to leak from multiple points around the skylight.There are a total of 4 skylights on the two roofs. None have had any leaks up to now. I contacted DaBella. They sent a "repair/inspection" team to my home. They lifted some shingles around the skylight and took pictures. The gentleman who took the pictures spoke broken English, but I was able to understand he was claiming the skylight was broken. He insisted the install was not the problem. He texted me the photos he took. His team covered the skylight to hopefully forestall further leaks. I was not informed as to any next steps.I called DaBella this morning to find out where my claim stood. I received an email later on the morning to inform me they would not be fixing the problem as they had done nothing wrong.I sought advice from a roofing contractor, showing the DaBella photos. His opinion was the opposite of DaBella's. The install was improperly done, resulting in the leak. I emailed DaBella to give them that information and was told there is no dispute process for me to use for follow-up.

  

  Business Response

  Date: 11/15/2024

  We appreciate the opportunity to provide clarity on the issue raised by the customer. During the initial contract signing, we offered to replace the skylights as part of the project scope, but the customer declined this service. Later, the customer contacted us to report a leak in her home. In response, we promptly sent an inspector to evaluate the concern. Upon inspection, it was determined that the roof we installed was in proper condition and the issue stemmed from a broken skylight, which was not part of the services we provided or replaced. To assist the customer, we took the extra step of temporarily covering the skylights at no additional charge. This was done as a courtesy to prevent further water damage to the home while the customer seeks a local repair professional. We also communicated to the customer that we are not responsible for repairing the skylight, as it was not replaced or included in the scope of our project. We remain committed to providing excellent service and ensuring clarity in our communication. Should any additional information be required, we are happy to assist.

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22532937
  
  I am rejecting this response because: the skylight itself is not broken. The skylight was not properly sealed when reinstalled during and after the new roofing job. The pictures taken by their team do NOT show a broken skylight!
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 12/02/2024

  Thank you for your clarification. Since your home was built in 2005, skylights are typically recommended to be replaced every ***** years, though they may last up to 20 years. If the skylights have never been replaced, its very likely that the one that failed is the first to go, and the others may follow soon.
  If the skylight had not been installed properly, it would have leaked immediately, not 11 months later, and there are other skylights that the customer has expressed no issues with.
  We can certainly provide a quote to replace the skylights entirely, which would address the issue as originally recommended at the time of sale. After thorough inspection, we have confirmed that the issue is not related to the installation, flashing, or underlayment.
  If the customer could let us know when, if at all, the skylights were last replaced and how theyd like to proceed, wed be happy to assist!

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22532937
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered windows in Sep 2023, was promised they would be installed no later than Jan 2024. The WRONG windows were installed in April 2024. I was promised at that time that the correct ones would be installed within 3 weeks and I would be refunded $2000 for incorrectly ordered ********** is 7 Nov 2024 and Dabella has STILL neither completed the job nor refunded the $2000.Partial list of problems:Following is a partial list of problems - there may be others:1.Job has not been completed 2.Trash and debris left all over house, inside and out, including broken glass ********* not properly sealed 4.Many windows not properly sized 5.Sliding doors not properly sized 6.Light reduced by 50% in the downstairs windows - sales *** said these will be ***laced with smaller-framed windows 7.Hardware upside down on some windows 8.Some windows too skewed to close properly 9.Some windows so poorly installed that they cannot be locked 10.Sliding doors are so poorly installed, they cannot be locked 11.I was promised windows would be ***laced in three weeks - it has now been over 5 months 12.I have not yet been reimbursed the $2000 13.The sales *** had also previously promised an additional reimbursement of $2000 because I had originally been promised installation by January - it did not take place until April ********** not Energy Star certified in ******** 15.Trim, interior walls, and exterior siding damaged 16.Trim left on the floor, nails in, has scratched the hardwood floors and furniture ******** were left in *******, uninstalled 18.Bugs, including wasps/hornets, entered the house throughout the summer 19.Improperly sealed windows do not allow my home to be properly heated (recent temps have been sub-freezing)20.I have been unable to rent out space and have now lost over ten months' rent, currently a loss of over $18,000.(Photos: ***************************************************************************************)

  

  Business Response

  Date: 11/08/2024

  Thank you for your assistance in addressing this matter. Our General Manager has reached out to the customer to schedule a meeting in order to go over all the concerns and ensure everything that needs to be resolved is addressed. We are committed to working with the customer to ensure their full satisfaction with the outcome. Please let us know if any further information is required. We are dedicated to resolving this issue in the best interest of the customer.

  Customer Answer

  Date: 11/12/2024

  Complaint: 22527784
  
  I am rejecting this response because:

  I ordered windows in SEPTEMBER 2023.  It is now NOVEMBER 2024!

  NOTHING the company has promised or offered has been honored and I have no reason to believe anything will change.  In fact, I have every reason to believe nothing will change.  The company has proven for the last 11 months that customer satisfaction is of no concern.  Repeated calls to the general manager were ignored from January through *********************************** with **************** have led nowhere.  Even todays meeting with the general manager did not occur:  HE DID NOT SHOW UP.
  
  The general manager told his salespeople to tell me that the windows would be installed no later than January he was on speakerphone when he made that promise.  (He subsequently blamed those salespeople for making false promises.)  When finally installed in APRIL, I was told the windows would be replaced in three weeks -it is now NOVEMBER.  **************** has told me at least half a dozen times that I should expect a call from the general manager "by the end of the day", "this week", that the "daily meetings with upper management" were leading to a solution, etc.  None of these occurred.
  
  Installation quality was extremely poor.  Windows were improperly sealed,allowing hundreds, perhaps thousands, of insects into the house between April and October, and now allowing cold air to blow through the house.  Parts shipped with the windows and doors were left scattered on the ground and in the carport, uninstalled.
  
  Interior trim, exterior siding and trim were damaged, and remain damaged. Boards with nails sticking out were left all over the house, in EVERY room.  Debris, broken glass, trash, nails, large splinters of wood and damaged trim, even cigarette butts, was left inside and out, on the floors and on the ground.  
  
  Even the siding (installed PRIOR to the windows, which no other company in the world does, done solely to avoid losing the sale of the siding) was poorly installed with large, unsealed gaps and holes, equipment left detached. I had to call Dabella at least five more times to get them to come back to reattach the electrical equipment they had removed and to reinstall the railing they had removed.  Faucets were left unattached to the walls, and the sprinkler timer was attached several inches off center, leaving the conduit at least 20from vertical.

  The product quality is shoddy.  The bead at every corner on every window was not trimmed or smoothed, just painted over.  None of the windows fit properly.  Windows do not slide smoothly and require considerable force to open and close. The surface area of the glass in all of the downstairs windows was reduced by 50%.  FIFTY PERCENT.  Several windows do not latch.  Some hardware upside down.  The sliding doors do not latch, and in fact do not even close properly or fully.  The sliding doors are undersized,shimmed with multiple 2X4s.  The downstairs windows are grossly undersized, all of them shimmed with multiple 2X4s, two on the bottom, one on top and one on each side.  The windows are NOT Energy-STAR certified here in *********

  I have repeatedly requested the dimensions of the new doors and windows.  I have requested assurances that the new windows will be Energy-STAR certified.  Dabella either refuses to provide that information or cannot answer.  Neither inspires confidence.
  Some of my neighbors have had windows installed by other manufacturers and installers, the entire process, from order through installation, completed in less than two months.  Dabella has not been able to complete the window installation in over a year. 
  
  Had Dabella truly valued customer satisfaction, the windows would have been installed in January, 10 months ago.  Barring that, they would have reached out to me to apprise me of any delays instead of ignoring me and not returning my phone calls for the next four months. 
  
  Had Dabella truly been committed to ensuring my full satisfaction, they would have replaced the windows and refunded the $2000 per the addendum signed by the Dabella general manager within the three weeks promised.

  Had Dabella truly been dedicated to resolving the issues in the best interest of the customer, they would have made every effort to do so instead of forcing me to make dozens of calls to the general managers and customer service.

  Had ********************** truly valued me as a customer it would not have required another call from me to corporate **************** and a request for assistance from the Better Business Bureau to get a response.

  Dabella has provided poor quality products, even worse quality workmanship, and utterly dismal customer service.  Let me repeat:  the general manager asked to meet me today and DID NOT SHOW UP. 

  Dabella has proven it can no longer be trusted.   
  
  I have requested that the finance company - whom I told the job had not been completed - be reimbursed.  I have also requested that a contract be drawn up tallowing me to find a reputable company to replace all the interior trim with matching trim of at least the same quality, stain-grade hardwood as that damaged, and to repair all exterior damaged siding and trim, and reseal all caulking that was cut to install the windows.  Ideally, Dabella would also pay me at the rate of $25/hour for the 20+ hours spent cleaning up the mess they left.

  Sincerely,
  
  **** *********

  

  Business Response

  Date: 11/26/2024

  Thank you for your assistance in this matter. We want to inform you that the customer has been in contact with our General Manager. We are pleased to share that a meeting has been scheduled with the customer to discuss the best resolution to address their concerns. Our goal remains ensuring the customers satisfaction, and we are committed to working collaboratively to achieve a positive outcome.

• Initial Complaint

  Date:11/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, I entered into a contract with a salesman from Dabella for four replacement windows, specifically due to a promise of a rebate from ******** for enhancing the energy efficiency of my windows. From June to November, I received numerous texts from the salesman, *** ****, assuring me that I would definitely receive the rebate check. Initially, he mentioned the check would be for $5,080.00 but in the last two months, he stated it would be $6,127.00. He even claimed that he would take time off work to personally investigate the delay. I have kept all the text messages exchanged between *** and I as proof of this situation. As a senior on a fixed income, I would never have agreed to this significant purchase without the clear promise of the rebate. I expect this matter to be resolved promptly. If I cannot trust a certified Dabella salesman to be honest with me, then who can I trust?

  

  Business Response

  Date: 11/07/2024

  Thank you for bringing this matter to our attention. We have been in communication with the customer and have clarified any miscommunication that may have occurred. Together, we arrived at a resolution that fully addressed their concerns, and we are pleased to report that the customer is satisfied with the outcome.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recived a quote for a new roof after making a apt with a sales person that was coming door to door. First they said it would take about 60 minutes and it ended up being over 3 hours. I stated that my husband was out of town and i would not be making any final decisions until he was home and I spoke to him. The sales person kept pressing me to go ahead with the project so I had to be very ***** and refuse that over and over. Then they called me the next day and I informed them I was not interested in going ahead with the roofing project with them because the price they quoted me was just insanely high. They now call everyday at least 2 times a day. I've told them many times I'm not interested but they will not take that answer and have become rude and more pushy on sending someone else out to give me another estimate. When I say no I'm not Interested they now hang up on me and then call again the next day.

  

  Business Response

  Date: 11/06/2024

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this may have caused. We take your feedback seriously. We have escalated this matter internally and added your number to our "Do Not Call" list to ensure you no longer receive follow-up calls from our team. Please allow up to ************************************************************************ our system. We truly appreciate your understanding as we work to improve our customer experience. Thank you again for your feedback.
  

  Customer Answer

  Date: 11/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  keep getting the run around from ******* about replacing one of the windows they installed year and a half ago that was installed damage. Have had several representatives from their **************** come here and see the damaged window. They claim life time guarantee and are not stepping up to fix the damaged product they installed. Always some excuse as to why they never get back to me. They just say yes product is defective and will get back to me soon about fixing it.

  

  Business Response

  Date: 11/08/2024

  Thank you for facilitating this communication. The customers window was installed approximately 1.5 years ago, which places it outside of DaBellas one-year labor warranty. After the first year, the warranty coverage is managed by the window manufacturer, and any warranty claims or repairs must be handled directly with them. Even if the customer believes it may be an installation issue that existed before DaBellas one-year labor warranty expired, since it was reported after the one-year period, we must follow our warranty claim process, which requires contacting the manufacturer. Our window manufacturer has been reaching out to the customer via email, phone, and mail to request additional information needed to proceed with the repair, but the customer has been unresponsive. Recently, we were able to speak with the customer directly and provided them with the contact information for our window manufacturer, explaining that they would need to reach out to initiate the repair process.We are committed to supporting our customers and ensuring they have the information they need for a smooth experience
  

• Initial Complaint

  Date:11/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 6th of 2024 I had a sales representative form Dabella come by to give me an estimate on new windows. She came very late in the evening despite my request that we reschedule the appointment due to the lateness of the hour. The sale representative was nice but extremely pushy. I told her several times that I was not financially ready to purchase windows and would prefer to wait. She would not take no for an answer and kept calling her "boss" and asking him to lower the price of the windows. By this time it was 1 am in the morning and my teenage son was still awake despite needing to go to bed because I was preoccupied with the salesperson. I was so tired by that point that I agreed to purchase the windows. The price seemed pretty good and even though I wanted to get another estimate and think about it the salesperson insisted I had to make the decision right then and that I was not going to get a better price so I signed. I have since come to regret that decision. I found out a month later from the previous homeowners that the old windows were still under warranty and I could have had them replaced at no cost to me but I was already under contract with Dabella and could not get out of the contract. Dabella subcontracted with Alside windows to have the windows installed. When the installers came to install the windows on October 19th, *************************** that the windows were not triple pane windows despite that being the windows I had purchased according to the contract. I contacted the salesperson and was told she is no longer working out of the Utah office, the windows were correct, and that if I had questions or concerns I needed to contact her boss, *****. I contacted ***** that day and have never heard back from him. Additionally, when the installers went to install the windows downstairs they found that the windows were measured wrong and were not the right size. They were able to install them anyway but the inside of the windows is unfinished.

  

  Business Response

  Date: 11/08/2024

  We appreciate your involvement in this matter. Our general manager has been in direct contact with the customer and is actively working to find the best possible resolution that will fully satisfy their needs. We are committed to ensuring that the customers concerns are addressed promptly and thoroughly.

  Customer Answer

  Date: 11/09/2024

   
  Complaint: 22508924
  
  I am rejecting this response because:

  The manager of Dabella called me this week and left me a message and I called back and we were disconnected and I have not heard back from him. I am not feeling like my issues are being addressed in a timely manner and am unconvinced that I will be satisfied. I have not received warranty information despite repeated requests and I have not heard back about when my window installation will be completed and it has been two weeks since the install.
  
  Sincerely,
  
  ******** ****

  

  Business Response

  Date: 11/26/2024

  We appreciate your involvement in helping us address this matter. Here are the facts regarding our efforts to resolve the customers concerns:
  Our General Manager has made multiple attempts to reach out to the customer to discuss and resolve their concerns. Unfortunately, every time we attempt contact, we either reach the customers voicemail or are informed that they are too busy to communicate via phone.
  As recently as today, our General Manager personally reached out, but once again, the call went to voicemail. We are fully committed to finding a resolution and believe that a direct phone conversation is the best way to address the matter thoroughly and promptly.
  We kindly ask the customer to contact us at their earliest convenience so we can connect them with the General Manager and move toward a resolution.
  Thank you for your assistance in facilitating communication. We remain ready and willing to assist as soon as the customer is available to discuss.

  Customer Answer

  Date: 12/11/2024

  It was not resolved to my satisfaction. I am not interested in working with Dabella to resolve the concern but would like my complaint posted on the BBB website in order to make others aware that they should avoid doing business with Dabella. They are a dishonest company and I do not want others to experience what I did. Is there any way to make sure others see my complaint when researching Dabella on the BBB website?

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired DaBella to install new windows in our home. During installation, window ***** were damaged and not repaired. Some windows that were installed, were installed broken and warped. Installed screens had rips in them. I have called multiple times, left messages with project supervisor, sent many text messages to regional manager, and called customer service many times. Every time I reached someone they said they would let people know, and call back. No one has ever called back to try and fix anything. This has been going on for months. Installation was in early August, and we have been trying to get in contact since then.

  

  Business Response

  Date: 11/08/2024

  The customer has been in contact with both our local office and our general manager to discuss their concerns. Through these conversations, we were able to provide a resolution that met their needs and left them satisfied. Making sure our customers are happy and fully satisfied with our services is DaBellas number one priority. We appreciate the opportunity to address this matter directly, and we remain committed to supporting our customers in any way we can. Please let us know if any further information is needed.

  Customer Answer

  Date: 11/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early October 2019, we paid over $50,000 for ***** ****** siding. We were promised top-quality work by the best installers in the business, with a beautiful result. Unfortunately, thats far from what we received. The crew assigned to our home included only one certified ****** installer, and he wasnt present every day. One crew member even mentioned that it was his first week on the job.The final installation was sloppy, with multiple issues. I shared photos with the company, showing white silicone smeared across our siding, porch, and cedar support posts. They applied the silicone on a windy day, leaving it covered in dirt and dust. There were also noticeable mismatches in the wood grain, unfilled gaps, and overall poor craftsmanship. they also left scrap materials all over my *********** March 2020, they said theyd send someone to fix these issues, but the pandemic delayed the visit, and no follow-up was ever made. I've been trying to get this resolved for the last 5 years with no successthey simply dont care. I have called them at lets 20 times. Now, the siding is literally coming off the house because the roofline trim is aluminum, not the ****** material we paid for. This explains why we had so much leftover material.When I raised these issues again, they told me to file a warranty claim with ******. This makes no sense, as the problem isnt with ******* materials, but with the shortcuts taken by their own installers. Had they followed through once everything was back open i think a supervisor could have fixed the issues but they just refuse to do anything for me.

  

  Business Response

  Date: 11/08/2024

  Thank you for bringing this matter to our attention. The customer has been in communication with the installer to address their concerns, and our local office will continue to provide updates and maintain open communication with them to ensure their satisfaction throughout the process.

  Customer Answer

  Date: 11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to the installation of new windows and siding on my residence August 6, 2024. The material was delivered on September 18, 2024. I was told the contractor would be here that Monday to start the installation that would **** * days. Because I have animals, I wanted to be here when they started. I took 2 days off of work. the installers did not show up until Wednesday September 25, 2024. They started at 9 am when I left, I came home at 12:30 pm and they were gone for lunch. When I returned at 5:00 pm they were gone. A crew member at lunchtime asked me where the crew was. I had no idea. They worked September 25, 26 and Sunday the 29th. Each day I was not informed about the progress, issues, or anything! I took pictures each day after they were gone to see progress. On September 26 the installers loaded up the rest of the rest of my plywood that was to go on my house exterior walls before 12 pm when I came home for lunch. My yard was a mess! The installers left their trash and left nails all over my yard. I called Dabella and the sent out a manager. He contacted the installers and told them to clean up my yard and my neighbor's yard. immediately. The next day they took some of, but not all of the trash. Never used a magnet on my yard. Left my fence destroyed. All my gates were left open. I have some issues that were not corrected. Have been told manager would come look at my issues, he never came to see me. The contractors were all non- English speaking but one. I feel that I was disregarded as a homeowner by the installers. They have not been back or called to say or do anything. I would prefer they do not come back! Another contractor could come fix what they did not. I am single, elderly, and did not know that I would have to paint, repair damages, and have to live with unresolved issues. Overall dissatisfied with the job that was done on my home. I was told a refund would be given but have heard nothing since September 30, 2024.

  

  Business Response

  Date: 11/08/2024

  Thank you for your assistance in this matter. Our general manager has made attempts to reach out to the customer but has been unsuccessful in making contact. We remain committed to resolving this issue and will continue our efforts to reach the customer to provide the best possible resolution.

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22471931
  
  I am rejecting this response because:

  I do not think they have made an effort to contact me.  They know where I work and I have not received any calls on my phone from them.  They did not show up as promised and never tried to contact me about making another meeting with me.

  i have pictures or what I am not happy with or about.  **** i want a walk through as promised.
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 12/02/2024

  Our General Manager left you a voicemail today on the updated phone number provided.
  Please return his call at your earliest convenience, and well be happy to address your concerns.

  Customer Answer

  Date: 12/19/2024

  Suwai:

  Thank you for responding to my complaint.  I was able to get into the site today.  However, I was not able to respond to the complaint.  Dabella is a joke.  they have not reached out to me.  Then Tuesday the general mamger said he would be out  to my house.  He said he was one minute away and when I told him I was having a guy meet him there: he said He didn't get my message.

  He said he was already on the freeway.  I do believe he is lying.  I had a guy there who said no one came to my house at all.  Then he said in a txt he was trying to help.  I find the whole story not true.  Since then, he has not called or come by.  This is the 3^rd time of trying to get this finished.  I am trying to consult an attorney as we speak.  Never once has he said anything about compensating me for things taken since the first time.  This is not very good business sense.  A

  Can you add this to the complaint I filed.  As the 7 days has past and I was not able to get into the system.

  *** *******

  

  Business Response

  Date: 01/14/2025

  Thank you for reaching out and providing additional details regarding your concerns. The General Manager has contacted the customer and visited the location, to resolve the original request. If further or additional resolution is needed, these matters will be addressed with the local office team and followed up by direct communication to the customer. If there are any questions or concerns please don't hesitate to contact the local office customer service department at ************** prompt 1.  

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22471931
  
  I am rejecting this response because:

  The ** of Dabella was suppose to return to my property and bring a check to me.  This never happened.  The ** said he was at my house but never showed up.  He lied about everything. including my financing.  I won't pay until the job is done.  I do not want the original installers back at my property.  I want this resolved asap it has been months.  I send my pictures of what was wrong with the way siding was installed to the ** two weeks ago, still nothing.  They are now messing with my funding opportunities.  not a good company to go with.
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 01/23/2025

  Thank you for your response. The local office and general manager have made several unsuccessful attempts to reach the customer. We require accurate contact information and availability to address the concerns effectively. Please reach out to our customer service department at **************, prompt 1 or via email at ******************************************

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22471931
  
  I am rejecting this response because:

  I am totally dissatisfied with this company.  I have not changed my phone number. They have my contact information.  I feel that the loan was pushed through with a electronic signature that was not mine. I am assuming the contractors are licensed under one big name, and then who ever does the job.  I have called another employee to find out when the general manager would be at work to send him a message.  I send the message three days in a row.  He did not return my call.  I just want them to be accountable to what they told me.  The plywood alone is $6000.00 owed to me.  Plus the amount of labor I was charged for work not done.  Then they pushed my loan off on 2 different companies.  They say I did electronic signatures but I did not!!  The contractor did a lien on my home and the work was never completed.  The general manager said he came to my house, I had someone there to meet him.  Then he lied and said he did not get the message.  I know this as a friend was staying at my home then... no one came by the house.  That is bull.  I just want to resolve the issues at hand and have another contractor do the work.  Someone that I find, as the contractors (from Dabella) are dishonest.  they damaged my fence, left nails in my yard, trash in my yard (one box had a dirty diaper in it), and stole property that was to be put on my house.  They did not put it on my house and it was loaned up the second day they were there.   They used my neighbors lawn as a dump site as well.  Not to mention they lied about their hours.

    I went to work at 8:30 am everyday, came home at lunch 12:30 pm to 1:30 pm, and was home by 5:15 daily.  I took pictures everyday.  I send these to the general manager.   It seems I am doing the leg work on all their problems.  I don't have time for this.  I feel they screwed up, so make it right!!!  I txt to tell him they were on the way. He never responded to my txt.  Speaking of txt.  It was fine to communicate this way up until now?? With my job that is the best way to communicate.  One thing... I can not stand is a liar, a cheater, and a thief.  Dabella has taken on the role of all three.  I just want them to do what they said they would do.

  I will not use or give a good recommendation for this company ever again.
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 01/28/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that arbitration is necessary.

  Sincerely,

  ****** ********
  DaBella
  DaBella
  

  Customer Answer

  Date: 02/04/2025

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, and find that arbitration is necessary.

  Sincerely,

  ******** *******

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the contract was 5/8/2024 the windows were installed in early August one of the windows was broken and can't be opened last time I talked to project manager was early August she told me the parts to fix it were ordered and it would be fixed in the near future and they need to finish caulking them since then I have contacted customer service numerous times and they will never let me talk to anyone with authority they say someone will call me back today that has happened three times I have not heard from anyone they told me that they would be installed by a professional window installer the first guy who came was a general contractor it said that on his trailer the first thing listed under that was concrete he installed most of the windows and I don't think he did it right the second guy who came seemed to know what he was doing and he told me the procedure for installing windows he said you need to caulk the back side of the windows when they are installed the first guy did not do that so most of my windows were not installed right after this experience I don't know if I ever want to hire a contractor again please help me thank you ***** **********

  

  Business Response

  Date: 11/08/2024

  We appreciate your assistance with this matter. Our window manufacturer has reached out to the customer and successfully scheduled the service based on the date they were available. We are pleased to report that the customer is satisfied with the resolution. Ensuring our customers satisfaction is *********************** highest priority, and were pleased to have found a solution that addresses the customers needs. If there is any additional information we can provide, please feel free to reach out.

  Customer Answer

  Date: 11/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********