Important information
- Customer Complaint:This BBB Business Profile for DaBella headquarters is an aggregate
report for all company locations, reflecting consumer experiences of 42 DaBella
locations nationwide.
Complaints
This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 612 total complaints in the last 3 years.
- 199 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/14/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 23, 2025 I had a shower unit installed by DaBella. The color didn't match the one I had chosen from a sample. Also the trim piece across the floor doesn't match the color of the shower base. I contacted the corporate customer service and they contacted the local office. The local office said I got what I ordered. The local sales **** said they would come by and check out the install after completion. No body came by. I have called the corporate office twice and they have contacted the local office and all I get from them is a runaround. There is also a couple of issues with the install which they need to address. I would like someone of authority to come out and look at this install.Business Response
Date: 05/15/2025
Thank you for bringing this matter to our attention. The local office team and manager has been in direct contact with the customer as of 5/14 and it was determined that the customer misunderstood the contract. The customer has reached a mutual agreement and there is no additional information or actions needed from DaBella.Customer Answer
Date: 05/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:05/14/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DaBella did not deliver what was discussed with sales persons inspected the roof of my home. At that time they told me that the amount they charged for the project includes: the city construction permit, scheduled city quality inspection, gutters replacement. Copy of this agreement the promised to send via mail and to my email address. this conversation took place on 04. 28, 2025,however, today is 05.14.2025 and have nothing in my mail box and email. On 04.31.2025 they started the roof replacement (apparently without permit). This construction activity lasted about 7 hours. The presented the cost of construction $20,000. I feel, it is significantly higher comparing with other contractors charging they customers for the same roof replacement, including gutters and down spuds. For instance, The closest home, of the same type, located at *************************************************** (contractor building permit 2025-2526581 CT) indicates much lower price. La ***** told me that higher quality material justified they price. But my examination their pile of material they putt on my driveway shows average brands available at any warehouse and purchased at contractors bulk price, I feel this contractor violated basic ethics rules and put greed above reputation.Business Response
Date: 05/14/2025
Thank you for the opportunity to respond to this matter. After reviewing the project details, we confirm that the customer signed a contract that clearly outlined the agreed-upon scope of work, which did not include gutter replacement. The customer reviewed and signed this contract, which outlines the services and materials agreed upon. The project was completed in full as of April 30, 2025, in alignment with the terms of the signed agreement, and no additional work remains. Regarding the customer's concerns about pricing: We understand that costs can vary between contractors based on a number of factors, including labor quality, installation methods, warranty coverage, and materials used. Our pricing reflects the use of trained installers, comprehensive warranty protection, and a commitment to long-term servicenot just material costs. Comparisons to other contractors or nearby projects may not account for these differences in service, quality, or coverage. We value all customer feedback and are committed to transparency and professionalism. If there are any specific issues the customer believes have not been addressed, we are happy to review them. (Please see attached contract) If you have any additional questions or concerns please contact us at ************** prompt 1.Customer Answer
Date: 05/21/2025
I have red the reply from DaBella company. The reply style was vague without any specifics generally defending their high prices attributed to their very special materials and services. Competitive environment in the city of ****** area demands compliance with the city regulations for asphalt shingles roofing replacement. So, all roofing contractors shall provide quality to pass inspection .like I mentioned DaBella company made roof shingles replacement without permit. I visited the city building department and informed ******* about the absence of permit and scheduled inspection, they pulled permit several days later. (This is about their high quality services). They charged me for the asphalt shingle replacement job ****** dollars without roof gutters and downspouts. The contractor company ******************* roof replacement, few days later, on the same type and size house pulled permit and scheduled inspection. They located in ******. One is ******************, another *******************************. Both contractors mentioned above are customers out there. When talking to the manager of the **************, told me that gutters and downspouts, I have examined permits of both companies, DaBella claimed ***** dollars of taxable amount. Falcon Roofing declares ***** dollars. (with downspouts),.It looks, I was scammed by DaBella for at least ***** dollars. DABella claims about signed contract is not correct. I gave them the first payment !***** dollars in form of money order and they demanded to sign for full amount ****** dollars as guarantee for full payment in a few months. To add more, they never sent to me a paper contract to sign in paper form or to my email address. ****** *******
Business Response
Date: 05/29/2025
Thank you for the opportunity to respond to the customer's concerns. At **********************, we pride ourselves on professionalism, transparency, and delivering high-quality home improvement services that meet or exceed code requirements and industry standards. We take customer feedback seriously and appreciate the chance to clarify several significant misunderstandings presented in this complaint.
DaBella did not perform any gutter or downspout services for Mr. ******** Our scope of work, as clearly outlined in the contract, was limited to asphalt shingle roof replacement. Gutters were neither discussed nor included in the signed agreement, and at no point was DaBella contracted or paid to install gutters or downspouts. We are unable to perform services that fall outside the scope of the agreed project. A copy of the original signed contract, including the agreed pricing and scope of work, was sent to Mr. ******* via email on May 28, 2025, at the email address he provided: ***************** This contract clearly outlines the services to be provided and does not reference gutter installation or any guarantee of price matching. While the customer references other contractors such as Falcon Roofing and attempts to compare pricing, it is essential to understand that pricing will vary based on multiple factors. DaBella is not obligated to compete on pricing with other companies. Our pricing reflects the premium products, certified installers, warranty coverage, and customer care standards that define our company. Requests to adjust pricing after project completion based on comparisons with other contractors fall outside the scope of the original agreement. Our pricing reflects the specific products, warranties, and services outlined in the signed contract. **** ******* voluntarily agreed to the scope and price of the project at the outset, and the contract was signed before any work commenced.
DaBella pulled the necessary permit and scheduled the required inspection. This is a standard part of our process when jurisdiction-specific requirements become apparent, and we acted in good faith and in full compliance with city regulations. The customer signed a contract prior to project commencement, and this was not done under duress. The initial payment was made after the contract was signed, as part of the agreed-upon payment schedule. All work was completed in accordance with the signed agreement, and all payment terms were disclosed and honored.
DaBella stands by the integrity of our work, our contractual processes, and our commitment to customer satisfaction. While we understand that the customer may have post-project regrets or misunderstandings, his request for services were outside the scope of our agreement. We respectfully request that this complaint be considered resolved based on the documentation and clarification provided. Should Mr. ******* have any warranty-related concerns regarding the services we did perform, we remain available to address those in accordance with the terms of his agreement. Please feel free to contact our customer service department at ************** prompt 1.Customer Answer
Date: 05/29/2025
Complaint: 23328995
I am rejecting this response because:DaBella have changed their attitude to this dispute in the message sent on 05-29-2025. They still deny the fact that they performed the roof construction without permit. Permit was filed one week later. They deny our discussion about gutters and downspouts to be included into contract. I have asked them to send me paper copy of the contract to review and sign because couldn't see what they where typing in their computers. This situation forced me to visit the City building department to verify presence of the building permit, and they told me that building permit was not filed. I contacted DaBella and informed them about the City concerns. One week after roof construction the filed permit. During construction mentioned DaBella crew about leaking gutters and downspouts but understood Spanish language only. So, i fill I have been manipuladed by Dabella without their intention to resolve this conflict.
Sincerely,
****** *******Initial Complaint
Date:05/11/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Stress crack occurred in January due to cold weather. This is covered by warranty. Have attempted to contact the company and representatives since January 2025, no response. Window needs to be replaced.Business Response
Date: 05/12/2025
Thank you for bringing this matter to our attention, and we apologize for any frustration this may have caused. We understand the customer's concern regarding the stress crack that occurred in January and their belief that it falls under warranty coverage. A local office manager will be reaching out to them directly to discuss the situation and guide them through the next steps for resolving the warranty claim. We are committed to addressing concerns promptly and ensuring the matter is handled to their satisfaction. If you have any additional questions or concerns please contact our customer service department at ************** prompt 1.Customer Answer
Date: 05/22/2025
This issue has not been resolved or received a response from DaBella or any of it's ***resentatives.
I still have a broken window that needs to be ***laced. This was a cold weather stress crack and at DaBella's request, pictures were sent to document this in January 2025. The ***resentative ****** ******, *** that sold us the windows, told us she would forward these pics to her supervisor to be handled and someone from the company would be in touch to resolve.
Nothing has happened to dated, 05/22/2025. Please reopen this complaint and assist me to get results to ***lace my broken window.
The company and customer service has not responded to any messages left. There have been 7 attempts to contact this company and it's ***resentatives.
Thanks for your assistance.
****** P ******.
Business Response
Date: 05/29/2025
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience youve experienced and appreciate the opportunity to address your concerns regarding your window. To move forward with a resolution, an email was sent to the customer with details on 5/29/25. To reiterate the email communication. We kindly request that you initiate a warranty claim directly with ******, the manufacturer of your windows. ****** is responsible for evaluating and addressing warranty-covered issues, including cold weather stress cracks. To facilitate this process, ****** offers a convenient online platform where you can submit your warranty claim:******************************************
For your reference, we also attached a copy of your original DaBella contract to the message. Should you need further assistance with the warranty claim process, ******* customer service can be reached at: ************** ***************************************** If you require any additional support or have further questions, you are welcome to contact DaBella **************** directly at **************** (Option 1). We are here to support you through this process and ensure your concerns are addressed appropriately.Initial Complaint
Date:05/07/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The ***** failed me in every step of the process with my purchase of new windows. The first sales people that came out were here hour and a half and I told them I had to go And he refused to leave my home. I walked to the door and said I have to go. He continued to sit at my kitchen table. I walked in and said I have to go and he said I have to call my manager first and I said you can do that outside. He said I cant do it outside. I have to do now and he just sat there at my table with phone to his ear Not talking at all. He had his girlfriend with him and I finally told her can you guys please leave I have to go and they left 20 minutes later making me late for my appointment. I shouldve never let the sales people come out after that horrible incident but the next sales people thatcame out were very nice And professional and I decided to get windows replaced. They wanted a down payment of $500 which I said I couldnt pay until my Social Security check came in. They said no problem. It would not pull until the day I requested, It was pulled two days later. I was told that even if they issued a refund now by the time they issued it and I got it. It would be time to it again so I would just have to live with it. I had automatic payment set up and had several ****. I told him just cancel the Windows. I dont like the way this company is operating they told me was too late. Someone came to measure for the windows, when he was finished, I walked outsidefirst to go check my mail. He came out behind me and shut my door and locked me out of my home. Then the installers came out. They were to be here at 8:30 and finish in one day but since they got here at 11, they told me they would have to workSaturday too, They took two full days to install 10 Windows. I was told it was because the measurements were wrong. My windowsills were damaged with tape. Caulking is thick in areas and thin in others, it doesnt even go in the corners. I tried to cancel this order 3 times.Business Response
Date: 05/08/2025
Thank you for bringing this matter to our attention. Our local office manager has been actively engaged with the customer to reach a mutually agreed-upon resolution for their window project. The customer has agreed to the proposed terms, and the resolution is currently in progress. We are moving forward with the agreement toward final completion. As part of our continued effort to bring this matter to a close, the local office will follow up with the customer to ensure all remaining concerns are addressed and resolved. We remain committed to working collaboratively and respectfully with the customer to ensure a satisfactory outcome. If you have any further questions or concerns, please contact our Customer Service department at 1-855-322-3552, prompt 1.Customer Answer
Date: 05/08/2025
Complaint: 23299642
I am rejecting this response because:
I was told that fixing the caulking would cause more damage. They said they were sending the same installers out to fix the caulking. I asked how they were going to fix it, she said they would tell me when they arrived. How are they going to fix it if they couldn’t do it right the first time? Or did they just think a single woman wouldn’t notice a poor caulking job? I don’t trust the quality of the windows because they were made incorrectly because of wrong measurements being submitted. I want all the the windows remade or a full refund.
Sincerely,
Kelly MaherBusiness Response
Date: 05/14/2025
Thank you for bringing this to our attention. The local office team and the General Manager have been in direct communication with the customer and have successfully reached a mutually agreed-upon resolution to their concern. The General Manager and local office team will communicate with the customer on the final actions. If you have any questions or concerns please contact our customer service department at 1-855-322-3552 prompt 1.Customer Answer
Date: 05/15/2025
Complaint: 23299642
I am rejecting this response because:
They want me to sign a contract that says I will not now or ever in the future have any recourse if these windows fail. I already suspect I’m going to have trouble with these because they were the wrong size and the windows aren’t sliding good.. They offered me $1000 to delete my Better Business Bureau complaint and write them another review and change my zeros to higher numbers, but I’m not gonna give away all of my future rights to this project in case something develops in a year or two.
Sincerely,
Kelly MaherBusiness Response
Date: 05/22/2025
Thank you for the opportunity to respond to Ms. Maher’s concerns. We understand there has been some confusion regarding the language in the mutual resolution agreement. To clarify: the clause Ms. Maher refers to does not waive her rights regarding the future performance of her windows or any warranty-related concerns. The language simply confirms that both parties agree that the current matter which is this specific complaint, has been resolved and will not be reopened or resubmitted in the future. This is a standard clause in resolution agreements and is not intended to limit her ability to raise new or unrelated concerns should issues arise.
Additionally, we want to be clear that DaBella does not require customers to falsify or misrepresent their experiences. We always expect and encourage honest, accurate reviews that reflect the customer’s genuine experience. To ensure Ms. Maher feels fully informed, our Customer Service Manager will be contacting her directly today to walk through the details of the agreement and answer any questions she may have. We remain committed to standing behind our workmanship and honoring all product warranties. Should Ms. Maher experience any issues with her windows going forward, she is welcome to contact us as she normally would under the terms of her warranty.
Customer Answer
Date: 05/23/2025
Complaint: 23299642
I am rejecting this response because: I have not talked to anyone and I’m still not happy with the installation. I would like to know who installed my windows and see their certification because the job that was done does not look professional. I had a second opinion come out and they told me the windows were not sealed properly. I still I would like to ask that the windows be measured correctly this time new Windows ordered. Have them installed by a professional installer, experienced in installing windows. If they don’t wanna do this, then I ask that the loan be wiped out and I will take care of it on my own.
Sincerely,
Kelly MaherBusiness Response
Date: 05/30/2025
We appreciate the opportunity to respond and would like to reiterate that we have made multiple documented attempts to contact the customer regarding her concerns. Over the course of a week, several phone calls and voicemails were made in good faith, aiming to provide a detailed explanation of the resolution agreement. Unfortunately, the customer declined to sign the agreement, citing that she was requesting additional information. On May 28th, our Customer Service Manager, KJ, successfully reached the customer and discussed the next steps in good faith. As outlined during that conversation, we advised the customer that a new service ticket would be initiated so our manufacturing professionals could inspect the installation and take the necessary steps toward resolution. Regarding the concerns raised in the customer’s latest response: We have procedures in place for professional installation, and all contractors we utilize are vetted for qualifications and experience. In order to move forward with addressing the installation concerns, it remains necessary for an inspection by our authorized service professionals. Requests related to replacing the windows entirely or canceling the financing fall outside the terms of the original agreement and can only be evaluated after a formal inspection has been completed. We remain committed to working with the customer and encourage her to allow the service inspection to proceed so we can address her concerns in alignment with our policies and warranty guidelines.Customer Answer
Date: 06/01/2025
Complaint: 23299642
I am rejecting this response because:
I have not had an inspection and with the recent rain it seems that since they are in properly sealed with caulk and fitting in the space that was measured incorrectly, the windows are getting harder to open and lock. I have asked for someone to come out and look at these twice now.
Sincerely,
Kelly MaherBusiness Response
Date: 06/06/2025
Dear BBB:
We accept the request for Mediation from the customer. We will provide an update of dates and time availability afterwards.
Please Place list any dates you are specifically NOT available in the next 6 weeks:
Please Place an "X" next to the Day of the Week you are Available and work best for you:
____Mon. ____Tue. ____Wed ____ Thurs. ____ Fri.
Please Place an "X" next to the Time you are Available and work best for you:
____ Morning ____Afternoon
I understand that BBB will do its best to accommodation the information I have selected. I understand that mediations are scheduled to start between the hours of 8 am and 3 pm, and must conclude by 5 pm.
Thank You.Initial Complaint
Date:05/07/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I were scammed out of money from them. They came out on 3/12/2025. They ruined our credit, signed a contract without our permission, and told us 500 would lock in our price while we get other quotes. This is ridiculous. The other company was cheaper, offers better warranties, and was very pleasant to work with. I need my 500 back as a lawsuit is more expensive than that. I called and was told the contract would be canceled. Now they want to charge 30% of the whole cost and they want to keep my 500. What a scam! I expect my money in the next week.Business Response
Date: 05/09/2025
Thank you for bringing this matter to our attention. We take all customer concerns seriously and appreciate the opportunity to address customer concerns directly. We understand the concerns raised regarding the initial consultation, contract terms, and follow-up communication. Our local office General Manager has connected with the customer directly and agreed to the terms requested. A final resolution has been reached and is in place to ensure mutual acknowledgement and completion. We are committed to upholding our agreements and ensuring customer satisfaction. We appreciate your cooperation in working toward a resolution and trust this matter is now fully addressed.
If you have any further questions or need additional support, please dont hesitate to reach out to us directly at ************** prompt 1.Initial Complaint
Date:05/02/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business uses ridiculously high pressure tactics. From the very beginning, I told the representative I was not interested in replacing my windows, he signed me up for an inspection anyway. When the the representative (***** Blue) arrived I told him the same thing. He proceeded to do an inspection saying that his boss expected him to do so. He even had me sign a document stating that I was giving permission for the estimate, again blaming it all on his boss. When he presented the estimate I refused and after two phone calls to his boss where he was authorized to lower the price I still refused, reiterating that I had no intention of replacing replacing my windows, he finally gave up. That was two weeks ago and to this day I am getting 4 calls a day from DaBella starting at 8am and ending at 8pm. I have blocked the number and filed a complaint with the *** but I still need to delete the calls from my call log. Can you please help me to get these people off my back! Thank You!Business Response
Date: 05/05/2025
Thank you for bringing this matter to our attention. At DaBella, we take customer feedback seriously and strive to maintain the highest standards of professionalism and integrity in all of our interactions. We regret that this individual had a negative experience and appreciate the opportunity to clarify the situation. Our representatives are trained to respect the preferences and boundaries of potential customers. We acknowledge the concerns raised in this complaint and have taken immediate steps to ensure no further contact is made. The customer has been added to our internal Do Not Contact list, and we have removed all outreach from DaBella moving forward.Initial Complaint
Date:04/29/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently had a bid made out for windows by DaBella (4-9-25), which in itself is fine. However, since that bid was made I have been receiving calls from the company wanting to do a new bid (to try to give you a better deal) to the tune of 4/day. I have told them no on more than one occassion but they insist they must be heard. I am frankly tired of the harrassment and considering reporting them to the ***.Business Response
Date: 04/30/2025
Thank you for sharing your feedback. At DaBella, our sales representatives are trained professionals whose goal is to provide customers with the best available products, pricing, and promotional offers to meet their needs. All pricing presented was in accordance with our standard practices and intended to give the customer the best possible value. We apologize for the inconvenience this may have caused. We have placed you on our Do Not Contact list to ensure no further communication moving forward.Customer Answer
Date: 05/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:04/29/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called DaBella for a roofing quote. **** was dispatched to my home.After a long sales pitch it was revealed that we needed a complete tear off and replacement which after discussing the materials and warranty the price was $39,000+ for 26 squares. A 10% savings would be had if we signed that day. We said no. **** called the boss who said how about $25,000. This reduction made me very suspicious. Who takes a $10,000 cut in pricing just to sell a roofing job? We also told **** we were getting other pricing. I had no less the 5 calls and 2 texts over the next 2 days with hard sell tactics.Just today we contracted another roofing company for $12,600 to perform exactly what DaBella priced including materials and warranty.Come to find out that $450 per square is the going price out ********* YOUR MONEY! DO NOT GO WITH DABELLA!Business Response
Date: 04/30/2025
Thank you for sharing your feedback. At DaBella, our sales representatives are trained professionals whose goal is to provide customers with the best available products, pricing, and promotional offers to meet their needs. All pricing presented was in accordance with our standard practices and intended to give the customer the best possible value. We apologize if our follow-up efforts came across as too persistent. To respect your wishes, we have placed you on our Do Not Contact list to ensure no further communication moving forward.Initial Complaint
Date:04/27/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Poor interaction with the Minnesota office for DaBella for a window project.Business Response
Date: 04/30/2025
Thank you for bringing this matter to our attention. The local office team has been in contact with the customer and has reached a mutually agreed-upon solution, which is currently in progress. If you need any additional assistance and support please feel free to contact us at ************** prompt 1.Customer Answer
Date: 04/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
Date:04/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 17, 2025, I contacted ******************** regarding a roof leak at my home. A subcontractor from *********** Installs came on February 25 and installed a tarp over the flat roof section of our home. Without seeking my consent, the tarp was nailed into the roof shingles using one-inch nails and later reinforced with wooden boards.A few days later, high winds caused the tarp to come loose, exposing nails and causing further roof damage. I contacted ***, the shingle manufacturer, who sent *************************** to inspect the roof. GAFs denial letter (Claim #********) confirmed that the damage was not due to product failure but due to the tarp installation by Westborough Installs. As a result, the affected shingles are now excluded from warranty coverage.I was forced to pay $425 out-of-pocket for a temporary repair by ******* Roofing to prevent additional water damage during upcoming storms.When I asked Westborough Installs for reimbursement and a resolution, they denied responsibility in an email dated April 16, 2025, stating the nails used could not have caused damage. This directly contradicts GAFs professional assessment.I am requesting:1.Full reimbursement of $425 for the emergency roof repair.2.A plan to permanently repair or compensate for the roof damage caused by their subcontractors negligent installation.Business Response
Date: 04/25/2025
Thank you for bringing this matter to our attention. We apologize for the frustration that the customer may have experienced and we are committed to reaching a fair and timely resolution. The General Manager has put actions in place to resolve the customer's request and ensure it is mutually agreed upon. The customer will be contacted within the next week to provide the final actions for resolution. If you need any additional information, please call us at ************** prompt 1.Customer Answer
Date: 05/01/2025
Complaint: 23245863
I am rejecting this response because I am requesting $10,425 from DaBella to compensate for the long-term damage their subcontractor caused to my roof. This includes reimbursement for emergency repairs and projected future costs over the next 50 years, as the damage voided my GAF roof warranty and will require recurring maintenance. This amount factors in inflation and the real cost of repeated temporary repairs.
I had to pay $425 out of pocket for emergency temporary repairs to prevent water damage. While DaBella has offered to reimburse this, they are only willing to do so in exchange for a complete release of liability, including for the long-term roof damage that they caused.
My roof originally had a 50-year warranty. Now, because of ******************** negligence, the affected shingles are no longer covered. The repairs typically only last 3 years, so I will likely need to pay for 16 17 cycles of temporary fixes across the remaining lifetime of the roof. At $425 per repair, that alone would cost over $7,000.
But this doesnt account for inflation, rising labor/material costs, and the actual financial burden placed on my family over decades. With even modest annual inflation, the projected cost of these future repairs is closer to $10,000 in todays dollars.
Therefore, I am requesting a fair one-time compensation of $10,425, which includes:
The $425 already spent,
Future expected temporary repairs over the remaining roof life,
And a reasonable adjustment for inflation over the 50-year span that was originally guaranteed under my GAF warranty.
I would like to resolve this matter directly and respectfully through this BBB process.
Please note that I prefer all communication to be in writing through this platform or email, not by phone, so that I may keep a clear and documented record of our discussions.
Sincerely,
Sing **** ***Business Response
Date: 05/07/2025
We appreciate the opportunity to respond to Mr. **** concerns and would like to clarify our position on the matter. DaBella has agreed to reimburse Mr. *** $425 for the cost of emergency repairs, and he signed and accepted this resolution on Tuesday, May 6, 2025. This agreement was made in good faith and as a courtesy, despite the fact that DaBella is not responsible for the damages in question. According to the product manufacturer, the damage Mr. *** experienced was determined to be related to a plumbing issue, not the result of any fault or defect in the roof installation performed by DaBella or its subcontractors. The manufacturer advised Mr. *** to consult a plumber to address the issue.
The homeowner should contact the manufacturer to determine the validity of the warranty coverage or expiration. The letter provided to Mr. *** by the warranty company states: Rest assured, your Limited Warranty remains in full force and effect according to the terms and conditions. To date, Mr. *** has not provided any documentation or evidence that his warranty has been voided or diminished in any way.While we understand Mr. ***** concerns regarding potential future repairs, these are speculative and not supported by any determination from the manufacturer indicating that the warranty is void or that recurring issues will result from the original installation. The $10,425 requested is based on projected hypothetical expenses that are not substantiated by any current findings or documentation. We believe this matter has been resolved in a fair and respectful manner and remain committed to upholding our obligations to our customers with integrity and transparency. If there are any questions or concerns please contact our customer service department at ************** prompt 1.
Customer Answer
Date: 05/07/2025
Complaint: 23245863
I would like to correct a key point in your statement: I did not sign any documentation or formal agreement releasing DaBella from responsibility or confirming that this matter has been fully resolved. While I accepted the $425 reimbursement for emergency repairs, it was done solely as a temporary remedy to cover immediate out-of-pocket expenses not as a waiver of future claims or acknowledgment of fault resolution. There is no signed document to suggest otherwise.
While I understand your position regarding the plumbing issue, that is a separate concern. My primary concern is the long-term damage and ongoing costs required to maintain the temporary roof repairs.
At this time, I am in contact with *** to confirm whether the warranty on my shingles remains fully valid and unaffected by the damage caused by the tarp installation. I am also seeking clarification on who would be responsible DaBella or GAF should future issues such as leaks or deterioration arise in the affected areas.
Until I receive definitive input from ***, I consider this matter unresolved. I respectfully request that DaBella refrain from presenting the issue as closed until all parties involved have reviewed and confirmed the warranty and repair obligations.
Sincerely,
Sing **** ***
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