Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
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  DaBella

  205 Shoshone St N Twin Falls, ID 83301-6133

  
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  DaBella

  33530 1st Way S Ste 201 Federal Way, WA 98003-7332

  
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  DaBella

  459 N Gilbert Rd Bldg A Gilbert, AZ 85234-4591

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  DaBella

  1701 E. Lamar Blvd., Ste 275 Arlington, TX 76006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Replacement windows installed in house 9 Feb 2023. House had alarm system in which they were informed. They salesperson(which no longer works there) said that they would give a $350 allowance without a receipt and anything more with a receipt. I mentioned the alarms at scheduling and the represented said they could remove the sensors but would nor replace them. I told the installers before the install and the reiterated they they could disconnect the window sensors but could not reattach. I said OK because I had arranged for the sensors to be reattached. Upon installation they cut and buried the wires in the wall. Called various security companies and none want to fish for the wires but all recommend wireless systems with estimates of $1000.Dabella says they won't cover the cost because it wasn't stated explicitly in the contract. The contracts says no oral agreements. Do I have any recourse?

  

  Business Response

  Date: 02/23/2023

  To Whom It May ********************************* you for bringing this to our attention.  We resolved these issues with the homeowner on Wednesday, February 22.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a roof/gutters installed in January 2023. In the almost 3 months prior to installation, I experienced countless issues with Dabella and their employees, resulting in significant overages in materials and costs, and multiple days of my time wasted. I am paying an approximate $33,000 for roof and shingles on a **** sq ft home. Once the initial contract was signed in early November 2022, communication with DaBella was almost non-existant. One employee scheduled a time to meet at my house to sign documents but failed to communicate that he was behind schedule. I took a day off work and waited over 8 hours from original appointment for him to arrive with documents for signature. Dabella originally promised to replace a metal portion of my roof with shingles, but later took that out of the project scope and failed to communicate the change to me. When I caught the error during installation, the metal roof replacement was re-added for an increased price than originally agreed to. Once roof price was adjusted, i reviewed the gutter contact and noticed an an approximate 50 ft overage in gutter length. Dabella thanked me for catching the error, and adjusted the gutter price to an increased cost per sq ft of gutter. It appears to me that DaBella has repeatedly made errors in contract scope and pricing, always to the benefit of the company in an unfair way. There were over 3 months of constant back and forth, trying to resolve these issues. Dabella offered $500 compensation after the loan was signed and project completed, but that is not sufficient compensation for terrible customer service and countless errors that I discovered. I do not trust DaBella to resolve any issues that *** arise in the future. This is not the experience a customer can expect from a supposedly premier business. I have kept copies of all text/email communications and would be happy to provide further justification for this complaint. I desire billing adjustment and contact from the company.

  

  Business Response

  Date: 02/28/2023

  Thank you for your patience while we look into the issues and get the local branch to reach out to resolve to homeowner satisfaction.  

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19417747
  
  I am rejecting this response to allow business to gather info and provide resolution. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/16/2023

  We have a signed addendum going over the price adjustment. Contract is complete. 

  Customer Answer

  Date: 03/17/2023

   
  Complaint: 19417747
  
  I am rejecting this response because it does nothing to address the complaints of shady business practices, blatant errors, and miscommunication prior to contract being signed. I have no faith that this company will be able to resolve product quality/warranty issues in the future. DaBella ******* *************** agreed to repay the deposit in cash after the contract was complete. 
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 03/22/2023

  This is a clarification of desired resolution. DaBella ******* GM ********************* had previously offered via phone conversation to refund $500 as an apology for the terrible customer service. I have been asking to receive a full refund of my $1500 deposit as compensation and good faith agreement to resolve future issues. I continue to ask for a refund of $1500 and will accept that as complaint resolution.

  A DaBella representative, named **** arrived in person and unannounced to our house on 10 March, 2023 to ask about our experience with Dabella. He was aware of other customer's complaints about recent business transactions and wished to document our complaints in order to make amends. He stated that GM ********************* would contacting me, but I have not received any official communication from Dabella since 25 Jan 2023, the day the final contract addendum was signed. 

  

  Business Response

  Date: 03/28/2023

  We have dispatched the desired resolution to the branch and will be in contact over the next few days. 

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19417747
  
  I am rejecting this response in order to give the business a few days to respond to previous resolution request. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/31/2023

  We feel that we have resolved the issues and that the demand for more money to close out the complaint feels a lot like extortion. We had previously agreed to $500 and will honor that agreement.  We are prepared to consider $1000 refund, but anything more than that would require us to remove the warranty. 

  We will settle for $1000 with the warranty coverage still intact. 

  Customer Answer

  Date: 04/03/2023

   
  Complaint: 19417747
  
  I am rejecting this response because:

  This complaint was not generated because of unresolved issues with the contract. This complaint is to address the terrible customer service and almost non-existent communication of Dabella representatives. Im am asking for a refund of my $1500 deposit as amends to poor business practices, there is no threat or use of force that could classify this complaint as extortion. I have not received an apology or any official contact from Dabella except through BBB. I believe $1500 is a justified amount to request on a $33,000 contract, equating to a <5% return. 
  
  
  I was under the impression that I was sold a roof that is warrantied by GAF, not through Dabella itself. The contract has been agreed to and signed by both parties. Any change to the product, service, or warranty I receive should not be in question. I again ask for my $1500 deposit to be refunded to make amends for the consistently poor business practices of Dabella. I already have automatic payments set for the loan through the loan servicing agent, but the repayment of my out-of-pocket costs would help to assure me that Dabella is committed to quality service and long term commitments to customers. 
  
  Sincerely,
  
  
  *****************************

  Customer Answer

  Date: 04/04/2023

  Hello, 

   

  The complaint #******** - DaBella, has been closed by BBB because the desired resolution was not met. I believe this is a premature closure and I wish to see the businesses response to my last message to the business. The business did not address the primary issues within the complaint. The business used a made-up excuse and proposed a resolution that would not be a legit solution per the contract that has been signed with the company. 

   

  I am requesting that this case be reopened to allow the business to respond to my previous message. If they cannot agree to my resolution request, I will accept where the offer stands because this entire process has been dragged out over 6 months now and it is exhausting. 

   

  -*****************************

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract for siding 8/23/2022 with the estimated start date of 9/6. We were told the job would be completed in 3 days from start. We agreed to financing through their direct dealer company. The Dabella reps called several times to hurry us through the loan process. We didnt hear anything more until I called on 9/09. I was told they would let us know when the job would be scheduled and keep us updated. 9/30 they called, said we were scheduled to begin 10/3. I told them the lack of communication and late start were very frustrating. The job did not start until 10/5. The crew tore most the old siding off but left after 4 hours. Next day they came late, worked a bit. I asked questions about things that did not look right and was told that was how it's done. I noticed damage to the vinyl on my window. They said it was not their problem. 1 of the crew started yelling and tearing the trim off that window. I told them to leave and notified the office. The project manager came out and assured me that crew would not be returning. No one showed up the next day. 10/10 the same crew was back. I informed the office I was uncomfortable with this crew and was told they were the only one available. After a week of half days or no shows they finished. 10/20 it failed to meet standard. Inspector said he would let us know how they planned to fix it the next day. I called the 28th. Got a text 10/31. Said they would be out 11/3 to fix problems. No show. 12/12 a crew showed up and asked me what needed to be fixed. I told them I didnt know. I hadnt heard from them for 6 weeks. Two days later the new project manager called to get pictures. The job is still not done. The financing expires on 2/20. I was told if it didnt get finished by then they will put a lien on my house. I have tried to get hold of them for a week. No response. They have been very disrespectful of my time and property. If they cant do a professional job they need to cancel the contract.

  

  Business Response

  Date: 02/16/2023

  To Whom It May ********************************* you for bringing this to our attention.  The local branch has reached out to this homeowner today (2/16/23) and are scheduled to complete the punch list on 2/18/23 in order to satisfy the complaint.

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 19413030
  
  I am rejecting this response because: After assuring me they would complete the work this weekend 2/18-12/20/2023 they have now rescheduled to 2/23.  Our financing was pushed out from expiring 2/20 to 2/23, the day they now propose to start this job. Now we will need to reapply for the loan or do as they suggested and sign it as complete on the 23rd before it is done which seems dishonest in the extreme. I no longer believe they have any intention of making this right.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 02/24/2023

  The job HAS NOT been completed. We have had no communication since 2/17/2023. At that time we were told they would be here 2/23. This has been an ongoing situation since October. If they do bother to schedule us, it is at a time that the weather will prevent them working. Every time. 

  

  Business Response

  Date: 03/03/2023

  While we are dealing with the weather, we will continue to communicate and schedule until the punch list is complete and the homeowner satisfied. Please feel free to email ********************************* for quick communication with customer service, as we are corrdinating with the local branch and striving to ensure the issues are resolved. 

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have an older home that had a lot of hidden water damage behind our old siding. A DaBella salesman came around in March and we signed a contract for them to do a complete tear-off and replacement of our old siding and backboard on 4/13/22, with an add-on contract for gutters. The work was scheduled to start sometime in May but for numerous reasons kept getting pushed back. ***** were several scheduled start dates with multiple different DaBella contractors and numerous no shows and little to no communication. The work finally started sometime in June with the 4th or 5th contractor assigned to oversee our job. As the work progressed we saw very little of the actual contractor and it was very difficult to communicate with the installation crew as none of them spoke much English. I was constantly assured that they were one of their best crews and was pretty happy with most of their work until the project was nearing completion and I started looking closer at some of the unfinished finer details such as gaps between the siding and our house and roof large enough for birds to nest and weather to enter and create the same issues we had before. When I brought this to the attention of the contractor he assured me it would be taken care of. ***** was also some property damage: paint spilled on a window, screen and frame that was allowed to dry. In addition, our security system was compromised when they drilled through our wiring. The paid the maximum reimbursement for the electrical but have never been back out to resolve the remainder of the unfinished areas. We were told they would be out last fall to complete that and as of 2/15/2023 have not seen or spoken with anyone. I have made several attempts to contact DaBella, leaving messages at multiple numbers with no response. The material is high quality but the lack of communication and **** poor customer service was not worth the cost of this project. I would not recommend this company to anyone.

  

  Business Response

  Date: 02/23/2023

  To Whom It May ********************************* you for bringing this to our attention.  According to our records, we have tried several times to reach out to this homeowner and have been unable to.  We have checked the email and phone number provided in the complaint, and it does indeed match what we have in our system.  We would absolutely love to resolve this, and would invite the complainant to call the branch office or simply email us at ***************************************** for a resolution. 

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract in mid-November 2022 for roofing & gutters. The total came to 27K for the roof and 14K for the gutters. The job took about a week for the roof to be completed and a day for most of the gutters to be installed. There is a small area where they found they will need to set up a metal runoff to the gutters and stated they would contact us to set up a follow up appt to complete the job. They stated billing wouldn't start until 1 month after completion but we have already been billed two months and the job has yet to be completed. In addition, they used less than half of the materials for the gutters (billed 250ft, used ****) that were included in the price and we have been trying to work with the company to refund the materials not used but billed. Every time we have contacted them they have told us they will call us back in ***** hours with a resolution and they never call back. This has been ongoing for two months now. Finally, two weeks ago we were told the ** would now be involved and contact us within a week after returning from "training", the week we were supposed to hear back we had not gotten a call; so we called in and were told ** would contact us later that day or the next by the latest. We still have not heard from anyone and can no longer reach anyone at the office.

  

  Business Response

  Date: 02/15/2023

  To Whom It May ****************************** have been out to this property on numerous occasions to address these (and other) concerns and have repeatedly discovered that the issues are not related to the install that we did for this homeowner.  We always make it a point to go over the concerns with the complainant, and the complainant always seems to understand the explanation, only to resubmit another complaint with the BBB.  At this point we are unsure how to resolve these copious and fruitless concerns.

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 19406437
  
  I am rejecting this response because: The business has sent the gutter contractors out where they stated that a metal run off would need to be installed but told us that they would be having Dabella contact us about moving forward on completing it. This is when Dabella stated they are working on this and the ** would contact us once they were back in the office. We have not heard from them on setting this up or on correcting the billed prices. We did understand their explanation however that explanation was that they are going to come back out and install a metal run off which has not happened yet, leaving the job unfinished (now going on two months). We truly wish for the business  to call us back like they promised they would so we can resolve this.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/28/2023

  We have contacted local branch management to reach and communicate and facilitate resolution. Please feel free to use ********************************* to create a contact request and any other information that you would like us to have on your file. email will create a case that will ensure that we follow this to completion. Thank you for your continued patience. 

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes from an complaint I sent to you about da bella they were to call me on the 2/9/2023 they did not call I called them on the 2/11/2023 took me 1 hrs to get hung up on the 2 time was transferred to another person in another state to be told that they did not now where my sliders where they were supposed to call me 2/11/2023 and no call I'm tired of being put off would like to get a answer from someone who knows we're my sliders are and not get another story

  

  Business Response

  Date: 02/13/2023

  To Whom It May ********************************* you for bringing this to our attention.  We have reached out to the homeowner and made him aware that the material is expected to come in today, February 13, 2023.  We also gave him the direct number to the local branch so that he won't have to be placed on hold for so long again.

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 7 windows and a patio slider from DaBella 2021. I have yet to receive my slider installation. I have contacted the DaBella no less than 10 times. With each contact for a resolution, I have been told that it will be looked into, some using the word "promise" that they would call me. Not one return call, not one. They hand you off and nobody follows through . I really believe DaBella needs to be investigated. If you listen to their "hold tape, I can point out their deceptive phrases after dealing with them. Since I'm tired of dealing with this pyramid scheme, I want a refund for the slider, any labor charge and commission charge. They provided me with no contract copy and no itemized statement, so I don't know prices, but the slider is triple paned and I believe quoted $6-7,000. My total expenditure was $17,916.64. It is paid off, so, they have my money. Again, DaBella business practices need to be investigated. Thanks

  

  Business Response

  Date: 02/10/2023

  To Whom It May ********************************* you for alerting us to this complaint.  The General Manager of the local branch spoke with the homeowner on the phone today (2/10/23) and scheduled an install of the sliding door next week (2/15/23).  The homeowner is aware of this install.

  Customer Answer

  Date: 02/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ********************;
  ***********************

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** came to my house to give an estimate for a tub to shower conversion. I was pressured to sign a contract, but I told him I could not do the remodel if my home refinance did not get approved. I e-mailed ****** 5 times letting him know to cancel the contract the 2nd day after signing. He never got back to **** do not want to use this company, my refinance did not go thru.Very simple solution

  

  Business Response

  Date: 02/10/2023

  To Whom It May ********************************* you for bringing this to our attention.  The complainant's project was cancelled last month.  The General Manager of this branch attempted to reach out this homeowner today (2/10/23) to provide this information but was hung up on.  The homeowner does respond to texts, however, so we informed him of the cancellation via text.

  Customer Answer

  Date: 02/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted a roofing service for a new installation on my house with the CONDITION that they provide me whit solar shingles.The plan was to change the entire roof shingles and at the same time install the new solar shingles that they told me the will be ready on the 1st of October of 2022.I didn't contract with another company with better prices because the deal was the roof and the solar shingles.In the contract there is an addendum that says that if they can't provide the solar shingles I will get a discount on the total cost of the roof.I've called like 6 times to get my discount because I will not wait for ever to get my solar shingles installed. I already lost the tax incentive of last year for solar that was higher that the one for this year.They also installed the roof and it has leaks on the vents. I called them to fix it and a guy came once to check, He tries to go inside the house but my wife didn't let him because he didn't mention to me that He needed to go inside, He only mention to get on the roof but not inside the house.I called again to remind them about the leak and it has passed almost one month and nobody has showed.

  

  Business Response

  Date: 02/13/2023

  To Whom It May ******************** you for bringing this to our attention.  The complainant agreed to a settlement on 2/11/2023, which should resolve the issues discussed.

  Customer Answer

  Date: 02/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/07/2023

  I did a complain on February 8 filed with the complain number #******** They came to my house and promised to give me my 10% discount because they didn't install the solar panels and promised to do a service on my leaking roof. That happened on February 11th but since today I haven't receive any money nor any service. They promised to do it if I remove the previous compliant and I did but they haven't done anything I have called them but they just give me promises but no action. I'm really tire of dealing with them I need my refund

  

  Business Response

  Date: 03/16/2023

  Homeowner should have the check for the agreed upon refund. 
  

  
  

  Customer Answer

  Date: 03/17/2023

  I haven't received any check from the company neither the service they promise to make to the leaky roof. Please provide proof that I cashed the check or received it.
  

  
  

  

  Business Response

  Date: 03/27/2023

  Please confirm when you have received the check. 

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19366068
  
  I am rejecting this response because:

  I received  the check last Saturday but the complaint still stands because the agreed service for the leaking roof has not been scheduled.

  my ceiling is getting more damage every time it rains even worst than with the old roof.

  now I have more black spots on the ceiling and eventuality it will fall if it gets more wet.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/31/2023

  Local branch is reaching out to schedule a roof to service to resolve the leak. 

  Customer Answer

  Date: 04/03/2023

   
  Complaint: 19366068
  
  I am rejecting this response because:

  I don't have any voice message nor e-mail from the company asking me to contact them back.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/10/2023

  Branch has been in touch and we have assigned a different contractor to ensure that the issues are resolved. 

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19366068
  
  I am rejecting this response because:

  Nobody has called me since I reopened the case, If they had called ma and I haven't responded is because i don't response phone calls during work hours.

  They need to leave a message with the contact phone number to schedule the repair.
  

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/24/2023

  To Whom it May ********************************* you for this new information.  We have called this homeowner multiple times, and our installers conducted the inspection on April 20, 2023  (see attached). We are waiting on a date for the service to be completed.

  Customer Answer

  Date: 07/20/2023

  I filed a complain before to the same company because they didn't fulfilled the contract about installing the solar shingles. The installation of the roof has leaks and they do not respect the warranty for bad installation. It's been almost a year from the installation and I complained about leaks 3 months after installation. They showed up just for inspection but since then they haven't gone to my house to fix the leaks. For the last two weekends they scheduled the maintenance but never showed up on the appointment day and they never contacted me about why they didn't show up.

  Desired Resolution: store credit 

  

  Business Response

  Date: 08/02/2023

  We are sending our installer out to follow up and complete the repair. We have replaced all the leadership and management within the ********* office and are working on getting this resolved for closure. 

  We would like to consider mediation one we get the leak resolved. 

  Customer Answer

  Date: 08/11/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.
  
  Below is the details on our availability for a Mediation Hearing:
  
  Please Place list any dates you are specifically NOT available in the next 6 weeks: 
  
  
  
  
  Please Place an "X" next to the Day of the Week you are Available and work best for you: 
  
  _x___Mon. __x__Tue. __x__Wed __x__ Thurs. __x__ Fri.
  
   
   Please Place an "X" next to the Time  you are Available and work best for you: 
  
  ____ Morning __x__Afternoon 
  
  I understand that BBB will do its best to accommodation the information I have selected.  I understand that mediations are scheduled to start between the hours of 8 am and 3 pm, and must conclude by 5 pm.
  
  Thank You.

  Regards,

  *************************

• Initial Complaint

  Date:02/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bath install from Dabella in June 2022. I had to pay $3062 up front to get the project going and order the supplies. This was the first install in ****. So I knew there might be problems. This was supposed to be a one day install. Thanksgiving week they start my install. All the new products was brought into my front room. This project is still not done as of 2/5/2023 there was a lot of missing pieces and parts. The installer tore apart my bathroom the Monday before Thanksgiving my only full bath. He had to come in and put it somewhat back together so we could take baths after 3 days with it not being installed. We finished and paid the rest of the money owed $10000.00 with a list of things that still needed to be finished. A faucet had to be installed which the plumbing company finally just put one in they had because they just got the run around from ************** manager not the one that was ordered and very cheap one at that. I bought the shower rod which I was supposed to get reimbursed for. I still have not received the money for. And this biggest part the ceiling panel which is still not installed. I was told they put it on rush order. I have tried to call and message ************** manager and ******* the district manager with no response they have me blocked. I have called customer service and supposed to get a call back but never have got a call. I would like the job finished and reimburse as promised or my total amount back to get somebody to come in and do it right.

  

  Business Response

  Date: 02/06/2023

  To Whom It May ********************************* you for providing us with this notification.  We have the ceiling panel scheduled to be installed ASAP and the local branch manager will reach out to the homeowner today for a good install date.