Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

DaBella has 66 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  4200 6th Ave SE Ste 309 Lacey, WA 98503-1043

  
• 

  DaBella

  1141 N Edison St Ste A Kennewick, WA 99336

  
• 

  DaBella

  10095 W Emerald St Boise, ID 83704-9754

  
• 

  DaBella

  1825 N Hutchinson Rd Ste 201 Spokane Valley, WA 99212-2458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We did not purchase these windows and the company will not come back and get them. Windows were purchased by former homeowner ***********************. They were delivered and company is refusing to pick them up and saying they will be charged to the property.From my documents you can see *********************** does not own this property and we are not going to pay for windows we did not order.

  

  Business Response

  Date: 03/13/2023

  Working a resolution to pick up the product, and clear up the issue for the windows that were purchased. 

  Customer Answer

  Date: 03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  We did not make this purchase.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 04/01/2023

  The calls to the company are never returned and this week when we called we were told to make a support request on their website but that too has received no reply. We signed no contract with this company.

  

  Business Response

  Date: 04/08/2023

  We are working out the logistics of how to handle situation. We have spoken to those inlvolved. Please close this complaint

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19523371
  
  I am rejecting this response because:

  They do not return phone calls. The windows are still sitting in our driveway. Over a week ago I tried again to call them and was told to fill out a customer service request on the website. I did so and again no response from the business.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/13/2023

  Thank you for alerting us to this information.  We have tasked the local branch with removing the windows IMMEDIATELY.

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19523371
  
  I am rejecting this response because:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that they not followed through with anything that they have said to you so far. I do not want to close this out yet for this reason. Please call me if you have any questions ************.
  

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/6/22 we put $1000 down on a DaBella contract for windows in our home balance of ********* on payments. The windows were to be put in in October a date was set and never happened then my husband called and got the run around. November we called same thing December called same thing than January I called and they said in two weeks we didnt hear anything my husband was livid.. I called the middle of January and they said my call would be returned and they said that in two weeks on Sunday 2/26/22 they would be installed between 9 and 12 so expect them at 10. We stayed home all day chamfering plans and no one showed up and not even a call. The cold mints which we wanted the windows put in are almost past us and we have no clue when it will or if it will be done. How do we get out of the contract considering that DaBella has already went against what the said time after time. Thank you ********************-Sauver.

  

  Business Response

  Date: 03/14/2023

  This project has been completed. Material delays have pushed many of our projects back as we wait for material to arrive. 

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had ******* come do siding in our house in October 2022 We have reached out several times via email, phone calls to which we have not got a call back. When they were here they did not put any thing to catch the lead siding that they had been tearing off. They had our basement egress windows blocked for a few days which is very unsafe if there was fire. They had got into our freezer and stole meat ( they replaced with a handful of screws ), stole garbage cans from our yard, when they took our the front window didnt put it back up properly and now its not sealed. The gentlemen that was the main one working on the house said he does not work well with women. He had also promised they give us extra caulking and paint which has never been seen. The owner or ********************* threatened to charge us with and extra ******* for saying the moved stuff away from the wall. Which they did not do. After this we asked for a receipt which they will not provide.

  

  Business Response

  Date: 03/02/2023

  Job is completed correctly. The accusation about the stolen meat is not something that we are able to address as the installer is shocked about that accusation and denied it. Window is sealed properly per the installer site visit. We will make sure they get and invoice. 

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19498991
  
  I am rejecting this response because: the window is not properly installed. And when **** had called to talk to me yesterday he was very unprofessional about me reaching out to the BBB. We have tried several months to reach out to the point they would ignore our phone calls. He was extremely upset and it sounded like retaliation, asked me send pics of the window which I have attached in this email. Never responded. Did try to call me today but I was at work. I do he not feel like it is appropriate to talk to him after how he was on the phone yesterday. And the fact we found siding nails in our freezer and have 2 garbage cans missing after they have finished the siding. 
  

  Thank you

   *******

  
  

  Customer Answer

  Date: 03/22/2023

  I had previously made a complaint against dabella, and they had said they will send a receipt but I have yet to get one. And they still will not return calls

  Sent from *************************** (*******************)

  

  Business Response

  Date: 03/29/2023

  Local branch has left a message in regard to open service item, and we will send over an invoice as when our accounting team sends it over to us. 

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Do you have an idea when. We have been asking since October
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 04/11/2023

  I had asked for a receipt this is all I got. I want an itemized receipt. I want to know if they charged me for the extra ****. Which I did not agree to pay. And when I called the number up top and talked with ******* and she asked if I needed the receipt for gutters or the siding. If they charged me for gutters I did not ask for. I would really like an itemized receipt. This is becoming not okay. 

  

  

  Business Response

  Date: 04/18/2023

  To Whom it May ****************************** can confirm that the receipt was mailed out on Thursday, April 6, 2023.

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19498991
  
  I am rejecting this response because: it is not itemized. It just shows over all cost. I want an itemized receipt. Especially after talking with ******* when she asked what receipt. I attached what I got as the receipt. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/24/2023

  To Whom it May ********************************* you for alerting us to this update.  We will not be providing a breakdown / itemized list of of the contract or services. It is not something that we are contractually obligated to do, nor something that we are functionally able to do based on how our system and software works.

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19498991
  
  I am rejecting this response because:
  I was told when I called and talk to ******* about a receipt. She said she would send whatever they have and never got it. And asked what receipt the one with the gutters or just the siding. I feel I should be able to get the itemized statement.  As there are a lot of things not adding up
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 22 DaBella quoted me for 24 Energy Efficient Windows. Windows were to match my back door Wood interior/metal exterior. The sales reps ***** ****** promised me they could match the door exact! In Sept. the windows arrived only to be a ************ Faux wood grain interior and painted brown exterior, protruding sharp corner welds with glue inside of the windows seal, no insulation and a cheap plastic felt barrier. Windows apparently did not qualify for gas between the panes nor did they qualify for patented ********************* product. As stated on DaBella website. Of the 9 windows installed one is completely non-functional! I called the sales rep who came with the installer (*****) to assess the window, take pictures. He called the Reg. ***************** who came the next day with the installer (*****) and I was told these windows were ****************** Efficient best in ******** and to continue with the installation and fixes would come after completion. When I asked how they could fix the poor quality, ***** pulled out a can of brown paint and painted over the protruding corner welds! Making the window an even worse! When I declined to continue installing the windows they informed me a legal path was not one I wanted to travel due to the binding contract and legal staff would drown me in legal fees! I hired an attorney to filed with ************ (NOC) in which DaBella replied that these Acts had no barring on them because they had a binding contract I saw, felt and touched the product (big lie) so I get what I get and will pay for it!! They stopped responding to our negotiation letter and filed a Mechanics Lien with Force to Foreclosure and currently suing me! This action only solidifies DaBellas intentional deceit was to fraudulently scammed me. A company the believes it is above Consumer Protection Acts further proves their intentions. This is a bait and switch scam! DaBella 100% needs to be investigated for their fraudulent consumer scams.

  

  Business Response

  Date: 03/08/2023

  Customer is in breach of contract for non-payment. We installed the windows that are on the contract and are the windows that we sell. These are the same windows that we have sold for years. The customer is advised to contact our attorney firm for further assistance. 

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19497536
  
  I am rejecting this response because: these are not the window that were sold to me or even comparable to window shown on your website. These windows are full of flaws, out of square, no insulation, some have weather stripping while others dont! a peel and stick faux wood grain and your fix to to these cheap and poor quality windows is to paint over protruding corners welds that make the appearance even worse!  This is a bait and switch operation and you well know it!  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9 weeks ago I cancelled project and asked for a refund. Still havent got one. Been told checks in the mail for at least a month

  Customer Answer

  Date: 02/24/2023

  Problem described yesterday is still not resolved. GM responded to you yesterday but doesnt return calls today still has not refunded money. Every body else I talk to at the company. Gives me a different date that they say. Check is in the mail 5 different dates they have given me. Going back a month

  

  Business Response

  Date: 02/24/2023

  To Whom It May ********************************* you for bringing this to our attention.  The refund check was mailed out on February 15th, and the General Manager has agreed to follow up with the homeowner daily until it arrives.

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************* can the ** please call me still unresolved very dissatisfied with I dont believe that the check was mailed 

  

  Business Response

  Date: 02/28/2023

  A check was approved for refund on the 13th of February. This has been mailed and should already be there. If the check has not arrived, we can put a stop payment on the check and re-issue another one. 

  Customer Answer

  Date: 03/01/2023

  I am rejecting this response because:
  
  Sincerely,
  
  ************************* I have been given numerous dates that the check has been mailed from the company I have suggested on numerous occasions to cancel check and issue new one bottom line. I still have not received refund after first asking for one 10 weeks ago 

  

  Business Response

  Date: 03/03/2023

  new check was sent via ***** and should arrive today, 3/3/23 around noon, per the ***** tracking number. 

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When they came out on September 2021 they were supposed to replace our shower. When they were half way done we found out that it was the wrong product. They then did the shower enough for us to use it and made us sign a form to start paying on the loan until they had the stuff to redo the shower correctly. They finally said they would be our January 6th 2023 to fix it after giving us the run around and never showed up. We can't get a hold of anyone to ask about it and are tired of paying in the $8000 loan we got through them in order to have a new shower and it's worse then what they replaced. I just want my money back or my shower done the way my contract says. Would never use them again.

  

  Business Response

  Date: 02/28/2023

  The local branch will be reaching out to go over the issues and make sure the homeowner is taken care of and complaint resolved. We do expect contact and resolution in the week of March 1st. 

  Customer Answer

  Date: 03/09/2023

  I got the message on the 28th that Dabella was going to reach put the week of the 1st but they never called. We got no response. I meant to update earlier since today is my last day to respond but got so busy that i lost track of time to update the case. Please open back up since they never reached out. Thank you.

  

  Business Response

  Date: 03/16/2023

  ****** manager has worked out a resolution with the customer. We have a plan that will satisfy the frustrations listed by the homeowner. 

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: November 22, 2022. How much money provided to company: $49,464.00 What the company committed to provide you: A new 50 year roof. What the nature of the dispute is: On January 3, 2023 ******* came out to our home for a final inspection which included going into the attic to assure us that all the plywood was replaced. I asked if all the plywood was replaced and ******* said yes. We trusted his word and left it at that. ******* signed the completion letter. February 17, 2023 We are just finishing up our attic project (mold remediation, insulation and sealing). We did a final inspection in the attic and to our surprise we found plywood that was not replaced (had mold on it).We believe that on December 13th when we advised ********* that all the plywood would need be replaced. She advised that replacing plywood may take one more day. Not a problem.We believe what happened when the roofers showed up on December 16th it was not communicated to ******* or the roofers that all the plywood needed to be replaced. We were away from the house that day and I decided to call ******* to let him know that all the plywood needed to be replaced. He was not aware of that. I let him know that we had a mold issue and that was the reason for replacing all the plywood. We believe the roofers had no clue until it was too late.

  

  Business Response

  Date: 02/22/2023

  To Whom It May ********************************* you for bringing this to our attention.  We did indeed replace the plywood on this roof (photos are attached), just as the installer said.  If there is mold on the plywood, and we have no reason to doubt it, we can only assume that it's surfacing from somewhere else.

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19444441
  
  I am rejecting this response because: The facts that were in the original complaint speak for themselves. We as homeowners made notes from the beginning of our roofing process with Dabella to the end. It seems that communication has been an ongoing issue as we have experienced first hand. We believe that Dabella should cover the cost of the remediation that needs to be done on the old sheathing that was not replaced. The mold is not coming from somewhere else.
  Dabella has the idea that we were not paying attention. We were.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 11 2022 I got my roof done. I was promised by this company that they worked with my insurance company and now I'm stuck with a $29,000 loan because theyre being uncooperative with my insurance company.

  

  Business Response

  Date: 02/28/2023

  Working with the insurance company was not in our agreement. We do our best to work with insurance companies, but we understand that a lot of the time insurance companies are looking for the lowest dollar amount payout possible and do not like that we do not provide them with the cost of our material and do not agree with our material choices. We are working with the local branch to see what can be done, but often times we cannot meet the demands of what each insurance company requires for a payout to a homeowner. 

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently had the General Manager ************************* and the contractors who installed a shower/tub in December after waiting 2 months past the initial quoted date in the second half of October. They admitted to a mistake that would cause the project to be delayed with an anticipated install of mid November. I kept emailing the main manager contact ********* without any returned responses when I checked in and checked in with her again. After several false commitments from the call center team to connect me with a manager. I finally got in contact with *****. Its been weeks since she and the contractors were here and theres no update. Also the experience with them here to review the multitude of issues, was disappointing. I emailed Kelsi this evening with new photos of the recurring tub/panel separation issue, the very noticeable misalignment of the hardware, and new issues with the tub separating from the curved wall panels and fly dab are the cuts were overshot on one side. I am happy to provide the full timeline of events, all emails, and all photos Ive sent to Kelsi to someone higher than *************************. She seemed to brush off the concerns and when I reminded her I sent photos, she said I have a lot of photos. She also caused immense concern along with the contractor for saying our tub is fiberglass. I said its not and shouldnt be. I asked ********* before signing the contract about what the tub is made of and its a composite. ***** said well its acrylic then. I said nope again thats not correct. I told her theres steel in it because I did the magnet test. She said I dont think theres steel in it. I said well I tested and I also went to their website. It was a very disappointing follow up which took about a month to occur. We are left with missing parts, craftsmanship issues, and more absent communication and follow up from DaBella.

  

  Business Response

  Date: 02/21/2023

  To Whom it May ********************************* you for bringing this to our attention.  The ceiling panels have arrived and the install is scheduled for February 22.  The installer will reach out to the homeowner for confirmation.

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19433915
  
  I am rejecting this response because: the response in no way shape or form addresses everything I sent over. It is clear no one higher than Kelsi reviewed my message or the very severe quality and alignment issue.  I am shocked and appalled by receiving this response to all of the information and photos I sent over  
  

  This  needs a thorough review this is NOT solely related to the panel. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 03/16/2023

  Regional manager has reached out and listened to the stated issues. We are working on a plan to correct issues and concerns. We will continue to communicate until we have resolution.  

  Customer Answer

  Date: 03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement and amendment with DaBella in July 2022. Service began in November. On 11/17/2022, I reached out to my account contact *************************** and reported that the installation was not done properly, the measurements provided regarding the size of a few of the windows was incorrect causing improper installation. Additionally, windows were not level, there are gaps, drafts and a crack in a large picture window in the front of my home. I have attempted to call and email DaBella with no resolve (or even a response back). I have tried escalating to management, used their online chat tool, calling customer service and sales support, and sent multiple emails (including to the finance company 1st Security). In communicating with 1st Security, I also found that DaBella provided incorrect finance information that does not align with the amendment attached to this complaint. I've even gone so far as to message ****** "RJ" ******** (General Manager of DaBella) via LinkedIn on December 6, 2022 and never received a response. My latest email on 2/6/2022, was sent to: '*****************************' <************************************************>; ************************************ *************************************** ********************************** ********************************** *********************************** *********************************** ********************************** ************************************ I expressed frustration, included the attached documentation and have still not received any sort of response or attempt at resolution. My heating bill has increased 150% since the installation of the windows, drafts can be felt from all windows (especially the ones that weren't installed properly).

  

  Business Response

  Date: 02/21/2023

  To Whom it May ********************************* you for bringing this to our attention.  We have been trying to reach this homeowner since December 2022 and left several messages with the express purpose of scheduling this install, but we haven't heard anything back.  Documentation of failed contact is available upon request.

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19426620
  
  I am rejecting this response because: This is not accurate. I have even emailed and requested calls - all of which have been ignored. Attempts in calling their published phone numbers have also lead to leaving unreturned messages. If there is a number and name of someone to contact, that would be appreciated (as noted in my many emails) and request for management involvement.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/17/2023

  The service has been completed and this should be resolved at this point.