Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
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  DaBella

  205 Shoshone St N Twin Falls, ID 83301-6133

  
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  DaBella

  33530 1st Way S Ste 201 Federal Way, WA 98003-7332

  
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  DaBella

  459 N Gilbert Rd Bldg A Gilbert, AZ 85234-4591

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  DaBella

  1701 E. Lamar Blvd., Ste 275 Arlington, TX 76006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed paperwork in May ******************************************************************** August. Deposited $22,000. We heard nothing so we started initiating communication in mid-August. First excuse was no installers, then no trim, and now no stone. Last initiated call was on October 24th and sales rep called back with no update. Requested general manager to call us back and no response to date. Was hoping to promote this local company but all we can do is say negative things. We want our money back! We are very experienced real estate investors and this company has been the worst by far. How does this company have an A+ rating with so many complaints? Run and run fast from this company!

  

  Business Response

  Date: 11/18/2022

  To whom it may concern, 
  
  Thank you so much for bringing this customers concern to our attention. We have been in contact with this customer and cancelled out their project successfully and a refund check is being processed and issued to the customer. 
  
  Thank you, 

  Customer Answer

  Date: 11/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted them to replace my roof in May. They set up a start date for Memorial day weekend - they never showed up or called or texted. That was the start of a very frustrating experience with them.They repeatedly scheduled time for their crew to come only to have no one show up and no call or text. They did not know the requirements of my community for my roof installation so had to re-do sections of the roof to meet proper standards and get the permits required. They have refused to acknowledge damage to my siding and every attempt to get them back here to fix that and some other issues including a leak from my sky light and not enough over hang of the new roof to keep water off my deck, has resulted in "we will be there this week" only to have them not show and no call or text. My last communication with them was in August and they told me they would come out the following week. They did not show up and there were no calls or texts to reschedule. It's been 2 months since the last time they told me they'd be here. They have never initiated contact to schedule or inform me of their plans.

  

  Business Response

  Date: 11/08/2022

  To whom it may concern, 
  
  Thank you for bringing this customers concern to our attention. We have been in contact with the customer and our installers went to their home on 11/7/22 to address the issues. We did find an issue with the sjylight and paint on the siding that we will be fixing this week. We are also going to now be installing gutters on the back side of the home. Once these repairs are complete, the customers concerns will be fully addressed and resolved. 
  
  Thank you, 

  Customer Answer

  Date: 11/12/2022

   
  Complaint: 18354255
  
  I am rejecting this response because:

  I was told there would be a worker here on Friday to work on my gutters - no one showed up and I was not informed there was a change in plans or a re-schedule.  No communication - yet again.

  In working on fixing the leak from my skylight, the employee told me he believed the crew from this summer cracked the skylight by attempting to remove it improperly.  I was told I need a new skylight but they are not replacing it, only trying to "fix" it by using plastic sheeting around the edges - it looks terrible.  Even the employee seemed frustrated by this remedy (and may be in trouble for telling me his honest assessment of how and what happened).

  No schedule has been made to address the siding issue: caulk or epoxy dripping down the siding from the chimney area.  They have told me they will sand the material from the siding and repaint the area.  That is acceptable - if they actually do it.

  No schedule has been made to install some sort of bumpers to re-route water away from the edges of the deck roof.  As it is the water pours over the edge onto the railing and decking below - it never did that before when the roof had shingles.  If the bumpers are installed and work, that is acceptable.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/22/2022

  To whom it may concern, 
  
  Thank you for providing us with the customers response. Our team has been in contact with the customer regarding her concerns. We have a team going out to install the gutters on 11/23 and a painter on 11/25 to resolve the painting concerns. We are working with the customer to resolve all of their concerns and should have this all taken care of by the end of the week. 
  
  Thank you, 

  Customer Answer

  Date: 12/03/2022

   
  Complaint: 18354255
  
  I am rejecting this response because:

  The skylight repair is NOT adequate.  The worker told me it was cracked while crew from this summer was moving it.  DaBella has not replaced it but only laid plastic sheeting around the edges - it looks terrible.  The plastic is wrinkled and it holds and accumulates dust and pollen on it's surface so that the edges of the skylight are all cloudy.
  

  The painting by **** was excellent and the gutter repair (finally - after being told 3 times they'd be here to do the work and having either a no show and no notice, or they didn't have correct material) by **** was also satisfactory.

  If DaBella replaces the skylight which they cracked, I will be satisfied.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/15/2022

  To whom it may concern, 
  
  We appreciate you providing us with the customers response in this matter. A member of our installation crew is set to call them today to further discuss the skylight matter and see what can be done. 
  
  Thank you, 

  Customer Answer

  Date: 12/17/2022

   
  Complaint: 18354255
  
  I am rejecting this response because:
  

  I've had no contact with anyone from DaBella since December 3rd.  No texts, no phone call, no email - NOTHING.  On December 3rd my contact said he would be out that week to look at the issue - never came, no communication.  The only real fix I see is replacing the skylight.  The plastic was installed to prevent the leaking.  Now the plastic looks terrible.    I am SO frustrated with this company.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/09/2023

  To whom it may concern, 
  
  Thank you for providing us with the customers response. Our installer is going to the customers home today, 1/9/22 to get the skylight measured. The installer called and left the customer a voicemail as well as a text message regarding this. Our Office Manager has attempted to contact the customer as well, but unable to directly speak with the customer.
  
  Thank you, 

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18354255
  
  I am rejecting this response because:  The skylight was mis-measured and did not fit when the crew tried to install it on January 9th.

  Replacing the skylight is accepted as a remedy for the issues, but since the attempt to install the wrong sized one, there has been limited contact with the company.  I was told I would be contacted shortly with new installation timetable.  I have heard nothing since January 10th.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/01/2023

  To whom it may concern,
  
  Thank you for providing us with the customers response. We have been working on ordering the new skylight for the customer and have been waiting on a response from the manufacturer. We will reach out again today and then reach out to the homeowner to provide them with an update. 
  
  Thank you, 

  Customer Answer

  Date: 02/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have not been contacted since January 10th with any updates and explanations of delays, but if what they have posted here is correct and they follow through I accept their plan of action.

  I am looking forward to have this project finished since it started last MAY.

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 04/13/2023

  I have been dealing with this company since May 2022. They replaced my roof but there were issues that had to be rectified after they were done. I had previously filed a complaint with the BBB in order to get those issues addressed. The last issue is replacing a sky light. They told me they would do so and I accepted their plans and the BBB complaint was closed. But it has now been over 3 months and I have not heard one peep from them. The last communication from DaBella was on January 10th telling me they would stay in touch and wanted to get this taken care of ASAP. NOTHING since then! I want the broken sky light replaced - NOW.

  Desired Resolution: Replacement 

  

  Business Response

  Date: 04/24/2023

  To Whom it May ************** style="color: rgb(33, 37, 41); margin-top: 0px; margin-bottom: 1rem; font-size: 13px; font-family: "Proxima Nova", sans-serif;"> 

  Thank you for alerting us to this information.  The installer updated the homeowner regarding the skylight last week via voicemail, and we have tasked him to reach out again immediately so that we can get this resolved.

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 18354255
  
  I am rejecting this response because:

  I was contacted and told the sky light would be ready on April 18th.  Since then I have heard nothing.  It is now the 25th and I have had no further contact to update me on the delivery of the sky light or given and installation date.  The communication with this company has been terrible.  I have never dealt with a worse company as far as keeping the customer informed.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/02/2023

  To Whom it May ********************************* you for alerting us to this information.  We received notice on April 27 at 9:57 AM that the skylight arrived and is ready to install.  We have reached out to the homeowner to schedule a date for installation.

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 18354255
  
  I am rejecting this response because:  It's a lie.

    *********** never reached out to me to schedule a time to install the sky light.  A crew did show up unannounced on Monday, May 1st, and entered my back yard without letting me know they were here.  They Opened my backyard gate without checking to see that my dogs were inside the house.  There is no excuse for this lack of communication:  no scheduling for the installation and then no knocking on my front door to let me  know they were here.  The sky light was installed however and it is acceptable (as long as it doesn't leak when it rains).  I can't tell you how happy I am to Finally be done dealing with this company!

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our experience with this company for our ****************************** has not been good. We were told the job will take 5 to 6 days starting August 19th. After two confirmed start dates missed and multiple other delays, ******, a ******* manager, said they'd knock $1,500.00 off for the inconvenience. So far this has not happened. Also good weather, no rain days. Stopped working on our siding September 11th, 24 days after start date. Leaving a portion of the front of our home with old siding. When questioned 1st answer was not in contact, 2nd answer that would require a belly band, 3rd answer we don't do that part. Although their website shows homes with similar design features. After paying ******* over $29,000.00 we have to hire another siding company to finish the siding on our home. They charged us for 18 sheets of plywood @ $165.00 per sheet total $2,970.00, stating we would receive a refund for any unused product. They used 4 sheets and owe us $2,310.00 which we have still not received over ************************************************************************** full. Update: We have received a check for $1,501.50 , no cover letter, we don't know what this is for. Also we have photos of uncompleted siding and unused plywood sheets being removed from our property by ******* crew. Can easily count the number of unused sheets they removed.

  

  Business Response

  Date: 11/17/2022

  To whom it may concern, 
  
  Thank you for bringing this customers concerns to our attention. The General Manager of the local office reached out to the customer and came to an agreement with the customer and a return was processed and started on 11/8/22. The customer should be receiving this reimbursement check within the next 7 to 10 business days, possibly sooner. The customer acknowledged that they would remove the BBB complaint once the check is received. 
  
  Thank you, 

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18350361
  
  I am rejecting this response because:
  We are still waiting for the check to be received in the mail from this company and it is past the 10 business days or less they said in their response that it would take to get it.  Once received we will happily accept their resolution and will put this behind us.  We would like to note that they have corrected another issue we had with them, and we are very happy with that part of the resolution.

  Sincerely,
  
  **** And *******************

  Customer Answer

  Date: 12/02/2022

  We have now received the check from DaBella and we are satisfied with the resolution.  All parts of our complaint have been resolved and we withdraw our complaint to the Better Business Bureau about them.  Thank you for your help in getting this resolved.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered windows April 01, 2022 and paid a $650.00 deposit for an 6/24/22 install. I still have no windows and have called the company numerous times with the reply "someone will return your call within 24 hours" As of today, I have received no response. Last time I got someone on the phone was in September and was told they were running behind, but the office manager would call me back. Of course that did not happen. I called again today and was told that magically "the windows just got delivered." What a discovery that was. So now customer service said I may have to pay for a portion of the windows since they were delivered to the warehouse. Isn't that convenient? No windows all summer, no communication, but now that I'm frustrated and want no part of it, you found magically found the windows and want me to pay for them. I was fine with an install during any of the summer months, but now the weather is changing and the rain has started and snow in the mountains. I suppose I am expected to wait indefinitely for these windows and their installation. I am very frustrated and want my deposit back.

  

  Business Response

  Date: 11/07/2022

  To whom it may concern,
  
  Thank you for bringing this customers concern to our attention. We have been in contact with the home owner and informed her that there was a delay in the window delivery, but they in fact arrived on our most recent shipment and are getting the installation scheduled out as soon as possible. We will continue to work with her to get the installation done as quickly and easily as possible. 
  
  Thank you, 

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18348629
  
  I am rejecting this response because:

  Again I have been promised a call back from the company and to date have not received a phone call from this company. Not one person from this company has called me (as they said they would to "informed her that there was a delay in the window delivery." They have not contacted me one time regarding installation scheduling and now that the weather has turned this is not the time to schedule any type of work. This company has not communicated with me once. I do not want to do business with this company and simply want a refund. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/01/2022

  To whom it may concern,
  
  Thank you for bringing this customers concern to our attention. The General Manager has been in contact with this homeowner on several occasions and has agreed to cancel the customers contract. Please see attached documentation for validation. 
  
  Thank you, 

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18348629
  
  I am rejecting this response because: It has been over a month since I was sent the cancellation form and I have yet to receive the refund which was part of cancellation of contract. While I am please that the contract was cancelled, the reimbursement form I was sent clearly stated that I would received the refund of deposit. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/15/2022

  To whom it may concern, 

  Thank you for providing the customers response. We have initiated the refund check on on our end on 12/13/22. The customer should receive the check within 5-8 business days from today. Please see attached document for additional information. 

  Thank you, 
  

• Initial Complaint

  Date:11/02/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 9 windows installed on my home for a total of ***** dollars on a manufactured home. I was shocked with the price but with the the demo I was convinced and also knowing I would get a rebate from my electrical company it was a relief. When it came time to get my rebate from my electric company, they need dabella to enroll in their rebate program in order to be successful. My electric provider was very patient and even included me in email conversations trying to really get me my rebate but Dabella never resolved anything. I then called Dabella again to see why there was so many issues and they said all I need is to rip the stickers off the windows and take them to my electric providers office and then Ill get a check from them. Then a again my electric provider said no way, they need contractors signatures proving the windows were bad and needed replacement. I am very disappointed on how Dabella bounced me around from customer service to the contractors and back to customer service. I clearly have emails recorded proving what Im reviewing is true. I even have my electric provider as witnesses to how Dabella never resolved this rebate situation. Very unprofessional, sad to say. Its been a nightmare come true !

  Customer Answer

  Date: 11/07/2022

   
  

  Case has been resolved

  

  Business Response

  Date: 11/07/2022

  To whom it may concern,
  
  Thank you for bringing this customers concern to our attention. The General Manager of the ********** office met with the customer on 11/5/22 to discuss the issues at hand. We reached an agreed upon settlement, with a signed addendum to the contract that the customer was happy with. They stated they emailed into the BBB in order to get this complaint resolved. Both parties consider this matter closed at this time. 
  
  Thank you, 

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been 10 months since I signed a contract with DaBella. One contract for a new tub and a surround as well as a shower pan and surround. This contract has started, but has yet to be completed. Nearly seven months from the beginning and countless calls to the local office and corporate customer service, the project started. My tub and surround was completed. There was a problem however with the other half of the contract which was not my fault. After countless calls to the local office and corporate customer service, a ********************** representative and I came up with a resolution. I was given a install date of 10/31/2022. It did not happen. The contractor called off.

  

  Business Response

  Date: 11/07/2022

  To whom it may concern,
  
  Thank you for bringing this customers concern to our attention. We apologize for the issues the customer is experiencing. Our installer had a family emergency that required them to fly out of state, which caused the delay. The 2 units the customer purchased have been installed, we are just waiting to install **************. The General Manager spoke with the home owner on 11/2/22. We are working diligently to finalize this and resolve the customers concerns. 
  
  Thank you, 

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18344427
  
  I am rejecting this response because: Now I do agree that there is a shower door yet to be installed. The shower enclosure was never finished. I can not even use this unit with a shower curtain  I am truly sorry for the family emergency that your installer is having. Hoever today is 280 days and counting since we signed the contract. There has been more than this one issue to get us this far.:
  
  Sincerely.                  ,
  
  *****************************

  

  Business Response

  Date: 12/01/2022

  To whom it may concern,
  
  Thank you for bringing this customers concern to our attention. The General Manager has been in contact with customer and has been working with them to resolve their concerns. The last interaction seemed friendly and the customer seemed happy. We will continue to work with the customer to ensure they are happy in the end. 
  
  Thank you, 

  Customer Answer

  Date: 12/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 01/23/2023

  Good day,
  
  This claim was closed as being satisfactory by the BBB after I had stated that I was happy with the progress that was made. That progress has yet to be completed. 
  
  Now a DaBella subcontractor did finally finish installing the shower surround, installing the hardware and install a shower door which at least made it a functioning shower. That was the 14th of November. The water temperature was warm and there was evidence of water on the floor after the initial use. I texted message both DaBella and the installer on this issue. The installer came back the next day and adjusted the valve for water temperature and claimed that he would be back in a couple of weeks to adjust the door. On December 5th is texted DaBella on the the status of that adjustment. No response. On the 18th of December I again inquired about the status of my door. On the 19th I was given a number for the installer for me to call. After several attempts to get ahold of the installer, I was able to connect with him on the evening of December 31. Now he stated that he would be over the next day which was Sunday. New Years Day.  I said that was not going to work and an appointment was agreed upon what I thought to be Monday the 2nd between 10am and 11am as was written on my calender.  On of his employees showed up on Sunday the 1st around one in the afternoon. It wasn't going to work for me and requested that the appointment on Monday be kept. Monday came and no one showed up or even called.
  
  Now on Tuesday the 3rd of January I called DaBella corporate customer support. I later received a call from the local office. I received a text from the local office as well in regards to him himself coming out and finding a way to adjust the door. That was acceptable and I wanted to know when. On the 11th of January I inquired again and the response i received via text message was "He hasn't showed up?" At that point I pretty much new that I am wasting my time with this company. I responded "No. I want to be done with DaBella."  The response I got back was "OK, I can be out on Monday to settle out." I then responded that I was going to have ***** come out and finish the door. All this came about on the 11th. I have not heard from either DaBella's customer service, general manager or installer since that day.
  
  I am wanting to move forward and have been willing to pay for a job well done today or as of any day since this contract was signed. Feel free to forward this email to whomever it may concern. I do not feel as if DaBella has been working  to resolve my issue as they have stated. I do not consider my claim resolved. and ask for it to be reopened. I have exactly zero trust in DaBella.
  
  Thank you for your time.
  
  *****************************
  

  
  

  

  Business Response

  Date: 01/30/2023

  To whom it may concern, 
  
  Thank you for providing us with the customers response. We have been attempting to work with the customer to resolve their concerns, but they have refused to allow us to finish the job. He have set times for the installation to occur and the customer is not present for that to happen, thus forcing us to reschedule. His last point of contact with us he stated that he is going to hire someone from ****** to come install the door, which prevents us from being able to resolve this matter. 
  
  We will continue to work with the customer to try and resolve this matter, but as this point, we are unable to move forward until the customer allows us to. 
  
  Thanks, 

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18344427
  
  I am rejecting this response because: It has been myself that has put the effort into trying to resolve the door issue.  The installer installed the door on the 15th of November. I finally was able to contact the installer on the 31st of December. Up until then it was only text messages from RJ their general manager and no progress. That's six weeks from the time the door was put in. Now there was only one attempt by the installer to adjust the door. That was on 1/1/2023. A Sunday. That's a Holy day for me. I had not been home from church that long and we were doing what we are accustom to do on Sundays. The appointment wasn't till Monday. I did send him away and I guess you can call it an attempt. Nothing else to add but a series of text messages and only one real conversation from ****** in the local office. Now the actions of DaBella up to November 15th and the events since past has lead me to believe that I need to take the lead to finish my bathroom remodel. It had been three months since it was known that the original door was not going to work. I had to put some effort into that to get it resolved as previously stated. At the point of installation it had been 295 days since we signed the contract. I have no reason to not believe that I need to take action to get my leaking door resolved too. I have not hired ***** to do so as of yet. I just want this to be done with this. I have been willing to pay now and every day before for the quality that DaBella advertises. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/03/2023

  Homeowner has continued not be willing to work out the issues.  They sent our installers away after scheduling a repair time. They have informed us that they are going to get their resolution form Lowes. We are at a loss as what to do. The general manager has made multiple attempts to meet and resolve and gets either no answer or complete disrespect. If the customer wants to get this resolved, they will need to have a conversation with the local GM, who is more than happy to come up with a reasonable solution.

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 18344427
  
  I am rejecting this response because: The has been a communication issue from almost day one. I text or call and wait for a response. It was put upon me as my responsibility to schedule the repair with the installer, Preferred Bath. Attempts by Preferred Bath have already been made known by my previous BBB responses. My phone says that I was contacted again  on March 6th, but no message was left. It sounds like that is being called an attempt as well. I did consider ***** just to move forward with this project, but was advised not to do so. I have always thought that there was another issue besides the door leaking. After further review I emailed RJ about my concerns on the 14th of February. I did not get a response. I did call RJ on 2/8 as DaBella suggested. ** was at my residence on 3/10 to examine my complaints. A mutual resolution was reached. There is a plan to resolve this complaint by the end of the month. I request that this claim not to be closed until the project has been completed.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint/concern because I feel that DaBella is preying on people with outrageous sales tactics, which unfortunately many would fall for.DaBella contacted me after I inquired online about a bathtub to shower conversion in my house. Two representatives showed up at my house, took some quick measurements, then sat me down for the beginning of their sales pitch.Not since I had to sit through a timeshares sales scam have I witnessed such tactics. It started with them explaining that my current tub and tiled walls were severely damaged, cracking, settling, and that there was water damage. They also pointed out there were no hand holds, and this was a serious safety issue! The reality is, there is nothing wrong with the current tub/tile its just that I would prefer a stall shower and sliding doorI then had to sit through a slide presentation where they claimed to be the Industry Leader in terms of expert installation, satisfaction and warranty provided. Slide after slide with ratings, etc.Before even quoting me a price, the scam started. They offered me a One time offer IF I signed with them immediately where they would throw in a FREE cruise or trip (to some exotic destination!) I interrupted them at this stage because I have no desire for either!Then came the process of selecting the various options for the new shower. I must admit, the Sentinel product they would use for the actual shower was very nice. Unfortunately, every little detail - fixtures, optional shelves, towel bars, shower doors, etc. were add-ons that were priced VERY high. An example was a Barn Style shower door was almost a $3000 markup over the Semi Infinity door for a total price of almost $19,000!Moving a drain from the end to the middle of the shower would cost $1000! Nothing was based on time and cost of materials.In my opinion, DaBella is a complete scam, and wasted over two hours of my day with their outrageous sales pitch!WARNING-Dont fall for it!

  

  Business Response

  Date: 11/03/2022

  To whom it may concern, 
  
  Thank you for bringing this customers concern to our attention. We apologize the customer did not have a pleasant experience with the sales process. The majority of our customers prefer having that style of sales pitch to allow them to get a full scope of our brand and products and help to make the most educated decision, before signing a contract. We appreciate the honest feedback from the customer and will use that in future trainings and sales pitches. Due to the customer not requesting a settlement we conisder the matter to be resolved at this time. 
  
  Thank you,

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company used my personal information from a previous application from 6 months ago without my approval to submit a new application to aqua financed by pure for a 50 thousand dollar line of credit without consent. Now Dabella wont remove the inquire from my credit report or destroy my personal information

  

  Business Response

  Date: 11/03/2022

  To whom it may concern,
  
  Thank you for bringing this customer concern to our attention. The issue the customer brings up was in fact a result of the lender having a system update that unfortunately had the customers credit pulled again by mistake. We notified the financial institution and they reached out to the customer to let them know of the mistake on thier end and that they would be removing the credit pull from her records and will not be attempting to pull their credit again moving forward. We do apologize for the inconvenience, but at this time the matter has been resolved. 
  
  Thank you, 

• Initial Complaint

  Date:10/26/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 08/25/2022 Deposit paid $5105 Estimated start date 10/06/2022 Estimated Finish Date 10/08/2022 I signed a contract in good faith that DaBella would install a walk-in shower to replace the current tub/shower enclosure in my bathroom. DaBella never called and never showed up on the estimated scheduled install date. I called many times and have been given all types of excuses why no one has returned my calls. Finally Faith called me and scheduled the install for 10/24/2022 and 10/25/2022. No one ever showed up and to date no one has called me to tell me anything. No company should be allowed to operate a business in this manner. Nor should the company be allowed to keep a deposit and charge a customer for materials when they are the ones in breech of the contract. They scheduled the install and then just don't show up or call the customer. No company should be allowed to hold a customer to contract forever because the customer agreed to be as flexible as possible for installation. Being flexible doesn't mean forever and when this company is good and ready to fulfill their end of the agreement. This company is deceptive in it's practices to say the least, unreliable and untrustworthy but is continued to be allowed to operate like this. The only one that pays is the consumer because they are held hostage by this company and may or may not ever get their project done by this company or their subcontractors.

  

  Business Response

  Date: 11/03/2022

  To whom it may concern,
  
  Thank you for bringing this customer concern to our attention. We have successfully completed the installation on 10/30. The customer is out of town currently, but once the return our bath installation team will be reaching out with a reimbursement settlement to finalize the remaining issues. Once that is complete that matter will be resolved. 
  
  Thank you, 

  Customer Answer

  Date: 11/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.My trip was postponed since I wasn't confident that the installation would actually be completed on time.  I am currently in town until later this month.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased roofing contract for residential home in *******, **., from Dabella Construction. The laborers showed up a day early at 8:00 a.m. and knocked at door. They spoke no English, no identification on clothing, no identification on vehicle. Heard them say Dabella. I called Dabella and customer service just laughed and said, Yep, that sounds like Dabella's. I requested an English speaking person to come to the project and help me with communication with laborers every day for four days. I called Dabella at least once a day asking for assistance. I was called a racist and laughed at. I was told the salespeople don't get paid to drive over to the coast from ********, **, approx. 71 miles. ** a result of no communication during the roofing project, the laborers did not replace the drain on the flat roof. Upon completion, I asked the laborer 'where's the drain?', he said 'drain?' and drilled a two-inch hole in the brand new flat roof, pointed to it and said 'drain.'I was treated unprofessionally, called a racist and laughed at by customer service, sales managers, and even the general manager in ********, **. During discussions and negotiations between myself and Dabella, they filed a lien on my house. That is where we stand today. I journaled this activity daily/hourly throughout the project and will supply all documentation upon request, including handwritten notes and my emails to various persons at Dabella. They never emailed me back but would call and demean my complaints and requests for assistance.

  

  Business Response

  Date: 11/03/2022

  To whom it may concern, 
  
  Thank you for bringing this customers concern to our attention. We are sorry the customer has had such a poor experience, in her opinion. 
  
  We have attempted to work with the customer on several occasions to resolve her concerns, but we had to lien. We have tried to get completion docs signed showing the job is complete but they refuse. At this time we have done all we can to work with this customer, but their lack of cooperation with us and the tone of the conversations regarding our workers have left us working with our compliance and legal teams to move forward, which is where the lien came from. 
  
  We have tried several times to resolve their concerns, but it comes back to inappropriate comments and behavior towards our crews. We are unable to provide a resolution that meets their needs without violating our contract of essentially providing a free roof to the customer. A full refund of the project is not in order and the credit pull was because she opted to have the job financed, so a credit check was necessary to even get the job started. We will not provide a free roof and we are unable to delete a credit pull on a valid, contractual, financed job. 
  
  At this time if we cannot get the customer to work with us and leave the inappropriate comments and behavior out of the interactions, we will continue with the lien process due to nonpayment on this project. 
  
  Thank you,

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18311909
  
  I am rejecting this response because:  THE ISSUE HERE IS WHY I DO NOT HAVE A PROPER DRAIN IN MY FLAT ROOF DUE TO THE OBSTINATE REFUSAL OF COMPANY TO PROVIDE ASSISTANCE WITH DETERRENT LANGUAGE BARRIER.  DABELLA HAS NOT, IN GOOD FAITH, TRIED TO NEGOTIATE WITH ME, BUT RATHER INSULTS ME AND LAUGHS AT ME.  I AM WILLING TO PAY FOR A PROPER ROOF INSTALLED BY PROFESSIONAL SKILLED LABORERS BUT SO FAR, DABELLA HAS NOT ADDRESSED THIS ISSUE.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 11/22/2022

  To whom it may concern, 
  
  Thank you for providing this customers response to us. 
  
  We have continued to work with this customer to attempt to address their concerns. During this time, our attorney has been involved, but we still have not been able to come to a resolution. 
  
  Regarding the actual customer concern with the roof and the drain, there is nothing we as a company can do. There was an addendum to the contract, see attached, that changed the portion of the roof that needed a drain to become a low slope roof with attached gutters. We did this reframe at no additional cost to the homeowner. Due to this change in the sloping and style of the roof, along with the gutters, there is no need for a drain, so no drain was installed. The customer signed this addendum and agreed to these changes. 
  
  The roof itself is **** square feet total. The section the customer is complaining about is 591 square feet. While the entirety of the roof is completed to manufacturer standards and have no outstanding issues, the section the customer is complaining about is only *****% of the total roof, so a full refund of the currently unpaid contract is completely unwarranted. We are however willing to work with the customer on the *****% of the roof and modify the contract to reduce the price by that amount. 
  
  This is the final option we have available to resolve the issue with the customer because at this time they are in breach of contract and have not paid us anything for the job we completed successfully, and we will not provide the customer with a full refund for a job that is installed per the manufacturer specifications, and per the contract and addendum agreement that was signed by the homeowner.
  
  Thank you,
  
  

  Customer Answer

  Date: 12/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is of the flat roof satisfactory to me.  I also will remind them that the forgiveness of the $4700.00 for plywood was also mentioned and agreed to.  

  I will accept the resolution with the reduction of ****% for the improper construction of the flat roof and the dismissal of the additional cost of the unnecessary plywood. 
  
  Sincerely,
  
  *******************************