Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
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  DaBella

  4200 6th Ave SE Ste 309 Lacey, WA 98503-1043

  
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  DaBella

  1141 N Edison St Ste A Kennewick, WA 99336

  
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  DaBella

  10095 W Emerald St Boise, ID 83704-9754

  
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  DaBella

  1825 N Hutchinson Rd Ste 201 Spokane Valley, WA 99212-2458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 16, 2022, *********************** (A DaBella Sales Representative came to my house to to give an estimeate to do *******. He quoted me for $29, 022 and I agreed to it. I gave a deposit of $7255. He did say that their schecule is full and they may do the roof around end of October and beginning of November. And since that time until now I did text ***** (2x) inquiring what my schedule is. His Manager called me 2x reassuring me that I will be placed on their schedule. I told him what I need is a firm schedule not a reassurance that I will be scheduled. So until now I still don't have a firm schedule for them to do *******. I has been 2 months and no schedule yet. I want to cancel this and get my deposit back of $7255. They don't seem to understand that I need ******* done ASAP. I have paid my deposit and I should at least a schedule of when it will be done. I want my deposit back.

  

  Business Response

  Date: 11/03/2022

  To whom it may concern, 
  
  Thank you bringing this customers concerns to our attention. The General Manager of the ********* branch has been in contact with the customer regarding their installation. We have it set and scheduled for 11/13/22. We will continue to work with the customer throughout the process to ensure there are no further gaps in communication. 
  
  Thank you, 

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sold me on a roofing materials replacement for my home. The contractor who installed the roofing left an open hole in the roof into the attic of the home. They did not seal up around the vents and openings. I have been trying for 6 months to get them to come out and fix it, but they have continually ignored my emails and phone calls. In August someone finally responded but ***** has been out to fix it. It has now snowed and I still have a hole in my roof, leaking into the home and still cannot get anyone to respond. I am now looking at additional expenses to the roof and attic materials as they left it exposed to the elements. Pretty much defeats the purpose of having the roof done.

  

  Business Response

  Date: 11/02/2022

  To whom it may concern, 
  
  Thank you for brining this customers concern to our attention. We have been in touch with the customer regarding their concerns and notified her that it was a warranty issue and sent them the necessary information to file a warranty claim with the manufacturer. At this time the manufacturer will be handling this issue moving forward. 
  
  Thank you, 

  Customer Answer

  Date: 11/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They sent an employee out whom just caulked everything with tar.

  Not sure that was the best way to handle it, but they did reply and send someone out.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14, 2022 I paid a $1,000.00 deposit for windows that the company claimed would arrive by October. Ive heard nothing from DaBella and my only options are to leave messages, yet no one returns the calls.

  

  Business Response

  Date: 10/31/2022

  To whom it may concern, 
  
  Thank you for bringing this customers concern to our attention. The General Manager has been attempting to reach out to the customer to resolve their concerns, but has been unable to reach the customer. They attempted to call again today, but got no answer. We will continue to reach out to the customer to resolve their concerns. 
  
  Thank you, 

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18295710
  
  I am rejecting this response because:
  

  I have not been contacted by the company today, or at any other time since the email I received in July 2022. My phone number and email have remained the same for many, many years. At this point, I would like to get the $1,000.00 deposit I gave them to be returned.

  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 11/07/2022

  To whom it may concern, 
  
  Thank you for providing us with the customer response. The General Manager attempted to reach the home owner on 11/3/22 and left a VM asking for a call back. We would love to assist the customer, if they can return the General Managers call or reach out to our customer service line we can get them connected to the General Manager to get their issues resolved. 
  
  Thank you, 

   

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18295710
  
  I am rejecting this response because: An individual did leave a voice message for me on Thursday, 11/3/22. I called that person back on Monday, 11/7/22, and left a voice message acknowledging the call and requesting a call back, which has not yet occurred. Until I have actually spoken with someone, with an opportunity to resolve this to my satisfaction, this will remain unacceptable.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 11/29/2022

  To whom it may concern, 
  
  Thank you for providing us with the customers response. The General Manager of the ******** office was able to speak with the customer today. Unfortunately they have been exceedingly ill and were unable to respond to our calls. We have set up an appointment for 11/30 at 12pm PST to speak the homeowner and get their issues addressed.
  
  Thank you, 

  Customer Answer

  Date: 12/05/2022

   
  Complaint: 18295710
  
  I am rejecting this response because:

  I am entirely done trying to deal with this business. November 3, the business left me a voice mail. November 7th, I returned the call, and left a voice mail requesting a return call. Not until November 29th did they return my call. Having been diagnosed with pneumonia on November 24th, I was enroute to a doctor ************ The business manager and I agreed he would call back on November 30th at noon. Today is December 5th and there has been no return call. In the 11/29 call, he alleged having called me numerous times over the past few months which is a blatant lie. I no longer want their windows, I am so done with any business from them and would like them to return my $1,000 as services have never been provided and they are proving themselves to be sketchy, at best. 
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 12/15/2022

  To whom it may concern,
  
  Thank you for bringing this customers rejection to our attention. The General Manager of the ******** office has been in contact with the customer on 12/15/22 to address their concerns. We have come to an agreement to compensate her for the delays and inconvenience. We will continue to work with the customer to ensure their issues are continued to be addressed in a timely manner. 
  
  Thank you, 

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18295710
  
  I am rejecting this response because: I did not come to an agreement with the general manager. He did present the option to return my down payment provided I change my BBB complaint, or, to take $2,000 off the price of installed windows. I told him I was not willing to make a decision until I heard the current status of my windows. He agreed to provide a status update by the close of business today, 12/16/22. However, I did not hear from anyone at that company today. 
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 01/11/2023

  To whom it may concern, 
  
  Thank you for providing the customers response. There were some initial issues with a lack of communication and delay in the windows project. We have since reached out to the customer and discussed the matter with her. We will continue to ensure the customer does not experience any futher issues within our control during the remainder of her installation with us. 
  
  Thank you,

• Initial Complaint

  Date:10/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with DaBella to replace all of the windows in a 4-unit apartment complex that I own. At the time the windows were installed in February of 2022, it was noted that one of the panes of one of the bedroom windows at ************************************************************** had arrived broken. I was told that they would immediately order a replacement. In May of 2022, after numerous attempts to get an answer as to whether the window had been ordered, I was directed to a ***************** Manager by the name of ****. He assured me that he would follow through and find out why the window had not been installed, and referred me to the *********** Manager. After reaching out to the company again in June and July, I was assured by the *********** Manager that the window would be replaced on August 12, 2022. The window was not installed, nor did they contact me with an update. I spoke with the NEW *********** Manager in September. She verified she had notes on the account and said she was going to reach out to **** and would call me back. Again I received no call back. Today, October 20, 2022, I called again and was transferred to the *********** office. I spoke with a Desirae, who indicated that the Office Manager was in *****, but she would go find out who I could speak with. She called me back and said that **** was not available right now, but he would definitely call me back today. I did not receive that promised call back. If DaBella cannot have the window installed within the next two weeks, I would like a full refund, including installation charges so I can contract with another company for a replacement of the same quality.

  

  Business Response

  Date: 10/21/2022

  To whom it may concern, 
  
  Thank you bringing this customers concerns to our attention. The General Manager of the *********** office has reached out to the homeowner regarding the issue with the window. We did reorder the window from our manufacturer, but there were issues that caused delays. We have offered to settle with the customer in the form of a refund for the window, as well as still replacing the window. Once the window arrives we will complete the install, which will resolve the customers concerns. 
  
  Thank you, 

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have windows installed from *******. The salesman came in October 2021. Did a great sales pitch. We purchased the windows nine in all. They said that it would take 3 months to manufacture, but it took over 4 months. They were installed in February 2022. The windows had problems. One window was broken, but all windows had problems. They have a double locking system. And on some only one lock would lock and others none of the locks latched. We had a manager come out to look at the problem and he said that they were all mis-manufactured. One window was delivered broken and the the replacement window was delivered broken. And all needed to be remade and reinstalled. The windows arrived at their warehouse in the second week of September of 2022. As of October 19th they have no idea of when they will be installed because they dont have any Qualified installers. This has taken over a year to get what we have paid for. They got there money and dont care about us anymore! This is the South ****** offices.

  

  Business Response

  Date: 10/21/2022

  To whom it may concern, 
  
  Thank you bringing this customers concerns to our attention. The General Manager of the ************** has been in constant contact with the customer regarding this, as well as the team lead assigned to this. Our records indicate that we have been in contact every Monday touching base with the customer. We also have already refunded the customer a portion of the contract price due to these issues. We currently have the windows and are starting the install on November 10th.
  
  Thank you, 

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a quote on windows. Had to contact multiple times for updates. Was concerned about measurements for installation and was blown off. Contacted the day of installation to confirm and was informed that we were not on the schedule. A few hours later they showed up to install windows. When windows were finally installed there were large gaps above multiple windows. Contacted company about my concerns and was blown off. When evaluating the windows from the exterior notice that the trim did not match amongst windows. Contacted company about my concerns and was blown off. After multiple discussions with multiple different people they came out and evaluated and said that they would correct. Weeks later they showed up without notice to correct trim while I was at work. Had to contact my boyfriend, who didnt know what there where there to correct and allow them in the back yard. After an hour of being at the house they did not fix anything. Contacted company about my concerns and was blown off. The windows cost me over $10,000 for 6 windows and two of them do not close. Contacted company and was informed to leave a message. Left over 5 messages for a call back. Gave the company 48 business hours to call back. Have not received a call. Spoke with a lady and sent her photos and videos. She never followed up. Reached back out to her and she has not gotten back with me. Called company again and was given a lecture on how I called the wrong number and needed to speak with customer service, where I had already left 5 messages.

  

  Business Response

  Date: 10/21/2022

  To whom it may concern, 
  
  Thank you bringing this customers concerns to our attention. The General Manager of the **************** office has reached out to the home owner and will be meeting with then on 10/27/22 to address and resolve their concerns.
  
  Thank you, 

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired dabella to do my roof they did great so I hired them to do my siding and a bathtub. The siding team they sent out destroyed my home and property. I have gotten the run around from dabella saying someone will be coming out. They were going to bring out an electrician and a different siding team to fix the damage. I no longer have electricity to half of my home, can't flip the breakers because it trips them again and the breaker box shoots out sparks. Dabella isn't doing anything to fix this. The insulation wood and electrical wires are exposed. My insulation is flying around my neighborhood. Dabella refuses to work with me and they have over 20 grand of my money and I do t have a function home due to their siding **** doing crappy work. I have called and left many messages and still no return calls. I am stuck with a naked home no heat or electricity in half of my home. Just waiting for the exposed wires to catch the insulation on fire and then I will be out of a home. Thanks for s******* up my home and life. Dabella lies to their customers sets expectations they won't follow through with. I am looking for an attorney. Dabella is the worst company I have ever dealt with

  

  Business Response

  Date: 10/26/2022

  To whom it may concern,
  
  Thank you for bringing this customers concerns to our attention. The General Manager of the ************** office has been in contact with the homeowner, as well as members of your customer service team. At this time we are working diligently to resolve all of her concerns and should have the issues resolved soon. The homeowner is happy with the effort we have been putting in. We will continue to work with the homeowner to ensure all issues are resolved. 
  
  Thank you, 

  

  Business Response

  Date: 01/09/2023

  To whom it may concern, 
  
  Thank you for providing us with this customers response. We have been working with customer on their concerns. There have been 23 logged phone calls, this BBB complaint, a second attempted BBB complaint, a midnight service call, a reimbursement check to cover the cost of broken items, and online reviews all that have been responded to. We have continued to answer the phone every time the customer has called or have called back if we missed the call.  
  
  While our level of professionalism and customer service has not aligned with the customers expectation on their fathers siding project, the father has signed off that the job is complete. We have also responded to the service call that was submitted.
  
  While the customer is requesting a full refund, we have completed the siding contract and are in the process of getting the bath installed.  We will not be issuing a full refund, and while we appreciate the perspective of this complaint, and will use this as a learning opportunity for any specific areas we can improve, a refund is not merited.  
  
  When the install is done, the customer will have received everything that was agreed upon in the contract.
  
  Thank you, 

  Customer Answer

  Date: 01/17/2023

  Complaint: 18234385
  

  
  I am rejecting this response because:
  

  Dabella ignores my calls, won't return calls or text messages, inwas told by ******** that they were going tosend out another company to fix the problems on the 28th of Dec. No ine showed. My dad did not sign the completion paperwork . My dad's signature is not valid without mine ad I am he POA. Yes we did receive a check for my time to clean up debris that they should have done, they ***** away vents and cages for cents, my telephine bix is still not attatch to my home and they ripped all the wire out of it. I am unable to pay fornit to be rewired  ******** wont fix it. Water is coming in u ser the walls sheetrock is mushy. They bent my kitchen. Window I cannot shut or open it. There are still big gaps they claim to be expansion gaps. Expansion gaps are not 1 inch or bigger.  We refuse to sign the completion paperwork until the job is completed and they fix all the errors they caused. The o ** completion paperwork my dad has signed was for the roofing bot the siding. They keep saying they are going g to resolve this and don't. They keep passing it to someone who claims they will get it resolved . Been going g in since oct 12 2022. I have ready spoke to the financing company and they confirmed there is no signed completion paperwork for the siding therefore they won't release the fund until it is signed. They want the completion paperwork signed then they need to resolve the problems they caused to my home *** give me the quality of product and installation they claim to give.

   

   

   

  
  Sincere**,
  

  
  ***************************

  

  Business Response

  Date: 01/30/2023

  To whom it may concern, 
  
  Thank you for providing the customers response. We are working with our install crews to schedule a time to fix the drywall this week. The leak has already been fixed as well as the electrical. 
  
  Our records to not show any contact from the home owner since December in regards to lack of contact.
  
  Her father signed the completion paperwork for the job on 10/31/22. We will be happy to provide copies of the paperwork. 
  
  Once we are able to arrange the time of repairs we will reach out to the homeowner to notify them.
  
  Thank you,

  Customer Answer

  Date: 02/06/2023

   

  thr leak has not been fixed. I got a call last wrek from the so call best instsllation team they havr anf was informed they would come look ar gow pooy the siding haf been installed and stated that they ate probably gonna have to redo everything since there ate so many issues. I have not veen avke to reach the installer nor dabella. I have left several voice mails and get nothing . I call several times a day and they ignore my calls everytime and I leave voice mails and they get ignored as well.  This has been a huge problem since the project started on oct 12 2022. Mt kitchen window will boy shut completely and I can't even open it as they vent my window frame,  my telephone wire box outside still ha e wires ripped out of it and not attached to the house. If I didn't have xfinity, I wouldn't be able to use my landline. There are still big gaps way too big for so called expansion gaps. They tore off some of the over hang used sheetrock and a piece of plywood to fill it I.  Boy acceptable. Another part they used aluminum siding . If I wanted aluminum siding that's what inwould have ordered but it is not.  This is the worse experience have had with any company. They have been putting everything off 4 months and still they are doing nothing to c orrect the problem. I ha e also made a report with comsumer protection agency and the professional licensing. I am over it. I am boy paying over 20 grand for a crappy installation and service.  They claim to treat customers as if they were family. Well I for sure don't want to be a part of a family that treats family members l *** they have. All we hot was a ****** check to replace my windchill they through away,  the cages thar cover the outside venting flppers, shapeards hook they bent and broke and to reimburseme for the wood i had yo putchase yo try to keep my house warm since the installers s**** up the witing for my furnacr. Took them 3 wks to gey my furnscr wiri g fixed so i could use iy and my breaker box would arch.. For me having to clean up all the debris they are charging for clean up. Every time the respond here it is with straight up lies. We will boy sign any completion documents until the siding is redone because of how bad the siding was installed. My energy bills are supposed to go down because of the new siding. They claim that it would even the commercials while you're saying the same thing while you're waiting on hold listen to while sitting on hold. My hearing **** had ginr up and my kitchen will not hold in the heat. They need to own up yo t b e fact they hire a subcontractor that cuts corners and don't do the jib correctly.  Not to mention the installers tried taking MY tools.  Dabella needs to stop with the lies. I have witnesses and many text messages and emails call logs ect
  Complaint: 18234385
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/16/2023

  To Whom It May ********************************* you for making us aware of this.  We have repeatedly gone out to visit with this complainant and address the issues brought up, but it has been determined that none of the concerns have anything at all to do with the installation we completed.  The complainant accepts this explanation each time that we visit the home, only to resubmit a complaint afterwards.  The homeowner is fully satisfied with the work done, however.  This complainant isn't the homeowner, merely an occupant.

  Customer Answer

  Date: 02/17/2023

  I am not just an occupant. My name is on the deed therefore I am a home owner. I am also my father's POA. They sent out another installer and hr she how bad the siding was installed. Dabella has done everything to avoid correcting the issues claiming that we have reached a resolution and we have not.  I have filed a complaint with the comsumer protection agency and the professional licensing agency. The original installer, I say installer because there was inly 1 person doing the siding 95% of the install. There is jo *** 1 person can do the install correctly by his self. The gentleman that came out earlier this week said that it is obvious that they didn't do it correctly and said he was going to reach out to dabella to verify to them whatvi have been saying this whole time is in deed facts. This has been a constant battle since Oct 12th 2022. 4 months of me b3ing ignore and avoided. I have sent them pictures and they ask for more and each time I find more and more issues. I will get a copy of the deed to the home to verify that I am an owner as well as my father. They are not honoring their part or the contract or the warranty.

   

   
  Complaint: 18234385
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/28/2023

  We have done our best to continue to communicate and take care that both father and daughter are taken care of appropriately in spite of the negative reviews, unprofessional communication and language. We will continue to service to project if needed, but the project was installed correctly, and we continue to handle each request as they come in. 

  Customer Answer

  Date: 03/03/2023

  I have tried to contact Dabella about repeatedly since Oct. They refuse to correct the problems saybtheybate sending someone out and finally showed up a few weeks ago and he agrees with me that it was not installed properly and should be redone. Dabella is not honoring their commitment to quality work nor the warranty.  We had roof gutter and bathtub and had no issues with those but the siding is horrible. The sub contrat3d company was unprofessional anf most of it was done by 1 person. I want dabella to up hold their end of the contract. This is a joke. I am sick of them ignoring my calls and never returning my calls. They are not being truthful about coming to a resolution. The crappy install is causing damage to my home and they refuse to correct anything. Get it together honor the contract and warranty. Maybe if they did what they are supposed to ibwoukd have given a bad review for the horrible siding install. I have no reason to lie because I have nothing to hide. I have every right to be livid about how I have been lied to. 
  Complaint: 18234385
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/16/2023

  Once again, we are still servicing this project. Material is on order for a repair. 

  Customer Answer

  Date: 03/26/2023

  once again people show up without notice.  All that was redo e was the siding around my shed and nothing has been done about the rest or the siding anf damage done to my home and nothing has been done about the sheetrock in my shed or the wood that is soggy and grwoing mold.  *********** they sent out to r3do my shed did an amzing job but still had bo idea they were comi g and i have not hear one thing from dabella and once again my vall ate ignored and avoided. They are still not holding up their end of the contract nor  the so called lifetime wwarranty . They want me to change my reciews and complaints filed about the siding and that will never happen due to the fact they earned that review complete**.  I also have read the ****** reviews in regards to siding jobs and they aren't good. So maybe dabella needs to do something about it instead.of putting the blame on the customers when all the customers have done is pay way to much just to be treated like nobody. I have a list of all the times.i have reached out to dabella in regards to issues with the siding install anf they didnt care enough to correct it fro. The very beginning. If they cared about their customers rhey wouldnt have waited  6 months do do something.  Its all because i have called them out and i wont stand for itw. I have every right to be ****** and have every right to talk how i talk. My attitude and tine with dabella had and is very well deserved. They earned it all i. Their own. When they ate told by professio al siding installers that it needs to be complete** redone dabella refuses. My heating bill has tripled compared to last year. Hhhhhmmmmm i wonder ehy. The orginal company they had do it and o ** one person did it from day 3 on.either they corrext their s**** **** reimburse me for my heating costs or they get nothing and I find a reputable company that will put the qaulity in the install. I have no problem tsking my business elsewhere. If I have to they will not get paid for a job they didn't do. They claim I am not a owner of the home. They better look again I am an owner and have been. I refuse to sign any completion papers until it is done They way they claim to do in the contract and commercials. Not to mention all the mental pain and anguish they have put us through. Hope they get it together soon. Have a great day. Complaint: 18234385

  
  I am rejecting this response because:
  
  Sincere**,
  
  ********************

  Customer Answer

  Date: 12/28/2023

  We paid the Bella to do siding job and to ***** is did deciding job but it's not the quality that we paid for I've got water coming up underneath my walls my sheetrocks absorbing the water turning to Mush mold starting to grow it's a horrible horrible horrible experience I've been dealing with this since October 12th and they all they've done is issued my dad a $500 check they haven't resolved the problems I paid for a bathtub in full still have not gotten the bathtub I was told it would be done before October the end of October before Halloween then I was told it was going to be done before Thanksgiving then I get told it's going to be done before Christmas now it's not going to happen until after New Years I want I want the siding redone and I want my bathroom done if they're not going to provide me with the services that I was promised in the contract then I want my money back in full

  Desired Resolution: 

  I want my siding redone and I want my bathtub installed if it's not done in the next week I want my money back in full not plus I want them to replace; Finish the job; Refund

• Initial Complaint

  Date:10/13/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales associate came to my home, was courteous, asked if we would like a roof quote. I said sure, but then had to "accept" a follow-up call confirming the inspection. I missed the call, so he came back and literally held his phone out for me to confirm. When the person came to inspect the roof, he would not provide an estimate unless we sat down with him to go over his sales slide deck. My daughter was in the background calling my name, dinner on the stove, and this salesman kept asking me questions, trying to get me to sit down with him to look at a sales deck. I explained that I felt pressured and didn't like the situation, but was happy to look at the quote. He insinuated that he wasn't allowed to share the quote until after an official sales pitch, and then when I finally said no and he accepted it, he said he had to call his manager before he could leave the house to let him know what happened. This high pressure sales gimmick and micromanaging from the manager made me extremely uncomfortable and disappointed that this business claims that they are "local." (They have a local location, but are a large business with locations all over).Since the incident, and I left a ****** review almost exactly what I have above, I have received almost DAILY calls from the business. I have ignored all of them, uninterested in speaking with them. I would like them to stop calling me. It is bordering harassment. I'm sure they want to discuss my review, but due to my previous experience with them, I'm not inclined to answer. I'd like them to stop trying to contact me.Happy to provide a call log with the frequency with which they are calling if needed.

  

  Business Response

  Date: 10/17/2022

  To whom it may concern, 
  
  Thank you so much for bringing this customer's concerns to our attention. We have placed this customer on our Do Not Call list and have put things in place to ensure this home owner does not receive any contact from our company moving forward. 
  
  Thank you, 

  Customer Answer

  Date: 10/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with DaBella for a shower remodel in my master bath. A few months later I was contacted that they would like to begin work on the project. Since I was currently in a rehab facility after a short hospitalization, my neighbor, *************************, was approved by Crystina in DaBellas ***************** to oversee the project. The worker arrived on August 24th and completed the work on August 28th. On the final ****************** gave the ******* my check for the final amount due, $13436 (I had previously given DaBella a $5000 deposit). As his tools and debris were covering the floor, ***** was only able to view the interior of the shower. Later that ****************** returned to my unit to clean the bathroom. It was then she discovered the back side of the newly constructed wall had been completed with only backer board. She visited me at the rehab facility the following day and I called ****, the project manager, and complained the shower wall had not been completed. He replied that the contract stated that finishing work was not covered and the sales representative should have pointed this out to me. I do not recall this being discussed. ***** told **** that a stop payment would be placed on the check until the work was completed. He said he would contact the main office to try and resolve the issue. When he called back he said the wall would be completed with the same vinyl sheeting as was used in the shower interior if the stop payment on the check was removed by noon on the following day which I did. Five weeks later, I contacted ******************* at DaBellas customer service # as the work had not been scheduled. Several days later I received a call from Crystina that the promised work would not be done as I had signed an addendum to the original contract. I did not receive a copy of the original signed contract or any addendum I supposedly signed. I have requested copies but have yet to receive them. I am 82 years old. I will now have to pay more $ to complete the work.

  

  Business Response

  Date: 10/21/2022

  To whom it may concern, 
  
  Thank you bringing this customers concerns to our attention. We successfully installed the customers new shower within the scope of their contract. The issue is that we had to build a wall to support the new shower, but we are unable to provide the finish work due to it not being a service that we offer. The addendum the customer signed was to show that we did have to build the wall, but were unable to do the finish work. We are sending the customer copies of the contact and the addendum she signed to help clarify things. At this time, we have done everything we could do for the home owner. 
  
  Thank you, 

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18192512
  
  I am rejecting this response because: I cannot accept resolution until copies of the signed contract plus addendum have been received for my review. As of October 26th, I have not received the requested copies. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/02/2022

  To whom it may concern, 
  
  Thank you for notifying us of the customers response. We have began the process to get the contract and addendum sent to the customer. We will have the office reach out to the customer directly and notify them of the process and establish a time frame of when they should expect the paperwork to arrive. 
  
  Thank you,

  Customer Answer

  Date: 11/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I will notify you when the requested documents have been received. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2022-08-27, we signed three contracts with Dabella for windows, gutters, and a new roof. The next day we cancelled the window contract. Since the start of the gutters and roof, there has been no communication without either my fiance or me calling Dabella to see when work will start or when materials will be delivered. This has caused me to take time off work and pushing back a big initiative we have at my company back for having to constantly contact myself since no one seemed to know when this was to actually start. Or if they did, it was never communicated with us. Upon start of the roofing installation, I had to take an entire day to call about when a dumpster would arrive at our property. This will violate our contract with not having the proper equipment delivered at the start of construction. We were also told we would have our yard magnetically swept, which is supposed to occur today, 2022-10-10, but due to previous times we were told when this would be done I struggle to see this actually happen. While work was being done, there was also a worker on our roof without a harness which will violate providing a safe work environment. I was also recently just told that we had to have a different company do our gutters, which was not communicated with us prior. We still have a dumpster in our driveway that was supposed to be removed after work was completed. We were all for being flexible, but it is extremely hard to be flexible when there is no communication. After reading all the other complaints, it is sad that customer's have to file a complaint just to have the work completed. I am beyond dissatisfied with this company.

  

  Business Response

  Date: 10/17/2022

  To whom it may concern, 
  
  Thank you so much for bringing this customer's concerns to our attention. We have been actively working with the customer to address all of their concerns. The General ******** of the ************ was in contact with the customer on 10/10/22 and 10/11/22. We picked up the dumpster from the home when the install was completed on 10/7/22. We are currently working with out install team to get the gutters completed. The General Manager has been in contact with the customer throughout the experience and continues to remain in contact to ensure everything is resolved at the time of the gutter installation. 
  
  Thank you, 

  Customer Answer

  Date: 10/17/2022

   
  Complaint: 18175807
  
  I am rejecting this response because:

  The dumpster was not picked up after installation. We had to call again to resolve this issue. Installation was completed on 10/6. The dumpster was not picked up until the following Monday late in the afternoon after I already filed this complaint. As for the gutters, I have been in contact with the general manager and was told this would be done within the next two weeks barring weather. The last conversation was on 10/11 but have not heard anything since. I'm expecting that this is the general manager not to just have material show up, but until I get exact dates to show there is proper communication I feel this should remain open. Throughout the entire process it has been my fiance or I having to initiate contact to find out dates instead of being kept in the loop. Also there has been no offer made for having to put up with this awful communication. Here is what we had to deal with the entire day since the dumpster was not there during demolition, rendering our house without a safe egress from 9am until 2pm. 

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 10/25/2022

  They contacted my fiance and stated they were going to be scheduled for yesterday. Since it was raining yesterday and today we did not have the expectation of them showing up, however we again have not had communication to see when this is being pushed back to. It would be nice to know when things are going to happening so we can plan accordingly. I was told they would be bringing the material when they do the installation, but since we never had a contractor come it is hard to say as we have been told one thing and had another done throughout our entire process.

  Regards,

  *******

  

  Business Response

  Date: 11/03/2022

  To whom it may concern, 
  
  Thank you for providing the customers response. As of 11/3/22 we have completed both projects for the customer and they signed our completion documents, finalizing the process. At this time we consider this matter to be resolved. 
  
  Thank you,

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18175807
  
  I am rejecting this response because:

  The business has still not reached to rectify the issues they have caused. I had to take time out of work to continually call to find out any information and the only time they communicate is when they must communicate with the BBB. When our gutters were being installed, the contractor who performed the work let me know no one ever came to magnetically sweep our yard until he himself did it. This is a month later. We have two dogs and a FIVE YEAR OLD. This business does not deserve to have this matter rectified until we are fairly compensated for the issues they have caused during roof installation along with providing an unsafe environment to leave the house in case of an emergency. We did not have any  egresses while work was being completed, and after multiple attempts to resolve getting our yard magnetically swept it took the contractors doing the gutters to complete. Attached is our exit we were able to have in the back with the front of the house being just as bad. This was them for not doing their job and having a dumpster here before work started and then not communicating that with us, yet told the contractors to start anyway. If we would have had a simple call the dumpster will not be here until 2pm and they will start then, I would have been more understanding. However we never received this and instead had to call all day to see when a dumpster is to arrive and have to deal with not having a single safe entrance to leave our house. I will make my payments as necessary, but this company is not an A+ business as they claim to be in their sales pitch. They are deceitful and I cannot accept this as resolved.
  
  Sincerely,
  
  *****************************