Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  4200 6th Ave SE Ste 309 Lacey, WA 98503-1043

  
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  DaBella

  1141 N Edison St Ste A Kennewick, WA 99336

  
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  DaBella

  10095 W Emerald St Boise, ID 83704-9754

  
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  DaBella

  1825 N Hutchinson Rd Ste 201 Spokane Valley, WA 99212-2458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had 2 sales people out to give us a bid on 5 windows.. I was sick that day so my husband was showing them the windows after I met them and I went back to bed dad. Days later it's later I got a fraud alert from my bank card. We also received a packet from a loan company in my name . After I went through everything I realized my signature Was fraudulent. We contacted one of the sales guys and mentioned all these issues and and he promised to call us back a spake, he never did.. We ask that everything be canceled immediately and it wasn't. I contacted this loan company and they wanted my information of which I didn't know what to tell them . Finally got that canceled.. Contacted citibank And make sure any further charges would be denied.. Continue to try to contact ******* with little to no result. Contacted contacted their head office in ****** and they promised a call back from the office manager and that never happened.. Called back again today today and again the office manager is not available and they refuse to Close this order because we failed to cancel within the 1st 3 days which we had no idea about. We finally got a phone number from one of the sales guys that without a name and he refused to give us a name.. We called the number and it was a completely different company, sounded like a scammer. We called back again today and asked for everything to stop and be canceled just like we did last week and again we were told office manager would call us back. I am attaching screenshots of 4th the pages show the pages showing the variations of forgery on my signature.

  

  Business Response

  Date: 08/24/2022

  To whom it may concern, 
  
  Thank you for bringing this customers issue to our attention. The General Manager of the ******* has been made aware of the customers concerns. At this time we are doing an internal investigation on this and working to get the issue resolved. Once we have additional information we will reach out to the home owner with answers as well as notify the BBB of the outcome. 
  
  Thank you, 

  Customer Answer

  Date: 08/25/2022

  Attn:  A credited business resolutions team's member.
   I wanted to give an updated report and status on this complaint.
   The general manager at ******* (*********************)  Has not been trying to resolve this issue.. In fact he accused my husband of bringing the bringing their tablet to me and then forging my signature. We'd been married for 33 years and there would be no reason for that period the only reason I can think of why they would forge my signature is because they knew I only wanted a bid for 5 windows.  I was there and I was available. My husband is stage 4 cancer and is on chemotherapy and cannot be signing anything right now. 
  ***** has contacted us numerous times times trying to intimidate us intimidate us and threaten us into signing away our 1st amendment rights, please see the attached document that he sent to us. He is trying to extort us. I simply asked to have everything canceled at the very beginning when I saw how screwed up it was.. Then I noticed my signature was forged and I insisted upon the cancelation. We also never got a signed and current contract that they said they had that I knew they didn't because I never signed one.  ***** kept insisting that he was looking at the contract and that my signature was the same on every line. I was also looking at the one I had which was not the current contract because we never had one and my signature is not there.  I am listed as the primary on this paperwork and yet I did not sign any contract. They also initiated a loan with a 3rd party without my authorization.. They are insisting we are not allowed to have an opinion about this mess.  They have threatened us on the phone where both of us have heard it on speaker. We are prepared to get an attorney if they are not prepared to simply cancel this mess they have created.
  -*************************
  

  
  

  Customer Answer

  Date: 08/25/2022

   Number 1 no 1 had permission to sign my signature and my signature was forged throughout the original document.

   I have asked for 5 windows to be really placed and I showed the gentleman which windows I wanted to have a bids on.

   3 the next day I found out that they had talked my husband into replacing all the windows on the front of the house and  Kept telling my husband to sign my signature but my husband does not sign my signature and I was in the house.

   4 my husband is on chemo therapy with  Stage 4 cancer and is on disability and should not be making decisions which is why I was put on as primary person. At this time I requested that everything be canceled they canceled and it was at this time that we started receiving threats from this company. The latest is this settlement Documents wanting us to give up our 1st memory rights because they had done something wrong when are when all we wanted was for them to cancel everything. They have things so screwed up that this would never be successful and I would never have signed these papers and I did not sign these papers and my husband would never have signed for me.
  Complaint: 17718466
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/03/2022

  To whom it may concern,
  
  Thank you for bringing this customers concerns to our attention. The Genermal Manager of the ******* office has tried to reach a settlement with the customer that will cancel the deal and show that no money is owed, but they will not settle with us. They are now contacting a lawyer to get resolution. We are unable to move forward with any resolution at this time. 
  
  Thank you, 

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17718466

   I did not sign anything to start any contract. I asked that all of this go away because I did not sign any contract. Not for windows and not for a loan.. They refuse to make this go awayUnless I sign the document I sent you ****** you last. I am not going to sign that document since I never signed the original contract.
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fall 2021 we purchased a roof from DaBella for $38,363.58. Ongoing problem regarding communication with the roofer. The roofer was unprofessional and DaBella did not stand behind the customer. Two vents were removed from the garage, no wood to replace the holes just roofed over. A few cosmetic flaws on the front of the house that draw attention, a few spots where the siding was cut.We have contacted DaBella a number of times. We were told we would be contacted and a roofer would take care of the problem. We were not contacted, no one was home and a stranger was on our roof for the repairs. A neighbor asked the man to leave since we were not home. ******* does not return any calls, text, emails. We do not have an order number.We contacted another roofing company to see if our concerns were legitimate; this roofer stated that the repairs are minor and should be completed for customer satisfaction.

  

  Business Response

  Date: 08/22/2022

  To whom it may concern,
  
  Thank you for bringing this customers concern to our attention. Many of the issues the customer has ****** forward took place under a previous General Manager of the ******* office. We recently have hired on a new General Manager who is working to get these issues resolved as soon as possible. We have opened a service ticket interally to get someone out there to address the customer and their concerns. we will be working with the customer to resolve all of their concerns in a timely manner. 
  
  Thank you, 

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in february 2022 i looked to replace my home windows i had Estimates from ******** NewPro and Dabella all products were of similar price and quality but Dabella offered installation by ***** ***** 2022 so i chose them financing was obtained via A credit union that they work with ***** came and i got a call instead of installation date. i was told they needed to remeasure that very dayi scrambled to get access from my adult children to there rooms and 2 guys showered up and measured the windows a second time next day i got another call they needed to remeasure again this is 2 days in a row and 2 different men from prior day weeks pass. no calls. i call. and am told by the project manager ******* that they are running behind and should be installed around July 13. this was upsetting since the communication was already poor and i had chosen this company based on an ***** installation mid July comes. no call. but a new project manager. whos name escapes me as she was shortly replaced by a *********. who told me windows are delayed but should be arriving by 8/5/22 and installation following week this did not occur 8/111 i receive call stating windows have not arrived and by the way ***** will be the project manager and your fincing will expire 8/15. would you like to pay in cash or go through the financing process again ! i told them i want a refund. i dont want these people in or near my home if this is how they behave

  

  Business Response

  Date: 08/19/2022

  To whom it may concern,
  
  Thank you so much for bringing this customers concern to our attention. The General Manager of the *********** office has been in constant contact with customer since 8/12 and has been diligently working to resolve all of her concerns. The real issue was a breakdown in communication with the manufacturer and the ** was present at the home when the installation took place. Our records indicate that the project has been completed at this time. 
  
  Thank you, 

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30, 2022 I signed a contract with the Dabella rep to remove the 36"x36"surround shower and replace it with a 36"x40" surround shower, including new fixtures i.e..drains, faucet, and shower head. The work was scheduled to be done on or around June 25 as per the contract, as I agreed to be flexible with the project start time. I was told at that time it might be a week before or after that date. I then gave the rep a $2500 deposit check for the $10000 qoute and the rep told me the project manager would be contacting me within the next 3 days to go over the details of the project. One week went by and there was no contact from Dabella but I notice the $2500 deposit check had cleared my bank. After 7weeks and no contact at all from Dabella, and one week before the project is supposed to start, I called the project manager to see where we were at on this project. No answer, left message. This was on June 17th. After no reply to my left message I call the project manager again and again I leave a message. This was June 20th. That afternoon I call again and the project manager answers. this was the first contact from any at Dabellas,which was me calling them, since April 30th. The project manager then tells me the salesman should have never put down that date and apologizes for his error and goes on to say that she doesn't know when the materials will arrive, that they ordered the materials for the project, and tells me that she would check on it and get back to me in one or two WEEKS, not one or two DAYS. Two weeks go by and again no response, so I call Dabella on July 19 to find out where the materials are and when the project will start. This is a month after the project manager said she would get back to me. The only contact I've had with Dabellas to this point has been initiated by me. NO returned calls, no follow up calls, no contact at all.he work will begin So on the 19th of July I talk to the ''Administrative asst" and she doesn't know when the work wi

  

  Business Response

  Date: 08/19/2022

  To whom it may concern,
  
  Thank you so much for bringing this customers concern to our attention. The General Manager of ******** office has tried to reach out to the customer multiple times to speak with them, but has been unable to reach them. The customer was successfully cancelled prior to the complaint being made. A refund check for the deposit was mailed certified on 8/11 with a tracking number of ********************. According to **** the check was delivered on 8/15/22 at 4:41PM and left with an individual. We attempted to contact the customer again today from our customer service department and left two voicemails regarding the refund check. At this time the issue should be resolved.
  
  Thank you, 

  Customer Answer

  Date: 08/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with DaBella to replace our roof 9-25-2022. The work was carried out while we were not home 7-7-22; even though we asked them to wait until we returned from our vacation. Upon arriving home, there were still supplies in our yard, a skylight was not removed (as per contract), 1 of our large planters full of flowers was moved onto our grass, the exhaust fan in our master bathroom no longer works (and we can see daylight through the vent when the wind blows), and no representative came todo a "walk through" with us to ensure everything was completed to our satisfaction/contract. July 12, ************************************************************************************************************** order to send someone to remove the skylight and excess materials. After repeated attempts to resolve this issue, including calls to the corporate office, DaBella still hasn't completed work as per our original contract. We are worried that they made us sign the original contract as complete so that they would get paid and not have to truly complete what was originally agreed upon. My boyfriend (*************************) received a call from DaBella on 8-5-2022 and was told that there would be a rep in our area (********, **) Monday, Aug 8th 2022 and they would contact us to setup a time for the skylight and excess materials to be removed, and the other issues to be addressed. It is now 8-10-2022 and we have yet to receive a call from anyone at DaBella.

  

  Business Response

  Date: 08/19/2022

  To whom it may concern,
  
  Thank you so much for bringing this customers concern to our attention. The General Manager of the ******** office has reached out to the customer to resolve their concerns on 8/17 and 8/19. A service ticket has been opened on our end to get these issues addressed.  We are currently working to get a date scheduled with our installers to preform the service. The customer is aware of this and knows we are working to resolve their concerns. 
  
  Thank you, 

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered windows 12/28/2021 They were delivered in April. They refused to install them. We spent 4 days cleaning up chipped paint and they refused to look at the clean up we did. They still refused to install. I asked if they would guarentee the windows if we installed them ourselves and they said they would.We had our contractor install the windows and they did all but three and were installing one broke on the inside glass as they set in plaI paid $15,000 for 13 windows.They won't return my calls and told me to contact the manufactuer I bought them from Dabella.I am 85 years old and live om Social security.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bebella clamps in person that they only hire contractors of 3 years or older that are master trained in installing a roof system from GAF. They claimed to remove all rotten and moldy wood from my roof. They hired a subcontractor that did not meet the minimum time frame of being in business and is refusing to prove that the subcontractor has the master traing needed to install the roofing system. The subcontractor hired by dabella installed the new roof on top of rotten Wood and left the mold. The company broke the sideing on my home and tried to pack it with silicone. They poped my sons pool. Broke our sprinkler and trampled my wifes flower more than just little accidents. They showed up 5 weeks early and just stared without any concent ******* has broken **************** law by not doing a proper roof inspection along with not giving a copy of the estimate that was well over the state limit of $2000. They refuse to answer any questions via email as to not leave a paper trail

  

  Business Response

  Date: 08/12/2022

  To whom it may concern,
  
  Thank you for bringing this customers issue to our attention. The General Manager of the ******* office emailed the customer to address their concerns on 8/9/22. We are reaching out to the homeowner again to get a resolution plan in place to resolve their concerns.
  
  Thank you,

  Customer Answer

  Date: 08/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. As the company has tried to call me even after taking in that email is the way to contact me as I need written copies of what has been said. The company did start emailing me from this bbb complaint but didn't want to anwser simple yes and no questions and would give a anwser that left the anwser open ended. Once I did get a anwser to them pulling permits for the work they do and proving they didnt pull them after saying they do they stopped replying to my emails.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/15/2022

  When you ask if the company has done what they said in the response and you click yes that dosent always  mean that they have fixed the problem. My problem still hasn't been fixed but they did try and contact me like they said they did.

  
  

  

  Business Response

  Date: 08/24/2022

  To whom it may concern, 
  
  Thank you for bringing this customers response to our attention. The General Manager of the ******* office has been working to get this issue resolved, but the customer is not allowing us to communicate with them other than email which is causing a much slower resolution time. When we do email the customer and answer their questions they just claims we are not answering them, even though we have provided all the necessary answers to their concerns. The General Manager has had several back and forth emails with them trying to resolve their concerns. At this time we are working diligently to get this resolved, but we are at an impasse with the customer as our legitimate answers to their questions are not sufficient for them and they continues to demand different answers that we cannot provide. 
  
  Thank you, 
  
  

  Customer Answer

  Date: 08/26/2022

   
  Complaint: 17668072
  
  I am rejecting this response because: the company has not answered the questions asked but give me a answer that has nothing to do with the question.  All guestions asked where either yes or no, or a number and they wouldnt give a answer in that manner. The reasoning for email only is for attorney and court purposes becasue you cant prove anything about a phone call. If this company was actually a decent company this would have gon a diffrent way. During this process I have found out that they didn't pull permits or do inspections. They will not admit to it I have it in email from them that they always pull permits and do inspections. I have in email frome the city of spokane that they didn't pull them. The are telling me when they will ce inspect instead of setting a time up. They also didn't do a led or  Asbestos test when working on my home with both. They just keep asking for pictures that I have sent in multiple times and this blow right past them like they never got sent and ask again. They clame to use ****** trained contractors witch they didn't *** my home and refuse to show proof. The fatory says contractors have to be in business for 3 years to get fatory trained. The contractor that did the work on my home has only been In business for 2 years. You can look it up online for washington business witch I also sent them and they refused answer how that happens. They have been turned into labor and industry. The attorney General. The city of spokane for failure to pull permits. So sad that a company that clamps to be so good is a giant scam to just get money. I feel sorry for all the people that don't look into the work that has been done by this company 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/30/2022

  Dabella hasn't answered gestions about the sub contractors they hire. They refuse to show proof of training for the subcontractor. When given proof that the subcontractor dosent meet fatory standards for traing they clame they don't have to follow the guidelines of the fatory. They proceed to try and get me to sign off for payment on work that is not permitted. They finally pulled a permit 24 days after I filed a complaint with the city of spokane but have not payed to have the inspection to complete the permit process. This is a really poor way to do work as spokane called for 2 inspection during the roofing process. The inspector now can't see the hole roof and there could be stuff being hidden by shingles now. Permits are to be posted at the job site and be bought befor work is started. Debellas area ****** refuses to set a date to come look at my complaints about the work and just demands that he is coming over while I'm at work and that I should just stop whatever I have planed for him. He also demanded that I sing paperwork when he does show up. Our contract state that payment is not dew tell a walk through with contractor, permitted witch neither has been completed at this time. 

  

  Business Response

  Date: 09/27/2022

  To whom it may concern,
  
  Please see attached permit as well as a completion form signed by the customer confirming the job was completed. We have been working with this customer to resolve his concerns through a settlement but he is unfortunately refusing to work with us at this time. We have done and continue to do all that we can to work the customer so they walk away satisfied, but every attempt we have made has been denied.
  
  Thanks, 

  Customer Answer

  Date: 09/28/2022

   
  Complaint: 17668072
  
  I am rejecting this response because: They have pulled a permit that has not been singed off by the city of spokane. I have attached off of the city of spokane permit website showing it is still awaiting inspection. I have gotten multiple bids to fix the roof this company has put on 5hat say it needs to be completely removed and start over. The company told me on recording that the paperwork I singed saying the roof was completed was the only way to get them to move forward with what they call repairs that the city inspector will not pass them on because the roof is not installed correctly. The company is refusing to install the products to manufacture institutions. The decking they installed is not attached to my roof correctly. They did not flash the siding. The shingles do not overhang off the house correctly. They used the wrong drip edge on half the house. The vally drip pans they installed don't overhang correctly. And they refuse to get back to me via email. They told me that paperwork I filled out was wrong and that we needed to set up a new time to singe new settlement agreement to witch I declined as they are trying to keep me form talking bad about them this company prides them self on buying your silence and is why they don't have many bad reviews 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/20/2022

  To whom it may concern,
  
  Thank you for providing the customers response to us. The local team and our legal team are looking to assess the project to verify if and where we are in breach of contract. 
  
  Once the assessment is completed any punch list items or concerns will be set up for resolution with the home owner. 
  
  Thank you,

  Customer Answer

  Date: 10/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 11/16/2022

  The company ******* was looking into the contract with their legal team to see where they are in breach of contract and had called to set up a time to come try and settle this dispute. I wasn't feeling good and called and rescheduled the appointment. They agreed to the new date and never showed up to the meeting and haven't tryed to get in contact to set up a new meeting. My roof is still not conpleated or installed correctly. They was in a big hurry because rainy season was comeing and now we have snow and it's to late to fix it properly really hope the broken rafters hold up over the winter.

  

  Business Response

  Date: 12/16/2022

  To whom it may concern,
  
  We appreciate you providing us with the customers response.
  
  We have attempted to and continue to attempt to work with the customer to come to a mutual resolution.
  
  Our legal team has been in contact with this customer,but we have been unable to come to a mutual resolution.
  
  At this time, the roofing contract has been completed.Based on our assessment of the project DaBella is not in breach of contract.The customer, however, is in breach of contract for nonpayment for the completed project.
  
  While we will continue to try to come to an agreeable resolution for this matter, the roof is complete, and we will continue to pursue any and all legal recourse available to collect on the contract.
  
  For any resolution, the customer will need to communicate with our legal team to avoid further escalation.
  
  Thank you,

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 17668072
  
  I am rejecting this response because:

   The company has not completed the job they do not have it signed off by the city to complete their permit it will not pass inspection they have not installed anything on the home to the manufacturer specifipatients they have not installed the decision in a manner that makes it structural as they have stated they have not installed Any flashing on part of my roof and it is allowing water to leak inside my wall they have known about this since  Is August 3rd 2022 And still haven't done anything to fix the problem I have shown them multiple times the manufacturers instructions that prove that they have installed it wrong and they continue to tell me they do not need to follow manufacturers instructions for the roofing components that they put on my home and that they can do as they want. They cause damage to 10 of the rafters in my home and think that they shouldn't have to pay for them or if they do pay for them that I still need to pay them for the rest of the work even though everything that they have installed is installed incorrectly and needs to be removed in order to replace the rafters and start completely over. After explaining everything that has gone on they agree that no customers should have to pay for stuff that has to be completely removed from the home to fix what they have damaged if it was their own home but then turn around and tell me I have to pay them for the stuff that they have put on my home that they installed incorrectly and has to be 100% taken off and redone. I have told the company several times that if they  Fix the damages and get the roof to pass inspection I would pay the $23000 I owe them or they need to pay for the damages and walk away so I can hire a new contract to ****** roof off and completely replace it again
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/24/2023

  To whom it may concern, 
  
  Thank you for bringing this customers response to our attention. Due to the nature of this issue and attorneys being involved, all communication must be directed to our legal team. We cannot continue conversations through channels outside of our legal team.
  
  Thank you, 

  

  Business Response

  Date: 02/07/2023

  To Whom It May ****************** are refusing this arbitration for the following reason:  Job is in legal standing due to the customers refusal to pay for the completed project. We are pursuing every legal option to collect.   In addition, we have already tried arbitration to no avail. 
  
  

  

  Business Response

  Date: 02/10/2023

  To Whom It May ********************************* you for allowing us to clarify.  The *************** performed the final inspection and provided a receipt, issued 2/10/2023.  Attached is that receipt.  

  Customer Answer

  Date: 05/10/2023

  I would like to reopen this case as dabella has not fixed the problem and is taking me to court. They have broken the contract with me by useing a installer that is not qualified for the work performed. L&I has confirmed that dabellas contractor did not conpleat the work on my home and infact a 3ed party contractor installed the roof on my home and both dabellas contractors and the 3ed party contractors have been issued notices of infections from L&I

  

  Business Response

  Date: 05/17/2023

  To Whom it May ********************************* you for this additional information. As previously stated, all communication needs to go through our attorney firm.

  

  Business Response

  Date: 05/18/2023

  To Whom it May ********************************* you for this additional information. As previously stated, all communication needs to go through our attorneys' firm.

  

  Business Response

  Date: 05/22/2023

  We have received the latest response from the homeowner, and our position is as follows:  We installed the roof to GAF specifications.  We installed the roof in accordance with the signed contract.  We have reached out to this homeowner in an attempt to negotiate a reasonable settlement to address the stated complaints, but this complainant refuses to agree to any reasonable discount.  At this point we are pursuing litigation to collect on the contract.  Due to nonpayment, the customer is still in breach of contract and we are unable to service any issue on the roof without an agreement or payment in full.  We would happily consider a reasonable resolution or settlement, but this must be communicated and negotiated through our legal firm.   At this point the communication and any settlement is out of our hands due to the nature of the discussions prior to submission to the firm, which made it clear that anything less than a free roof wasn't acceptable according to the homeowner.  Once litigation is complete we will honor whatever the court deems satisfactory, up to and including full payment on the project and any legal fees. 

  Customer Answer

  Date: 05/22/2023

   
  Complaint: 17668072
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  I have attached the email from L&I that clearly states that dabellas subcontractor Aspen peak construction llc did not install the roof on my home. This means that ****** did not install a roof on my home. The email clearly states that their subcontractor Aspen peak construction llc hired a 3ed party subcontractor by the name of ******** Construction LLC, who did the work on my home. I have attached a copy of L&I  paperwork on ******** Construction LLC that shows they have had a revoked or suspended license since 2020 meaning they illegally installed a roof on my home and have caused damages to my home. Under the contract with dabella i was to have a roof installed by a contractor that was hired by dabella and had GAF training. This has not happened as dabellas subcontractor  aspen peak construction llc didn't perform the work on my home. Seeing as this has been brought to ******* attention in September of *************************************************************************************************************************** to pay for work they didn't even do at this point. Dabella is the one who breached the contract with none trained contractors without the proper license or insurance performing work on my home. They breached the contract when the contractor covered up damages they caused to my home and didn't call me to see what needed to be done. They breached the contract when it was pointed out the roofing system was not installed to manufacture specification witch is stated in the contract that everything must meet manufactur instructions and training that ******** Construction llc is lacking. 

  

  Business Response

  Date: 05/25/2023

  We have received the latest response from the homeowner, and our position is as follows:  We installed the roof to GAF specifications.  We installed the roof in accordance with the signed contract.  We have reached out to this homeowner in an attempt to negotiate a reasonable settlement to address the stated complaints, but this complainant refuses to agree to any reasonable discount.  At this point we are pursuing litigation to collect on the contract.  Due to nonpayment, the customer is still in breach of contract and we are unable to service any issue on the roof without an agreement or payment in full.  We would happily consider a reasonable resolution or settlement, but this must be communicated and negotiated through our legal firm.   At this point the communication and any settlement is out of our hands due to the nature of the discussions prior to submission to the firm, which made it clear that anything less than a free roof wasn't acceptable according to the homeowner.  Once litigation is complete we will honor whatever the court deems satisfactory, up to and including full payment on the project and any legal fees. 

  Customer Answer

  Date: 05/28/2023

   
  Complaint: 17668072
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

   
  Complaint: 17668072
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************
   The daBella has not installed this roof to manufacture specification.the ridge beam has a quarter inch to half inch gap. The  instructions say a 1-5/8 gap. So it's not installed to manufacture specifications there. the ridge vent claims to use the 3" ring shank nails provided in the vent. you can clearly see where the nails are still in the vent not used  and they used 1-1/2 shingle nails in the wrong spot not even where the nail is supposed to go into it. so that is also not installed the manufacturer's specification ******* offered me 50% off of the $24000 bill to keep the roof as it is with all the damages and refuses to fix It. For that 50% off they are admitting to damages to my sighting which I have attached a photo of that also has no flashing under it which doesn't meet code and damages to my rbut refuse to fix them. My options to develop were to bring a contractor in and fix the damages which would involve removing the whole roof because the roof is not nailed down to the rafters and there is no way to put replacement rafters in with the roof staying on the home at that point or pay me for the damages so I could hire a new contractor to fix my roof correctly. At no point did I ask for a free roof as they have put a roof on my home that is in worse condition then might start it with. ******* has given me the run around since July of 2022 on fixing this roof correctly and has still to this day never had a city inspection completed for the permit that their contractor pulled who didn't do the work because he hired a unlicensed contractor to complete his work

  

  Business Response

  Date: 06/01/2023

   
  Dear BBB:
  
  Below is the details on our availability for a Mediation Hearing:
  
  Please Place list any dates you are specifically NOT available in the next 6 weeks: 
  
  Our stance is the same as previously stated.  Any communication regarding resolution needs to go through our lawyers. They will coordinate mediation and discussion accordingly. 
  
  
  Please Place an "X" next to the Day of the Week you are Available and work best for you: 
  
  ____Mon. ____Tue. ____Wed ____ Thurs. ____ Fri.
  
   
   Please Place an "X" next to the Time  you are Available and work best for you: 
  
  ____ Morning ____Afternoon 
  
  I understand that BBB will do its best to accommodation the information I have selected.  I understand that mediations are scheduled to start between the hours of 8 am and 3 pm, and must conclude by 5 pm.
  
  Thank You.

  

  Business Response

  Date: 06/08/2023

  While we are always willing to participate in mediation, and are still willing to now, we are in active litigation. **************** is represented by an attorney and has been in contact with our counsel. Any further communication between DaBella and *************** must be done through counsel. Our attorney will be contacting his counsel to address ***************** possible defamation attempts in continuing to pursue the BBB while settlement offers still open to be discussed.   

  

  Business Response

  Date: 06/15/2023

  We have submitted our response to our legal team to approve and contact our BBB rep directly as this is in active litigation and legal findings status and we are limited in what we can or will say publically. Only submiting this response as a place holder for our response that is coming from our legal representation. 

   

  Thank you for your patience and understanding. 

   

   

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our siding project with Dabella has been completed for over 2 months. We are still waiting for a crew to come and haul away our old siding. Our point of contact, **************************, has stated for weeks that he has forwarded the request to his operations manager yet nothing comes of it. When asked to provide the managers information, ****** once again stated that he was in contact with said manager and would not provide the information. We have been very understanding and patient with Dabellas representatives to the point that we are accepting subpar service. Our experience: We scheduled a flexible installation date. We never received notice and when we called ourselves for more information the office simply said sorry I was out of office. Our project started shortly thereafter and installation went smoothly until the very end when the installers realized there wasnt enough material. They packed up and told us to contact Dabella. The installers left tube caps on our roof that are visible from our second story windows. When the cleanup crew came they simply picked up the pile of debris and left- did not magnetically sweep our yard or driveway for nails or metal shavings both of which we have found. The installers let us know they would not re-attach anything to our home. Dabellas remedy to this is to pass the burden onto the consumer. We would need to schedule the electrician and then send in the receipt for reimbursement. This proved to be impossible. I was left with exposed outdoor electrical outlets, a disconnected fire **** and a removed light fixture that I had to pay a handyman to come out and fix.We let ****** know right away about the material mishap and it took weeks of follow up to get the remaining project completed. During this time we signed the completion paperwork in good faith. This is our biggest regret. Had we waited until everything was properly wrapped up before signing I think Dabella would be far more motivated to fulfill their end.

  

  Business Response

  Date: 08/08/2022

  To whom it may concern,
  
  Thank you for bringing this customers concerns to our attention. The General Manager of our ********* office scheduled a clean up of the customers property on 8/4. We are waiting to hear back from the customer on the issue to see if they consider this matter resolved. 
  
  Thank you and have a great day, 

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dabella charged me double of what other window companies charge. They lied about my financing and the product of the window. I have filed many complaints with the company directly. No one has been getting back to me and my phone calls and e-mails are being ignored.

  

  Business Response

  Date: 08/08/2022

  To whom it may concern,
  
  Thank you for bringing this customers concerns to our attention. The General Manager of our *********** office attempted to get in contact with customer for the last few days and was able to personally meet with her today, 8/8/2022. They were able to an agreement and a settlement was ageed upon, which was submitted interally to begin the process today. The customer seemed very happy with the outcome and told the General Manager she considered the issue settled. 
  
  Thank you and have a great day, 

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/22 My husband and I chose to go with (Dabella) for our home exterior remodeling. The project included removing old and adding new siding, trim, fascia, soffits, and gutters. Towards the end of the project, we stated some concerns to ******* and ***** our representatives at the time. They said the issues would be addressed immediately. Which were: Gutters installed improperly, holes in new trim were gutters were to be removed, no house wrap where lighting fixtures mount, cut-outs for outlets wrong size for existing outlets, loose siding panels, improperly installed screen door/missing parts, cut off our door **** wires/cannot reinstall, and they trampled our large daisy ********** 1 week later ***** and ******* said we needed to sign the project completion form and they would submit our concerns as a "claim" so they can come out and fix the issues. We signed. 2 weeks go by before we contact Dabella again about or issues being resolved. No answer. We continued to reach out to ******* and ***** for several days with no answer. Finally we called the main office for Dabella and addressed our concerns where they had "high priority emails" sent to management. Several days later we called to check in. No new updates for our repairs. More high priority emails sent out. Several days no updates. Finally I get ahold of *************************** # the regional manager for our area. Several days of voice mails sent and emails with no answer. Eventually out of sheer luck **************** answers the phone and agrees to meet with my husband at our home. We go over the issues with him in person and await for him to settle the matter. Text msgs have been exchanged with **************** about the company coming out to do the repairs. 3 weeks later and still nobody has come out to complete the repairs. **************** no longer answers our calls or msgs. We have been getting the run-around for weeks. And rain has been infiltrating where repairs are needed potentially causing damage to our home structure.HELP

  

  Business Response

  Date: 08/03/2022

  To whom it may concern,
  
  Thank you for bringing this customers issue to our attention. Since receiving the complaing the General Manager of the *********** office and the Office Manager have been in contact with the customer, working to resolve their concerns. Today 8/3/22 we had a team out there to service the gutters. We will be getting the siding take care of next. 
  
  Thank you,