Business Profile

Roofing Contractors

DaBella

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
This BBB Business Profile for DaBella headquarters is an aggregate
report for all company locations, reflecting consumer experiences of 42 DaBella
locations nationwide.

Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

612 total complaints in the last 3 years.
199 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/10/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today Dabella came over to do a quote about the siding and roof of our home. They kept me for over three hours and when I said I could not make any kind of decision without my wife, I was pressured into signing a loan contract that I never received and email or hard copy of. I then called three hours later and I was told them I was cancelling. They wanted to talk to my wife but she was furious that they threaten me and also were unwilling to let me get other estimates.
Business Response
Date: 09/13/2022
To whom it may concern,

Thank you bringing this customer concern to our attention. The General Manager of the ************** office has been in contact with the customer. There was a miscommunication in the sales process and the customer was never signed up for our service. The General Manager has reached out to the customer and let them know that they are not in contract with us and they have no obligations. At this time the matter has been resolved.

Thanks,
Initial Complaint
Date:09/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*Contracted business to do siding update on home. Signed agreement that gave me 24 months until payments were do. During project siding team spoke with my 15 on two separate occasions; once to tell her that they had damaged the electrical to my home (siding team never called me or the project manager). ****** team then told me that the wiring was old and stopped working and asked to use my power to plug in to. I said no, they agreed to bring in a generator. Once I had left work, they later asked my 15 year to use the house power, she let them as she was unaware of the previous conversation.****** team still did not notify the project manger.Sales person later called me to let me know that I needed to retroactively sign documents stating they had permission to add boards to the house. He was surprised I did not know this was done or that my home supposedly had two layers of siding they took off. I was then told there was an extra charge for this.In my original conversation with a different sales person he assured me there would be no extra documents to sign and that the high cost was because they know things come up.I had to pay for an electrical company to come out to fix not only the wiring to the house but to put the external lighting back up. Which I was originally was assured would be done by Dabella, as I had actually asked the question. The construction crew finished the job and never asked me to sign final paperwork. ******* has refused to mail me the paper work though I have repeatedly asked. I have been told two different documents need to be signed and no one is willing to mail them.They are now demanding payment.At this point I am extremely stressed by this company and needing to speak about the anxiety they have caused with my therapist.
Business Response
Date: 09/13/2022
To whom it may concern,

Thank you bringing this customer concern to our attention. Our ******** office was able to get in contact with the customer and on 9/6/22 to schedule a time to complete the documents. We went to her home to complete the paperwork, but she wouldn't allow us on property and got the paperwork done by her mail box at the end of the driveway. At that time she signed the bank completion and new loan docs. This finalized our portion of the process. The deferral of payments needs to be handled with the financial institution that is handling her loan. We have attempted to contact her after the BBB complaint to see if there were any further issues and check on if they contact the financial institution, which resulted in a voicemail. At this time we have not heard back from the customer.

Thanks,
Customer Answer
Date: 09/17/2022

Complaint: 17922365

I am rejecting this response because: the statements done by the company are false. I reputedly asked them to either mail the documents or send the via email. Not until I called crying did they finally send someone out after sending a threatening letter stating I was in breach of contract. There was never any mention of more documents until I stated I was unhappy with how I was treated.
At this time I allowed a different member of the team to come to my home to sing what was supposed to be more documents. After that I received a voice mail saying that there were yet more documents and they would be happy to offer me what adds up to a bribe to have me cancel my BBB claim.
I signed these NEW documents via docusign. And now I have yet another set of documents in my email that supposedly need to be sign.

Sincerely,

*****************************
Initial Complaint
Date:09/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Brother ********************* and I were going to have my fathers bathtub redone as a walk-in shower. We paid the deposit yes we signed a contract but we were told 6 weeks. 8 weeks my father sadly passed away.Had not heard from anyone, no work had been started, nothing to set up for starting work. So my brother calls to cancel. He put HALF the money down and this came from my fathers account. He was told and I quote people die all the time you signed a contract Seriously? Then he gets a phone call that some one was coming out to my fathers house to speak to him. We thought great. Theyre going to give us SOME money back. They drove out to tell us to our face the same thing and try to convince us to still have the work done.Were selling the house we understand they keep some money but to just say people die all the time you signed a contract. **** never recommend this company to ANYONE
Business Response
Date: 09/06/2022
To whom it may concern,

Thank you for bringing this customers issue to our attention. The General Manager of the *********** has reached out to the customer to resolve their concerns. At this time both parties came to a settlement agreement to release the deposit due the circumstance. We also apologized for the actions of the sales person in this matter. The customer is happy at this point and stated they would be closing the complaint.

Thank you,
Customer Answer
Date: 09/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But it should not have come to me contacting the BBB to get anything from the company.

Sincerely,

*******************
Initial Complaint
Date:09/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DaBella installed three new windows complete with new casings on our home in May 2021. One of the windows they installed is not up to code, should be Tempered Glass because it is within 12" of two doors and above a walkway. I brought this up with the salesman when the contract was written and he assured me it would be corrected. It was not corrected and the installers installed the "not to code" window anyway. I have been in touch with DaBella at least ten times since May 2021 and they still have not resolved this issue. I have been told repeatedly that they are having problems with stock and do not have a date when the windows will be available. I believe having to wait 15 months to get one Tempered window installed is Bad Business.
Business Response
Date: 09/09/2022
To whom it may concern,
Thank you for bringing this customers concerns to our attention. We had been in contact with the customer to let them know the window was on back order and we were waiting to receive it from the manufacturer. At this time we are still waiting for the product to be shipped so that we can install it. We have a Product ETA call set up for 9/12 when should have a arrival time from the manufacturer. Once we have that we will schedule the install with the home owner to resolve their concerns.
Thank you,
Customer Answer
Date: 09/11/2022

Complaint: 17899910

I am rejecting this response because:
This is the same response I have been getting from Dabella since the contract was written up over a year ago. Their salesman made a mistake in the beginning when writing up the order and they have not corrected the order. Mistake I made was paying half of the $4,692.00 balance up front plus signing up for automatic payments. ($2,346.00) Current balance is approximately $1,500.00 The only reason they have responded at all is that I have stopped automatic payments and requested enactment of a clause in their contract that states, If you are dissatisfied with the goods or services that you purchased with your payment card, and you have tried in good faith to correct the problem with the merchant you may have the right to not pay the remaining amount due on the purchases.
Sincerely,

*****************************
Customer Answer
Date: 09/23/2022
Issue has still not been resolved, still waiting for Dabella to finish the job and honor their contract which they have not. Been over a year and same excuses. Meanwhile I have one of the windows they installed is not up to code and could shatter and cause injury to anyone close enough to the defective window.
Business Response
Date: 10/03/2022
To whom it may concern,

Thank you for providing us with the customers response. We finally got an estimated time of arrival for the products of 11/3 and have relayed that to the customer. Customer agreed to close the complaint once the matter is fully resolved. We have placed the customer as a top priority so as soon as the materials arrive, they will be the first person we handle. The customer agreed to close the case once the matter has been resolved.

Thanks,

Customer Answer
Date: 10/04/2022
I received a call from **** @ daBella on 10/04/22, and she stated that they "should " be getting the window by 11/03/22 and they would schedule install at that time. She asked me to cancel my complaint with BB and I replied that I would not remove the the complaint until the window install was completed according to building code regulations stating "Tempered" window must be installed inspected before I cancel my complaint with BBB. ****, agreed.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Customer Answer
Date: 10/07/2022
I need to re-open my complaint against DaBella Windows (complaint number *******) DaBella has now decided they are not going to honor their contract that has been in dispute since contract was first written 5/26/2021. Window they installed is not up to code and is a danger to anyone close to the defective window they installed. They have promised to replace this window with a correct one for over a year now and now have refused to correct the dangerous condition they have created. According to Nevada building code, Any window within **************************************************************************************************************************************** negligence from operator, This defective window was installed within 12 inches of two french doors. Not sure why they will not adhere to building codes or the safety of my family including grandchildren. Thank you for your time...
Business Response
Date: 10/26/2022
To whom it may concern,

Thank you for providing us the customer response. We have reached out to the homeowner and let them know the remake will be shipped on 11/3/22. Once the they arrive we will be reaching out to schedule the servicing to ensure their concerns are addressed accordingly.

Thank you,
Customer Answer
Date: 10/31/2022

I am rejecting this because: I cannot accept any response from this window company as they have not tried to honor their contract, it has been over a year and still they have not ordered or received the replacement window to complete this contract. Because of their failure to respond and ignore this complaint for over a year, I cannot accept their "promise" until the new window has arrived and been installed, thank you.
Complaint: 17899910

Sincerely,

*****************************
Initial Complaint
Date:09/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Installation of the siding was done without replacing *****. Photos have been sent. I would like a discount for the materials and labor that were not used as the job description and specifications included this Gutters were not completely installed, and I have email verification that I signed this without being here as we were out of town and were unable to verify the work. I can provide email proof requesting I send this back so the installer could get paid Incorrect windows were ordered for the upstairs of our home, I have attached the Reve Grid Window sheet which shows the windows that are up for discussion were labeled as 13 and 15, and the addendum signed was for windows 12 and 14.I have sent over photos of all the windows and door where the install was not able to be completed because the ** suggested we had vinyl siding, and we had the siding replaced by Dabella with ****** cement siding. The trim was unable to be removed and all of the windows have foam insulation hanging out and large gaps which will create an issue for moisture coming into our home and into our walls. The door hangs about 1 to 2 inches off the house as the door jamb ordered was for a 6 inch door and we have a 4 inch door jamb. We had the trim painted black and when replaced it needs to be painted black again.One of the windows is warped and doesn't open and close properly. Photos sent for this as well.A lien was placed against our home, and one of the selling points that your salesmen use is that all materials are paid for upfront and that a lien would not be placed on our home. I have reached out to Salal in regards to this.The follow through on what has been promised vs. what has actually happened has been extremely frustrating. Examples of this are asking that someone from Dabella call before installers show up. Out of the 4 times that we had people out to our home for four different installations, the only ones that called ahead was the window installation.
Business Response
Date: 09/09/2022
To whom it may concern,
Thank you for bringing this customers concerns to our attention. The General Manager of the ******** office has been in contact with the customer and is working to resolve her concerns. We will continue to work with the customer to get all their concerns resolved in a timely manner.
Thank you,
Customer Answer
Date: 09/09/2022

Complaint: 17811792

I am rejecting this response because:
I have listed below all the times I have reached out and I have yet to receive a response. I was told today by ****** the ***********************, that he did not send anything because I refused to sign a completion on an incomplete job. There are a lot of promises of follow up with no actual follow up. I have tried to resolve this and because I refused to sign off on incomplete work there is no follow thru on their part.

1st Request sent: 8/30/2022 at 6:37PM via email
2nd attempt: Called customer service at ************** at 10:56 AM on 9/1/2022 - Talked with ********;
3rd attempt: 9/1/2022 at 2:27PM
4th attempt: 9/9/2022 sent email and called customer service was promised a return call this afternoon. I did not receive a call.

Sincerely,

*************** ***** *********************
Business Response
Date: 09/26/2022
To whom it may concern,

Thank you providing us with the customers response. The General Manager of the ******** office let me know that we sent out install team out last week to resolve the issues, but the siding had been painted over and the home owners are now wanting us to use metal that match the paint. We are working to get this completed and satify the customer. At this time we are waiting on the back metal for the coil wrap to come in, once that happens our installers will be able to finish the servicing.

Thank you,
Customer Answer
Date: 12/07/2022

Complaint: 17811792

I am rejecting this response because:
Good evening,

I wanted to update the complaint to let you know as of December 6th 2022 this situation has still not been resolved. Dabella has made additional monetary promises as well as saying they would send someone out to complete the work. None of that has happened. I have reached out to an attorney and Montana state in regards to their contractors license through Reve ********************** as it seems there is no way to get this resolved without legal assistance.

Regards

Serena

Business Response
Date: 12/15/2022
To whom it may concern,

Thank you for bringing this customers rejection to our attention. We received signed completion paperwork for the installation team. We will continue to reach out to the customer to address their concerns.

Thanks,
Customer Answer
Date: 12/16/2022

Complaint: 17811792

I am rejecting this response because: I have a signed addendum by Dabella that if we signed off on project completion they would mail out a $5000 check. The completion was signed on 11/2/22. The check has yet to be received. Dabella does not follow through on their contracts or addendums. I also have a signed addendum for incomplete work on our gutters. It seems that Dabella has you sign a completion with no intent of following through on the project completion and the addendum to their contract is not worth the paper its written on.

Sincerely,

*************** ***** *********************
Customer Answer
Date: 12/23/2022
Good Morning,

Dabella sent out a check via ***** overnight on 12/21/22 for the $5000. Through numerous communications to them and verification of address the check was never received as it was sent to the incorrect address and ***** has sent it back. I have verifiable proof that I tried to make sure it was the correct address as the tracking information provided was for ********, ** and we live in *********************, **. ***** only allows the sender to change the address and Dabella did not do that. I feel I was coerced into signing a completion on our windows and Dabella had no intention of following through on sending us the check. I have reached out numerous times today with no response from anyone.

Regards,

******

Business Response
Date: 01/09/2023
To whom it may concern,

Thank you for providing us with this customers response. We have been working to ensure the check gets to the customer, but there was an error in the shipping process that caused the check to be returned to us. We have since corrected the issue by securing the customers PO box number and it was sent to the customer on 1/5/2022. We will continue to work with the customer to ensure they receive their check.

Thank you,
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday, August 5,2022, the following email was sent to *********************** and Westborough Installs: DaBella It has been over three weeks since contractors have been here. ( now six weeks since contractors have been here. Left over materials are still on my property; obstructing access to my residence ( front walkway)Shutters on the financing contract have not been delivered or installed. Warranty for gutters and siding has not been received On the first day of removal ( June 16th) team damaged outside water facet that turned into emergency repair. Photos were sent to *********. Bill for this service was $700 with invoice attached. I expect to be compensated for the damage done; as there was nothing wrong with this pipe until pulled out from your subcontractor.This project is not considered complete according to contract ) until the items above are resolved within the next five working days.Time is of the essence for reply and resolution In the last five working days: Received first bill from ******************* of which first payment was deducted from my checking account ( First payment was not suppose to be made Until all work was completed and signed off Materials have Not been removed from my walkway ( residents are senior citizens)Shutters ( on contract) have Not been delivered or installed Have not received warranty for work completed Have not received email reply regarding compensation for damage to water pipe Repeated attempts to reconcile with DaBella have been ignored
Business Response
Date: 09/09/2022
To whom it may concern,
Thank you bringing this customers concerns to our attention. The Office Manager of the *********** office had been in touch with the customer and were able to resolve their concerns per their last interaction. We have attempted to reach back out to the customer to ensure there are no additional issues, but have not been able to reach them. We will continue to follow up and ensure all the customers concerns will be addressed.
Thank you,
Initial Complaint
Date:08/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Roofing was delivered rooftop on June 20, 2022. Reroofing started without the required County permit and supposedly completed on June 22. The reason I contracted with DaBella is that the salesman walked my roof stating there are a number of soft spots that will be repaired prior to the shingles being installed. They only sent 3 sheets of plywood with the shingles. First, the installers did not install the intake vents to expel the heat out the new ridge top vent. I inspected the roof the next day finding 15 items to fix including missing pipe jacks, a rusted vent and numerous soft spots. After installing the intake vents and repairing the hole where the rusted vent was located, it looks like a repaired roof, not a new one. Shingles were torn and cut and silocone calked. The County building inspector attempted to final the job and Failed it due to a number of things including numerous soft spots. He said there is a 50# snow load factor and my roof would not pass due to the soft spots. I contracted for a new roof, not a repaired one. My roof already looks repaired and to fix numerous soft spots, it will not look new. It has been over 2 weeks since talking to the Spokane manager with no add'l contact by him or attempt to finalize this problem. I have given DaBella numerous chances to start over with a new roof or refund my deposit of $24,000. The manager said he would do neither. I would prefer a refund so I can get the roof fixed with some firm that I now would trust while we still have good weather.
When a prior manager of the Spokane office was asked how many people inspect their work after a roofing job, he replied less than 1%. I would encourage others to look at the job that DaBella does after completion.
Business Response
Date: 09/03/2022
To whom it may concern,

Thank you for bringing this customers concerns to our attention. The Genermal Manager of the Spokane office has reached out to the customer and came to a settlement and the job has been closed out. At this time there are no more concerns to address with the customer.

Thank you,
Customer Answer
Date: 09/05/2022

Complaint: ********

I am rejecting this response because: I have made a settlement with the Spokane manager but I reject the statement that the claim is "closed out". When the terms of the settlement offer are met, I will agree that the claim is closed out. What needs to be done is payment to be received by me which I was told will take 2-3 weeks.

Sincerely,

**** ******
Initial Complaint
Date:08/25/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dabella here in **** came out and installed our windows for the whole house. They flew in a crew from ********* because they were short staffed and they hurried as fast as they could to complete the job. They had guys working at our house until 10:00pm some nights. Because of this rush job they installed our windows pretty badly leaving some exterior windows without calking and looking pretty bad honestly. On top of this one of the windows broke the day of installation while test opening. The line snapped. so we called our local office rep ****** and she told us they we had to sign our contract that the work is complete first so she could then address the broken window. So we singed the contract and now haven't heard a word from her or anybody at Dabella to get this window fixed.We would like someone to come out and fix the broken window and finish the job right. Get the exterior windows calked properly and looking nice. The fact that we paid so much money for such a rush job install is just ridiculous.
Business Response
Date: 09/03/2022
To whom it may concern,

Thank you for bringing this customers concerns to our attention. The Genermal Manager of the *********** has reached out to the customer on several different occasions and has been unable to reach the customer and we have not received contact back. We are continuing to reach out to the customer to resolve their concerns.

Thank you,
Initial Complaint
Date:08/22/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/14/21 We contracted DaBella (window) a Sales Rep came to our home evaluated our existing windows(which included shutters) for a full home window install, **************** come out for the exact measurements. I paid a dep. of $9,182.00 5/14/21. Bal. due upon completion. Install date to be 9/8-9/13/21. No other communication from them, yet we reached out numerous times 10/25-10/27/21 **************** came out completed the job we had to pay $27,549.00. O Note:the windows were installed from the outside. Defects were documented. I immediately contacted our contractor DaBella sales rep I insisted he come out and verify our issues, then made a statement don't worry this should be covered under the lifetime warranty. WHAT the job isn't even completed??Along with issues, we have 2 windows that DaBella ordered for us that don't work the way they were designed due to my plantation shutters. After leaving numerous calls and emails to Dabella Reps and **************** we are at a loss what are we supposed to do?? Here we are thinking DaBella was taking care of us no they just ignore our pleas.So we paid a visit to **************** talked to the owner told him our demise with non-existent customer service with our contractor *******. He explained that we the homeowners are supposed to fill out a claim with the mfg ******. WHAT? This is the first I have ever heard of this, this is a new window install the job isn't complete. ******* never ever told us that WE had to do this.At that time we didn't have the pictures nor the serial numbers luckily we found out **************** had all of the needed documents I now open a claim with Alside the mfg.They intern send JCS Glazing who travels once a month to ** from UT came out to my house didn't complete the repairs on the list and said next time comes out with the 2 new window replacement installs from the inside my plantation shutters have to be removed. 6wks ago DaBella rep promising satisfaction nothing yet....
Business Response
Date: 09/03/2022
To whom it may concern,

Thank you for bringing this customers concerns to our attention. The Genermal Manager of the *********** has reached out to the customer and met with them on 9/2/22 and are working with the customer and our Alside to resolve their concerns. We will be following up with the customer once everything is completed to es=nsure their satisfaction.

Thank you,
Customer Answer
Date: 09/06/2022

Complaint: 17753430

I am rejecting this response because: issue has not yet been resolved. They have responded and a solution has been discussed which requires our getting estimates for related work. We have an appointment on the 12th for an estimate which will be submitted to DaBella as soon as available. DaBella has planned to follow up on the 8th but the quote will obviously be unavailable at that time.

Sincerely,

***************************
Customer Answer
Date: 09/13/2022
Hello we had a shutter company come out to the house to see the problem they will not touch our shutters in order to make them work they will only make new ones.
We called the General Manager at DaBella had to leave a message as to what we found out.
Thank you,
***************************

Business Response
Date: 09/26/2022
To whom it may concern,

Thank you providing us with the customers response to this issue. At this time we are currently waiting for the customer to provide the estimate in order to move forward. Once we have the estimate we will be able to resolve that portion of the customers concerns. Regarding the warranty issues with the windows, she has been in touch with the team that handles these issues and they let her know that they would be out in 3 weeks to address the remaining issues.

Thank you,
Customer Answer
Date: 09/29/2022

Dear BBB,

We proposed a solution to DaBella and they have agreed. We consider the matter resolved. Thank you for your help in this complaint.

Sincerely,
***** and ***************************
Initial Complaint
Date:08/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We believe that Dabella is in breach of contract to complete our exterior house renovations. Dabella is the "prime" contractor, responsible for hiring and managing the specialist contractors they use to complete the roofing, siding, windows, and gutters. Their contracts states that "DaBella will use *************** independent subcontractors at its discretion for all or part of the construction." The contractor they used to install the *********** siding did a great job, but after they partially installed the stone around the garage, they said they had never installed it before and weren't comfortable with putting it up. We notified Dabella and ******** Dabella's general manager stated that he would get right on finding the appropriate contractor to put up the stone. He was unable to find anyone. We attempted to negotiate with Dabella, but we could not come to an agreement. There are multiple complaints we would like to make. This is not an honest company. Rather than go to an attorney right away, we decided seek assistance from the BBB.
Business Response
Date: 08/30/2022
To whom it may concern,

Thank you for bringing this customers issue to our attention. The General Manager of the ***************** has been trying to work with the customer to get their issues resolved. We have tried to provide multiple offers and solutions that would resolve the issue, but the customer has refused. As of 8/29/22 the customer is no longer responsive to our calls, texts, or emails. We are doing all that we can to resolve this, but the customer is not allowing us to.

Thank you,

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