Important information
- Customer Complaint:This BBB Business Profile for DaBella headquarters is an aggregate
report for all company locations, reflecting consumer experiences of 42 DaBella
locations nationwide.
Complaints
This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 613 total complaints in the last 3 years.
- 200 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this complaint regarding a deceptive and frustrating experience I had with DaBella, a contractor in **********. I initially responded to an advertisement targeting seniors for window replacement services, expecting a straightforward and fair transaction. However, my experience has been anything but satisfactory due to misleading sales tactics, incorrect product delivery, and poor customer service.Sales ***************************** When the salesperson arrived, I was upsold a window that I ultimately did not receive.I was not shown the full contract and was instead directed to sign a single line without full context or explanation The window that was delivered was the wrong color and was not even the correct model that I was sold.This is a clear failure to deliver the agreed-upon product as per our verbal agreement.I immediately attempted to address the issue by contacting DaBellas general manager. Despite multiple attempts, I have been given the runaround and have yet to receive a meaningful response.I was assured that someone would call me back, but I have been ignored and dismissed throughout this ***********, after waiting for assistance, I am being told that nothing can be done because of a 72 hour a policy I was not made aware of and which seems designed to evade accountability.I believe this experience constitutes deceptive sales practices, failure to provide the correct product, and poor customer service, leaving me with an unwanted and incorrect window while DaBella refuses to correct their mistake.Desired Resolution:I expect DaBella to replace the incorrect window with the exact product I was promised and paid for.If DaBella refuses to honor this request, I will seek a full refund and further escalate this complaint as necessary.I appreciate the BBB assistance in helping me resolve this issue. Please let me know the next steps I need to take to ensure accountability and a fair resolution
Business Response
Date: 02/21/2025
Thank you for reaching out and bringing your concerns to our attention. As per the customer's request, the General Manager from our local office will be reaching out directly to discuss the specific issues related to the project and determine the appropriate next steps for resolution. We are committed to addressing any outstanding matters and ensuring a satisfactory outcome. If you have any further questions or concerns in the meantime, please don't hesitate to contact our customer service department at **************, prompt 1, and a representative will be happy to assist you.
Customer Answer
Date: 02/23/2025
Complaint: 22961241
I am rejecting this response because: The business hasn't responded to me since the 12th of February when I first asked to speak to the General manager
Sincerely,
**** ********Business Response
Date: 03/04/2025
Thank you for bringing this matter to our attention. We are actively working with the customer to address their concerns and have reached a mutually agreed-upon solution. We remain in direct contact with the customer to ensure a timely resolution. If you have any additional questions please contact us at ************** prompt 1 or email us at *****************************************Initial Complaint
Date:02/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December *******, salese **** for Dabella came out to my house to give me an estimate for windows. I ended up signing a contract with them for Fusion windows. After a couple of weeks a person came out to measure the windows for an official size. When he showed up, he was looking at a contract order not for what was I agreed too. One or two were for a slider, there were no idea of what rooms needed to be measured on his end, and not what we agreed to. He had to call for clarification and the office people couldn't really help him figure out what he needed to measure from the order. He took measurements of all the windows based on the information I knew was in the agreement. This left me very confused on what was happening with the process.After a few more weeks go by, I receive a text from ****, one of the salesman at the initial point of sale. He texted that the windows needed to be changed to a Mezzo type of window. He wanted me to confirm the change by texting YES. I asked how the price would change and he said that it would stay the same. But it didn't make sense with the change and the installation that it wouldn't cost more money. No one really explained the difference and why its needed. February 18, 2025 I texted that since I have not heard from anyone since February 13, 2025, I do not confirm the change and do not want to move forward with a refund of my $500 deposit. It wasn't until then I get a reponse in 20 mintues that it doesn't need to be changed and the original Fusion windows would work. This does not give me the confidence they will do the project well being with the amount of confusion that has happened between the salespeople, person who measured the windows, the office people and the installers. I want to be released from this contract with a refund of my deposit.Business Response
Date: 02/27/2025
Thank you for bringing your concerns to our attention. At DaBella, we strive to provide clear communication and a seamless experience for all our customers. The local office General Manager will be contacting the customer promptly to address their concerns and provide resolution. Please feel free to contact us directly at ************** prompt 1 or email at ****************************************** if you have any additional questions or need further assistance.Customer Answer
Date: 03/03/2025
Complaint: 22958167
I am rejecting this response because: no one has reached out to me regarding the issues in complaint. I want to be released from this contract and my $500 deposit refunded immediately.
Sincerely,
****** ******Customer Answer
Date: 03/14/2025
DaBella has not done anything to resolve this issue. They need to release me from the contract with no penalty and return my $500 deposit. The ************************************ has been notified of this expectation. They are also know of the issues that have been created from the business not responding to or giving phone numbers that have full voicemail boxes. This does not allow me to leave any sort of message for them to contact me. I have sent emails for them to respond and they have not. *************!Business Response
Date: 03/19/2025
Thank you for bringing this matter to our attention. At DaBella, we are committed to integrity and customer satisfaction. Our local office team and General Manager have worked diligently to resolve this concern, reaching a mutually agreed-upon resolution that honors both of the customers requests. Our request is to please allow 24/48/72 hours to hear from the local office to provide an accurate timeline of completion. If you have any further questions, please feel free to contact us at **************, prompt 1.Customer Answer
Date: 03/19/2025
Complaint: 22958167
I am rejecting this response because: I have not talked to anyone about the complaint. They have only told the man responsible for setting up critical measurements to call me. He has no idea what is going on and this is something that was set up originally in January per my complaint. This is another example of how the communication within the business is not well done. It also reinforces my complaint, and the company will a good job. The way this complaint will be resolved is releasing me from the contract with no penalty and returning my deposit of $500 immediately.
Sincerely,
****** ******Business Response
Date: 03/26/2025
We appreciate the opportunity to address the customer's concerns. The contract has been officially canceled, and the refund process has been initiated. As previously communicated, the refund has been submitted, and we kindly ask the customer to allow up to 30 days for processing and receipt. We acknowledge the customer's frustration regarding communication. Our team has followed the necessary steps to process the cancellation and refund in accordance with our policies.
Regarding the request for an immediate refund, our standard processing time applies, and we assure the customer that we are working diligently to complete the refund as quickly as possible.
We appreciate the customers patience and understanding as we finalize this matter.Customer Answer
Date: 03/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date approached by door-to-door sales, 8/16/2024 and signed contract after several hours of discussion and some pressure. Signed a contract for $50,000 for new siding on my home. My explicit request was that this project be completed by date as I live in the mountains and weather will be a be an issue by late Oct. expected date of completion was 9/27/2024 on contract.I selected product, colors and details of what I wanted done (on contract)After several calls to ************ to find out why job was not started (10/15/2024 and later)They said product was being delivered the 1st week of Nov. Received truck load of product in my driveway to find out it was not what I had ordered (wrong product and color). I called the ************ and was told my order went to someone else., they wanted me to pick new colors from what they had in their yard or it would be 8 weeks to get order from factory now. Because of the fact they had already removed my old siding from half my home, I had no choice as weather was freezing and snow. I was pressured big time to sign off on the project before it was completely finished. I was promised by ** that they would order the trim and install at no cost. There were so many issues with this project, I can't list them all, however, after I signed the release, the ** would not return any calls, texts or any type of communications even after promising he would. I finally went to ***** to the office, did talk to GM and after discussion he offered $6K for compensation for all the stress and issues with this mess. I asked that he put all this in writing including covering the ******************** in the letter. He said he would send it out to me by Email in a couple of hours. Did not get anything. From then on I was ghosted!! Called their ***************** just got the same run around. **********, this company is high pressure, does not follow up on what they promise and is very shady about how they operate. don't be taken!Business Response
Date: 02/21/2025
Thank you for bringing your concerns to our attention. Please know that we take the customer's concerns seriously and are actively working to address them. The General Manager at our local office will be reaching out to the customer directly to discuss concerns and work toward an appropriate resolution. We are working diligently to resolve them as quickly as possible. If you have any additional questions or concerns please contact our customer service department at ************** prompt 1.Initial Complaint
Date:02/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Da Bella installed all new gutters after installing new siding on my home last early November. The siding is excellent, but the gutters need help. The paint is peeling off the gutters and they are leaking. The main leak is directly over the front doorsteps and become very slick with ice making it dangerous to come and go from the front door.I need the gutters repaired/replaced.I have been contacting Da Bella about this since late Nov with promises that the general contractor "******" or the project manager "******" would return my call, but neither ever did call. I estimate I have spoken with customer service a minimum of 10 times in the past 2 months.Business Response
Date: 02/12/2025
Thank you for bringing this matter to our attention. Since receiving the customers complaint, we have been working closely with them to resolve the issue as quickly as possible. After reviewing the available options, the customer has agreed on the next steps, and the local office team is actively working to expedite the process. We appreciate your patience and the opportunity to resolve this matter. If you have any further concerns, please dont hesitate to contact our customer service team at **************, prompt 1.Customer Answer
Date: 03/06/2025
Da Bella is not paying the bill for the trash bin they ordered through Waste Connections. We have received 2 invoices (2nd 1 threatened collections), a phone call and a text. I have attempted to contact Da Bella through 3 different contacts, with no results.
Business Response
Date: 03/10/2025
Thank you for bringing this matter to our attention.We understand how this can be frustrating and we are currently looking into the customer's concern to ensure it is resolved promptly. Our local office team will be reaching out to you directly to gather more details and work toward a timely resolution. If you have any additional information that may assist in expediting this process, please feel free to contact us at ************** prompt 1.Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contract for two bathroom remodels was signed in April. I made a 6k down payment for what would have been 24k total. I called over several months wondering when work would begin. I also contacted the contractor who would do the work. No one contacted me back till end of September. Work was to start the second week of October but they lost some of the materials. The beginning of November I was contacted work would begin. They lost a piece of trim and a bath faucet was defective. They were to order new ones. I was aggressively convinced to pay for the work while waiting. I contacted twice and also told them about damages done to my home and that the job still wasnt completed. They asked for pictures and I sent them. They said they would look into it and get to it. I called again two weeks ago. This is February now. Contractor came over today with the new faucet. He said it was missing a part and went to go get one. Ge left at 330 and it is now 7pm and he hasnt contacted me. I spent over 20,000$ to not even be able to use my shower because of no shower faucet and now I have damages to my home that I will have to pay to repair. They still havent contacted me about covering the repairs.Business Response
Date: 02/12/2025
Thank you for bringing this to our attention. The local office manager is actively coordinating with the customer to schedule a date and time to address all concerns and fully resolve the issue. If you have any further questions or concerns, please don't hesitate to contact our customer service department at **************, prompt 1.Initial Complaint
Date:02/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We contracted for all windows to be replaced in our house and was given a contract for all windows at a price of $47,028.55. The came to install the windows but some are missing to complete the house project. Master bathroom - wrong glass in the window Second bathroom - window is missing Family Room - 23" side window missing from the window set.Garage Window - missing We brought this to their attention and when the installers came I noted this on the work sheet that these were missing. When I contacted the salesperson and the office - they said that we will have to pay more money to get these windows finished. We told them they are in breech of contract for not completing all the windows as we had signed for. Resolution we are looking for here is for them to complete these windows as per our contract with not additional cost to us. We signed for all windows - they agreed per the contract they need to complete the job.Business Response
Date: 02/11/2025
Thank you for bringing this matter to our attention. We are actively working to address the concerns and are in direct communication with the customer to ensure a resolution. All necessary actions are being taken internally, and we are carefully managing each request to ensure it is properly handled and resolved in a timely manner. If there are any further questions or concerns please feel free to contact DaBella **************** at ************** prompt 1.Initial Complaint
Date:02/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They called me 6x in a 9-hour period in 1 day with attempts to sell me siding, even after I informed them, I have already had salesperson at my house only 2 days ago, and I declined the offer as they are too expensive for me, I politely asked to be removed from their calling list upon the 1 call, but I continued to receive an addition 5 calls throughout the same day all from *******. I work night shift as an ER nurse I was unable to get proper sleep for my upcoming shift. At this point I'm being harassed by them.Business Response
Date: 02/10/2025
Thank you for bringing this matter to our attention. Please be assured that we have taken immediate action to remove your information from our internal call listings and have placed you on our Do Not Contact list to prevent any future outreach. We respect your time and privacy, and we regret any disruption our calls may have caused, especially given your demanding work schedule. Your feedback is invaluable to us, and we are reviewing our processes to ensure that requests like yours are handled promptly and effectively in the future. If you have any further concerns, please feel free to reach out to us directly at ************** prompt 1.Customer Answer
Date: 02/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******-*********Initial Complaint
Date:02/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company keeps calling before 8am. Woke me up several times and still wont stop calling me. Even after I asked not to call meBusiness Response
Date: 02/07/2025
Thank you for bringing this matter to our attention. We appreciate your patience and regret any frustration this may have caused. Please be assured that we have added your number to our Do Not Contact list internally, and you will no longer receive any further communications from DaBella. If you have any further concerns, please feel free to reach out to us at ************** prompt 1.Customer Answer
Date: 02/07/2025
Complaint: 22906834
I am rejecting this response because:
I received 3 more calls this morning by 9:18amnext option is to file a legal complaint with the FTC
Sincerely,
***** ******Initial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had inspection on roof to determine if mold was the issue or for new roof. Inspection was fine, but then spent over an hour explaining the company model and how they were one of the best. Then, the price haggle. The first bid was ******. Sales *** ***eatedly called their "boss" and tried to bring price down. Over 4 times. It didn't even appear he was talking with someone as phone was black screen (off). High Pressure Sales!!! Felt like I was at the car dealership and ready to get scammed. Told sales peeps that I needed time to digest and think about it. That wasn't enough. Spent total of 3 hours and would not leave. It took kids needing dinner and me standing up from the table to get them to leave. Way too much pressure from these people. By the time they were done trying to get me to sign, the price dropped to $16,000. Not my idea of a fair deal and completely felt this was manipulation for sale. No thanks and bye!!!Business Response
Date: 02/05/2025
Thank you for sharing your experience. We take customer feedback seriously and appreciate the opportunity to address your concerns. Our goal is to provide thorough inspections, transparent pricing, and detailed explanations of our services so homeowners can make informed decisions. We understand that our consultation process should be both informative and respectful of your time. We regret that you felt pressured during the appointment, as that is not the experience we aim to provide. Your feedback is valuable, and we will use it to refine our sales approach. Additionally, we have added you to our no-contact list to prevent any further communication. If you have any additional concerns, please reach out to our customer service department at **************, prompt 1.Initial Complaint
Date:02/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I signed a contract on 11/21/2024 for a tub to shower install. We explained that the *********************** would have to approve the install as they were going to grant funds for this project. It was supposed to be installed on (Monday) 1/6/2025. We received no notification that this would not happen on that day. After we contacted the Flagstaff branch, we were told that the install would be on 1/20/2025. The two workmen installed the tub to shower install very professionally and I would recommend them to anyone. The problem that I have is that the *********************** needs an Itemized Invoice of the work so I can be reimbursed for my expenses. I have even sent them a sample of an invoice they could use. We were told that they do business with the VA frequently. Apparently they dont.Business Response
Date: 02/05/2025
Thank you for bringing your concerns to our attention. We appreciate the opportunity to address them. Regarding your request for an itemized invoice for submission to the ************************ we understand the importance of this documentation for your reimbursement process. We are committed to providing the necessary details in a format that aligns with our standard invoicing procedures, while meeting the VAs requirements to the best of our ability. The local office team and management will follow up with the customer to resolve their concerns. If you have any additional questions please contact our customer service department at ************** prompt 1.Customer Answer
Date: 02/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****
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