Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  2601 Cherry Ave Ste 304 Bremerton, WA 98310-4201

  
• 

  DaBella

  2685 Palmer St Ste A Missoula, MT 59808

  
• 

  DaBella

  11711 NE 99th St Ste 920 Vancouver, WA 98682-2455

  
• 

  DaBella

  970 Pier View Dr Suite B Idaho Falls, ID 83402-4918

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/21/2025 installers came to install a window and a sliding glass door. They installed the door in spite of it not having the necessary wheels. Only after I voiced extreme frustration and anger over not being able to open the door did the installers return with wheels that were too large. The door now opens with extreme effort, doesnt close tightly and lets air in, and the locking mechanism does not move - thereby not locking. The installers said they would get this fixed ASAP. A week went by without word from the company. I spoke with customer service and lodged a complaint 2/25/2025, and soon after was called by ** ****, a general manager. He said it is quite common for the wheels to be missing, assured me they had some replacement wheels and it would be taken care of ASAP. Another week went by without any word. I called him 3/7/25 in the morning and have heard nothing.

  

  Business Response

  Date: 03/10/2025

  Thank you for bringing this matter to our attention. We apologize for the frustration this experienced may have caused.  At DaBella, our goal is to ensure a timely resolution that is satisfactory to our customers. Please know that both the local office manager and General Manager are actively working with the manufacturer to resolve this issue as quickly as possible. We appreciate your patience and understanding as we work toward a solution. If you have any further questions or need additional assistance, please dont hesitate to contact us at ************** prompt 1 or *****************************************

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23039338
  
  I am rejecting this response because: Its now going on 3 weeks since the faulty door was somewhat installed. The general manager reached out to me once after I lodged a complaint, said he thought the wheels were in, the door would be taken care of as soon as possible, and to call him if needed. I have heard nothing from the company since, even after leaving a message. The company is proving itself to be unreliable and untrustworthy. My door doesnt close and cant lock. My safety is at risk and they do not care. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 03/17/2025

  Thank you for bringing this matter to our attention.  DaBella remains committed to addressing the customer's concerns and finding a resolution. The General Manager and local office team will be coordinating a scheduled time to meet directly with the customer to discuss their concerns and work toward a mutually agreeable resolution. We appreciate the opportunity to resolve this matter. If you need any additional assistance please contact us at ************** prompt 1. 

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I am done with this company. They are a scam, use faulty products, and demonstrate a lack of responsibility and care for their customers. 
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, the salesperson came to my home to sale me their windows. After over an hour or two, I agreed to do my windows. They came and did my windows. After they left, I noticed some of the windows did not lock correctly, and my main window in the living room is not set correctly to where we have to push it certain ways just to get it to lock. Also, the windows leak so much cold air in during the winter and you can see my blinds moving when it is windy outside. I made several attempts to have them come back to fix these issues, and I have not heard back from them. I lost $34,000 to a company who does not care about their clients and their safety. This is a nightmare of a company to use, and I will be getting attorneys to file for a full refund so I may be able to find someone else to do my windows. Their failure to contact me and get the issues resolved has been unsuccessful. They only care about getting their money and not helping their clients when they are done and received their money,

  

  Business Response

  Date: 03/10/2025

  Thank you for bringing this matter to our attention. We understand how important it is to have this matter resolved quickly, and we are committed to facilitating this resolution as quickly as possible. The local office manager has submitted a service request with the manufacturer to resolve these issues in a timely and efficient manner. Since the matters they have described fall outside the scope of the labor warranty, they will need to be addressed directly by the manufacturer. Additionally, the customer has been provided with the manufacturers contact information and hours of operation to submit a warranty claim directly. We encouraged them to contact them for further assistance in resolving these concerns.
  If you have any additional questions or need further assistance, please feel free to contact us at ************** prompt 1.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 5th 2024 we got new windows installed by Dabella. we paid extra to pick out a textured glass for our bathroom window. They installed the wrong window and Ive reached out once a month for the past year. No one reaches back out to me and no one is trying to solve this issue. I paid good money for these windows to not get what I ordered. Im extremely disapointed

  

  Business Response

  Date: 03/07/2025

  Thank you for bringing this matter to our attention. We understand how frustrating this experience can be, and we apologize for any inconvenience it may have caused. At DaBella, we strive to provide a great customer experience.
  Our local office and General Manager have met with the customer, and we are actively working toward a mutually agreed-upon resolution to ensure satisfaction. Please do not hesitate to reach out if you have any further concerns at **************, prompt 1.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never hire DaBella to do any work on your house. We had a new roof put on in 2018, it was installed it wrong and has been leaking for years. We have contacted them multiple times aboutbthis problem.They only decided to do something about it when I showed them a video of water coming in through the roof onto my floor, creating a puddle on the floor. My floor is now bubbling up and has black mold on it. In addition to that, when feeling my wet ceiling, my pinky finger put a dent in the ceiling it was so wet and damaged. Unfortunately we have no attic in our house so everything above our ceiling will need to be replaced so it doesn't collapse on my family.Complained about it and they have only covered it with a tarp. Ignoring their irresponsibility of improperly installing our roof damaging my roof, ceiling, and flooring!We decided to go with this company because they offered a 50 year warranty which we purchased. Company says we only got a 2 year warranty. We spent over 10K on a roof that shouldn't be leaking since we've had it less than 10 years. Desired outcome would be they replace everything above the ceiling due to water damage including the roof and the floor where there is mold.

  

  Business Response

  Date: 03/05/2025

  We appreciate you bringing this matter to our attention. We recognize the urgency of the customer's situation and want to assure them that their concerns have been addressed internally, with immediate steps being taken to resolve the issue. DaBella has previously visited the customers home to work toward a resolution, and additional measures are now in place to assess new solutions.
  Our team is actively working toward a prompt resolution and will provide updates to the customer throughout the process. For any further questions or assistance, please contact our customer service department at ************** (prompt 1) or email us at ******************************************

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 23020335
  
  I am rejecting this response because:

  DaBella is reusing to honor our 50 year warranty and improper installation of our roof including vents. 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 03/14/2025

  Thank you for bringing this to our attention and we appreciate your follow-up regarding this matter. Our local office team and General Manager have been actively working with the customer to address their concerns.  After thorough discussions, a mutually agreed solution has been reached. The issue has been assessed and resolved to the customers satisfaction, and we have honored the terms of the contract. We are confident that all necessary steps have been taken, and no further actions are required from either DaBella or the customer at this time. If you have any additional questions or concerns please contact us at ************** prompt 1.
  
  

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DaBella replaced the windows and a sliding door in our living room and dining room in January 2024. The crew discovered dry rot surrounding our southside dining window, alerted me, and executed a temporary solution for winter to prevent further rot: an application of a Killz primer. We would need to replace the affected wood. This work happened October 24, 2024, which is when our concerns arose about the DaBella crew's failure to follow state building codes: all windows are to have flashing surrounding them: specified ****************** for those barriers providing protective transitions from windows to house siding. Our contractor, working on the solution, provided a diagram from the State's building codes. When he removed the siding, to mitigate the dry rot issue, we found there was no protective flashing surrounding the windows. I was willing to consider that the Dabella crew forwent applying flashing for this specific window, knowing we would be addressing the dry rot situation, but I asked my contractor to look at the next window. We discovered NO flashing there. I am sure this is the case with all nine windows. Further, my contractor showed me the screws that were used to install our windows, and they were a *****-podge of mismatch -- lengths, widths, flat-tops and rounded tops, and other variances in types of head screws (I counted 4 varieties) some of which were totally stripped.I contacted DaBella to meet with me, examine the work, and bring this project to code. They provided a portal for me to submit ********************** "DaBella Photo Request-******-*****," which I submitted on October 25, 2024.What has followed is string of emails and phone calls with delayed (days, weeks, or months at a time) or no response. [I can provide email logs, phone logs upon request.] I gave a deadline for response on December 16, 5pm, and finally got a call and a promise to meet with me on site. Didn't happen, so I reached out on Feb. 17. Nothing yet on March 4.

  

  Business Response

  Date: 03/07/2025

  Thank you for bringing this matter to our attention. After reviewing the customer's concerns, ********************** confirmed that the team returned to address the concern, inspected the installation, and determined that no additional actions were needed. The installation was completed in compliance with industry standards, ensuring accuracy and efficiency.

  The manufacturer also confirmed that the installation did not require any additional methods. Completion photos further verified proper installation. Our team will be reaching out to the customer directly on 03/07/25 to explain these details and address any remaining concerns. Please let us know if theres anything further we can do to assist. Contact us at ************** prompt 1. 

  Customer Answer

  Date: 03/24/2025

  The application of caulk was sloppily executed, no doubt because the crew worked past dusk and used a cellpone flashlight to see their work.  When it dries, I'll have to use a Dremel to sand it down fix the straight lines. There was no care toward aesthetics or tidy work.  I also had to sweep up piles of vinyl dust where they had used a saw to cut some of the moldings.

  

  Business Response

  Date: 03/28/2025

  Thank you for bringing this matter to our attention. The local office team and General Manager are actively working to address and resolve the customer's concerns. A Service Ticket is currently in process to visit the customer's address and complete all necessary actions to ensure the request is fulfilled. The local office will be reaching out to the customer to schedule a suitable date and time for the service.
  Please allow ***** hours for contact. If you have any additional questions or concerns, please feel free to reach out to us at **************, prompt 1.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally just wanted an estimate. A salesman showed up and was very pushy trying to get me to commit immediately. The price was too high so he kept calling his boss to get the monthly payments to a price I liked. He would never give me a solid number for the total. He only gave me the price of $3*****. He needed $5000 deposit because he said his boss would yell at him if he had to travel so far again the next day. I paid with credit card. When my daughter reviewed the paperwork he wanted me to sign the total price was $81,000. We immediately called and opted out. Way too much money. My daughter called the loaning bank to stop the loan process and she was successful. She told the salesman that all further communication was to go through her. He continued to try to call me as well as his boss calling from my driveway. My daughter answered his call and he was extremely pushy and very rude! She asked for the ***** deposit back and he was making all kinds of excuses about needing to make sure materials werent already ordered. She told him nothing should have been ordered because she called his salesman immediately to stop the process. He needed to check on his end. Never received a call from him. My daughter called the salesman, no answer, left message, no call back. I dont feel this business discloses all information upfront and I feel Im being ripped off $***** and I want it back

  

  Business Response

  Date: 03/04/2025

  We appreciate the opportunity to respond to this complaint. We have been in communication with the customer and have addressed all concerns to their satisfaction. Additionally, our records confirm that no deposit was received from the customer, and the customer has acknowledged this as well.  The customer has also confirmed that no further action is required from DaBella. Should any additional concerns arise, we remain available to assist at ************** prompt 1
  

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with DaBella on October 20th, 2024 to have my siding replaced. The sales representative urged I signed then, because their installers were finishing a project in *******, and then we would be next. The project did not begin until January 20th, ***** and during that 90 day window being able to get a return call or update was basically impossible. Once the project began, the installers worked for 5 days, their last day of work on January 24th, 2025 citing that they were lacking pieces from DaBella needed to complete their work. It is now February 25th, 2025 and the installers have never returned, and during that time I have gotten only one phone call from DaBella reiterating what the installers told me, despite my calling their customer support center weekly, and being promised multiple callbacks from everyone from my project manager ****, to the cite **. I have had a driveway full of project materials in my driveway, and a commercial dumpster and porta potty in the road for over six weeks and the project itself was signed for over nineteen weeks ago. When I called their customer service today to get both their Business License Number, and their PO Box mailing address so that I could send them a certified pre-30 day notice of complaint with the ********************************* for Negligence and Breach of Contract, the customer service center would not provide me either.

  

  Business Response

  Date: 02/25/2025

  Thank you for bringing this matter to our attention.  We acknowledge the customer's concerns regarding their siding project delays and communication challenges they may have experienced. We want to assure the customer that we have been actively working internally to address and resolve this matter. We have recently received an update on their project, and our local office will be reaching out directly to provide a final update on the resolution steps.
  We appreciate the customers patience and will continue working toward a satisfactory resolution as quickly as possible.

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22987693
  
  I am rejecting this response because:
  
  I have received a text message with a 'should be completed by next week' response.  Until actual action is taken to complete this project, I do not accept words or promises as they have been proven repeatedly fruitless from DaBella.
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 03/06/2025

  The remaining work has not only not been completed, it hasn't even resumed. It has been over six weeks with the project on hiatus. 

  

  Business Response

  Date: 03/13/2025

  Thank you for bringing this to our attention. The local office team contacted the customer on 3/7/25, and their concerns have been resolved with a mutually agreed solution, set to be completed on 3/13/25. For any further questions, please call us at **************, prompt 1.

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business was suggested by my son who is currently residing in the house in question. They came for a quote on November 9 2024 and gave us a few options. They were aware and told beforehand that my English is not great but did confirm with them we wanted the gutters completed and given a quote. we were asked if we wanted to get a loan through their loaner (not directly under their business) to which I said I'd look into a loan through one of the local banks for a better interest rate and would let them know if we DID want that loan we'd reach out again. We did sign a contract on that day but issues started afterward. Initially with the roofing they stated the roof replacement had for 10 sheets of plywood while our discussion prior to signing had they would replace ALL of the plywood from the sheathing. The contract included 160 sq ft of wood facia and/or barge board, above the measurements of the boards they stated they'd replace. Despite having a copy of the gutter agreement for the house they stated that the quote did not include gutters fully nor did the contract but the contract information we got through the LOANER (as Dabella stated they would send us a copy of the contract but to this date have not sent it to us) shows we DID have an agreement for a new gutter system. After reaching out to follow up on the job they stated the job was complete which still did not include the gutters. On 23rd of December they came down to settle on an agreement. According to the summary they gave (ecause agian my english is not good) of the agreement I signed on that day was that they would agree to complete the job as I had requested and how they had promised on their promotion which included gutters. I did sign on the tablet again that day with the understanding that it was to confirm that new agreement. 3-4 days later I called to follow up on the job and they stated that they had already finished the job and even had our signature. More issues with not enough space to input.

  

  Business Response

  Date: 02/27/2025

  Thank you for bringing your concerns to our attention. We understand the importance of clear communication and regret any confusion that has occurred. Our local office team and General Manager are scheduling an internal conference with the customer which requires a translator to ensure we fully understand and address their concerns. We are committed to working with the customer toward a resolution. Our team will be reaching out to coordinate a time that works best for the customer. If you have any immediate questions, please feel free to contact us at ************** prompt 1 or *****************************************

  Customer Answer

  Date: 03/03/2025

  Complaint: 22965428
  
  I am rejecting this response because: assuming this attempt has already been made, *****, who had come and done the quote and signatures with us made contact without a translator at that time. I did reject continuing this phonecall without a translator and out of distrust for what I was made to sign previously. I called the same day later and notified DaBella staff member ***** Borala that ***** had reached out but insisted on a translator. She said she would pass this message to the managers to contact with me as soon as possible. 
  
  Sincerely,
  
  ******* ******
  

  

  Business Response

  Date: 03/18/2025

  Thank you for reaching out and sharing your concerns. Our local office team and general manager have been actively working internally to address your issue and are committed to providing a resolution that aligns with our mutual agreement. We understand your concerns regarding communication and the need for a translator. Please be assured that we take this matter seriously, and our team is working to ensure clear and effective communication moving forward. We appreciate your patience and will be providing you with the final resolution as discussed.  If you have any further concerns in the meantime, please dont hesitate to reach out to us at ************** prompt.

• Initial Complaint

  Date:02/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/13 two of DaBella's salesman came to our door after ignoring two of our no soliciting signs we have posted. they pounded on the door so loud that I could hear it in my downstairs basement office and scaring my wife in the process because she had head phones in. After laughing at her for being startled they tried their sales pitch and she let them know that we don't accept solicitors. Meanwhile I had pulled up our cameras to see who was at the door pounding on it and observed the individuals walking away and mocking my wife and again laughing at her for not accepting solicitors. I then drove down and confronted the two employees about what they said and it wasn't until I started pulling up the camera footage that they stopped denying it and actually apologized. I then called customer support and was told to email them the footage to which I did. I have not received any follow up. I reached out again and another employee told me to email their HR department to which I have done and I still have not received a follow up from them either. I want this company to stop coming by our house. This is not the first instance in which I have had to stand up for my wife because their employees do not show her respect. in another instance I witnessed my wife tell the associate multiple times that we weren't interested and the employee continued pushing to set up an estimate appointment and I finally had to say "Ma'am! she has told you 3 times now we are not interested"

  

  Business Response

  Date: 02/20/2025

  Thank you for reaching out and bringing this matter to our attention. We appreciate your feedback and regret any inconvenience this has caused. We want to assure you that your request has been elevated for further review, and we have also placed your address on our Do Not Contact list. There will be no further communication or visits from DaBella moving forward. If you have any additional concerns, please contact our **************************** at ************** prompt 1.  

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22963855
  
  I am rejecting this response because: It has taken contacting the better business bureau to get a follow up to my complaint and again they could only direct me to their phone number which I have because I have been trying to get a follow up as to what they will do about the employees mocking my wife on our property
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 02/28/2025

  Thank you for reaching out and bringing this to our attention. We appreciate your feedback and sincerely regret any inconvenience this may have caused. Please know that the customer's request has been escalated for further internal review in accordance with our established procedures. Additionally, we have added their address to our Do Not Contact list, ensuring that they will receive no further communication or visits from DaBella.
  

  Due to employee confidentiality policies, we are unable to disclose any internal actions taken regarding this matter. However, please be assured that we take all concerns seriously and handle them appropriately. DaBella is committed to maintaining the highest standards of professionalism and integrity, and we continuously strive to improve our customer experience.

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DaBella canvassed my elderly father's neighborhood in late January, and on Friday 1/24/25, right around the end of business day, hard-sold him on a grossly overpriced contract under the pretense of getting a quote, where the lead salesman ILLEGALLY ELECTRONICALLY SIGNED THE CONTRACT FOR HIM. My dad cancelled the contract well within the cancellation window, on Monday 1/27/25, and was told, over the phone, after 25 minutes on hold, that the job would be cancelled. They then cashed the $2932.00 deposit check anyway, 3 days later, on 1/30/25. My dad is retired, and on a fixed income, and that deposit check is more than my dad's entire monthly Social Security ******** dad then met with the General Manager, *****, in the *********** office on 2/7/25 where they tried to tell him that the job couldn't be stopped, as they had already ordered the materials. When pressed on their illegal sales tactics, the ** finally cancelled the job, citing miscommunication on their part, and promising to send out a refund check of the deposit in full in 3-5 business days.On 2/12/25 DaBella dropped off construction materials, then picked them up again within the hour after a flurry of anxious phone calls to them. They once again assured us that this was merely another miscommunication on their part, and that the refund was on the ****** is now 2/19/25, and phone calls are going directly to voicemail at DaBella, and emails remain unanswered. This money was STOLEN from my father for a job that is cancelled!My dad attempted to file a police report, but the police informed him that this is now a civil matter, and advised him to go to his bank and get a copy of the check to file in court, which he has. I'm going to contact The Brockton Council on Aging from here to report this as a scam, and see if they can help us get some kind of legal aid. I figured I'd stop in here, first, in the hopes that this can all be avoided, as DaBella appears to be currently active on the BBB website.

  

  Business Response

  Date: 02/20/2025

  Thank you for bringing this matter to our attention.  We take these matters seriously and want to assure the customer that the local office has already canceled the contract as requested. Additionally, they are actively working to process the refund for the deposit. We understand the importance of resolving this promptly, and our team will be reaching out to the customer soon to provide an update on the refund status. We are committed to addressing this matter as quickly as possible. Thank you for your patience, and if you have any further questions or concerns in the meantime, please don't hesitate to contact us at ************** prompt 1. 

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22962938
  
  I am rejecting this response because while I received a phone call from a customer service lead on 2/21/25 who was very well-versed on the issue, I cannot consider the matter settled until we actually receive the rebate check, which was promised in 10 days.
  
  Sincerely,
  
  ******** *******

  Customer Answer

  Date: 03/11/2025

  A Refund check has finally been received form DaBella in the full deposit amount, so the matter has been resolved to my satisfaction.