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Business Profile

Collections Agencies

Southern Oregon Credit Service Inc dba Collect Northwest

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Southern Oregon Credit Service Inc dba Collect Northwest's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southern Oregon Credit Service Inc dba Collect Northwest has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/29/22 I called about a Medical collection that my wife got when she was taken to the hospital from Covid. She spent 7 days in ICU because she flat lined when she arrived. She was released and was told all would be covered because it was Covid related. But Southern Oregon credit service just filed a small claim on us and they claimed they had attempted too call but they didnt. They are taking advantage because they must believe we a stupid Mexicans that dont speak English. Long story short I had no option but too pay what they claimed was owed. How did a 7 day stay in ICU only come to $3011.46. They did not care and with the worst service ever a girl named ***** keep saying that if I didnt agree I could file with the court. She keep saying it in the most rude manner. It is enough that companies act like this with people with Mexican names. When will the discriminating stop and will the BBB stand with them or will you actually stop the racist actions from companies

      Business Response

      Date: 07/29/2022

      ****************** is out of line and completely incorrect in every assertion he makes.  He was rude and would not listen to anyone trying to explain his debts and why he owes them. To call people racist when you don't like them or what they have to say is very difficult to understand or compromise with.  We have tried to explain his bills and why he owes under the doctrine of necessaries, but he will not listen.  He needs to get an attorney if he feels he has been mistreated or we are taking advantage of him in anyway.  His wife's debts are legitimate and owed.  What he chooses to do about his responsibility is up to him.  

    Southern Oregon Credit Service Inc dba Collect Northwest is BBB Accredited.

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