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Business Profile

Food Delivery

Wolferman's

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 8/21/24 totaling $113.00. Company stated it would be delivered on 8/26/24. It's 8/30/24. 1 have tried to call company. The wait time is 2.5 or 3 hours to talk with someone for 2 days in a row. I tried doing the online chat. Wait time for that is 40 minutes. I called 1800flowers. They are in a group of businesses that share all the same billing and customer information. No matter who you order from all your invoices are together. 1800flowers told me they couldn't help in anyway. My order states that it is still being processed. It isn't even ready to ship. They have my money and there is no way to reach them, but to wait 2.5 or 3 hours on the phone. I can wait 40 minutes to chat on the computer, but there is no way to know if that will be a person or a computer. I am stuck in *****.

    Business Response

    Date: 09/09/2024

    Contacted customer and apologized.  Refund has been processed.

    Customer Answer

    Date: 09/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a $60ish dollar gift basket to be delivered for a sympathy gift the day before a funeral. I paid $20 for quick shipping. The day it was to be delivered it hadnt even been packed up to send. I contacted the company via chat. They did immediately offer me my expedited shipping fee back. However buyer beware if you have a gift you need delivered they ARE NOT RELIABLE. They take your money and say they can deliver, but do not. I asked if they can overnight it and they will not bc the order wasnt even ready to ship. I have to now scramble to find something else to send my friends family for a funeral tomorrow. I have ordered wolfermans before and had a similar delayed shipping experience. They said they will issue a full refund, so I dont need anything more from them, but encourage others to reconsider giving them any business.

    Business Response

    Date: 08/23/2024

    We are reaching out to the customer to resolve this issue. Thank you

  • Initial Complaint

    Date:03/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have repeatedly asked to be removed from their enormous amount of emails! I want to be removed asap. email is ****************

    Business Response

    Date: 03/25/2024

    Spoke with our Customer and opted out of all promotional emails. Customer satisfied.

    Business Response

    Date: 03/30/2024

    We have coded this customer's account to not receive any more promotional emails from Wolferman's Bakery. We also sent the customer an email advising of such.

  • Initial Complaint

    Date:01/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed one order with Wolfermans Bakery. At the time of the order I requested to not be added to any email lists. For months I have been getting numerous emails from this company each week. I have tried to unsubscribe at least a dozen times. I have also called many times and was told the emails will stop. I realize it's just an email but I want them to to stop. This company can not seem to respect my wishes. I won't order from them again nor will I recommend them to anyone. It's too bad because the person who received my gift of baked good really like it.

    Business Response

    Date: 01/15/2024

    We have spoken with the Customer and coded her account to not receive any promotional emails, catalogs or promotional calls. We have also sent a request to our email operations department to block any promotional emails from being sent to the customer.

    Customer Answer

    Date: 01/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot get this company to stop emailing me. I have unsubscribed on numerous occasions. I have called and have been told I will no longer get emails and yet everyday I get an email from Wolfermans.

    Business Response

    Date: 12/27/2023

    We spoke with the customer about getting ********************** Bakery emails. We consolidated the three accounts found for the customer and coded the sole account to only receive Harry & David Catalog and Gift List. Customer was very satisfied at how her issue was resolved.

    Customer Answer

    Date: 12/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    **************************************************

  • Initial Complaint

    Date:12/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company canceled an order with 6 English muffins packages and TOLD me they were replacing my order with a basket with 2 packages of muffins. FOR THE SAME PRICE. A blatant RIP OFF. THEN IM TOLD THEY CANT CANCEL THE ****OFF ORDER when it hasnt even shippedso Id be forced to take it!!It took me 4 f@cking hours to straighten this out and wind up with absolutely NOTHING but a headache

    Business Response

    Date: 01/01/2024

    We have reached out to this customer on several occasions and are awaiting a response.

  • Initial Complaint

    Date:12/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Wolferman's Bakery for a Christmas gift. The promised delivery date was no later than 12/13/23. On 12/15/23 I had still not received the item and could see that it was messed ** in shipping. I chatted with customer service and explained that this was a gift that I needed no later than the 16th of December or it would be useless. Customer service agent agreed to overnight another package to me so I would receive it on the 16th and told me that if I did not receive it that they would cancel the order. I did receive a package on the 16th, but it was not what I ordered. I called back and was told that they could not cancel the order and that I could not talk to a supervisor. Worst customer service ever. Would never order from them again!

    Business Response

    Date: 12/19/2023

    Wolferman's Bakery talked to the customer and apologized for the wrong item being delivered in addition to the delivery delay on the original item. We refunded the customer in full and also sent an apology letter with a 20% discount code to be used on a future order. Customer Satisfied.

  • Initial Complaint

    Date:12/13/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed 2 orders with many items. Tracking showed that nearly all the items were delivered to other places across the country and NOT to me. Of all the items I ordered, I only received 2 total and they were both incorrect. One was a jam sampler with the incorrect jam. The other was a Christmas Banquet sampler with the incorrect muffin flavor inside. Spent nearly 2 hours total on phone on 2 different occasions regarding these issues. Both times I was promised replacement orders. Requested replacement order confirmation email and tracking numbers, but neither was provided to me. I was guaranteed delivery of the replacement orders by today's date, but I still did not receive items. Reached out to customer service a 3rd time and asked for tracking and they could not give me the new tracking numbers. They only had old tracking numbers from the original order that already showed as delivered to another state. I requested a full refund of both orders. I was then told they would process a refund immediately; but while in the process of "refunding" my money they suddenly said they could not do it and I would have to call another phone number to address my "concerns." They quickly disconnected our conversation thereafter. Order numbers:W01005881650010 ($318.63)W01005881743248 ($85.47)

    Business Response

    Date: 12/19/2023

    Reached out to the customer to address concerns regarding this order and customer is satisfied with the resolution. 

    Customer Answer

    Date: 12/19/2023

    The business contacted me and offered a full refund. I have received no email confirmation of such being processed. I would like the case to stay open until the refund goes through. They said it will take **** days. I will update here when it goes through or if I does not go through after the **** day timeframe. 

    Customer Answer

    Date: 01/18/2024

    My refund was processed. Thank you! 

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive multiple emails daily from Wolferman's Gourmet. I have unsubscribed daily, but the emails still keep coming. They do not honor their unsubscribe feature. In fact there were more emails after I tried to unsubscribe. I would like them to stop sending me solicitations. I see that other people have also filed complaints with the BBB about this.

    Business Response

    Date: 12/19/2023

    On 12/08/23, Wolferman's Bakery coded the customer's account to not receive any more advertisements via email or voice. Since all of our merchandising is done in advance for each day, the customer may not see the issue as being resolved for a week.

    Customer Answer

    Date: 12/20/2023

     
    Complaint: 20974239

    I am rejecting this response because I am still receiving 4 to 5 emails a day when the problem was supposed to be resolved by last week. I even received an email this morning at **** am. 

    Sincerely,

    *************************************

    Business Response

    Date: 01/09/2024

    We have escalated the situation of the customer receiving enterprise emails to our Email ********************* to have further emails to this customer blocked.

    Customer Answer

    Date: 01/09/2024

     
    Complaint: 20974239

    I am rejecting this response because I have had several calls from the business saying they will remove my email from their list. However, it's been months and I still receive daily emails. They seem to have done nothing.

    Sincerely,

    *************************************

    Business Response

    Date: 01/23/2024

    As previously stated, the customer has been coded to not receive any emails from Wolferman's Bakery. I have sent another request to our Email Operations Team asking to please check and make sure the customer is blocked from receiving ANY and ALL promotional emails.

    Business Response

    Date: 01/25/2024

    We have blocked emails to this customer enterprise wide as of 1/4/2024. 

    Customer Answer

    Date: 01/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************************

  • Initial Complaint

    Date:11/29/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (W01005859618906) on 4/29/2023 in the amount of $81.98 as a mother's day gift with guaranteed delivery "Arrives On or Before: 05/12/2023". After numerous delays and the company trying to switch out items they apparently no longer had in stock with items the recipient was allergic to without any communication to me that they were doing so, I eventually had the order canceled and refunded after Mother's Day. I have since tried on regular occasions to have my email removed from their mailing list. It has been months, and I am still receiving the emails, and now I am getting multiple emails from them a day. I now consider this harassment and do not want any more communication from them, but I can't get it to stop. From reading other complaints here, I am not alone in this.

    Business Response

    Date: 12/05/2023

    12/5/2023

    To whom it may concern, Our Wolfermans **************************** has reached out to our customer regarding his issues and attempt to stop emails and marketing materials. We'll be contacting our Systems ******************** to troubleshoot why he isn't able to opt out of emails via our website. 
    I assured him we will get this resolved for him in our conversation today.

    Regards,
    Wolfermans-  Executive Services.

    Customer Answer

    Date: 12/07/2023

     
    Complaint: 20933076

    I am rejecting this response because:

    As of 12/7/23, I am still receiving 2 emails a day from *****************************************************.  Attached is an image from my inbox of all the messages I have received in the past week.

    Sincerely,

    ***********************

    Business Response

    Date: 01/08/2024

    We have coded the customer's account to not receive any promotional email or calls from us. We also have sent an email to our Enterprise Email Operations to suppress any and all promotional emails. Unfortunately, since our marketing department batches all emails a few weeks in advance, it may take a couple of weeks for the customer to see the results of our request.

Wolferman's is NOT a BBB Accredited Business.

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