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Business Profile

Food Delivery

Wolferman's

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company automatically adds high shipping fees ($24.99) to ALL holiday orders. Holiday catalogue website lists lower cost "Standard" shipping fee IS available ($8.99). Website says lower "standard fee" shipping dates are available for December mid-week delivery, but site auto-populates range which includes higher cost shipping dates (weekends and holidays). Customer cannot override higher cost delivery day in date range. Called **************** and they were unable to assist. This practice is highly deceptive.

    Business Response

    Date: 12/19/2023

    Customer accepted our apology for the issues she had placing an order on our website and our offer to contact our website manager. 

  • Initial Complaint

    Date:07/19/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company does not honor the unsubscribe. I have for the past 3 weeks unsubscribed daily to be removed from their email list. EVERYDAY I receive emails from them. I have emailed the company and have been told that my email has been deleted, my address removed from the catalog and yet I am STILL receiving email from them everyday. This company is violating the unsubscribe features.

    Business Response

    Date: 07/27/2023

    7/27/2017

    Good morning, 
    We've reached out to ************ and she is satisfied with our resolution at this time. She's been instructed on how to stop text messages to her number. She was very pleasant in working with us to help update how to stop unwanted texted messages. She has our direct number at the corporate Harry and David *************** if she needs anything else. 
    Thank you,                                                                                                                                                        Executive Services                                                                                                                                            Harry and David  

    Customer Answer

    Date: 07/27/2023

     
    Complaint: 20347331

    I am rejecting this response because:  

    I HAVE NOT HAD ISSUES WITH TEXT MESSAGES OR CATALOGS.  

    Harry & David DOES NOTIFY OR communicate that it takes seven business days to stop emails.  They have an unsubscribe feature that does not work.  The staff is not aware of how to stop these emails as well.  After weeks and three now four communications and still it is wrong. I am STILL receiving emails as of this morning and after an email from ****, it appears a Harry and David has a secondary email program which some people miss.  I dont know how I can miss it, when Im not even aware of where it is what it is or how theres a secondary email program.  And again why isnt the staff trained on a secondary email program?

    Frustratingly is the fact that Im having problems with emails and yet the response was in regards to text messages?!?!?!?

    Harry and David and instruct me on how to stop text messages. David stated that they would look into why I was still receiving EMAILS.  


    Sincerely,

    *******************

    Business Response

    Date: 08/08/2023

    8/8/23

    To Whom It may concern, 

    We feel that at this time we've addressed our customers request to stop email promotions she had continued to receive after asking them to previoulsy stop.          We apologize for any inconvenience and time she had to spend regarding this issue.                                                                                                                            Thank you,                                                                                                                  ********* Services - Harry and David                                                                                                     

    Customer Answer

    Date: 08/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.  Harry & David have been able to make the emails ceased and have taken into consideration my suggestions to ensure this does not happen to others and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:06/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have recently made a purchase online from Wolferman's Bakery. Everything regarding my order was wonderful. My issue is that now I receive multiple marketing emails every single day that I do not wish to receive. I have unsubscribed every way possible, numerous times and I am still receiving these emails. Please make it stop!

    Business Response

    Date: 06/06/2023

    Good afternoon,

    Customer requested to stop ********************** marketing emails after placing a few orders with **.

    We've been in contact with our customer and assured them that their request has been taken care of. The Customer Mantenance program has been updated to restrict any and all marketing emails to the  email address we have on file for the customer. 

    Executive Services - Wolfermans Bakery

    Customer Answer

    Date: 06/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/17/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order that was never delivered to me so I contacted Wolferman's and they refunded me for that order. So, I placed a ''replacement order'' and paid EXTRA to have it expedited and delivered on a certain date: 5/17/23 (since they screwed up the first time around and now I was pressed for time so I was forced to pay the extra fee). This is W01005863492746. Today is 5/17/23 and the order has not even shipped out and customer service will not provide me with any tracking information. They keep telling me to just wait for a shipping confirmation email. Obviously the order is not going to ARRIVE today, if it hasn't even't shipped from their facility yet! It's absurd customer service! I want the entire order cancelled at this point and a full refund, especially since they charge a large fee for expedited shipping and don't even ship the item out!! Their customer service department doesn't' speak English and the service is appalling, they cannot communicate a valid response. They read from a script over and over and never get anywhere. I want a refund immediately for order # W01005863492746.

    Business Response

    Date: 05/25/2023

    We contacted the customer and apologized.  We refunded two of her orders.  

    Customer Answer

    Date: 05/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I finally did get my refund...However, the company only refunded my money AFTER I told them I was filing a complaint with the BBB and filing a chargeback with my credit card company.  Previously, several of their agents refused to assist me with rectifying my order!  I had to make many phone calls, emails, chat sessions, negative feedbacks and received no help until I escalated even further!  Alot of time wasted and will never do business with this company again!

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They supposed to sent me something Never got Ran out Than I ask for refund Cliam they did Contacted my bank Bank verified They processeing it There is no refund Keep telling it is refunded I sent screenshots of my conversation with my bank and still denying it Now theyre saying 2 weeks for refund Before it was 5/6 days Just want my money back. They took twice too

    Business Response

    Date: 01/18/2023

    Better Business Bureau,

    The customer had received a split refund on 1/1/23 and 1/3/23 for the full amount of her order.  We have made multiple attempts to reach the customer by phone and email with no response.  Therefore this issue is considered resolved on our end. 

    Harry and David

  • Initial Complaint

    Date:12/27/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a sympathy tower on 12/8/22 at 253 pm ET standard shipping. They billed my Citicard mc ending in **** *****. Received confirmation and later a delay veered order. When I say person on 23rd they never received anything. Spoke with Petagay in Jamaica. Call ended 945am az time and was 42 mins and 26 seconds long. Could not find me or recipient in order history. Unfortunately I do not have my order number just the info on cc statement. I did file a dispute with Citibank

    Business Response

    Date: 01/20/2023

    Better Business Bureau,  

    this was an 800Baskets order so the customer complaint was forwarded to them.  They were unable to reach the customer but did refund the customer as requested.  

    ********************** and **********************

  • Initial Complaint

    Date:12/18/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/9/2022 I placed an order (#W01005833145834) for 10 gift baskets (Mix and Match 4-Bread Selection, Product 8203W) to be delivered to various recipients on/before 12/16/2022. Six of the 10 gift baskets have been lost and/or will not be filled based on conversation with representative on 12/18/2022 as they no longer produce that product. There was no communication to me regarding this and no regard from the company to advise their customers, which they have charged and been paid $326.73 for these gift baskets. After spending over an hour on the phone with an so called representative from the company, who basically reads from a script. I am seeking a full refund in the amount of $326.73 due to Wolferman's inability to fulfill their orders. I feel that the company has little to no regard for any customer service, except to take the money and fail to deliver the goods.

    Business Response

    Date: 12/20/2022

    The customer issue has been resolved to their satisfaction.

    Customer Answer

    Date: 12/22/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and if the company provides the refund as they agreed to, then this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/14/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Christmas order and I have two orders left to be delivered. The order to ********* and ********************* has no tracking number now and Ive called about it four times. Nobody can help me. They lie to me and tell me theyre going to submit a new order I never get the email from them. Theyre just sending me in a loop I need to know why they cant figure out what happened to this one particular order I made and I need somebody who is going to tell me the truth when they say theyre sending me the email about it I never get it. I called them four times already and Im fed up. I will never use Wolfermans again. Sincerely,***************************

    Business Response

    Date: 12/19/2022

    I have upgraded and expedited a new gift. I have tried several times to contact customer. 

  • Initial Complaint

    Date:11/17/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wolfermans processed an order on my account even though the billing address was not correct. The order was not mine..I did not make it and they will not reverse it as it has already been delivered. They should never have approved an order with the WRONG BILLING ADDRESS.

    Business Response

    Date: 11/18/2022

    I have fully refunded your Wolferman's Bakery order number ********** from 11/18/2021 for the full amount of $71.97.  

    Customer Answer

    Date: 11/22/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Previously requested to be removed from all unsolicited Mailings but continue to receive their catalog, which immediately is tossed into recycling. NEVER requested solicitations from this company and want to be PERMANENTLY REMOVED from Wolferman's and ALL THEIR SUBSIDIARY COMPANIES.Attempted phone contact to the company on 11/8 was frustrating, as the *** did not speak English well and did not understand the request. Furthermore, when the call purpose is to request that ALL unsolicited communications cease, being asked to provide an email is quite ridiculous.

    Business Response

    Date: 11/15/2022

    The customer issue has been resolved to their satisfaction.

    Customer Answer

    Date: 11/16/2022

     
    Complaint: 18376732

    I am rejecting this response because:

    Sincerely,

    *********************

     

    The message does not state that I will no longer receive unsolicited mailings from Wolfermans and its sister companies, which is what I requested. Therefore, the companys one sentence message is non-responsive. 

    Business Response

    Date: 11/29/2022

    The customer issue has been resolved to their satisfaction.

Wolferman's is NOT a BBB Accredited Business.

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